Baylor & Associates

Revdex.com
Station drSte
Dupont, WA
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Complaint ID: ***
This customer has agreed and signed to our terms and servicesThis includes our guarantee (Please see attached Guarantee), which covers
our services and paperwork as long as the customer fully uses (and therefore fully follows) our instructions and fully uses our documents and the divorce is not contestedThis customer was provided our proprietary Legal Data Sheets (worth $450) and a Questionnaire for the preparation of her divorce documentsWe then fully prepared the customers documents per her own specifications, and sent them to her(Please see the attached customer’s signature agreeing to our services.) Please see attached copies of receipts
? ? ? ? ? ? ? ? ? ? ? This customer paid for our time, effort, assistance, proprietary documents, document preparation, mailings, and all other services which we have fully provided to herOur refund policy states that if the customer uses the documents, instructions, and services correctly, and her divorce is not contested by her spouse, she will be able to receive a valid divorce for any uncontested situation, or will receive her money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce actionThe customer is not qualified for a refund because again, she has not followed all of our steps and instructions, written or verbal
? ? ? ? ? ? ? ? ? ? ? Attached hereto are some of the documents and instructions and published Legal Data Sheets she received from us
Sincerely,
?
Alan R***, Customer Service Manager
?

This customer has been informed on the necessary steps needed to continue the filing processWe have prepared the documents to his specificationsWhen there are issues with filing said documents with the Court, we ask that the customer gets in writing from the Court why the documents are rejectedThis customer has not supplied us with that info
Our customer service is open from 11:30AM-1:30PM ESTHowever, we inform our customers that if we cannot be reached during those hours, they can also contact us through mail and via E-MailThis customer has told us he doesn't have an E-Mail to contact us thoughHis statement is clearly Again, this customer paid for our time, effort, assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to himHis own impatient actions have disabled him from filing the documents we have prepared and provided for him, and have disabled us from assisting him any further in this matter.Furthermore, our refund policy states that if the customer uses the documents, instructions, and services correctly, and his divorce is not contested by his spouse, he will be able to receive a valid divorce for any uncontested situation, or will receive his money backA customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce actionThe customer is not qualified for a refund
This customer purchased a service and a program, information and assistance, our time and our knowledgeYou cannot buy a car, drive it into a pole, then return it for a refundSimilarly, a customer, such as this customer cannot proceed to misuse, neglect, and refuse to take key steps in our process, and expect to get a refund for his irresponsibility.We again thank the Revdex.com for allowing us to respond to this customer's allegations
Thank You, Baylor & Associates, Inc
Bill T***, President

This customer has agreed and signed to our terms and services. This includes our guarantee(Please see attached Guarantee), which covers our services and paperwork as long as the customer fullyuses (and therefore fully follows) our instructions and fully uses our documents. This customer wasprovided...

our proprietary Legal Data Sheets (worth $450) and a Questionnaire for the preparation of hisdivorce documents. We then fully prepared the customers documents per their own specifications, andsent them to said customer. If there was anything that needed to be modified or updated on thepaperwork, the customer is specifically instructed to contact us so that we can quickly address theproblem. (Please see the attached customer's signature agreeing to our services.) However, he outrightrefuses to follow all of our steps and instructions given to him.This customer paid for our time, effort, assistance, copies of our proprietary documents,document preparation, mailings, and all other services which we have fully provided to him. His own,impatient actions have disabled him from filing the documents we have prepared and provided for him,and have disabled us from assisting him any further in this matter. In no way can a customer's ownactions and neglect of responsibility reflect negatively against our business.Also, we have many clients in New York. The services we provide can be used in the state, as wehave been servicing New York since 1973. Yet, the problem is the customer's failure in following allnecessary steps needed to get his paperwork taken care of properly.Furthermore, we will continue to deal with any further disputes from this customer in adiplomatic arid honest way. Despite this customers uncalled for reactions and excessive use of profanelanguage to us, we look forward to resolving this issue with this individual.We again thank the Revdex.com for allowing us to respond to this customer's allegations.Attached hereto are some of the documents and instructions and published Legal Data sheets he received from us.
Thank You, Baylor & Associates, Inc.
Bill T[redacted], President
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

I have already filed a complaint regarding this business. ([redacted]) I requested assistance with filing for a divorce. Since I am not knowledgeable when it comes to filling out divorce paperwork, I contacted this company that I found online. Advertised in red bluff. I ended up receiving the paperwork from the state of Washington. I chose a local office incase I had or they had questions, I can go in and take care of it quickly. The court that I went to file my divorce, told me that the forms I was given from baylor and associates we not accepatble. I wanting to get divorced as soon as possible got upset for now my divorce is getting delayed. I chose to go somewhere else and filed immediately to get my divorce going. I ended up buying the CORRECT forms from the court house. They also gave me a form explaining why the forms from baylor and associates were unacceptable. I mailed that form to them certified and they were picked up on the 7 of December. I do not want any assistance from them for we are just going back and forth and delaying my divorce. All I am requesting is a refund. They are the pros. They should know what forms to use and if it is completed correctly. NOT ME.
I want a refund

Complaint: [redacted]I am rejecting this response because: I have stated to the buinness that madison county refuses to file them the only time I can do this is during nomal buissness hours I have already lost two days of work trying to take care of this also the only time they can be contacted is bettween 11;30pmto1;30pm monday thru friday my lunch time is 12;00 pm several times I tried to contact them during my lunch and waited on hold for most of my lunch somtimes all of my lunch. I can not use phone. unless it is my brake I am not refusing to do it I am getting refused and cannot take anymore time off I will lose my job.Sincerely,[redacted]

Revdex.com
1000 Station dr. Ste 222
Dupont, WA 98327
Complaint ID: [redacted]
Name: [redacted]
The customer paid for our time, effort, and assistance, copies of our proprietary documents, document preparation, mailings, and all other services which we have fully provided to him, and if the customer wishes, we will resume services for him. However, choosing to simply not continue services with us, does not qualify him for a refund because he has neglected to follow all of our steps and instructions.
As previously stated in our last response to this customer, once the documents of rejection have been provided, we then proceed to make any corrections needed then; from that point the customer must continue the filing process. Our refund policy states that if the customer uses the documents, instructions, and services correctly, and his divorce is not contested by his spouse, he will be able to receive a valid divorce for any uncontested situation, or will receive his money back. A customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce action. The customer is not qualified for a refund because again, he has not followed all of our steps and instructions, written or verbal –Specifically he did not make the proper statement to the County Clerk that we instructed him to make. Otherwise, the County Clerk would have accepted the filing of our documents. After hundreds of divorces in California this Company has never experienced a rejection of our paperwork by a County Clerk if our paperwork and statements are correctly used.
Please ask the customer what he said to the County Clerk. And afterwards we can tell you the exact degree to which the customer errored.
In regards to the customer wanting the office visit, a thirty day office appointed is needed and he would need to pay $300 in advance for the first hour of consultation with the attorney. The customer has been told this requirement and has refused to send in the said $300.
This customer does not deserve a refund. We are always ready to reinstitute his papers at no addition cost coming from us.
We again thank the Revdex.com for allowing us to respond to this customer’s allegations.
Thank You, Baylor & Associates, Inc.
Austin L[redacted], Vice President

Revdex.com
1000 Station dr. Ste 222
Dupont, WA 98327
                Complaint ID: [redacted]
This customer has agreed and signed to our terms and services. This includes our guarantee (Please see attached Guarantee), which covers...

our services and paperwork as long as the customer fully uses (and therefore fully follows) our instructions and fully uses our documents and the divorce is not contested. This customer was provided our proprietary Legal Data Sheets (worth $450) and a Questionnaire for the preparation of her divorce documents. We then fully prepared the customers documents per her own specifications, and sent them to her. (Please see the attached customer’s signature agreeing to our services.) Please see attached copies of receipts.
            This customer paid for our time, effort, assistance, proprietary documents, document preparation, mailings, and all other services which we have fully provided to her. Our refund policy states that if the customer uses the documents, instructions, and services correctly, and her divorce is not contested by her spouse, she will be able to receive a valid divorce for any uncontested situation, or will receive her money back. A customer must follow all of our instructions and use our services fully and properly, as agreed prior to a transaction, to facilitate the uncontested divorce action. The customer is not qualified for a refund because again, she has not followed all of our steps and instructions, written or verbal.
            Attached hereto are some of the documents and instructions and published Legal Data Sheets she received from us.
Sincerely,
 
Alan R[redacted], Customer Service Manager

Complaint: [redacted]I am rejecting this response because: I was never told of the necessary steps to take for me to get a refund.  So now that I do know, I will be going to the court house first thing Monday so I can request proper paper work and explain the reason why your forms were not acceptable.  And I will mail that document to you as as soon I receive that document.  Sincerely,[redacted]