Bay Decorators

Please see attached.

Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from Mr. [redacted]. However, we have responded directly to Mr. [redacted] addressing his concerns.Should you require additional information please feel free to...

contact me by phone at (618) 943-8000, ext [redacted] or at [email protected], Robbin E[redacted]Senior Appeals Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not except a half hearted...

attempt at an apology. It's clear that their number one priority is not the customer. Lack of poor planning with regards to staffing is absolutely inexcusable. I can't remember a single time I have attempted to contact customer service and have not experienced a minimum of 30 minutes hold time. I've been a customer since 2011 and it's always been this way. They should be ashamed to treat customers like this. They claim to be affiliated with United healthcare whose customer care is by far superior to golden rules.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. saying doctor is not covered but the hospital was well why did the hospital deny any coverage from you guys too?!?!?!? billed from the doctor and hospital and my P.C is covered I checked and they made up no excuse and just charged me cause this insurance company covers NOTHING. look at their consumer report reviews. all 1 star out of 5. they scam people out of money think they have health insurance from them. in their letter this crooks try to sell me the SAME PLAN I HAD and said that would make you covered for the errors I am talking about.  they are awful people! golden rule needs to be shutdown!
Regards,
[redacted]

This letter is in response to your inquiry you received from our insured under the above ID number. In compliance with applicable privacy legislation, we are unable to release specific information regarding the insured's plan or claims without authorization from the insured. Therefore, we have made...

a written response directly to the insured.  Please call (800) 657-8205 if you have any questions.    Sincerely,   Jennifer K[redacted]  Case Management Analyst

Hi,   I was notified by mail from Golden Rule Insurance company. I am satisfied with there answer to my complaint. Thank you so much for your help... [redacted]

Dear Ms. [redacted]:   We received your letter dated June 1 9, 201 7, which indicates that [redacted] has reviewed our response and determined that the response would not resolve her com plaint.   We have responded to Ms. [redacted] rega rding her waiting periods. A letter was sent to her on June 20, 2017.   If you have any questions regarding thi s ma tter, please contact me at (800) 232-5432, Ext. 1 6114.   Sincerely,   Dorene B[redacted] Senior Appeals Representati ve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Subject: Your file            [redacted] Complainant    [redacted]   Dear Ms. [redacted]:   Your follow-up dated August 10,2017, on behalf of Mr. [redacted] has been received and reviewed.   As we explained in our prior letter to you, due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from Mr. [redacted]. However, we are mailing a response to Mr. [redacted] directly today.   Should you require additional information please feel free to contact me by phone at (800) 232-5432, extension 55258 or at [email protected]   Sincerely,     Robbin E[redacted] Senior Appeals Representative

Thank you for your letter dated March 29, 2016, on behalf of Mr. [redacted]. Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from Mr. [redacted]. However, we have responded directly to Mr. [redacted] addressing his...

concerns. Should you require additional information please feel free to contact me by phone at (618) 943-8000, Ext 55091 or at [email protected]. Sincerely, Amanda [redacted] Senior Appeals Representative

Thank you for your letter dated January 5, 2016, regarding Mr. [redacted]. [redacted]'s cancellation request.Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from Mr. [redacted]. However, we have responded directly to Mr....

[redacted] addressing his concerns.Should you require additional information please feel free to contact me by phone at (618) 943-8000, ext 55258 or at [email protected],Robbin E[redacted]Senior Appeals Representative

See attached

Dear Ms. [redacted]:   Thank you for your letter dated August 19, 2016, regarding Mr. [redacted]'s concerns with his Golden Rule health insurance plan.   Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from...

Mr. [redacted]. However, we have responded directly to Ms. [redacted] addressing his concerns.   Should you require additional information please feel free to contact me by phone at (800) 232-5432, extension 55258 or at [email protected].   Sincerely,   Robbin E[redacted] Senior Appeals Representative

Thank you for your letter dated August 18, 2015, regarding Ms. [redacted]'s concerns with our check revocation fee. Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from Ms. [redacted]. However, we have...

responded directly to Ms. [redacted] addressing her concerns. Should you require additional information please feel free to contact me by phone at (618) 943-8000, extension [redacted] or at [email protected]. Sincerely,   Robbin E[redacted] Senior Appeals Representative

Subject: Your file            [redacted] Complainant    [redacted]   Dear Ms. [redacted]:   Thank you for your letter dated July 28, 2017, regarding Mr. [redacted]'s concerns with the rate charged on his Golden Rule health...

insurance plan.   Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from Mr. [redacted]. However, we are mailing a response to Mr. [redacted] directly today.   Should you require additional information please feel free to contact me by phone at (800) 232-5432, extension 55258 or at [email protected]   Sincerely,     Robbin E[redacted] Senior Appeals Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted them 1 more time since, and they said they need 60 days to review my appeal. Originally they said it would take 30 days. It seems they are dragging it out, because by the time they respond my waiting period may be over. They keep saying they will respond under separate cover, but they have made 0 efforts to contact me.
Regards,
[redacted] [redacted]

Dear Ms. [redacted]:   Thank you for your letter dated March 16,2017, regarding Ms. [redacted]'s concerns with her Golden Rule health, dental, and vision plans.   Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose...

Information from Ms. [redacted]. However, we have responded directly to Ms. [redacted] addressing her concerns.   Should you require additional information please feel free to contact me by phone at (800) 232-5432, extension 55258 or at [email protected].   Sincerely,   Robbin E[redacted] Senior Appeals Representative

Please see attached