Bay Property Management Group Washington

In the past 3 years I have searched for a good property manager company to manage my property in Annapolis, MD. Unfortunately, this has been extremely difficult until fall of 2019 when I turned over my keys to Bay Property Management Group. Since turning over the property they have managed city inspections, a lease break with the existing tenant and signed a new lease with a tenant in 20 days.
Chris S and Abigail S have been Property Manager and Leasing Agent respectively. Much to my surprise, there has been very little I have had to do and communication is better than all other management groups I have worked with in this area. I truly appreciate professionalism of which Bay Property Management Group has conducted themselves and the operational efficiency they have shown in the time I have worked with them.

Wonderful team to work managing your home and finding qualified renters. I worked with Jeannie and Michael to get my home leased. Excellent communication throughout the process. My property mamager James is doing a wonderful job keeping me updated and I get involved only as much as I want to. Highly recommend their services!

Great company to work with as a new Landlord that is looking to make income from a rental property without the headache and hassle of marketing and managing.

Great customer service, excellent communication. I had the bad luck of getting a Tenant that broke their lease 2 months after moving in. This definitely concerned me because of the potential financial strain. Instead of having a moment for panic to start, the Property Manager and Leasing Agent did what they promise to do. Get my home ready for a new Tenant and find someone quickly! I want to say thank you to Chris S. and the Agent Rachel for working together get me a new Tenant. I know from trying to rent the home on my own that balancing mortgages is tough -that is why I choose them. I am glad that I did!

It's been a stress free working relationship with BMG since 2018. So much so that I recently decided to have them manage another property for me. Every concern or issue has been resolved almost promptly and in a professional manner.

I have been using bay management to manage my property for the past 3 years. I have had two tenants so far. Bay management found me two great tenants so far with rent payment paid on time and goes right into my bank account for me. Bay Management also handles the maintenance on my property the pricing is excellent and maintenance man Denny is always so great with communication and any questions I have. Thank you bay management !

This company has low standards and no integrity. They have little respect for tenants, take shortcuts for maintenance, and will try to make you pay for damages that aren't your fault. We immediately noticed issues in the home once we moved in. Discoloration of paint throughout, several doors didn't fit into place or close, severely stained toilet resulting from a crack on the outside of the toilet, and water damage in the bathroom flooring. I had to replace toilet seats due to staining from feces and urine. The linen closet reeked of cat urine. Moving forward, it was only a month when the first leak happened in the master bath. A couple months later, there was a larger leak in the other full bathroom that managed to escape from the shower, behind the wall and put a hole through the living room ceiling. A few months later, there was fungus growing from underneath the flooring where the inital water damage was that we noted in our move-in checklist. It took a couple weeks for them to send someone out to deal with the fungus, which eventually resulted in them replacing the bathroom floor. They didn't come out UNTIL we hired a Certified Mold Inspector out of our packet and sent the results to the Property Manager. The Mold Inspector also found a leak in the basement near a valve that resulted in black mold within the insulation. He tested the air quality which verified there were two additional types of toxic mold in the air at high quantities. They refused to do anything about the air quality throughout the home. The Property Manager told us that we would be financially responsible for the cost. When the contractor came to "fix" the mold issue, him and I located a full grown snake within the insulation in the basement. That same day, we found piles of mouse poop under the kitchen cabinet flooring. Days go by without hearing anything from BMG, so we reached out again via email to explain we weren't comfortable with our new findings. The Property Manager informed us that it's our responsibility to pay for any rodent extermination regardless of the cause. The maintenance guy found holes behind the oven and fridge, which resulted from a lack of baseboard/flooring and an old, pushed out of place water line box. Shortly after, rain water started entering the home in the basement due to a several foot long crack in the foundation that was HIDING behind the insulation. The water completely tore the insulation off the wall. Last but not least, a gas leak, caused from an old gas regulator. A county health inspector got involved because the property manager/owner initally refused to fix some of these damages/code violations. With so many issues with the property, we had to miss and leave work on multiple occasions. They refused to negotiate the lease under any circumstance, disregarded our move-in checklist, and are attempting to hold the security deposit for plumbing issues and pre-existing water damage. You may be lucky if you end up in a property that was well taken care of, but don't end up on the bad side of their business. I will also note that this same Property Manager reported my family to my husband's job claiming we have been failing to pay rent on the property (which is a lie). They also have one of the neighbors spying on us and taking pictures of every maintenance visit. They are extremely unprofessional, have bad attitudes, and take weeks to respond. There are several parties involved in this conflict that could have been avoided in the first place if this company had standards. They should all be ashamed of themselves. Do NOT trust this company.

Once again Bay Management Group has lied to us (the property owners). They constantly lied about about scheduling normal services between tenants which left my house in an unlivable state for MONTHS. We caught the leasing agent in lies to our own expense. After finally talking to the manager about how much we've been screwed by their negligence, we were promised to have our hotel fee covered HOWEVER, they never actually mailed the check after a month of waiting. Another lie which costs us. It really feels like this company wants nothing more than to steal as much as they can from property owners and tenants alike with shady business practices. I would highly discourage anyone from trusting anything these people say, especially if you're in the military. Since I had to PCS away, I was unable to check all the shady stuff they pulled over on us and felt preyed on by scammers.

I rented from them before I moved out of state and they are an awesome company. Denny the maintenance man is a great guy he's very polite, professional & he knows what he's doing. I would highly recommend!

Outstanding company! I have had nothing but a great experience working with them. Their maintenance man, Denny went above and beyond for me. Highly recommend!

Great!! property management company. Awesome maintenance personnel very professional. Denny was the guy who came to our apartment. Very professional polite and well mannered. Did an excellent job in a speedy manner.

On 7/31/2019, I sent a 30 days' notice to the company to terminate the property management agreement with them.
The termination should be effective on 8/30/2019.

I received a statement on 10/16/2019 which showed they have charged me the management fee for 09/2019.

I sent them two emails on 10/17 and 10/22 to dispute this payment and requested a refund since management agreement terminated before 09/2019, but I got no responses.

Completely incompetent property managers. Doesn't do anything on time costing me, the property owner, thousands. They don't check on the properties to ensure renters aren't breaking the lease. They ignore our calls and emails for weeks. They forgot to put our house on the market when a tennant moved out costing us $4,000+. They lied to us about who we could and couldn't rent to citing fair housing laws that were wrong leading to a tenant being evicted and causing up to $10,000 worth of damage that comes out of my pocket. The leasing manager has to be messing with us on purpose with how bad he is. We've been waiting months for them to repair damages we have to pay for because they didn't do proper inspections on time. Because their leasing managers are taking so long to do everything, it's forcing us to lose almost $2,000 while we sit in a hotel because our property is uninhabitable. Not only has BMG screwed us over so much, but all this negligence gets forced on the tenants to suffer through which makes them want to move out. Because BMG takes the first months rent for every new tenant, it's in their interest to screw over your tenants and keep renting the house to new people because it takes the rent from the owner and gives it to BMG.
They've been scamming us and taking advantage of the fact that the military had me serving an overseas assignment. This company wanted to charge me $2,200 to paint a bedroom (you read that right). Their ridiculous fees means we had to find our own contractors for every single thing meaning we had to do all the hard work for them. Not only did they charge absurd amounts, but they have no idea what they're doing. We had to pay them $250 to inspect our appliances and they found the dishwasher was broke. Now that we paid for a new dishwasher and installation, it turns out the old one was just dirty and didn't need to be replaced. They've basically stole money from us for three years while I was helpless overseas. I could go on and on about the other ways they've lied and cheated us (not reporting vandalism, not mainting lawns like they're supposed to, etc.).
If you want to throw away money and do all the work yourself, then use BMG. If not, then please learn from our mistake and save yourself thousands by choosing a different company.

Three years ago I entered into a contract with Mr. Nick S of Bay Management Group to rent out my townhouse (***, Crofton, MD), my second home. Mr. S assured that the tenant they found was fully vetted (e.g. passed credit checks, passed reference checks with previous landlords, etc.). In April 2019 I advised Bay Management Group, Mr. Christopher S specifically, that I would NOT be renewing the lease as I was going to sell the townhouse. The lease expired July 27, the tenant left on or about the 9th of August and paid no rent since June. I've done a search on the Maryland Judicial Case Search website which revealed that prior to renting my townhouse the tenant lost her home to foreclosure - this is PUBLIC knowledge; how did she pass Bay Managements credit check? What 'previous landlords' did they check? Aside from Bay Management's poor management style the 'cleaning team' they hired they did the absolute bare minimum. I found a piece of bread under the refrigerator, black scuff marks on the refrigerator, the fire place hearth made of black slate was wiped with a dirty rag; none of the windows were clean and there was trash left there by the tenant (a child's school project from the looks of it). My townhouse was not returned to me in the condition it was in when Bay Management assumed management. I also had a conversation with Christopher S and he acknowledged that the shower head was broken, based on the 'move out pictures' they sent me, and that he'd get it replaced. He did not. I am requesting a refund of the $250 cleaning fee I was charged and $25 for the shower head I had to replace. This company if completely money oriented and provides subpar customer service. I contacted Nick S of Bay Management Group in hopes of resolving this, unfortunately he ignored my request. I am attaching photos of some of the issues I saw. I should note that no one else but my husband and I had been in my townhouse prior to the pictures being taken.

Such an incredible staff over at Bay Management Group of Laurel. Their team is always quick to respond to my questions, they pay me my rent money really fast, and I know they are taking good care of my tenant. I can't thank them enough for all that they do to help me free up my time while taking care of my investment property.

I have a property managed by Bay Management. I received an "invoice" of turnover maintenance from them without details. I found there are some suspicious charges in the "invoice", because I happened to inspect the property several times during the turnover and took some pictures. I requested the details of the "invoice" including pictures several times to the property manager Josh Meyers and the president Nick Stone, but they simply ignored my request.

The suspicious charges are:
1. Suspicious total work hours. I was charged total 40 hours without start time or end time. But there are only two full days for their tech Tim to do the work prior to the tenant's move-in date.
2. Suspicious total charge $3200 is provided directly rather than as a summation of charges for work items. Josh made the "invoice" based on an estimate list with total $3260. However, there are 21 work items in estimate list while there are only 12 work items in the "invoice". They still want to charge $3200.
3. Unauthorized work items. For example, touch up sills upstairs and bed 1 door, adjusted shower head in bath 1/2, reinstall tub drain in bath 1. I provided a repair list but it doesn't include those work items.
4. No pictures on the work. Prior to the turnover maintenance, I requested the pictures of the work. However, I don't have any pictures but an "invoice" with total charge and total hours.
5. Possible cheating due to no pictures. I had an external tech repair the leaking garbage disposal and replace the cabinet floor with mold about one week after the tenant's move-in date. I was shocked the property manager Josh had been negligent in this serious damage during turnover maintenance although it was shown in the move out inspection. The pictures taken by the external tech show no fire extinguisher installed under the sink which is charged in the "invoice".

I rented this place from BMG back in March 2nd of 2019. During move-in inspection there were about 20 issues, including the Screen for deck door, which was completely torn on the bottom and Sophia C (rent agent) told me that it was missed during the repairs before renting and promised me that it would be fixed before I move in.
Some of the issues been fixed within a month, some of them I fixed myself. BMG technician Tim, during maintenance visit completely removed the screen from the deck door and let me know that he will look for solution. So that happened back in the beginning of April and up to now (end of August) no one came to fix it.
3 companies were sent for estimate and then no actions whatsoever.
I placed a few maintenance requests, called and texted to BMG Rental manager Allie A at no avail or response. At some point she said that if I need it, I need to fix it myself.
On top of it, I start having problems with AC since beginning of June (6/11/19 and then 7/23/19 and 7/29/19) and placed a few requests to fix it. One company came to check it and said that AC is old and loosing capacity. Technician said that he added some freon for temp fix and will place an order to replace the AC unit. Then nothing happened.
After another maintenance request, another company showed up, called Smith company and without checking AC unit, they start blaming *** Rewards thermostat and said it should be checked.
I checked for 3 times remotely with *** Electric company and they said that thermostat is working fine.
Finally, 2 weeks ago, on 8/14/19, during a bad heat weather AC completely stop working.
Allie A kept refusing send anyone to check AC for a week, blaming *** Rewards thermostat. I have her text messages and voicemails.
I had to call and place an emergency request with Stacy. She was helpful and sent another company who found that AC coil part was iced up due to low refrigerant and AC stopped cooling and must be completely replaced. Finally, AC was fixed after 2 weeks of hell heat. This company also fixed the air filter holder that cost correct sized air filters keep falling inside the unit.
During the AC problem, I could not open deck door for airflow due to missing screen and even opening for a few minutes I got mosquitoes into my house. I could not sleep for 2 weeks in heat temperature and mosquitos’ bites.
Another problem that I discovered after I moved in - it was a black mold in the basement that appeared after 3 months since I moved in. Rental agreement requested to keep dehumidifier in basement always on. When I asked rent agent Sophia if there are any problems with mold in this house, she said 'no, everything is good'. BMG and owner did not disclose to me that house had mold. The technician who came to fix issue, said that the mold is old and was painted over. He said that in order to remove mold, owner or BMG were supposed to clean it up and use dry lock paint to prevent re-appearance of the mold. The dehumidifier was constantly on, which tells me that mold was persistent and grew over paint again. I also noticing black spots in toilet bowls and tanks after cleaning within a week. It is a sign of black mold issues in the house. BMG technician Tim is very nice but cannot help unless management approval.
I have all supported e-mails, texts and voicemails to prove this case.

I contacted realtor Tiffany in regards to a property listing via phone. Tiffany replied via text and to complete the application online. Once I applied she requested additional documents which I sent to her immediately. The application stated the applicants salary must be 3x the rent to qualify. My income along with additional income surpassed the required income. I provided a recent credit report along with my application and was told that I needed a co-signer because my credit score was low. I inquired about the required credit score and was told it was lower than my score that was provided. I then asked if my credit score is greater than what they require and my income is greater than what they require why are they requiring a co-signer who makes 6x the rent and 700 credit score. Tiffany has failed to respond to my text or calls regarding my application status or fee considering they are choosing not to rent to me for unknown reasons. I feel she was highly unprofessional and represented the company extremely poor. I would never recommend this company because they are simply stealing money for application fee's then denying approval based on personal reasons that are not explained to the applicant.

I wanted to share my experience with Nick Stone. He was very good to work with. I used his services for 2 years and he would pick up the phone or call me right back. Being new to a property management company, he took the time to sit with me and review the Property Management Agreement. This helped to alleviate confusion over the two years. I would use Nick's services again. (I am not using them now since I am selling my property.)

Bay Management Group charged me for unauthorized services and maliciously violated our principal/agent relationship exposing me to a tenant lawsuit, in which I had to return the entire security deposit because of their mishandling of documentation.