Baymont Inn & Suites

Overcharged
Solicited drugs by staff
Disrespected by owner when complaining
12/8/17-12/10/Single bed roomRate including tax $I was charged $per nightDuring my stay a staff member called my room multiple times after 10pm and came and knocked on the door at AMHe says he was "just checking" on usMy guest refused to stay she was so scaredUpon leaving the same staff member stopped me and asked if I knew where he could purchase CocaineAfter trying to reach the office manager for a week I finally spoke with the ownerHe hung up on me, said he didn't have to listen to my concerns and hung up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10165703, and find that this resolution is satisfactory to me
Regards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I have reviewed the response from the Baymont hotel and do not accept their response. First of all the manager at the hotel claimed that I had told her to order all new bedding for the entire hotel. This is false. I understand that action would be costly and unlikely. I don't understand why she would say I said such a thing. I did however inquire that she should check every room to be sure all sheets were clean. I figured in the morning when housekeeping checks the rooms they could quickly inspect every room to check the bedding to be sure everything was correctly cleaned and washed. Better not to assume that it was just one mistake before another poor guest such as my boyfriend and I endures the same incident! Second, the manager stated that I had told her to replace all current staff with all NEW staff. This is also false. In fact, it's Ludacris. I have worked in customer service my entire life whether it was my job or volunteering, so I understand how unlikely and inappropriate this action would be. Besides, majority of the staff had nothing to do with my situation, so to insinuate a tall order such as all new staff is something I would never ask. Even if I did make a statement such as that, I would more than likely suggest to replace the two housekeepers that cleaned my room for clearly not doing their job correctly! But again, I said no such thing nor am I even suggesting it nowI did however ask the manager if any action was going to take place such as discipline towards the two housekeepers, or retraining on cleanliness (how to clean their hotel rooms) and such. The only thing the manager said to me was "Well I had spoken with one of the housekeepers, I have not yet spoken to the other, and I just have a hard time believing this happened..." She then proceeded to tell me her trust in her employees and how this kind of situation has never happened in her entire profession. That was when I asked if she thought I was lying and she told me to look at this situation in her point of view. So yes, I did and still do assume she was calling me a liar. Any other person would reply with no I don't think you're lying. All she said to me was "you were the customer so you are always right." In other words, I don't believe you. So I just have one thing to say to that, put yourself in MY shoes. All in all, I am displeased with the Baymont Inn and Suites response and quite frank even more upset! All I wanted was to enjoy my close friends wedding and get a good nights rest with no worries. Instead for the last (almost) month it has been constant back and forth phone calls, emails, rudeness, accusations, dealing with the cooperate office rejecting all of my phone calls and emails, and now further accusations and lying along with more emails! Its like a never-ending nightmare! Clearly this hotel thinks their end of this situations is justified and over with and I feel that they are treating my situation as an overreaction. This hotel clearly doesn't care about my future business, which is a shame
Regards,
*** ***

This guest booked rooms for someone elseAt the time of check in a credit card wasobtained from the person checking inFor some reason the wrong card was charged forboth roomsThis guest called us on Monday to inform us her card was chargedWhen Icame back to work on Tuesday I looked into this
issue and asked a staff member toswitch the payment to the correct cardWhen I got back Wednesday morning the issuehad not been fixed and I credited her card then asked my desk manager to call the guestand let her know what happened and apologize to the guestBetween Monday andWednesday several staff members received phone calls from this guest that were verballyabusiveI called the guest on Wednesday and offered anything we could do to help fixthe situationI then offered to send the receipts to the guest showing the refund and wastold not to worry about it because she would call back if she needed themDuring thiscall I asked the guest to not talk to my staff about this issue and contact me directlyI hadto work an overnight shift on Friday and found out that she had called and was rude to 3other staff members in the last dayShe then called in and I talked to her in length ( 45minuets) about her issue and emailed over the folios for her to see we had issued thecredit on Wednesday and again offered anything we can do to help the guestAfter thispoint we emailed each other several times (I have copies of all the email correspondence)during which she informed me that she had got her money back and that she had a lawyerinvolvedI then told her if she needed any other information the lawyer could subpoenathe hotel

This guest booked 2 rooms for someone else. At the time of check in a credit card wasobtained from the person checking in. For some reason the wrong card was charged forboth rooms. This guest called us on Monday to inform us her card was charged. When Icame back to work on Tuesday I looked into this...

issue and asked a staff member toswitch the payment to the correct card. When I got back Wednesday morning the issuehad not been fixed and I credited her card then asked my desk manager to call the guestand let her know what happened and apologize to the guest. Between Monday andWednesday several staff members received phone calls from this guest that were verballyabusive. I called the guest on Wednesday and offered anything we could do to help fixthe situation. I then offered to send the receipts to the guest showing the refund and wastold not to worry about it because she would call back if she needed them. During thiscall I asked the guest to not talk to my staff about this issue and contact me directly. I hadto work an overnight shift on Friday and found out that she had called and was rude to 3other staff members in the last day. She then called in and I talked to her in length ( 45minuets) about her issue and emailed over the 2 folios for her to see we had issued thecredit on Wednesday and again offered anything we can do to help the guest. After thispoint we emailed each other several times (I have copies of all the email correspondence)during which she informed me that she had got her money back and that she had a lawyerinvolved. I then told her if she needed any other information the lawyer could subpoenathe hotel.

I have reviewed the (unreasonable) response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Pounding Mill Quarry's inadequate offer to resolve this complaint is unacceptable. I will only accept a full refund of $ 507.02. There was no written and/or verbal contract pursuant to the purchase and delivery of 24 tons of gravel, nor was there any offer and/or acceptance of any so-called freight charge or fuel surcharge. It is 100 percent the fault of the company/driver for not deliverling the gravel, not the purchasers fault. Their contracted driver simply refused to dump/deliver the gravel to where the purchaser/customer required it. [redacted] may find in my favor and issue me a 100 % refund for the full amount of $ 507.02. With this purchase, I did not authorize any freight or fuel surcharges to be processed on my [redacted] account/[redacted] card. Any charges in reference to any freight and fuel surcharges would be fraudlent unauthorized charges put on my [redacted] card. The original purchase price of $ 507.02 was for gravel only--not for any bogus freight or fuel surcharges. I am not responsible for paying bogus fees to Pounding Mill's sub-contracted truck driver. Any fees due to the subcontractor (truck driver), is the sole responsibility of Pounding Mill Quarry Company. If Pounding Mill or [redacted] does not issue me a full refund, then I will pursue this matter legally through the General District/Civil Court of Tazewell County in the Commonwealth of Virginia. The only acceptable resolution to this complaint would be a full and complete refund of $ 507.02 issued to me by Pounding Mill Quarry.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am...

not satisfied with the outcome because they responded that I would get a refund and I still have not heard a word from them! Please re-open this and contact them regarding this. My correct address is [redacted]. I think it is 2226 on the complaint and that is wrong.Hoping to get this resolved asap!Sharie
Regards,
[redacted]

The corporate office sent her a check.

I will see she gets a refund.

Good evening,I am [redacted], the General Manager at Baymont Inn St Robert. I apologize as this is the first I have heard of the complaint. I have reversed the amount that was charged at the hotel and spoke with [redacted] as well. They are refunding the full amount that you paid as...

well.Apologies to you and your daughters.[redacted]

From: [redacted]Date: Sat, Jul 11, 2015 at 4:00 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "[redacted]Please close my complaint; the matter has been resolved.

This letter is in response to a complaint against the
Baymont Inn & Suites by guest [redacted]:
The situation with the guest occurred on Saturday,
October 4, 2014.  When the unsatisfactory
bed condition was brought to our front...

desk associate’s attention, the
associate immediately apologized and offered to change the sheets (and all
additional bedding) OR offered the guest the option of moving to another room
right then.
The guest declined both offers, and left the
property.  The guest had been charged for
the room on 10/4/14,
upon check in.
Upon hearing about the incident 2 days later, Monday, 10/6/14, the GM (myself)
contacted the guest to hear about what occurred.  I did immediately apologize to the guest, and
refunded the full amount for the room to the guest, and did say I have been in
the business for many years and have never experienced anything like this, but
that I would be investigating the problem. 
The guest took my statement to mean I was challenging her truthfulness,
which could not be further from the truth. 
I simply was totally surprised, and immediately started looking into the
situation.    
Even though the guest has been refunded in full, she has indicated
she would like to see the hotel purchase all new bedding, which we actually
already have over the past year.  She
also would like to see a “new staff overall” which reasonably cannot occur.
We are a rural hotel who prides ourselves on our
“hometown hospitality”.  We strive to
give every guest a good experience, and are presented awards frequently for our
service, our cleanliness, and our adherence to standards.  We have won the “Best of Baymont” award for
the years 2011, 2012 and 2013, and hope to be bestowed this award again for
2014.
We apologize profusely for this incident.
Submitted by:  [redacted]GM
                         
Baymont Inn & Suites
                          750 Fox Ln
                         
Waterford, WI  53185
                          [redacted]
                          [redacted]

Revdex.com Case #: [redacted] Hotel Site #: [redacted] Customer Care Case #: [redacted]   Dear Contact:   Thank you for notifying our office of the concern filed by Nikita Yarwood at the Baymont Inn & Suites property in Savannah, GA.   Our brands are committed to assuring that all of...

its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding HIS/HER concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused.   If your offices require more information on this matter, please contact me directly at [email protected].

March 29, 2016TO Revdex.com:Per your request, I am faxing information about my Complaint against Baymont inn and Suites in Mechanicsburg PA. (Someone just called and asked me to fax this- believe her name was Cindy.)My complaint number is #[redacted].Thank y?u.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no rea7son is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: this didn't give me no closure basley she passing me to the management of the company which not taking care of this matter
Regards,
[redacted]

This issue has been resolved.  The consumer was refunded $50.00 and is satisfied.  We have this in writing.

Mr [redacted] did not follow hotel policy by cancelling his reservation within the alloted 24 hr forgiveness timeline. It is hotel procedure to charge any guest who reserved a room and did not cancel or show up to charge the guest for the cost of the room. Mr [redacted] states he cancelled, however cannot...

provide us with a cancellation number to move forward with any refund.regards,April S[redacted]General ManagerBaymont Inn & Suites

Hotel Response: (Guest stayed)This was not made through [redacted].com.  Reservation was made through Central Reservations and guest did stay.  Copy of bill.Lee L. Area Manager

------ Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Apr 6, 2016 at 9:06 AMSubject: Fwd: #[redacted]To: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: Baymont Inn & Suites Mechanicsburg <[redacted]@areyamanagement.com>Date: Wed, Apr 6, 2016 at 8:54 AMSubject: #[redacted]To: "[email protected]" <[email protected]>Baymont Inn & Suites will take no further actions  regarding this claim. The guest was not charged.Thank you,Melissa S[redacted]GM Baymont Inn & Suites350 Bent Creek Blvd.Mechanicsburg, PA 17050###-###-####F ###-###-####[redacted]@areyamanagement.com

Review: My wife and I stayed three nights at the Onalaska Baymont Inn and encountered numerous problems. Poor service. Malfunctioning A/C. Toilet overflowed. Towels and handcloths were not delivered. Ice machine did not work. Clerk was often not behind desk to help. Hole in bathroom wall. Cracked bathroom door. People in next room knocked on our walls at night. Breakfast was awful.Desired Settlement: We want our money refunded in total.

Consumer

Response:

From: [redacted]Date: Sat, Jul 11, 2015 at 4:00 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "[redacted]Please close my complaint; the matter has been resolved.