B&B Meeting Associates

Mr, [redacted] needs to check with [redacted] ***.Check was issued to them

Complaint: [redacted] I am rejecting this response because: I realize that I signed the contract, however, these contracts are intentionally confusing and hard to understandAnd I was being rushed and pressuredWhat I'm saying is that I verbally told both the salesperson and the finance manager I did not want to put a down paymentThe finance manager replied that they would like at least the "first month's payment"So they lied to me.In addition, my other two concerns were not addressedWhy are they lying that the HRV's were not out at the end of November, when they clearly were? And why was the finance mananager pushing me towards a six year finance when I wanted a lease? It was clearly done to pad your pocketsI'm completely disgusted with the dishonesty from this dealership Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Mr***, your warranty has been canceled and the check has been sent to your lienholderYour lienholder will apply your credit to your accountIf you have any questions please reach out to your finance managerWe would have no problems issuing you a copy of the check sent to your lienholder if you would like proofSorry about any frustrations you have hadThe amount of time that it takes for you to see your credit on your account is now on your lienholder not Schaumburg Honda as this check was sent out Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) My lienholder - Honda Financials says that they have not received any checkPlease email me a copy @ [redacted] @gmail.com My loan amount still stands where it was Final Business Response / [redacted] (4000, 9, 2015/07/20) */ [redacted] , you need to come to the store in person and you can sign the cancellation documentIt will take you less then minutesThat will solve your issue and the refund will go directly towards your payoff Final Consumer Response / [redacted] (4200, 11, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is ridiculous! In your previous response you said that you had mailed out the check on 9th July, NOW YOU'RE SAYING THAT YOU HAVE NOT DONE IT, AND I NEED TO COME IN????? I came to the store times and you asked me to wait 3-hrs, do you think this is professional? You also promised that you will send me a copy of the form that I need to sign through email ( [redacted] @gmail.com) and you have never done thatAll I see is a bunch of lies! I will escalate this further if required

Mr***: His car has been returned to him and he is satisfied with repairsAny questions please contact me

In response to Mr [redacted] *omplaint: His $was used as a down payment and is clearly shown on the contract that he signedHe was not mislead but may be confused when switching from a lease to a finance Any questions please contact me

[redacted] I apologize for the headache here, we have sent you a check for the reimbursement of your service work that you paid forIf you haven't received it you will be shortlyAlso, I confirmed with [redacted] that both maintenance policies will be activated tomorrow morning 10/21/Please feel free to give [redacted] a call tomorrow morningHe will be in at Thank you

Ms [redacted] refund was issued if there confusion with the credit please let me know

Initial Business Response /* (1000, 5, 2015/07/29) */
***, firstly, Schaumburg Honda would NEVER agree to only pull your credit onceOur records clearly indicate that as wellSecondly we have no bearing on what your credit will get you approved forAny approval that a bank gives you is strictly
between you and the bankSchaumburg Honda is not and does not approve or disapprove anyoneWe don't give out loans and we don't set the interest rate that you qualify forWe act as the middle man, we give the bank your information and the bank gives you your loan
Just to be clear, there is no contract between you and Schaumburg HondaWhich also means there is no breach

In reference to *** *** The car they purchased was not qualified for a warranty and the money was refunded to *** *** Finance.in agreement with the bankAny questions please contact me

*** upon purchasing your car in everything you purchased was clearly outlined in your contract(s) of where you can use/can't use the different products that you purchased, and which of those products are available for cancelationWith that being said We have no problem canceling your
extended warrantyPlease reach out to *** *** *** and he will assist you in your cancelation and refund

I'm sorry Mr*** was confused with his paperwork but we go over each document with the customer before they take delivery and are required to have their signatures on each before closing the transactionAny questions please let me know

Complaint: ***
I am rejecting
this response because:The name is Mr*** and the issue is that *** *** Honda held on to money for years that I was paying interest onThis money may never have been sent back if I had not found that there was no warranty because *** *** Honda did not notify meThe time value of money (TVM) is different now than in
Sincerely,
*** ***

The check number is ***The date that it was sent was 11/10/It has been over nighted, and I will be more than happy to provide tracking number if you request. Best Regards,*** ***New Car Manager***

Complaint: ***
I am rejecting this response because:I have been burned for trusting the words from this dealership before and I cannot wait till end of next week to receive our check (doing so will exceed my allowed calendar days to keep this claim open).Until I have received our refund check and received our maintenance package from American Honda on of our leases, I have to keep this claim open and unresolved
Sincerely,
*** ***

Ms. [redacted] refund was issued if there confusion with the credit please let me know.

Mr, [redacted] needs to check with [redacted].Check was issued to them.

Initial Business Response /* (1000, 5, 2015/07/08) */
Mr. [redacted], your warranty has been canceled and the check has been sent to your lienholder. Your lienholder will apply your credit to your account. If you have any questions please reach out to your finance manager. We would have no problems...

issuing you a copy of the check sent to your lienholder if you would like proof. Sorry about any frustrations you have had. The amount of time that it takes for you to see your credit on your account is now on your lienholder not Schaumburg Honda as this check was sent out.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My lienholder - Honda Financials says that they have not received any check. Please email me a copy @ [redacted]@gmail.com
My loan amount still stands where it was.
Final Business Response /* (4000, 9, 2015/07/20) */
[redacted], you need to come to the store in person and you can sign the cancellation document. It will take you less then 10 minutes. That will solve your issue and the refund will go directly towards your payoff.
Final Consumer Response /* (4200, 11, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous! In your previous response you said that you had mailed out the check on 9th July, NOW YOU'RE SAYING THAT YOU HAVE NOT DONE IT, AND I NEED TO COME IN????? I came to the store 3 times and you asked me to wait 3-4 hrs, do you think this is professional? You also promised that you will send me a copy of the form that I need to sign through email ([redacted]@gmail.com) and you have never done that. All I see is a bunch of lies! I will escalate this further if required.

Mr. [redacted]: His car has been returned to him and he is satisfied with repairs. Any questions please contact me.

[redacted] I apologize for the headache here, we have sent you a check for the reimbursement of your service work that you paid for. If you haven't received it you will be shortly. Also, I confirmed with [redacted] that both maintenance policies will be activated tomorrow morning 10/21/15. Please feel free to...

give [redacted] a call tomorrow morning. He will be in at 9. Thank you

In response to Mr. [redacted]omplaint: His $611 was used as a down payment and is clearly shown on the contract that he signed. He was not mislead but may be confused when switching from a lease to a finance Any questions please contact me.