Baylor & Associates

I have already filed a complaint regarding this business( [redacted] ) I requested assistance with filing for a divorceSince I am not knowledgeable when it comes to filling out divorce paperwork, I contacted this company that I found onlineAdvertised in red bluffI ended up receiving the paperwork from the state of WashingtonI chose a local office incase I had or they had questions, I can go in and take care of it quicklyThe court that I went to file my divorce, told me that the forms I was given from baylor and associates we not accepatbleI wanting to get divorced as soon as possible got upset for now my divorce is getting delayedI chose to go somewhere else and filed immediately to get my divorce goingI ended up buying the CORRECT forms from the court houseThey also gave me a form explaining why the forms from baylor and associates were unacceptableI mailed that form to them certified and they were picked up on the of DecemberI do not want any assistance from them for we are just going back and forth and delaying my divorceAll I am requesting is a refundThey are the prosThey should know what forms to use and if it is completed correctlyNOT ME I want a refund

Complaint: [redacted] I am rejecting this response because: I was never told of the necessary steps to take for me to get a refund? So now that I do know, I will be going to the court house first thing Monday so I can request proper paper work and explain the reason why your forms were not acceptable? And I will mail that document to you as as soon I receive that document? Sincerely, [redacted]

Revdex.com Station drSte Dupont, WA ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Complaint ID: [redacted] This customer has agreed and signed to our terms and servicesThis includes our guarantee (Please see attached Guarantee), which covers our services and paperwork as long as the customer fully uses (and therefore fully follows) our instructions and fully uses our documents and the divorce is not contestedThis customer was provided our proprietary Legal Data Sheets (worth $450) and a Questionnaire for the preparation of her divorce documentsWe then fully prepared the customers documents per her own specifications, and sent them to her(Please see the attached customer’s signature agreeing to our services.) Please see attached copies of receipts ? ? ? ? ? ? ? ? ? ? ? This customer paid for our time, effort, assistance, proprietary documents, document preparation, mailings, and all other services which we have fully provided to herOur refund policy states that if the customer uses the documents, instructions, and services correctly, and her divorce is not contested by her spouse, she will be able to receive a valid divorce for any uncontested situation, or will receive her money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce actionThe customer is not qualified for a refund because again, she has not followed all of our steps and instructions, written or verbal ? ? ? ? ? ? ? ? ? ? ? Attached hereto are some of the documents and instructions and published Legal Data Sheets she received from us Sincerely, ? Alan R [redacted] , Customer Service Manager ?

Revdex.com Station drSte Dupont, WA Complaint ID: [redacted] Name: [redacted] The customer paid for our time, effort, and assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to him, and if the customer wishes, we will resume services for himHowever, choosing to simply not continue services with us, does not qualify him for a refund because he has neglected to follow all of our steps and instructions As previously stated in our last response to this customer, once the documents of rejection have been provided, we then proceed to make any corrections needed then; from that point the customer must continue the filing processOur refund policy states that if the customer uses the documents, instructions, and services correctly, and his divorce is not contested by his spouse, he will be able to receive a valid divorce for any uncontested situation, or will receive his money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce actionThe customer is not qualified for a refund because again, he has not followed all of our steps and instructions, written or verbal ?"Specifically he did not make the proper statement to the County Clerk that we instructed him to makeOtherwise, the County Clerk would have accepted the filing of our documentsAfter hundreds of divorces in California this Company has never experienced a rejection of our paperwork by a County Clerk if our paperwork and statements are correctly used Please ask the customer what he said to the County ClerkAnd afterwards we can tell you the exact degree to which the customer errored In regards to the customer wanting the office visit, a thirty day office appointed is needed and he would need to pay $in advance for the first hour of consultation with the attorneyThe customer has been told this requirement and has refused to send in the said $ This customer does not deserve a refundWe are always ready to reinstitute his papers at no addition cost coming from us We again thank the Revdex.com for allowing us to respond to this customer’s allegations Thank You, Baylor & Associates, Inc Austin L [redacted] , Vice President

Baylor & Associates, Inc PO Box Vancouver, WA 04/01/ Revdex.com Station drSte Dupont, WA Complaint ID: [redacted] Name: [redacted] This customer claims to have never received the documents sent to herHowever, when the documents were sent to the address the customer provided, on 03/07/They were returned to her local post office because USPS reported there was no Authorized Recipient available, a notice was left (not that the documents were undeliverable, as the customer claims) The documents were at her local post office waiting for her to pick them upOur customers are informed they are sent Certified, and they need to be signed for and they should expect to receive them in 2-daysThis customer waited several weeks to contact usBy this time, (03/30/16) the maximum hold time had been reached and the documents had been sent back on 03/29/ Our customer service is open from 11:00AM-7:00PM ESTIf she was concerned why she had not received the documents, why did she not contact customer service? We also inform our customers that if customer service cannot be reached during those hours, they can also contact customer service through mail and via E-Mail This customer paid for our time, effort, and assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to her Furthermore, our refund policy states that if the customer uses the documents, instructions, and services correctly, and her divorce is not contested by her spouse, she will be able to receive a valid divorce for any uncontested situation, or will receive her money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction to facilitate the uncontested divorce actionThis customer is not qualified for a refund because she has not followed all of our steps and instructions, written or verbal However, if this customer requests, we can gladly help this customer regarding any questions or concerns she may have regarding her paperwork, and address it accordingly Attached are the $Legal Data Sheets and Questionnaire that she was sentA copy is also being sent to her via Certified mail today as well We again thank the Revdex.com for allowing us to respond to this customer’s allegations Thank You, Baylor & Associates, Inc Alan R [redacted] , Customer Service Manager

Complaint: ***I am rejecting this response because: I have stated to the buinness that madison county refuses to file them the only time I can do this is during nomal buissness hours I have already lost two days of work trying to take care of this also the only time they can be contacted is bettween 11;30pmto1;30pm monday thru friday my lunch time is 12;pm several times I tried to contact them during my lunch and waited on hold for most of my lunch somtimes all of my lunchi can not use phoneunless it is my brake I am not refusing to do it I am getting refused and cannot take anymore time off I will lose my job.Sincerely,*** ***

I have already filed a complaint regarding this business(***) I requested assistance with filing for a divorceSince I am not knowledgeable when it comes to filling out divorce paperwork, I contacted this company that I found onlineAdvertised in red bluffI ended up receiving the paperwork from the state of WashingtonI chose a local office incase I had or they had questions, I can go in and take care of it quicklyThe court that I went to file my divorce, told me that the forms I was given from baylor and associates we not accepatbleI wanting to get divorced as soon as possible got upset for now my divorce is getting delayedI chose to go somewhere else and filed immediately to get my divorce goingI ended up buying the CORRECT forms from the court houseThey also gave me a form explaining why the forms from baylor and associates were unacceptableI mailed that form to them certified and they were picked up on the of DecemberI do not want any assistance from them for we are just going back and forth and delaying my divorceAll I am requesting is a refundThey are the prosThey should know what forms to use and if it is completed correctlyNOT ME
I want a refund

Complaint: ***I am rejecting this response because:The only thing I ever received was the questionare, Wich I did send back, at the e mail address the gave meI called several times, when they stated they didn't get it, until the finally looked in a spam folder and found it there, they the stated they would prepare it and send it to me too look over and signAfter another week of not getting the prepared paper work I called again, when stated it still had not been prepared, I then got an e mail stating it would be personally handeldedAnd to this very day over a month later, I still do not nor have I ever gotten the prepared paper work to file for a divorceI highly dough the questionare paper work costed $ and since I've never receivedthe prepared paper work I don't see how I can be charged for itI paid up front before I even got the questionare, and the payment and questionnaire were received before the day dead line out lined, I don't see where I didn't do what I was supposed to doSincerely,*** ***

Baylor & Associates, Inc
PO Box
Vancouver, WA
04/01/
Revdex.com
Station drSte
Dupont, WA
Complaint ID:
*** Name: *** ***
This customer claims to have never received the documents sent to herHowever, when the documents were sent to the address the customer provided, on 03/07/They were returned to her local post office because USPS reported there was no Authorized Recipient available, a notice was left (not that the documents were undeliverable, as the customer claims) The documents were at her local post office waiting for her to pick them upOur customers are informed they are sent Certified, and they need to be signed for and they should expect to receive them in 2-daysThis customer waited several weeks to contact usBy this time, (03/30/16) the maximum hold time had been reached and the documents had been sent back on 03/29/
Our customer service is open from 11:00AM-7:00PM ESTIf she was concerned why she had not received the documents, why did she not contact customer service? We also inform our customers that if customer service cannot be reached during those hours, they can also contact customer service through mail and via E-Mail
This customer paid for our time, effort, and assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to her
Furthermore, our refund policy states that if the customer uses the documents, instructions, and services correctly, and her divorce is not contested by her spouse, she will be able to receive a valid divorce for any uncontested situation, or will receive her money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction to facilitate the uncontested divorce actionThis customer is not qualified for a refund because she has not followed all of our steps and instructions, written or verbal
However, if this customer requests, we can gladly help this customer regarding any questions or concerns she may have regarding her paperwork, and address it accordingly
Attached are the $Legal Data Sheets and Questionnaire that she was sentA copy is also being sent to her via Certified mail today as well
We again thank the Revdex.com for allowing us to respond to this customer’s allegations
Thank You, Baylor & Associates, Inc
Alan R***, Customer Service Manager

Complaint ID: *** Name: *** ***This customer has been informed on the necessary steps needed to continue the filing process
We have prepared the documents to his specificationsWhen there are issues with filing said documents with the Court, we ask that the customer gets in writing, from the Court, why the documents are rejectedThis customer has not supplied us with that infoIf the customer does provide us with such info, we can assist him further in this matter.Our customer service is open from 11:30AM-1:30PM ESTHowever, we inform our customers that if customer service cannot be reached during those hours, they can also contact customer service through mail and via E-MailWe provide every customer with a mailing address and E-mail address in our documents.This customer paid for our time, effort, and assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to him.Furthermore, our refund policy states that if the customer uses the documents, instructions, and services correctly, and his divorce is not contested by his spouse, he will be able to receive a valid divorce for any uncontested situation, or will receive his money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce actionThe customer is not qualified for a refund because he has not followed all of our steps and instructions, written or verbal.However, if this customer requests, we can gladly help this customer regarding any questions or concerns he may have regarding his paperwork, and address it accordingly. We again thank the Revdex.com for allowing us to respond to this customer’s allegations.Thank You, Baylor & Associates, Inc. Austin L***, Vice President

Complaint ID: *** Name: *** ***This customer has been informed on the necessary steps needed to continue the filing process
We have prepared the documents to his specificationsWhen there are issues with filing said documents with the Court, we ask that the customer gets in writing, from the Court, why the documents are rejectedThis customer has not supplied us with that infoIf the customer does provide us with such info, we can assist him further in this matter.Our customer service is open from 11:30AM-1:30PM ESTHowever, we inform our customers that if customer service cannot be reached during those hours, they can also contact customer service through mail and via E-MailWe provide every customer with a mailing address and E-mail address in our documents.This customer paid for our time, effort, and assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to him.Furthermore, our refund policy states that if the customer uses the documents, instructions, and services correctly, and his divorce is not contested by his spouse, he will be able to receive a valid divorce for any uncontested situation, or will receive his money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce actionThe customer is not qualified for a refund because he has not followed all of our steps and instructions, written or verbal.However, if this customer requests, we can gladly help this customer regarding any questions or concerns he may have regarding his paperwork, and address it accordingly. We again thank the Revdex.com for allowing us to respond to this customer’s allegations.Thank You, Baylor & Associates, Inc. Austin L***, Vice President

This customer has been informed on the necessary steps needed to continue the filing processWe have prepared the documents to his specificationsWhen there are issues with filing said documents with the Court, we ask that the customer gets in writing from the Court why the documents are rejectedThis customer has not supplied us with that info
Our customer service is open from 11:30AM-1:30PM ESTHowever, we inform our customers that if we cannot be reached during those hours, they can also contact us through mail and via E-MailThis customer has told us he doesn't have an E-Mail to contact us thoughHis statement is clearly false
Again, this customer paid for our time, effort, assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to himHis own impatient actions have disabled him from filing the documents we have prepared and provided for him, and have disabled us from assisting him any further in this matter.Furthermore, our refund policy states that if the customer uses the documents, instructions, and services correctly, and his divorce is not contested by his spouse, he will be able to receive a valid divorce for any uncontested situation, or will receive his money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce actionThe customer is not qualified for a refund
This customer purchased a service and a program, information and assistance, our time and our knowledgeYou cannot buy a car, drive it into a pole, then return it for a refundSimilarly, a customer, such as this customer cannot proceed to misuse, neglect, and refuse to take key steps in our process, and expect to get a refund for his irresponsibility.We again thank the Revdex.com for allowing us to respond to this customer's allegations
Thank You, Baylor & Associates, Inc
Bill T***, President

This customer has agreed and signed to our terms and servicesThis includes our guarantee(Please see attached Guarantee), which covers our services and paperwork as long as the customer fullyuses (and therefore fully follows) our instructions and fully uses our documentsThis customer wasprovided
our proprietary Legal Data Sheets (worth $450) and a Questionnaire for the preparation of hisdivorce documentsWe then fully prepared the customers documents per their own specifications, andsent them to said customerIf there was anything that needed to be modified or updated on thepaperwork, the customer is specifically instructed to contact us so that we can quickly address theproblem(Please see the attached customer's signature agreeing to our services.) However, he outrightrefuses to follow all of our steps and instructions given to him.This customer paid for our time, effort, assistance, copies of our proprietary documents,document preparation, mailings, and all other services which we have fully provided to himHis own,impatient actions have disabled him from filing the documents we have prepared and provided for him,and have disabled us from assisting him any further in this matterIn no way can a customer's ownactions and neglect of responsibility reflect negatively against our business.Also, we have many clients in New YorkThe services we provide can be used in the state, as wehave been servicing New York since Yet, the problem is the customer's failure in following allnecessary steps needed to get his paperwork taken care of properly.Furthermore, we will continue to deal with any further disputes from this customer in adiplomatic arid honest wayDespite this customers uncalled for reactions and excessive use of profanelanguage to us, we look forward to resolving this issue with this individual.We again thank the Revdex.com for allowing us to respond to this customer's allegations.Attached hereto are some of the documents and instructions and published Legal Data sheets he received from us
Thank You, Baylor & Associates, Inc
Bill T***, President
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.comStation drSte 222Dupont, WA 98327Complaint ID: ***Baylor & Associates, IncPO Box 1619Vancouver, WA 9866808/10/
This customer is not acknowledging all the documents we previously sent to theRevdex.com
This customer claims to have never received the documents sent to herHowever, thedocuments were sent to the address the customer provided, on 07/14/See the attached CertifiedMail Receipt
Previously, we sent the Revdex.com copies of at least ten documents sheets prepared for saidcustomer
Regarding the email that was sent to us, it was coming from a completely different email thanwhat the customer had provided to us and was automatically being forwarded to a spam folderContactwas made with the customer to verify the email address and locate this fileHer documents werefinished promptly and sent to her
This customer paid for our time, effort, and assistance, copies of our proprietary documents,document preparation, mailings, and all other services which we have fully provided to her
Furthermore, our refund policy states that if the customer uses the documents, instructions,and services correctly and fully, and her divorce is not contested by her spouse, she will be able toreceive a valid divorce for any uncontested situation, or will receive her money backA customer mustfollow all of our instructions and use our services fully and properly, as agreed prior to a transaction tofacilitate the uncontested divorce actionThis customer is not qualified for a refund because she has notfollowed all of our steps and instructions, written or verbal
Included in this response are copies of her sales draft, screenshots of the E-mail sent to thecustomer ofthe documents provided, Legal Data Sheets (including Baylor's guarantee) valued at$450, the Questionnaire she was sent to fill out, some of her completed documents, whichwere included in our last response and the Certified Mail Receipt with a date of 07/14/
By Certified mail today, I will send the Revdex.com all the documents and instructions the customerneeds to process her divorce action and to obtain a Divorce DecreeThus, the Revdex.com has proof thatBaylor & Associates, Inchas completed all its duties to the customerThe Revdex.com can directly send thedocuments and instructions to the customer so it will also know they were delivered
Sincerely,Alan R***, Customer Service Manager

Revdex.comStation drSte 222Dupont, WA 98327Complaint ID: ***Baylor & Associates, IncPO Box 1619Vancouver, WA 9866808/10/
This customer is not acknowledging all the documents we previously sent to theRevdex.com
This customer claims to have never received the documents sent to herHowever, thedocuments were sent to the address the customer provided, on 07/14/See the attached CertifiedMail Receipt
Previously, we sent the Revdex.com copies of at least ten documents sheets prepared for saidcustomer
Regarding the email that was sent to us, it was coming from a completely different email thanwhat the customer had provided to us and was automatically being forwarded to a spam folderContactwas made with the customer to verify the email address and locate this fileHer documents werefinished promptly and sent to her
This customer paid for our time, effort, and assistance, copies of our proprietary documents,document preparation, mailings, and all other services which we have fully provided to her
Furthermore, our refund policy states that if the customer uses the documents, instructions,and services correctly and fully, and her divorce is not contested by her spouse, she will be able toreceive a valid divorce for any uncontested situation, or will receive her money backA customer mustfollow all of our instructions and use our services fully and properly, as agreed prior to a transaction tofacilitate the uncontested divorce actionThis customer is not qualified for a refund because she has notfollowed all of our steps and instructions, written or verbal
Included in this response are copies of her sales draft, screenshots of the E-mail sent to thecustomer ofthe documents provided, Legal Data Sheets (including Baylor's guarantee) valued at$450, the Questionnaire she was sent to fill out, some of her completed documents, whichwere included in our last response and the Certified Mail Receipt with a date of 07/14/
By Certified mail today, I will send the Revdex.com all the documents and instructions the customerneeds to process her divorce action and to obtain a Divorce DecreeThus, the Revdex.com has proof thatBaylor & Associates, Inchas completed all its duties to the customerThe Revdex.com can directly send thedocuments and instructions to the customer so it will also know they were delivered
Sincerely,Alan R***, Customer Service Manager

Complaint: ***I am rejecting this response because:The only thing I ever received was the questionare, Wich I did send back, at the e mail address the gave meI called several times, when they stated they didn't get it, until the finally looked in a spam folder and found it there, they the stated they would prepare it and send it to me too look over and signAfter another week of not getting the prepared paper work I called again, when stated it still had not been prepared, I then got an e mail stating it would be personally handeldedAnd to this very day over a month later, I still do not nor have I ever gotten the prepared paper work to file for a divorceI highly dough the questionare paper work costed $ and since I've never receivedthe prepared paper work I don't see how I can be charged for itI paid up front before I even got the questionare, and the payment and questionnaire were received before the day dead line out lined, I don't see where I didn't do what I was supposed to doSincerely,*** ***

In response to this customer's complaint, Baylor & Associates asserts the following:First there is an accidental misspelling of Baylor as "Baycor"Please help keep the spellingcorrect as "Baylor" as it has been for many years.This customer has agreed and signed to our terms and servicesThis
includes ourguarantee (Please see attached Guarantee), which covers our services and paperwork as longas the customer fully uses (and therefore fully follows) our instructions and fully uses ourdocumentsThis customer was provided our proprietary Legal Data Sheets (worth $550) and aQuestionnaire for the preparation of her divorce documentsWe then fully prepared thecustomers documents per their own specifications, and sent them to said customerIf therewas anything that needed to be modified or updated on the paperwork, the customer isspecifically instructed to contact us so that we can quickly address the problem(Please see theattached customer's signature agreeing to our services.)As the customer has admitted, she did not follow our steps and instructions, nor use ourdocuments to file her divorceShe did not call our office for help in such regardsHavingprovided all services as agreed, Baylor & Associates, Incis not obligated to reimburse her.This customer paid for our time, effort, assistance, proprietary documents, documentpreparation, mailings, and all other services which we have fully provided to herHer ownimpatient actions have disabled her from filing the documents we have prepared and providedfor her, and have disabled us from assisting her any further in this matterIn no way can acustomer's own actions and neglect of responsibility reflect negatively against our business.Also, the alternative she pursued did not include preparation services, and she hasreceived a divorce decree thereby but may have lost tens of thousands of dollars as aconsequence of her potential errors and omissions.Attached hereto are some of the documents and instructions and published Legal DataSheets she received from us
Sincerely,
William T***n, President of Baylor & Associates, Inc
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because: I was never told of the necessary steps to take for me to get a refund? So now that I do know, I will be going to the court house first thing Monday so I can request proper paper work and explain the reason why your forms were not acceptable? And I will mail that document to you as as soon I receive that document? Sincerely,*** ***

Baylor & Associates, Inc
PO Box
Vancouver, WA
04/01/
Revdex.com
Station drSte
Dupont, WA
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Complaint ID:? ? ? ?
***? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Name: *** ***
This customer claims to have never received the documents sent to herHowever, when the documents were sent to the address the customer provided, on 03/07/They were returned to her local post office because USPS reported there was no Authorized Recipient available, a notice was left (not that the documents were undeliverable, as the customer claims)? The documents were at her local post office waiting for her to pick them upOur customers are informed they are sent Certified, and they need to be signed for and they should expect to receive them in 2-daysThis customer waited several weeks to contact usBy this time, (03/30/16) the maximum hold time had been reached and the documents had been sent back on 03/29/
Our customer service is open from 11:00AM-7:00PM ESTIf she was concerned why she had not received the documents, why did she not contact customer service? We also inform our customers that if customer service cannot be reached during those hours, they can also contact customer service through mail and via E-Mail
This customer paid for our time, effort, and assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to her
Furthermore, our refund policy states that if the customer uses the documents, instructions, and services correctly, and her divorce is not contested by her spouse, she will be able to receive a valid divorce for any uncontested situation, or will receive her money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction to facilitate the uncontested divorce actionThis customer is not qualified for a refund because she has not followed all of our steps and instructions, written or verbal
However, if this customer requests, we can gladly help this customer regarding any questions or concerns she may have regarding her paperwork, and address it accordingly
Attached are the $Legal Data Sheets and Questionnaire that she was sentA copy is also being sent to her via Certified mail today as well
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We again thank the Revdex.com for allowing us to respond to this customer’s allegations
Thank You, Baylor & Associates, Inc
?
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Alan R***, Customer Service Manager?

Revdex.com
Station drSte
Dupont, WA
Complaint ID: ***
Name: *** ***
The customer paid for our time, effort, and assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to him, and if the customer wishes, we will resume services for himHowever, choosing to simply not continue services with us, does not qualify him for a refund because he has neglected to follow all of our steps and instructions
As previously stated in our last response to this customer, once the documents of rejection have been provided, we then proceed to make any corrections needed then; from that point the customer must continue the filing processOur refund policy states that if the customer uses the documents, instructions, and services correctly, and his divorce is not contested by his spouse, he will be able to receive a valid divorce for any uncontested situation, or will receive his money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce actionThe customer is not qualified for a refund because again, he has not followed all of our steps and instructions, written or verbal ??"Specifically he did not make the proper statement to the County Clerk that we instructed him to makeOtherwise, the County Clerk would have accepted the filing of our documentsAfter hundreds of divorces in California this Company has never experienced a rejection of our paperwork by a County Clerk if our paperwork and statements are correctly used
Please ask the customer what he said to the County ClerkAnd afterwards we can tell you the exact degree to which the customer errored
In regards to the customer wanting the office visit, a thirty day office appointed is needed and he would need to pay $in advance for the first hour of consultation with the attorneyThe customer has been told this requirement and has refused to send in the said $
This customer does not deserve a refundWe are always ready to reinstitute his papers at no addition cost coming from us
We again thank the Revdex.com for allowing us to respond to this customer’s allegations
Thank You, Baylor & Associates, Inc
Austin L***, Vice President