Sign in

Baymont Inn & Suites

Sharing is caring! Have something to share about Baymont Inn & Suites? Use RevDex to write a review
Reviews Hotels, Motel Baymont Inn & Suites

Baymont Inn & Suites Reviews (48)

we stayed at the baymont in springfield Il on Jan17th. we arrived only to be informed that they could not give us a key as the key maker was broken and he would have to let us into our room any time we would leave. this was a definite inconvenience as we were going out for supper - etc. we had booked a whirlpool suite for my husbands back. we filled the tub and the whirlpool would not work. I called down to the desk and he said he would be right up. we were in 314. over an hour passed and still he had not arrived. I sent down to walk the dog and asked if he forgot us and he said no he had gone up to 214 and pounded on the door and decided we must have gone to sleep - he said I told him 214 which I am sure I did not. he came up then and he asked if we had pushed the button down and held it -we had not and being there were not instructions posted did not know to do so. he proceeded to push and hold and the jets kicked in and the water had gone down below the jets sending water all over that side of the room - he attempted to cover the jet as I grabbed my suitcases and com puters as they were sitting on the couch. by the time we got the tub shut off water covered the entire wall - the couch was totally soaked - water all over the floor. not to mention that he was soaked as was I. I started wiping up the water and he made no attempt to assist.
I will say he was a nice young man but I feel we should not have to pay for this nights stay as it was far from a " good " stay. I will wait to hear from you.

From: [redacted] [redacted] Date: Sat, Jul 11, at 4:PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: " [redacted] Please close my complaint; the matter has been resolved

This first page of the attached is our summary of what happened on 4/05/with Mr [redacted] Pages 4-include a copy of the scale ticket for the load in question and statements from our employees that were involved in this delivery As you will see the situation apparently got fairly heated by the customer due to the customer wanting our driver to spread/dump the load in a place that our driver felt was unsafe – unsafe in the realm of possibly flipping our truck over, causing other damage to our truck/property/driver, or getting stuck up in a yard that was too soft We fully support our driver in their assessment of the on-site situation for deliveries.We agree that we owe Mr [redacted] $back (full ticket amount less the freight and fuel surcharge due to him not providing a safe place for our driver to spread/dump the load) on this transaction but he refuses to speak to us so we can credit his charge card We can do the refund by check (and mail it to him at the address listed on his complaint) but then he needs to not dispute the charge that was placed on the credit card on 4/05/2018.Look forward to hearing from you on this as to a resolution Let me know if you need anything else on this.Thanks, [redacted] ***Pounding Mill Quarry Corporation

This letter is in response to a complaint against the Baymont Inn & Suites by guest [redacted] ***: The situation with the guest occurred on Saturday, October 4, When the unsatisfactory bed condition was brought to our front desk associate’s attention, the associate immediately apologized and offered to change the sheets (and all additional bedding) OR offered the guest the option of moving to another room right then The guest declined both offers, and left the property The guest had been charged for the room on 10/4/14, upon check in Upon hearing about the incident days later, Monday, 10/6/14, the GM (myself) contacted the guest to hear about what occurred I did immediately apologize to the guest, and refunded the full amount for the room to the guest, and did say I have been in the business for many years and have never experienced anything like this, but that I would be investigating the problem The guest took my statement to mean I was challenging her truthfulness, which could not be further from the truth I simply was totally surprised, and immediately started looking into the situation Even though the guest has been refunded in full, she has indicated she would like to see the hotel purchase all new bedding, which we actually already have over the past year She also would like to see a “new staff overall” which reasonably cannot occur We are a rural hotel who prides ourselves on our “hometown hospitality” We strive to give every guest a good experience, and are presented awards frequently for our service, our cleanliness, and our adherence to standards We have won the “Best of Baymont” award for the years 2011, and 2013, and hope to be bestowed this award again for We apologize profusely for this incident Submitted by: [redacted] GM Baymont Inn & Suites Fox Ln Waterford, WI [redacted] [redacted]

I will see she gets a refund

Mr [redacted] did not follow hotel policy by cancelling his reservation within the alloted hr forgiveness timelineIt is hotel procedure to charge any guest who reserved a room and did not cancel or show up to charge the guest for the cost of the roomMr [redacted] states he cancelled, however cannot provide us with a cancellation number to move forward with any refund.regards,April S [redacted] General ManagerBaymont Inn & Suites

I have reviewed the (unreasonable) response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Pounding Mill Quarry's inadequate offer to resolve this complaint is unacceptableI will only accept a full refund of $ There was no written and/or verbal contract pursuant to the purchase and delivery of tons of gravel, nor was there any offer and/or acceptance of any so-called freight charge or fuel surchargeIt is percent the fault of the company/driver for not deliverling the gravel, not the purchasers faultTheir contracted driver simply refused to dump/deliver the gravel to where the purchaser/customer required it [redacted] ***/ [redacted] may find in my favor and issue me a % refund for the full amount of $ With this purchase, I did not authorize any freight or fuel surcharges to be processed on my [redacted] account/ [redacted] cardAny charges in reference to any freight and fuel surcharges would be fraudlent unauthorized charges put on my [redacted] cardThe original purchase price of $ was for gravel only--not for any bogus freight or fuel surchargesI am not responsible for paying bogus fees to Pounding Mill's sub-contracted truck driverAny fees due to the subcontractor (truck driver), is the sole responsibility of Pounding Mill Quarry CompanyIf Pounding Mill or [redacted] ***/ [redacted] does not issue me a full refund, then I will pursue this matter legally through the General District/Civil Court of Tazewell County in the Commonwealth of VirginiaThe only acceptable resolution to this complaint would be a full and complete refund of $ issued to me by Pounding Mill Quarry Regards, [redacted] [redacted]

Overcharged Solicited drugs by staff Disrespected by owner when complaining 12/8/17-12/10/Single bed roomRate including tax $I was charged $per nightDuring my stay a staff member called my room multiple times after 10pm and came and knocked on the door at AMHe says he was "just checking" on usMy guest refused to stay she was so scaredUpon leaving the same staff member stopped me and asked if I knew where he could purchase CocaineAfter trying to reach the office manager for a week I finally spoke with the ownerHe hung up on me, said he didn't have to listen to my concerns and hung up

The corporate office sent her a check

March 29, 2016TO Revdex.com:Per your request, I am faxing information about my Complaint against Baymont inn and Suites in Mechanicsburg PA(Someone just called and asked me to fax this- believe her name was Cindy.)My complaint number is # [redacted] .Thank y?u

Hotel Response: (Guest stayed)This was not made through [redacted] .com Reservation was made through Central Reservations and guest did stay Copy of bill.Lee LArea Manager

Baymont Inn, Muncie, Indiana near Ball State; Arrived 9/7/19
We were put in a room which had a strong cigarette odor despite requesting a non-smoking room. The bathroom sink & tub had open, dirty drains with no stoppers, and we feared for bugs crawling up & out into the room. When we were walking the hallway to check out, an employee came hurrying from the laundry room and ran over my wife. My wife LITERALLY flew through the air and slammed into the wall, then fell to the floor. Now, a couple days later, she is having a lot of back pain and a scraped elbow. As she was falling, she bumped into me first, and now I have large floater in my left eye that remains persistent. My sister & brother were on the trip with us and had to have their door lock & TV fixed. We appreciated the promptness & friendliness of the employees who took care of those issues. Dennis Perkins -- [email protected] 812-753-4116

It is our feeling that the Baymont Inn & Suites offers a very clean environment, one that we consistently win awards forWe value our guests in every way
I am sorry that the guest who entered the complaint is apparently not satisfied with our responseShe has received a full refund in a timely manner; the problem was fully discussed at a very recent housekeeping meeting, the linens are very new and the rooms are inspected on a daily basis; once by the housekeeper and once by the lead housekeeperWe have profusely apologized for the bedding issue with this guest

Revdex.com spoke with *** from the company and they spelled the consumer's name wrong in their system and they have refunded the consumer's card the full amount of $

Revdex.com:
At this time, I have not been contacted by Aerial Contracting, LLC regarding complaint ID As an update: we had another roofer look at the problem and he found that, instead of cementing the ridge tiles, Aerial Contracting caulked them and that the
ridge tiles are too heavy to be held in place by caulking only
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***i have not received a check

We reserved a cottage months ago and had to make travel changes We cancelled our reservation days before our arrival Yerkey's refuses to refund our $deposit Yerkey's states that you have up to days before arrival to cancel your reservations
My issue is that there is NO cancellation policy on Yerkey's web site There was No cancellation information sent in any of their emails Yerkey's never mailed or emailed a contract

Aug I had surgery on my left leg and my mother and I decided to stay at the Baymont Inn and Suites here in Jefferson city MOWe put a reservation in a month in advance to make sure we had the rooms prepared because it was the same week as the eclipse eventsI had a friend who sent me a gorgeous 'get well' flower arrangement to where I was recovering at to surprise me and to make me feel betterMy friend eventually texted me around 1pm and asked me if I got her flowersI was surprised that she did send them to me but no, I didn't have themi was worried that someone else got them or something happenedMy friend ended up tracking the flowers and the tracking confirmed it was in deed delivered to the hotel around 10amI promptly called the front desk and asked if I had a deliveryShe confirmed that I did have flowers and asked if I wanted to come and get them(Remember, I just had leg surgery and in a wheel chair.) I said no, (obviously she was not going to bring it to me.) So I asked if it was possible to have my dad or husband get them on the way up later on? I told her that it'd be a hour or so before someone can get themShe said yes and that was really it of the conversation.She never even offered to bring them to our roomI am aggravated and frustrated because I was NEVER notified that I had a deliveryNOTHING! If my friend didn't tell me that she sent me flowers I would of never got themPURE LAZINESS! POOR CUSTOMER SERVICEMy mother woke from her nap and went down to the lobby to get the flowersThe front desk lady was having a personal conversation with some guy and my mom decided to wait and go have a cigaretteShe came in when she was done and went back to the lobby to get the flowersThe lady did not say a word to my mom and gave her the vase and continued the conversation about smoking in a car with her male friendRude! so rude! After getting the flowers, I thanked my friend and told her what was going on and needless to say she was upset that they didn't do anything eitherShe went to the JC complaint page and wrote a post about iti believe it is still up, (but ill post the screenshots in the comments) My mother and I went to the post and told our side of the story and made several remarks that it was NOT the hotel itself, that normally they are amazing to usThat it was just this one ladyThere were many comments that were left on her post
So lets fast forward to the next dayMy mother went down stairs to the front desk and asked them to fix the room card since it didn't work anymoreShe said "one moment" and came back with the manager/ownerThe new manager had told my mom that they had seen the post and that we were not welcome there anymore and that we needed to find a new placeMy mother then proceeded to tell them that no, we already paid for the stay and that we will check out at noonThey wanted us gone right then but after telling them that I just had surgery and im recovering and I will need assistance from my husband or dadMy mom questioned the lady on why she never notified us and her response was, "im busy"My mothers response was, "and I wasn't?" The hotel manager told the front lady to be quiet several times because she would interrupt and say something snottyMy mom must of raised her voice a little while talking to the manager bc she was frustrated and the front desk lady shouted "dont even raise your voice at me!" My mom was taken back a little and then directed back at her and said "what are you going to do? its not my job we are talking about here." She pointed out to the manager, this is the behavior that we deal with every time we are hereSnotty and rudeThe manager then began saying that this lady has not had any problems beforeWRONGthe last manager - Jeff, took care of us because we had problems with her and her "customer care" beforeIn fact, we refused to deal with her, and Jeff took care of us himselfI proceeded to call corporate office to file a complaintA case had been opened and the corp office called the manager and made sure we were able to stay til checkoutSome time went by and my mom had to take some bag to the car and talked to the owners/managers wifeand asked if they had seen and read the postShe said there were a lot of comments and that they would not talk about it anymore with usMy mom then packed the car and left(She traveled awhile to get here and take care of me.)
So my dad and I were gathering my stuff and heading outThe workers stopped the elevator on the first floor to do something with mattress'My dad had to walk down there to ask if we can use the elevator to get the cart full of bags downtimesThey kept locking the elevator to where no one could get down until we had to ask for the last time to unlock the elevator and to let us goWe finally left the Baymont and well now we know we will never be back thereWe paid so much money at the hotel over the last three yearsChristmas parties, baby showers, family get together and every time I have a medical appointment or procedure donewe stay a couple of nights each timeI paid for one night and my husband paid for the next nightwe asked several times if we could use a different debit card and they reassured us we couldToday I looked at my bank account and seen that they failed to correctly charge my husbands debit card, and charged mine twice
Since the "new management" had taken over, im sure that hotel will be ran down in no timeIts saddening to see the old staff and management goneThis was my favorite placewe stayed there so often, it was like extended family there
another thing I must noteThe Baymont hotel is not really handicap accessiblethe only ramp available is the front little rampbut the first floor has stairs and the exits are horrible for wheelchairs to get throughSince I cannot use the first floor because of the stairs, I have to be put on the higher floorsi would hate to see what id be able to do if a fire broke outThere is no way I can even open the door and get though if someone wasn't there to help and hold the doorWe really just dealt with that inconvenience bc we really enjoyed the hotel until this new management

class="a3s">
Dear Contact,
Thank you for contacting Baymont Inn & Suites Customer Care regarding *** ***’s concerns.
We have been advised by the property that they did speak with Mr*** and advised they were not charged for the room.
Thank you
*** ***
Customer Care Specialist
Wyndham Hotel Group
8th Ave NE
Aberdeen, SD
###-###-####
***

Initial Business Response /* (1000, 5, 2015/05/22) */
The hotel was sold to the new owners in November 2014, with the change of ownership and management there is no record to be found of the gift certificates that were given out to previous guests and whether they were redeemed or notI have also
checked the guest previous reservation for August and there is not note on her reservation to indicate that she experienced any problems during her stay and a gift certificate was issued for herWe are willing to offer her a special price for her next stay to accommodate the guest request
Initial Consumer Rebuttal /* (2000, 7, 2015/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was still in possession of the certificate so in all likeliness I had not previously redeemed itAs I didn't know that the hotel was sold, I probably was not trying to pull a fast one and get something I wasn't entitled toEven if you had no intention of honouring it (whether it was on my reservation or not, and I was in possession of the card) the way it was handled by the new owners and staff was not acceptableHad you talked to me, instead of making me call times and finally getting the clerk to tell me you wouldn't honour it, I may have understood better than I am understanding now***

Check fields!

Write a review of Baymont Inn & Suites

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Baymont Inn & Suites Rating

Overall satisfaction rating

Description: Motels

Address: 2104 Washington St, Pella, Iowa, United States, 50219-7880

Phone:

Show more...

Web:

This website was reported to be associated with Baymont Inn & Suites.



Add contact information for Baymont Inn & Suites

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated