Bay Ridge Chrysler Jeep Dodge Ram

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I just picked up vehicle from Bayridge ChryslerJeepDodgeRamCar was repaired by service dept, but they failed to disclose the fact that there was exterior damage on drivers side of vehicleI brought this to the attention of the service manager Paul and he states that the vehicle was towed in from Garden City on with the damageWhen I had it towed to Garden City on the evening of 116, there was no damage to the extent that I saw todayHe (paul) is claiming that the car was damage prior to it getting back to BayridgePaul produced a tow receipt that appears to have been alteredWhen I asked him about the tow receipt appearing to look as if it was altered, he states oh no I would not do that because that would be fraud! I called the Tow company and asked them to fax the original receipt so that I can compare the twoI also contacted Tina the service manager and told her about the damageShe told me to bring the car so that they can see the damage that was doneI am very upset that issues keep arising with regards to this car and service deptSo, no I'm not satisfied with how I have been treated during this entire incidentSo now I'm waiting for tow company to produce the original receipt In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As part of an agreement on both parties, a back up camera was to be installed and as of yet, I am still awaiting service on my jeep Cherokee for the back up cameraUnfortunately at this time, a service date was given of Tuesday March [redacted] but has not yet been fulfilledSo I am still unsatisfied as of this moment until I receive a confirmed date for service and service has been completed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not yet satisfactory to me and the matter has not been resolvedI picked up the car on Saturday Sincerely, [redacted]

BAY RIDGE CHRYSLER JEEP CONTACTED THE CUSTOMER AND OFFERED TO CHANGE CONTRACT TO A MOPARCUSTOMER STATED THAT HE PURCHASED DIRECT FROM MOPARBAY RIDGE CHRYSLER WILL REIMBURSE THE CUSTOMER THE $THAT
HE PAIDTHE FUNDS WILL HAVE TO GO BACK TO THE BANK

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They have been stringing me along for the last weeks about having my vehicle picked up from Garden City Jeep and transported back to Bayridge chrysler jeepAs of 1/**/1000hrs the vehicle is still on the Garden City Jeep LotI spoke to Tina and she has not heard from Paul about picking up my vehicleThis is exactly why I have contacted Revdex.com because Bayridge has continued to stall with regards to doing want was agreed upon with Chrysler Customer ServiceIt is going on month without my vehicle and this entire experience is ridiculous! Never in my life have I ever dealt with a Service Dept whose entire customer service is so disgustingly unsatifactory that it is beyond belief!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Bay Ridge Chrysler Jeep did not return *** *** leased car lateBay Ridge made *** last lease payment and returned his car at the earliest appointment that Acura gave usBay Ridge agreed with *** *** to install a rear back up camera
for the misunderstanding **
*** is happy with the out come

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I just picked up vehicle from Bayridge ChryslerJeepDodgeRam. Car was repaired by service dept, but they failed to disclose the fact that there was exterior damage on drivers side of vehicle. I brought this to the attention of the service manager Paul and he states that the vehicle was towed in from Garden City on 1/**/16 with the damage. When I had it towed to Garden City on the evening of 1/**/16, there was no damage to the extent that I saw today. He (paul) is claiming that the car was damage prior to it getting back to Bayridge. Paul produced a tow receipt that appears to have been altered. When I asked him about the tow receipt appearing to look as if it was altered, he states oh no I would not do that because that would be fraud! I called the Tow company and asked them to fax the original receipt so that I can compare the two. I also contacted Tina the service manager and told her about the damage. She told me to bring the car so that they can see the damage that was done. I am very upset that issues keep arising with regards to this car and service dept. So, no I'm not satisfied with how I have been treated during this entire incident. So now I'm waiting for tow company to produce the original receipt.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Giuffre Auto Group LLC has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is not yet satisfactory to me and the matter has not been resolved. I picked up  the car on Saturday 8/**/16.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Bay Ridge Chrysler Jeep Dodge Ram regarding complaint ID [redacted].Sincerely,[redacted]

Spoke to [redacted] on 03/**/16 we had left off that we are awaiting the original tow slip from the tow company to confirm that the damage was on the vehicle when the vehicle was picked up from the other dealership. [redacted] is out of town and wont be back from her vacation until Sunday 03/*/16. She had made arrangements to call me on Monday 03/**/16 to let me know when she is available to pass by the store next week so I can go over the damage with her and to see if we can get the problem resolved. Tell us why here...

BAY RIDGE CHRYSLER JEEP CONFIRMED WITH THE CUSTOMER THAT HIS APPOINTMENT IS SET

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 As part of an agreement on both parties, a back up camera was to be installed and as of yet, I am still awaiting service on my jeep Cherokee for the back up camera. Unfortunately at this time, a service date was given of Tuesday March ** 2016 but has not yet been fulfilled. So I am still unsatisfied as of this moment until I receive a confirmed date for service and service has been completed.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

spoke with customer . explained to [redacted] that he needs to open file with Chrysler corp. for possible buy back. Bay Ridge Chrysler Jeep has done everthing that it can to this point .

Review: My vehicle lease was up so I went in to get a new car. I got a new car but the sales rep I dealt with must have taken my old jeep and parked it illegally. The next day I received 3 summons which I didn't find out about since it was not my vehicle anymore. About a month later I receive a notice that I owe payment, I call the dealership they tell me they will take care of it. Wrong, this morning I go out to head to work and there is a boot on my car. I had to pay late fees , boot fees and the original violation fines, $650 just to remove the boot and get my car back. I contacted the dealership and I'm told I'd receive a call back management was discussing what they will do. It has been several hours and now the dealership closed and still no call. I will be going into the dealership tomorrow and speaking with whom ever I need too. This is my first complaint with this dealership and my second car with them, but this will be my only complaint as once this is taken care of I highly doubt I'll be doing any business with them. It's a lot of money to me, to the dealership whom told me originally they would take care of it, why was it not handled properly in the first place. Just doesn't sound like good business to me. Lying to customers, especially returning customers.Desired Settlement: I want the dealership to reimburse me the full amount that I had to pay for my vehicle to be released to me. I didn't park illegally nor did I know of the summons until after a month after the fact plus, I was told they would take care of it in first place. If they would have taken care of summons when I was told they would I wouldn't have had to pay $650 to get my car back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I'm handicapped, the car is too small. I went out, to get a Mini-Van. They, gave me a little Nissan Sinatra 2008. They overcharged me. They took my 2001 Expedition, and told me that the trade in value was 100$ dollars, and they took my Expedition without my permission, and had it scrapped. So now. I don't have no form of transportation to get around, now I'm stuck in my house. Now. I need, my vehicle back, or replace it with a brand new vehicle. I sont my 73 year old husband over there, and they told him to sign a paper, they never gave any paperwork. The Expedition was in my husbands name. [redacted] came to my home after 3 weeks. With a bill of sales, my license plates for my Expedition. And the bill of sales, only has my name on it, and I never signed any papers, and now this little vehicle is in my name. When, it's supposed to be in my husbands name originally. The salesman, [redacted]. Just dropped this car, infront of my door, and gave me a broken key. And, told me and my husband it was a loaner car. Then he said Don't crash it, don't get any tickets. And. I was telling him no, he has to take the car back. And he just left it here with me. He told me, he showed my husband a car, and a minivan. Which my husband says, he never showed him any car. So, I need y'all help, in getting my vehicle back. Let them take their vehicle back. This is not the vehicle for me. So please, can you help me to let them know to give me my vehicle back. They contacted my insurance people, and put the car into my insurance. I never authorized them to do this.Desired Settlement: I want a replacement for my expedition that they took to the junkyard and scraped. I have no forms of transportation, and I need to get around, because I'm handicapped. And, daily activities.

Business

Response:

Dear [redacted]:

Giuffre Motors ("Giuffre") has asked me to respond to the above captioned complaint. Although Giuffre denies the specific charges brought through this complaint, they have contacted [redacted] and offered to take the vehicle she purchased and rescind the transaction. They invited her to bring the vehicle to the dealership to effectuate this transaction. [redacted] indicated that she was either unable or unwilling to bring the vehicle to the dealership. The dealer is willing to pick up the vehicle from [redacted]'s location as long as proper documentation and releases are executed. Considering that this complaint is pending,we ask that the Revdex.com mediator intercede to effectuate the reversal of this transaction. Please contact me at the above number so that the logistics of reversing this transaction can be effectuated.

Very truly yours,

Review: Well I went to get vehicle serviced and I was turned away do too it being busy and the service host asked if I had appointment which isn't a requirement for vehicle that have at least 5 recalls and back up camera to be fixed it just didn't go for a regular maintenance, the location for service is affiliated with guiffre and is located on [redacted] and they where very rude...and the funny thing about it is other people where coming in with cars that didn't even have appointment it just crazy to meDesired Settlement: My car to be fixed and apology.....

Business

Response:

Dear [redacted]:

Giuffre Auto Group LLC has asked me respond to the above consumer's complaint.

[redacted]'s complaint revolves around his difficulty in getting a repair issue dealt with. Giuffre Auto Group has made an appointment with [redacted] in the repair department for August **, 2013 at 9:00 a.m. It is expected that his repair problem will be dealt with on that occasion. Giuffre Auto Group apologizes if [redacted] was not happy with the service provided,

If you have any questions do not hesitate to contact me.

Very truly yours,

Review: It all started on March [redacted], 2014 when my husband and I wanted to buy a Dodge Journey. We wanted to look around before making the final decision. Our first stop was [redacted] Dodge Chrysler. We were there looking at prices and decided to look around for something cheaper. Two weeks later on March **, 2014 we returned to the dealership to see what new deals they had. As soon as my husband and I walked through the door, we were approached by, "we remember you, we know what you want". So we assumed they knew what we wanted since we were there two weeks prior. They stated that they still had the vehicle we looked at before but it was not at the store but in Staten Island, New York. We took their word for it and signed the contact. When we went to pick up the vehicle it was not the vehicle we looked at before. We wanted a 7 seater and this new vehicle only had 5 seats. The manager at the time, [redacted], told us that it was too late to switch it because we already signed the contract. We were stuck! We asked about trading and we were informed that we would have to wait until we received Title with Lien. Fast forward to June *, 2014 when we received the Title. Not knowing that we could go to any Dodge dealership, we went to the same [redacted] location to do the trade. The paperwork was being done and we were told that we would have to put $2000 down. We didn't have that much anymore because we put down $6000 on the first vehicle. We explained to the Sales person, [redacted], that we didn't have that kind of money available. [redacted] then spoke to the [redacted] and he came back with a price of $1460. That was still too high for us. We told [redacted] that we could afford $1000. So he then spoke to [redacted] again and came back to let us know that they would "take care" of the $460 and we would only have to pay the $1000. We agreed and signed the contract. We picked up our car on June **, 2014. On June **, 2014, I got a texted from the [redacted] that we still owed $1000. I let him know that we didn't. He texted me again saying I told him the day we picked up the car that I would bring back another $1000. That statement was not true because I didn't have anymore money. It has been a stressful 3 months dealing with these people. I feel like they are harrassing about the $1000 that I do not owe.Desired Settlement: Leave me alone because if I owed $1000 why did they let me take the car off the lot? They are trying to get more money out of me.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Giuffre Auto Group LLC has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Chyrsler customer service

Case # [redacted]CSR Hannah

Case # [redacted]-CSR Shelley

I had gone out of town during the New Years to Rockville Md. I stopped in the DARCARS Jeep dealership for an oil change and to check the car for an axle noise that I was hearing from my 2012 Jeep Compass. They told me that its CV boot was damaged and the axle needed to be replaced. I told them I was only there for the holiday and could not leave it because I had to be back at work on Monday 1/*/16. They also told me that the car was drivable and that when I returned to NY I was to take it to my dealerships service dept. On 1/*/16 I took it to Bayridge Chrysler Jeep for service. I told him what the other service dept had said about having the CV Boot and axle repaired. The service advisor, Vivian said that I should get it back by 1/*/16. On the afternoon of 1/*/16 Service advisor Vivian called me and said that they had a problem with the part that they had received, and she stated it was "defective" and that it was causing a leak, so they are ordering a new part and that the car should be still ready by 1/*/16. On the afternoon of 1/*/16 they called to tell me that the car is still having a leak issue and that my car was still not ready. So I took a cab over to the service dept to see the service manager about what was going on with my car. The service manager, Paul told me that they were having problems installing the parts and also that they had to replace a "knuckle" on the axle. So they told me that I could get a rental car while I waited for them to complete the repair. Vivian told me the car should be ready by Monday, 1/**/16, Tuesday 1/**/16 at the latest. I got a call Monday from Vivian that the car would be ready on Tuesday and that I could pick up then. So on Tuesday morning I went in to pick up my car. The service manager Paul was there and I made my warranty deductible payment and he released the car. As I drove home I noticed the acceleration was funny and car was revving and steering was loose. I called service manager back but they said that he was unavailable. I was told he would call me back. I got home and parked it in the driveway. That afternoon I got ready to go into work, I started the car and backed out the driveway and proceeded to drive, but the car only drove two blocks before it lost acceleration. I managed to pull over to the curb. The engine was still running, but when I put it into gear, reverse and drive I got no power. I called Bayridge Chrysler Jeep and spoke to Vivian and told her what had happened. I told her that I was going to call roadside assistance to have the car towed. The tow company told me that my warranty coverage would only allow them to tow it within 10 miles to the nearest service dept and that if I wanted it towed back to Bayridge Chrysler, I would have to pay the excess mileage. So after the tow company called several Jeep dealerships in my area, Garden City Jeep was the only one that would take it. So on the evening of 1/**/16, it was towed into Garden City Jeep service. The service advisor told me that they would not be able to look at it until, Thursday 1/**/16 and that he would call me with the diagnosis. I received no call until 1/**/16 from Tina and was told that my car need transmission work and that it would cost $600! My car did not have a transmission problem. It was fine when I have brought it into the Bayridge Chrysler service dept! I told Tina what was supposed to have been done on my car at Bayridge Chrysler and she told me that the axle was replaced with an aftermarket part! I immediately called back Paul the service manager at Bayridge and he denied the claim! So I contacted Chrysler Customer service to get to the bottom if this!

I spoke to Hannah and she contacted

Paul at Bayridge Chrysler Jeep and he said that he was going make arrangements to have the car towed back to them. So that was 1/**/16, it is now 1/**/16 and I received a call from Tina that the car is still at Garden City and she is trying to get in touch with Bayridge to pick up the car! I'm not happy at all because for the entire month of January I've been without a vehicle and I've been getting the runaround! I've been inconvenienced long enough! This is ridiculous!Desired Settlement: My car was running perfectly, (no engine or transmissions issues) just the passenger side axle boot needed replacement. The car has never been in any accident and the wheel alignment and steering was fine. I just want it repaired properly, and thats it!

Business

Response:

Bay Ridge Chrysler Jeep is contacting customer and having car towed back to the shop at our expense. The car will be checked right away and customer will be notified of what needs to be done .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have been stringing me along for the last 2 weeks about having my vehicle picked up from Garden City Jeep and transported back to Bayridge chrysler jeep. As of 1/**/16 1000hrs the vehicle is still on the Garden City Jeep Lot. I spoke to Tina and she has not heard from Paul about picking up my vehicle. This is exactly why I have contacted Revdex.com because Bayridge has continued to stall with regards to doing want was agreed upon with Chrysler Customer Service. It is going on 1 month without my vehicle and this entire experience is ridiculous! Never in my life have I ever dealt with a Service Dept whose entire customer service is so disgustingly unsatifactory that it is beyond belief!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I just picked up vehicle from Bayridge ChryslerJeepDodgeRam. Car was repaired by service dept, but they failed to disclose the fact that there was exterior damage on drivers side of vehicle. I brought this to the attention of the service manager Paul and he states that the vehicle was towed in from Garden City on 1/**/16 with the damage. When I had it towed to Garden City on the evening of 1/**/16, there was no damage to the extent that I saw today. He (paul) is claiming that the car was damage prior to it getting back to Bayridge. Paul produced a tow receipt that appears to have been altered. When I asked him about the tow receipt appearing to look as if it was altered, he states oh no I would not do that because that would be fraud! I called the Tow company and asked them to fax the original receipt so that I can compare the two. I also contacted Tina the service manager and told her about the damage. She told me to bring the car so that they can see the damage that was done. I am very upset that issues keep arising with regards to this car and service dept. So, no I'm not satisfied with how I have been treated during this entire incident. So now I'm waiting for tow company to produce the original receipt.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Spoke to [redacted] on 03/**/16 we had left off that we are awaiting the original tow slip from the tow company to confirm that the damage was on the vehicle when the vehicle was picked up from the other dealership. [redacted] is out of town and wont be back from her vacation until Sunday 03/*/16. She had made arrangements to call me on Monday 03/**/16 to let me know when she is available to pass by the store next week so I can go over the damage with her and to see if we can get the problem resolved. Tell us why here...