Bay Property Management Group Washington Reviews (%countItem)
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Bay Property Management Group Washington Rating
Description: Bay Property Management Group Washington, D.C. is a full-service property management company, handling residential and multi family properties throughout Washington, D.C. and surrounding areas. From property maintenance to leasing, management and financial reports, we take a proactive approach to client services. Additionally, our property management company in Washington, D.C. is on call 24 hours a day, 7 days a week.
Address: 604 U St NW, Washington, District of Columbia, United States, 20001-3591
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Working with this company was a nightmare and stressful. They rented my unit never collecting the security deposit per our contract. I was not notified that it wasn’t paid by my assigned property manager who didn’t return my calls. They transposed borrowers prorated rent for October as half of the security deposit until I realized it was her actual rent I was missing from October. Tenant was constantly late every month from the beginning of moving in. They still never obtained the security deposit they never attempted to evict her for breach of lease even though I asked several times. The maintenance issues took for ever to complete as my third assigned property manager never made sure fixtures were done even though she sent me emails to say it was done and told me it was completed. So I ended up being reported to the county by the tenant and lost revenue because the judge sided with tenant. Supposedly BMG didn’t have knowledge of the court dates but knew she filed a tenant escrow case. In the end my property was damaged by the tenant I had no security deposit to recoup. To try to make up for their mistake they offered to fix the above normal were and tear which was a piss poor job as the maintenance guy painted over electric sockets and left paint on my wood floors. I had materials that was ruined like tiles from the paint job. They still continuously charged their monthly fee and all turnover charges as if nothing that transpired over the year from hell had anything to do with them. I would not recommend them to anyone.
BMG was non-responsive to both the tenant and myself. In addition, they took money from my rent that they had no right to including the following: They charged a Non-refundable $500 pet fee and months of late fees to the tenant. The tenant did not pay these fees, but BMG took these fees out of my rent for themselves. They listed the $500 pet fee as being paid on the 1099 income statement. If so, they took the money from the tenant and myself. Also, BMG charged me monthly mgt. fees per our agreement $995, but what is Leasing costs for $1596? BMG also took money from me for maintenance fees that were not approve, such as charging me $216 to fix an $89 garbage disposal that the tenant broke. They said they reimbursed me in August, but they took it out of my rent to pay me???? Also, what is $506 in general maintenance? The tenant took down and threw out the smoke detectors. Due to a number of issues, I wanted to use this a final straw to evict. Instead, BMG replace them and took $290 out of my rent and did not even charge the tenant. They also used Click notices to advise the tenant of breach of contract for not paying pet fee and late charges, even though they took the money out of my rent portion. The charge was $50 and BMG charged me twice for only one notice. They also took over $300 out of my Oct. rent and would not tell me why. When I threatened to go to the Revdex.com, if they would not let me talk to their accountant, they terminated our agreement. Per the president of Laurel, the President of Corporate did not want me talking to his accountant and did not care about my issues. I was fortunate to hire a great Property Management Team (***) starting November 1st. However, BMG took the rent from the tenant versus forwarding it to ***. They also deducted a service fee the month of November even though we no longer had an agreement as well another late fee for non-payment of the dog fee ($171
This message is in response to complaint #***. *** is the first client I have ever terminated. She refused to allow us to perform basic maintenance to the property due to the issues she had with the tenants house keeping habits. *** constantly threatened myself and my employee, Leeann P, with lawsuits and negative reviews online because of the tenant we placed. The tenant we placed had a 700+ credit score, made $100,000.00+ per year and had no criminal background. On paper our tenant looked great but unfortunately she was disruptive to the neighborhood and allowed her children (both under the age of 18) to cause damage to the property. *** took this out on my company in the form of threatening emails and voicemails. We were non responsive to her calls for the most part because I wanted to keep everything an email form for when she sued us which she promised to do often. *** did not understand our accounting system which also caused several issues. She wanted us to apply different rules to her account which unfortunately we could not accommodate. I spoke with *** on several occasions about the accounting ledgers and laid out the charges as clearly as I could. She would not listen to my reasoning because I was not able to change my system to fit her needs. *** had a maintenance limit of $500.00 (see attached agreement) which means that my company was authorized to make repairs under that amount. After she complained about the cost of the garbage disposal which she was charged for on 5/22/2018, we refunded her that same amount on 8/29/2019 (see attached ledger). The "leasing fee" of $1596.00 is a fee that is clearly outlined in the attached agreement. We kept 80% of the first month's rent for finding a qualified tenant. This is also reflected on ***'s owner statement (see attached owners statement). The tenant removed the smoke detectors after she called the fire department to complain that they were beeping and not up to code. We charged *** $290.00 to install new 10-year, sealed, lithium powered smoke detectors on each floor and in each bedroom so that we were up to code in PG County. *** was very upset that I wouldn't charge the tenants for the cost of the smoke detectors and repeatedly harassed me about being issued a refund. The $500.00 pet deposit was charged to the tenants who never paid it. The tenants had an $888.12 balance when we turned the property over to ***'s new management company. That balance should have transferred to the new management company and should be deducted from the security deposit (also transferred to the new management company) once the tenants vacate. I explained to *** that we are a 3rd party management company who manages the property on her behalf. Any expenses my company incurs would be deducted from the owners account, EVEN IF IT IS A CHARGE THE TENANT IS RESPONSIBLE FOR. The account would be refunded once the tenant pays the debt or upon move out when we process the security deposit. These expenses include unpaid water bills, unpaid maintenance charges that were identified to be "tenant negligence" and all court/legal fees.
This is a follow up response to complaint #***.
I have attached both the tenant ledger and the owners statement which shows every debit/credit from the time I started managing the property. I tried multiple time to explain to this owner the way that our accounting process worked and she wouldn't accept my response. When a charge is placed on the tenants ledger (maintenance fees for negligence, pet deposit, late fees, filing fees, etc.), some of the charges will show up as a debit from the owners account, if BMG Laurel incurred any costs. For example, there is a $20.00 and a $30.00 charge on the tenants ledger from 10/12/2018 for "Tenant - Filing/Delinq./Warrant pymts - October Failure to Pay Rent". This is an expense that BMG Laurel incurred so we billed the owner until a $50.00 fee on 10/24/2018 for "Owner - Filing Fee Expense - October Failure to Pay Rent Filing Fee". We are a middle man and incur expenses on the owners behalf. The owner is responsible for all of the charges until the tenant reimburses us. Once the tenant reimburses us, the owner receives the payment.
We will not be refunding the $290.00 charge for "General Maintenance - Installed smoke detectors" because the local fire chief told us they needed to be updated. Regardless of who took them down, they were outdated and needed to be changed. They were not the newly required 10-year sealed lithium powered smoke detectors that are required.
We will not be refunding the $133.50 charge for November 2018 management fees. The contract end date was 11/8/2019 and the tenant paid rent to my company, which we processed. We managed the property in November and are entitled to our management fee. We do not prorate management fees. We will also not be refunding the 5% late fee of $37.90 for November 2018. The tenant was charged the late fee so we pulled it from the owners funds that were in her account. The contract that this owner signed states that BMG Laurel receives all 5% late fees (i attached the property management agreement to my first response. Please let me know if you need it again).
We billed the owner $215.98 on 05/22/2018 for "General Maintenance - Remove metal pieces from garbage disposal, reset disposal and replace broken toilet handle. We refunded the owner $215.98 on 8/29/2018 which is when the tenant paid that bill. This was listed as a "tenant negligence charge" since we found that the tenant clogged the disposal by putting something metal down there. This owner did not understand our accounting system. We completed a job for the owner and billed the tenant. The tenant refused to pay so it came out of the owners account to satisfy the bill for the repair that we did to her property. Once the tenant paid the bill, the owner was reimbursed.
We charged the tenant a $500.00 Non-Refundable pet fee when we found a pet at the property. We did this at the owners request. The tenant refused to pay this fee so it will sit on the ledger until the tenant pays it or moves out of the property. Once the tenant moves out of the property, the $500.00 fee will be reimbursed to the owner from the security deposit. BMG Laurel did not keep any part of this fee. The tenant has unpaid charges that show up on the owners statement for accounting purposes. BMG only removed funds from the owners account for fees that BMG incurred expenses on. Those charges are still on the tenants ledger. The tenant can either pay the fees which will reimburse the owner or those fees will be taken out of the security deposit once the tenant vacates.
BMG Laurel did not keep any funds that were not owed to us. Both the tenant ledger and owners statement (attached) line up. The tenant had an outstanding balance when we transferred the property over to the new Property Manager. That balance should have transferred and the new property management company is responsible for collecting the balance or removing it from the security deposit once the tenant moves out. The owner will be fully reimbursed at that time.
Complaint: ***
I am rejecting this response because:
***
***
*** thank you for your advice on how I engage in this process. Per our conversation, I just got home from vacation to see BMG’s latest response. I don’t have the stomach for this. I would like to close this as being unsatisfied. My finial comments are as follows: BMG did send a notice to the tenant regarding breach of lease which cost them $50, so they said, in October. However, they charged it twice for only one event and I only got one bill. As to the smoke detectors, the fire inspector and chief stated that they did not take them down and that my address fell under the PG County laws and not the Bowie rules. I told them that several times. In fact, BMG even sent me the PG County laws which states that hard wired detectors should NEVER be removed in any home built after 1978. My home was built in 1989. See attached email from the fire chief and the PG County rules that BMG sent me. BTW, the tenant now states that BMG took the fire alarms down in order to replace them. BMG was contacted on Oct. 20th by *** that they were now my new Property Manager and asked for all records and security deposit. See attached email. However, when they finally responded to *** around November 9th, they sent everything except the November rent and security deposit. Attached is the email that states that BMG wanted to distribute the Nov. rent themselves. Now I know why, so they could take another management fee in which they did not earn. . I also showed that I paid *** a November fee, as they DID manage the account in November. Per the agreement, 5% would be charged if the rent is late. However, the tenant was never late paying the rent, and therefore, BMG received their management fee on time I also had to call BMG because they refused to respond to *** three times re: the security deposit. It was finally sent the end of November. See attached email. The garbage disposal fee exceeded the $100 limit (see May statement). They refunded me, but took it from the tenants rent money owed to me. (See Oct. statement). Therefore I was charged twice. They did charge the tenant a pet fee of $500 which she did not pay. However, BMG did take that money out of my distribution and added it as income under my 1099, which I previously submitted. They also continued to charge the tenant a late charge for not paying the pet fee for a total exceeding $400. If I ever get the money via security deposit, it will only make me whole. BMG incurred no costs for these late charges for the pet and I asked them to stop charging these fees taking the money for themselves. The only person that benefited from these charges is BMG and the only one who lost money on them was me. If you have any questions or need additional information or documentation, please let me know. Thanks again for helping me through this process. I look forward to hearing back to you on how we can end this. ***
Regards
Bay Property Management Group collected certified funds from our new tenant (over $5,000). on Nov 23rd 2018.
Although the owner (Nick S) stated he will forward the funds to our account or he will pickup and deliver a check to us on Nov 27th 2018. We never received a deposit, nor had a check delivered to us. We have called (back to back) multiple times, and get no answer, emailed multiple times, and get no reply, text his phone number multiple times, and get no reply. We own the townhouse, where now there is a tenant leasing. There are items promised to the tenant to get done. We explained to Bay Management and the tenant, we cannot keep our promised unless we receive the funds paid to Bay Management (which is rightfully ours). Even to this day Dec. 2nd 2018, we still do not have the funds trasferred/deposited into our account. This is the last step before we decide to sue Bay Management Group for more than what they owe us (plus attorney fees).
Good Afternoon,
I spoke with this owner today and he verified the funds were deposited into his account. We have a process for collecting and distributing funds and there is a dedicated payout timeline. This owner demanded the funds immediately so we went above and beyond to set up an on demand ACH payment in order to get the funds to him as quickly as possible. To date, the owner has confirmed that the funds for the security deposit have been deposited into his account and he will receive the prorated rental amount along with our regularly scheduled payouts which happen on the first business day after the 5th of the month. I understand the owners frustration that he could not get in touch with me this weekend but I was out of town and unable to access my voicemail. Once the remaining funds are received, when we process all of our payouts (first business day after the 5th of the month and every following Tuesday of the month) the owner has agreed to remove this complaint.
Feel free to call, text or email me with any additional questions.
Thank you
Nicholas S
President
Bay Management Group of Laurel
Bay Management Group is a poorly run company that does not care about their tenants. We have been in our unit for six months, and have yet to live in it without a major issue.
The first three months were during the Summer, and we did not have Air Conditioning. BMG was informed of the problem immediately, but were largely unresponsive. They used the cheapest contractors they could find. There were missed appointments, and it would take weeks to reschedule. They were informed of the urgent nature, my husband was in an accident and unable to regulate his body temperature. He was unable to be in the house during the hot parts of the day, despite needing a space to recover from his injury and surgery. After three months a contractor was finally able to remedy the situation with a temporary solution, and because the heat is working well enough, no one has bothered to fully fix the problem. This is a common problem, that any HVAC repair technician should be able to identify immediately. (Fire damper was shut/needs repair and is currently tied with a cable tie).
We then had our washing machine break. The company has ordered two washing machines that do not fit in the unit. The second machine was ordered too large after the property manager was given dimensions by me; I sent dimensions because the company could not be bothered to maintain records or send maintenance to measure themselves. A third machine has been ordered. They scheduled an appointment, but did not let us know when it would be delivered. We were unable to be home, and they did not make sure it would be installed.
The company has lied to use repeatedly. The owner, Nick S, has only deemed himself to be involved when we post or say we will post on Revdex.com. They show a complete disregard for the livability of the property, or maintaining the requirements set forth in the lease. I would not recommend any person rent from, or work with this company.
has delivered awful customer service, leaving many promises unfulfilled and causing significant financial and personal costs to my household.
The issues started with our Leasing Rep. Aaron, who took two weeks to initially contact me for a home viewing. He pushed me to schedule ASAP so I cancelled plans to see it the next day. He then didn't show and told me he just forgot to write down my appointment.
We eventually saw the home and noted a broken front shutter and unsound sub-flooring, both of which Aaron assured were on the list to get taken care of before move-in. Also on that list was replacing knobs on an a/c unit. None of these were repaired by our move-in date and the shutter and knobs remain unfixed today. Aaron also insured me that he would personally check every single appliance in the home - including the heater.
Aaron did not show to our move-in, we instead got Anne who was brand new to the company. We had her add a number of torn screens to the list of repairs. The refrigerator was not plugged in as its outlet was broken. It was clear that Aaron did not check every appliance, as promised.
As we were getting settled, we discovered a number of additional problems with the home. The window screens are not properly fitted, making breaking in (for people and bugs) very easy if the windows are ajar. These windows also come crashing down if not locked closed, meaning we cannot open the window as normal and cannot have the windows anything but locked closed or wide open. There were additionally a number of serious electrical concerns, including non-functional smoke detectors. A step in the home was also entirely loose and a number of people fell off of it during move-in. Mold was found behind the bathroom sink and we were just unable to settle into the home. I emailed my property manager about these concerns and did not hear back for five days, at which point she just told me I had to wait longer for authorization to have someone come out to the home.
The first time we did a load of laundry, the machine flooded our kitchen and all but ruined the clothing in the machine. We called emergency maintenance, who initially did not answer or return my call. When someone did come out, they notified us that it needed to be replaced. Again, it was clear that the appliances were not tested before move-in, as promised.
The replacement was scheduled for 2 weeks later, but on that date a plumber came in and again declared that the washer needs replacement. It took another 2 weeks to get a functional unit in the home. I had a functional washer/dryer for 2 days of the first month.
That first month we also had to bring in an electrician, a plumber (twice), and a number of repair men. For one reason or another, the repair guys *** sent only stayed for a few hours at a time. In the time I've lived here, we've had to schedule for someone to come in at least once every other week. It feels like the owner is using us as a way to repair her home while still bringing in rental income and *** is doing nothing about it.
I have been told by the repair company that *** is delaying authorizations and that mistakes in the work order are the reasons the repairs are yet to be completed. When I speak to ***, they tell me I'M the reason and that my busy schedule is why the repairs aren't completed.
Out of nowhere, during my first month I was assigned a new property manager. I was given little information about this change and it seems the new PM was given no information about
our situation. This further delayed things and left me responsible for updating her on the issues.
I tried contacting the owner of ***, Nick S, and have left him a variety of voicemails. I verified his email and phone number with my property manager and sent him an email as well. He has only responded to one phone call in three months, in which he promised he'd stay on top of everything. I haven't been able to get ahold of him since, but
This is a response to complaint #***
I truly apologize for the issues you have experienced with the home since you moved in. The home is very old and prior to you moving in the owner did some extensive repairs with a company that she had worked with in the past. When we first started to address these concerns with the owner, the owner wanted us to use her contractor. Scheduling with this individual was nearly impossible which delayed work. Some of the items were covered by a home warranty which was also difficult to schedule the repair with. Once the owner of ***, Nicholas S was brought into the loop, we informed the owner that we would be using our contractors to resolve the issues since her contractors/warranty company were nearly impossible to schedule with. Since the day you spoke with Nicholas S, he remained involved and made sure the issues were scheduled in a timely manner. At this time all of the maintenance issues have been resolved and a $200 credit has been applied to your account for the inconvenience. The owner of ***, Nicholas S, will also be mailing a personal check for $100.00 since you requested a $300 credit due to the issues. We were only authorized to offer a $200 credit but *** does not want their tenants to suffer with lengthy repairs so we will be mailing an additional $100 check due to your inconvenience. This check was mailed on Friday 9/21/2018 and should be arriving within the week.
At this time, all issues have been resolved and our tenant has received $200 of the desired $300 bill credit. I have attached the tenant ledger to show proof that the $200 credit was applied and also attached a picture of the $100 personal check from Nicholas S that was mailed on Friday 9/21/2018.
Please feel free to contact me with any additional questions or concerns.
Nicholas S
President
*** of
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Date: Wed, Sep 26, 2018 at 10:08 AMSubject: Question about Complaint #***To: ***Hi Mr. DI filed a complaint against ***, who is renting me my house. There were a number of safety concerns when I moved in and there remain some more minor outstanding repairs on the home that I was promised would be completed before I moved into my house 4 months ago. They still haven't and the communication and customer service has been terrible.The owner of the home, who is seperate from ***, offered $200 off of rent. While I appreciate it, that just begins to cover the hours I've missed at work to be home for repairs that should have been completed before I moved in. In their response, the owner of the company told me the repairs were complete and that the company would only compensate me with $100 for my missed work, stress, and money I've put into the rental (extension chords, etc.). In the complaint I asked for $300 from the company since they are responsible for allowing me to move into a home that was unsafe. I'm wondering if there's anything else I can do with this matter. I'm working with my property manager to compete repairs but she hasn't responded to my messages since September 6. Do I just continue to reject the owner's response or is there a way to escalate this somehow? I appreciate any help
Hi ***,
I apologize that you are still not satisfied. From the original complaint, you had asked for $300. We worked with the owner to get a $200 bill credit and then I offered an additional $100 to make it a total of $300. If an additional $200 from my company will satisfy your complaint, I will gladly send you another check from my personal account for $200. You should be receiving the $100 check this week if you have not already received it. Attached is a picture of another $200 check which I am putting in the mail today.
I have no open maintenance requests on file so if you could submit a maintenance request for the outstanding issues, I will make sure they are addressed immediately. I apologize again for any inconvenience this has caused.
Thank you
Nicholas S
President
*** of
Excellent property management company !
Always prompt response in regards to any issues or questions I have
for the house I rent . Thanks Bay Management for your excellent customer service!
We rented a property from this company with no major issues for a year period, until it was time to end the lease. I sent several emails to the company regarding ending the lease early due to a military clause and seperating from active duty all with no reply for almost a month. Finally after about 10
voicemails that were not returned, I was finally able to get ahold of someone from the company. They asked that I resend them documents needed to break the lease early which I promptly did. They then consulted with the owner of the property who stated “i believe they should pay the full months rent” even though we would only be there 7 days of the month. This went back and forth with no reply from the rental company and failed to return any phone calls or emails about turning the property back over to them. One of the emails regularly stated in emails that she knows I emailed her and received them but at no point in over a month did she return my calls. I find this highly unprofessional and the lack of communication made it very difficult to not only fix the maintenance issues with the house but we had know idea what to do about paying the pro rated rent or when to move out.
This message is in response to complaint #***
I would like to start off by saying Bay Management Group of Laurel has nothing but respect and admiration for those members of our armed forces. We fully honor the required "Military Clause" in all of our leases as long as proper documentation is provided. Due to the location of our office, we have been working with owners and tenants from the armed forces for years and cater to the armed forces community.
I apologize if there was any delay in communication from my office. Once we received the Military Orders with the required 30-day notice, we updated our system with a move out date of 8/8/2018. We informed the tenants that they would owe a prorated amount of $540.72 for the 8 days in August that they lived at the property. The tenants ARE NOT being charged for the entire month of August and we have 45 days from 8/8/2018 to refund the security which is still being processed. Once the security deposit is processed, the tenants will receive a refund plus interest (Minus the $540.72 August prorate that was never paid). I have attached email's between my property manager Leeann P and the tenants *** and ***. My property manager Leeann P did her job by requesting time to review the "Military Orders" since this was a discharge and not a change of station. The owner of the property wanted to try to hold the tenants responsible for the entire month of August due to the way the discharge paperwork was presented and my property manager Leeann P went to bat for the tenants. Unfortunately, I do not have an updated tenant ledger since the Security Deposit has not been processed yet. I will gladly upload this once the Security Deposit is processed. There will be no additional charges related to the move out except for the unpaid rental amount and any damages to the property (outside of normal wear and tear) that were proven "tenant negligence". At this time, the complaint should be closed. Please let me know if you have any additional questions or need any additional documentation.
Thank you
Nicholas S
President
Bay Management Group of Laurel
Cell-
***@baymgmtgroup.com
www.baymgmtgroup.com
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I initially signed a lease with *** in December of 2017 for the ***. The lease began in December and was set to be a one year lease. However, in February, I had to relocate my living situation due to a sudden job change. I notified my leasing agent the issue and that I will pay the lease break amount - which is equivalent to a one month's rent $1100. We discussed on the phone may times that the lease break fee of $1100 can be taken out of my deposit (which is also equivalent to $1100), as I plan to leave the apartment at the end of February. The leasing agent agreed and later was able to use the deposit to cover the expenses at the end.
I was then able to work with another agent to find new tenants that can move in by march, so that I am not responsible for the rent in march. That was the agreement and thankfully new tenants were found & were set to move in by march 15th. I was then told I have to move out before march 1st, which I did, I evacuated the apartment fully, gave my keys, left all other apartment related items I had in possession. The apartment was then in the hands of the management where they proceeded to get it professionally cleaned (on my expense - which I said was ok), get the locks changed, and many more.
Those initial 15 days of march, I was not in the apartment or had ANY access to it because the management office was in charge of it after I moved out. They even billed me move out charges which I didn't mind. However, I later received a bill to pay March's rent, for the first 15 days. I was appalled by that because I was in the impression that there was a mutual understanding between the leasing agent and I that I move out before march 1st. If I didnt have access to the apartment, with no keys, no parking tags, no lease as I was charged move out fee, why am I being asked to pay the rent. Those 15 days were used by the management for their own purposes.
Date: Wed, Jun 27, 2018 at 8:12 AMSubject: RE: ***To: David D ***Hi David, Below is my response to the complaint from *** dated 5/18/2018. While we understand the tenant's frustration, the lease terms and renewal terms are in place for a reason. We are a business and unfortunately cannot make exceptions for one unless we make them for all. Where would we draw the line? We must treat all tenants equally per Fair Housing Laws which is why we have a standard “Lease Break Addendum.” I have attached the original lease which was fully executed on 12/1/2017. *** moved into the apartment on 12/1/2017 and notified us a few month’s later that she would have to move out of the property due to a work relocation. My property manager was notified of this and immediately emailed *** our standard “Lease Bread Addendum” (attached) which was sent and signed by my Property Manager Christopher S on 2/1/2018 and countersigned by *** on 2/2/2018. The lease break addendum clearly states “The tenant(s) and landlord have agreed that the tenant(s) will vacate the premises on no date specified, the tenant will remain in the home until new tenant placement and pay to the landlord an early move out the charge of $1100.00, due on or before 2/28/2018. The tenant(s) understand the early move out charge is in addition to rent and other charges stipulated in the lease.”We secured new tenants who were able to move in on 3/14/2018. We had asked *** to have her belongings removed before that date so that we could have the turnover maintenance performed. We deemed that we would need 14 days to complete the turnover due to the condition of the property. Typically our company and the tenants would agree on a move out date, but *** was adamant about staying at the property until a new tenant was secured. Regardless of the date she vacated, she is still responsible for the rent up until the day that a new tenant moves in. I am not sure who *** is referring too when mentioning having the fees taken from her deposit, but I have attached an email exchange between her and my Property Manager Chris S that shows the opposite of that.We would be happy to set up a payment plan with *** for the remaining balance on the account. Feel free to contact me directly with any additional questions or concerns. I have attached the signed lease, signed lease break addendum and an email exchange between *** and my Property Manager Chris S Thank you ***Nicholas SPresident***Office: ***Cell: ***Fax: *** ---------- Forwarded message ----------From: "S*** Christopher" ***To: "S***, Nick" <***>Cc: Bcc: Date: Tue, 26 Jun 2018 21:32:21 +0000Subject: FW: Quick question-----Original Message-----From: S, ChristopherSent: Monday, February 12, 2018 5:45 PMTo: ***Subject: RE: Quick questionGood day!I complete understand your situation. However, we have to adhere to the terms of the lease agreement. As soon as your February payment has been made the court case will be dismissed. However, you will still be responsible for the filing and court fees associated. These fees typically post within 3-5 business days to accounts.Should you have any questions, please do not hesitate to contact me.Regards,Christopher SProperty Manager***Office: ***Hours: Mon-Fri 9am-5pmFax: ***-----Original Message-----From: ***Sent: Monday, February 12, 2018 5:02 PMTo: S, Christopher ***Subject: Re: Quick questionGood afternoon Mr. SI still have not paid February’s rent due to the change in job, I still haven’t gotten paid from my work place, I’m supposed be paid this week however. I apologize for the late payment, and I’m always on time for payments so I would really plead for you understanding in this case. I will be paid this week and able to make online payment on my *** account this week, hopefully by Wednesday! Let me know if that’s ok! And I hope there are some great progress happening with the leasing for a new tenant as my replacement.Thank you!Best
We are a military family and have moved A LOT, we have dealt with a lot of poor management companies in the past. I am very thankful that we found a company that is so responsive. We recently had a flood because of a pipe break and they have been nothing sort of awesome! The company they sent out was super nice and very helpful. Their maintenance staff has been great as well, they kept me in the loop on timing and were very understanding in terms of our kids. If we stay in the area I will definitely be staying in their network of homes!
• Failure to complete property inspection following departure of tenant.
• Failure to provide proof of actual property condition following departure of tenant.
• Failure to repair property with like materials and equipment.
• Failure to terminate contract according to terms.
• Abandonment of property without adequate notice.
• Failure to properly vet tenant (criminal record discovered).
I engaged Bay Management Group – Laurel to oversee management of my property in Temple Hills, MD. The property was my home until the time that I relocated out of state for work and chose to rent to starting in July 2015. Bay Management’s contract was to include the solicitation and vetting of tenants for the property, repair and maintenance of the property as necessary, collection of rent, and to act as my agent in the ongoing care of the property.
In summary, Bay Management returned my property – that was in good working condition when they took control in 2015 – uninhabitable, unsalable, and devalued. Their negligence, through failure to check and replace the furnace filter and winterize the property when vacant, resulted in over $10,000 of damage to my property that I personally had to cover since the homeowners insurance denied the damage claim citing the failure to maintain heat in the structure or winterize the property. The dysfunction of the company was most apparent when I approached them about payment of the electric bill from October to January and was told that they had no idea what I was talking about. After a number of calls, additional emails, and several weeks – I received a bill from them for electricity. This was of course after my restoration contractor sent me the stack of electric bills in the mailbox at the property, all with BMG Laurel LLC on the statements. During my legal action against the tenant, I also learned that their background check of the tenant did not identify the tenant’s criminal history. In short, Bay Management Group Laurel has no business managing property for anyone.
This letter is a response to complaint #*** involving our customer *** at ***, Temple Hills, MD ***. This property is a single family home (Built in 1950) that we started managing on 5/15/2015. We arranged for a lead paint inspection as well as the PG County rental license (both attached) in order to be fully prepared for our new tenants to move in. On July 15th, 2015 our new tenant *** moved into the property after being fully vetted and approved by my company. Per the terms of our Property Management Agreement, the owner gives Bay Management Group of Laurel authorization to vet and approve tenants. This particular tenant had a 600+ credit score, provided proof of income that far exceeded our minimum requirements and passed all additional background checks including the “Criminal History” background check. The tenant had minor parking/moving violations which are not reasons we can dismiss a qualified tenant. Any additional information that ***’s attorneys were able to obtain, did not show up on our background check since it was either expunged or he was never convicted. *** was more than qualified to rent the property and started off with no issues concerning timely rent payments. Once *** lost his job he started getting behind on the rent which is when we filed our first “failure to pay rent” eviction paperwork on February 25th, 2016. *** was extremely frustrated with this and requested an inspection of the property to ask the tenant face to face to make every attempt to get caught up on the rent. While we were at the property on 4/7/2016 we did a detailed inspection report (attached) which showed the property was in good condition. Unfortunately the tenant was not able to ever fully catch up on his rent and decided to willingly vacate on 10/7/2016 prior to the physical eviction date for failure to pay rent and “holdover”. We processed the security deposit and gave *** the remaining balance (after we performed the turnover maintenance) to cover any unpaid rents. Per my Property Management Agreement (attached) we are under no obligation to go after the tenants for unpaid rents or damages. We do report the tenants to the collections agencies and credit bureaus in order to try and recoup any past due balances from damages or unpaid rents for our owners.
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Once the tenant vacated the property on 10/7/2016 we did our move out inspection which included changing the furnace filter, making sure the property was secured, heat was set at 60 degrees to prevent pipes from freezing and to come up with a list of maintenance items that needed to be addressed in order to get the property turned over. We were able to use the funds from the tenant security deposit to complete all of the turnover in order to get the property back in rent ready condition. Overall the property was left in showable shape with the exception of some miscellaneous debris, touch up paint and cleaning issues. We started the showing process in order to find a new qualified tenant (Since the existing tenant was evicted Bay Management Group would have found a replacement tenant free of charge for the owner). We found a new qualified tenant on 12/19/2016, who paid a security deposit to hold the property until move in. Once we informed the owner Lucian Shockey that we had a new tenant who was ready to move in, he asked us to terminate the agreement immediately and not move forward with our new tenant ***. This is reflected in an email exchange titled “RE: ***” dated 12/19/2016. I agreed to let *** out of the agreement and started the process of closing the account. We do not do an “Exit Inspection” once an owner terminates services and instead turn over all of the property documents, keys, etc. to the owner or owner’s new agent who will be responsible for the property. Since the last time we had shown the property to our new potential tenants ***, there were no major issues at the property and we considered the property in “rent ready condition”.
On Friday 1/13/2017 I sent my leasing manager Jon S back to the property to do a quick visual inspection, remove our lockbox from the property and leave the keys on the kitchen countertop. During his visit on 1/13/2017 (roughly 25 days after the owner terminated our services) Jon reported a very severe leak that had caused a significant amount of damage to the property. He immediately reported this to myself and the assigned Property Manager Chassity W. We both acted immediately. I cleared my schedule in order to meet the owner’s mitigation company at the property to re-install a lockbox so ***’s mitigation company/contractors could gain access to the property. Even though we were no longer managing the property since the owner fired us due to placing a tenant who became unable to pay the rent, I still met the mitigation company at the property on 1/13/2017 to give them access. We continued to allow the owners contractors to access our lockbox and left that on the property until the job was complete. Even though this owner fired us, we still felt morally obligated to help in whatever way we could during the renovation process. The owner was not charged anything for my efforts to meet his contractors AFTER he had terminated our services.
I cannot apologize enough for the issue my former client experienced with the flood but sometimes these things are unavoidable. Pipes tend to burst in properties during extremely cold weather especially if they are older homes built before the 1960’s (***’s property was built in 1950). My company was willing to help in any way that we could during the flood cleanup/restoration but based on the terms of our Property Management Agreement we are not held responsible for any unpaid rents or damages.
Please confirm that my response was satisfactory and that this complaint can now be closed.
Thank you.
Nicholas S
President
Bay Management Group of Laurel