Bay Ridge Chrysler Jeep Dodge Ram

Review: Chyrsler customer service

Case # [redacted]CSR Hannah

Case # [redacted]-CSR Shelley

I had gone out of town during the New Years to Rockville Md. I stopped in the DARCARS Jeep dealership for an oil change and to check the car for an axle noise that I was hearing from my 2012 Jeep Compass. They told me that its CV boot was damaged and the axle needed to be replaced. I told them I was only there for the holiday and could not leave it because I had to be back at work on Monday 1/*/16. They also told me that the car was drivable and that when I returned to NY I was to take it to my dealerships service dept. On 1/*/16 I took it to Bayridge Chrysler Jeep for service. I told him what the other service dept had said about having the CV Boot and axle repaired. The service advisor, Vivian said that I should get it back by 1/*/16. On the afternoon of 1/*/16 Service advisor Vivian called me and said that they had a problem with the part that they had received, and she stated it was "defective" and that it was causing a leak, so they are ordering a new part and that the car should be still ready by 1/*/16. On the afternoon of 1/*/16 they called to tell me that the car is still having a leak issue and that my car was still not ready. So I took a cab over to the service dept to see the service manager about what was going on with my car. The service manager, Paul told me that they were having problems installing the parts and also that they had to replace a "knuckle" on the axle. So they told me that I could get a rental car while I waited for them to complete the repair. Vivian told me the car should be ready by Monday, 1/**/16, Tuesday 1/**/16 at the latest. I got a call Monday from Vivian that the car would be ready on Tuesday and that I could pick up then. So on Tuesday morning I went in to pick up my car. The service manager Paul was there and I made my warranty deductible payment and he released the car. As I drove home I noticed the acceleration was funny and car was revving and steering was loose. I called service manager back but they said that he was unavailable. I was told he would call me back. I got home and parked it in the driveway. That afternoon I got ready to go into work, I started the car and backed out the driveway and proceeded to drive, but the car only drove two blocks before it lost acceleration. I managed to pull over to the curb. The engine was still running, but when I put it into gear, reverse and drive I got no power. I called Bayridge Chrysler Jeep and spoke to Vivian and told her what had happened. I told her that I was going to call roadside assistance to have the car towed. The tow company told me that my warranty coverage would only allow them to tow it within 10 miles to the nearest service dept and that if I wanted it towed back to Bayridge Chrysler, I would have to pay the excess mileage. So after the tow company called several Jeep dealerships in my area, Garden City Jeep was the only one that would take it. So on the evening of 1/**/16, it was towed into Garden City Jeep service. The service advisor told me that they would not be able to look at it until, Thursday 1/**/16 and that he would call me with the diagnosis. I received no call until 1/**/16 from Tina and was told that my car need transmission work and that it would cost $600! My car did not have a transmission problem. It was fine when I have brought it into the Bayridge Chrysler service dept! I told Tina what was supposed to have been done on my car at Bayridge Chrysler and she told me that the axle was replaced with an aftermarket part! I immediately called back Paul the service manager at Bayridge and he denied the claim! So I contacted Chrysler Customer service to get to the bottom if this!

I spoke to Hannah and she contacted

Paul at Bayridge Chrysler Jeep and he said that he was going make arrangements to have the car towed back to them. So that was 1/**/16, it is now 1/**/16 and I received a call from Tina that the car is still at Garden City and she is trying to get in touch with Bayridge to pick up the car! I'm not happy at all because for the entire month of January I've been without a vehicle and I've been getting the runaround! I've been inconvenienced long enough! This is ridiculous!Desired Settlement: My car was running perfectly, (no engine or transmissions issues) just the passenger side axle boot needed replacement. The car has never been in any accident and the wheel alignment and steering was fine. I just want it repaired properly, and thats it!

Business

Response:

Bay Ridge Chrysler Jeep is contacting customer and having car towed back to the shop at our expense. The car will be checked right away and customer will be notified of what needs to be done .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have been stringing me along for the last 2 weeks about having my vehicle picked up from Garden City Jeep and transported back to Bayridge chrysler jeep. As of 1/**/16 1000hrs the vehicle is still on the Garden City Jeep Lot. I spoke to Tina and she has not heard from Paul about picking up my vehicle. This is exactly why I have contacted Revdex.com because Bayridge has continued to stall with regards to doing want was agreed upon with Chrysler Customer Service. It is going on 1 month without my vehicle and this entire experience is ridiculous! Never in my life have I ever dealt with a Service Dept whose entire customer service is so disgustingly unsatifactory that it is beyond belief!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I just picked up vehicle from Bayridge ChryslerJeepDodgeRam. Car was repaired by service dept, but they failed to disclose the fact that there was exterior damage on drivers side of vehicle. I brought this to the attention of the service manager Paul and he states that the vehicle was towed in from Garden City on 1/**/16 with the damage. When I had it towed to Garden City on the evening of 1/**/16, there was no damage to the extent that I saw today. He (paul) is claiming that the car was damage prior to it getting back to Bayridge. Paul produced a tow receipt that appears to have been altered. When I asked him about the tow receipt appearing to look as if it was altered, he states oh no I would not do that because that would be fraud! I called the Tow company and asked them to fax the original receipt so that I can compare the two. I also contacted Tina the service manager and told her about the damage. She told me to bring the car so that they can see the damage that was done. I am very upset that issues keep arising with regards to this car and service dept. So, no I'm not satisfied with how I have been treated during this entire incident. So now I'm waiting for tow company to produce the original receipt.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Spoke to [redacted] on 03/**/16 we had left off that we are awaiting the original tow slip from the tow company to confirm that the damage was on the vehicle when the vehicle was picked up from the other dealership. [redacted] is out of town and wont be back from her vacation until Sunday 03/*/16. She had made arrangements to call me on Monday 03/**/16 to let me know when she is available to pass by the store next week so I can go over the damage with her and to see if we can get the problem resolved. Tell us why here...

Review: I HAD THE CAR IN FOR SERVICE THEY HAD THE CAR 4 DAYS AND DID NO WORK ON IT.WHEN THEY GET THE CAR FROM THERE LOT THEY PARK IN THE MIDDLE OF THE STREET IN TRAFFIC SO I COULD NOT CHECK THE CAR FOR DAMAGE.WHEN I GET HOME I NOTICE A LOT OF BIRD DROPINGS ON MY CAR AND BODY DAMMAGE TO MY RIGHT FRONT BUMPER THAT WAS NOT THERE WHEN I DROPPED OFF MY CAR.I CALL THE SERVICE MANAGER Paulo A[redacted] AND TELL HIM OF THE DAMAGE .I WENT BACK TO THE SERVICE DEPARTMENT AND WAS TOLD THE MANAGER WAS NOT THERE .HE TELLS ME HE WILL CALL ME BACK AND NEVER DOES.I HAD TO CALL MY INSURANCE COMPANY TO FILE A CLAIM.Desired Settlement: PAY FOR THE REPAIR OF THE DAMAGE THEY DID WHILE IN THERE PARKING GARAGE.

Consumer

Response:

At this time, I have not been contacted by Bay Ridge Chrysler Jeep Dodge Ram regarding complaint ID [redacted].Sincerely,[redacted]

Review: I bought a 2015 Dodge Charger SRT 8 in the middle of August. During talks with Jeff, the Finance person, I requested the extended warranty maintenance package & the tire & wheel package. I wanted this warranty through MOPAR. Jeff said, "No Problem. You can have it." In November, I took the Charger in for maintenance at the Jeep, Chrysler, Dodge Dealership in Beacon, New York. I was told by the service assistant that I did not have the MOPAR coverage. The service assistant said his dealership did not except anything but MOPAR Warranty. As a result, I needed to pay out of pocket for the maintenance on my car. I called Kelly, my salesman, about a dozen times & received no response. I then called Jeff about a dozen times & still received no response. I then called one of the co-owners & still got no response from the dealership. I have no idea what extended warranty I purchased as the dealership did not send me an account number or any information pertaining to it. I'm looking for restitution in this matter.Desired Settlement: I would like to be reimbursed for the cost of the extended warranty maintenance package & the wheel & tire package in the amount of $3,000.

Business

Response:

BAY RIDGE CHRYSLER JEEP CONTACTED THE CUSTOMER AND OFFERED TO CHANGE CONTRACT TO A MOPAR. CUSTOMER STATED THAT HE PURCHASED DIRECT FROM MOPAR. BAY RIDGE CHRYSLER WILL REIMBURSE THE CUSTOMER THE $3000.00 THATHE PAID. THE FUNDS WILL HAVE TO GO BACK TO THE BANK .