RE: 9375098, 8752286,
Mrand Ms***,
We are in receipt of your complaint with the Revdex.com (Revdex.com) and appreciate the
opportunity to address your concernsAfter review of the above files our records document the
following:
Our office received account
from our client Centura-Penrose Hospital on October 6,
and sent the first notice to *** on October 7, Account was received from Front
Range Emergency on January 4, and the first notice was sent January 5, Account
was received from our client Mountain States Pathology on January 14, and the first notice
was sent on January 17,
We attempted to contact *** on February 9, on account and December 15, to
advise of all accountsVoice messages were left on both callsOn November 19, we received a
call from you regarding the accounts for your husband ***You were informed there were
separate accounts with us that at the time totaled $At this time you had set up payment arrangements with our office for six payments of $due the 20th of each monthIn the November 19, call you informed that you would be sending check payment via mail rather than making credit Card paymentIt was advised that this may cause an issue if the check was lost in the mailOur office did not receive any credit card information at this timeThe first payment of $was not received
by the first due date of November 20,
We received a second call on December 15, stating you wanted to know the due date for the
payment planIt was advised again that the payment plan set up November 19, was due on the 20th of each monthAt this time we receive a credit card payment for $
Another call was received on December 17, regarding the above referenced accounts and it was
advised that the balance owing without interest would be $At this time we informed you that there would be separate transactions for the separate accounts in the amounts of $530.16, $and $Our office wrote off the interest that had accrued on these accountsAt this time you informed that you wanted to make payment in full and requested confirmation of all paymentsAs requested a paid in full receipt was mailed to you and a confirmation was provided over the phone for your payment
At this time the accounts referenced in your communication have been paid in full, all interest was written off and a request was sent to Experian to removeYou have requested that we refund the amounts paid to our officeIf we were to refund the amounts paid to our office, the account balances would again become delinquent and owingAs such, a refund would not be a positive resolution to the accounts listed with our officeShould you have any questions or concerns please contact our office at ***
PLEASE NOTE I HAVE YET TO RECEIVE ANY NOTICE THAT THIS MATTER HAS BEEN DISMISSED SO I AM ACCEPTING THIS RESPONSE ONLY ON THE BASIS THAT THE CASE HAS ACTUALLY BEEN DISMISSED.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We have researched the consumer's concern and we appreciate the opportunity to respondIn this instance we have deleted the credit bureau report for this consumerWe will send a copy of the deletion directly to the consumer, and we encourage her to contact us directly if she has any further
questions or needs further assistance with this matter. Sincerely, *** ** ***General CounselBC Services, Inc
We have responded directly to the consumer, please see attached copy of correspondenceWe believe our letter addresses all of the consumer's concerns, however if there are any further questions or concerns, we are happy to address them Sincerely, *** ** ***
Initial Business Response /* (1000, 6, 2015/08/03) */
Our office is in receipt of your complaint to the Revdex.com and appreciate the opportunity to address and resolve your concernsAfter investigation of your account our office documents the following:
Our records show we have only made two calls
to your place of employmentWe further show that on 06/02/you had requested a payment arrangement of $per month, which we had informed we could accept $per month due to office policyAfter our investigation into your account our office has approved a payment plan of $per monthTo date we have received one payment of $on June 8, and $on June 29,
Our office updates to the credit bureau twice per month to accurately reflect and report the balance we have on fileWhen payment is made the credit reporting agency is updated and notified of the balance change
Per your request our office has ceased all phone communication to your place of employment
If you have any questions please contact our office at XXX-XXX-XXXX
This communication is an attempt to collect a debt by a debt collectorAny information obtained will be used for that purpose
Sincerely,
*** ***
Compliance Supervisor
BC Services, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BC Services has contacted my work on at least four (4) occasions which can be verified by the receptionist, not the two times they reported
Also, BC Services never informed me of their "investigation of my account" and their approval of a payment plan of $per monthI was told they would not accept anything less than $per month
I requested the original balance on the account and was told they did not have that information which I thought unusual
Also, I have been in touch with BC Services on three (3) occasions regarding a pay-off of the accountNothing in BC Services' response acknowledges these communications
I am willing to negotiate a pay-off of this account; however, I would like to know:
The original balance;
The payments made to the hospital;
The payments made to BC Services;
The negotiated pay-off amount
Thank you
*** ***
Final Business Response /* (4000, 10, 2015/09/03) */
Our office is in receipt of additional information from the Revdex.com (Revdex.com)To address your concerns we document the following:
Our office received your account from our client *** *** *** *** *** on 02/23/This account was for services provided on 01/29/and the original amount turned to our office was $We sent out our validation notice on 02/24/to inform you of your rights afforded to consumers under the FDCPA
Our records document that our office manually contacted your place of employment on 04/29/and 07/21/In both communications we left a message attempting to locate youWe also contacted your residence on 04/29/and 07/21/and left voice messagesA call was received from you on 06/02/discussing payment arrangementWe also spoke with you on 07/31/and had agreed to a settlement offer which was accepted in the amount of $You had informed at this time that you would contact our office back to make payment as we were unable to accept *** ***
As members of the Revdex.com, resolving complaints requires us to move from our current position to address any concerns of the consumer and make a good faith effort to resolve any issuesTo address this, our office has accepted your payment arrangement of $per month or a settlement offer of $
After investigating your account with our client they document the following payments were received for account XXXXXXXX prior to collection:
- $on 01/29/
- $40,on 02/20/from Insurance
- $on 06/30/
- $on 08/25/
- $on 09/19/
- $on 10/27/
- $on 12/04/
Attached please find the itemized statement provided to our office from *** *** *** *** *** outlining the charges for date of service 01/29/along with the signed consentWe have also provided a copy of the payment history outlining payments received in our office since listing the account on 02/23/
Per your previous request through the Revdex.com, we will continue to cease communication by phone to your place of employment
This communication is an attempt to collect a debt by a debt collectorAny information obtained will be used for that purpose
Sincerely,
*** ***
BC Services, Inc
Initial Business Response /* *** ** *** */
Our office is in receipt of your complaint through the Revdex.com (Revdex.com)and appreciate the opportunity to address your concernsAfter review of your accounts in our office we document the following:
Our office received a dispute
on 11/15/regarding the accounts in questionThe accounts were investigated at that time and accurately reported as disputedAfter speaking with you on 07/18/we had notified you that the accounts in question would be reported as taken care of once paid in fullAfter we had received payment in full, your accounts were accurately reflected as paid to Experian
To address your concerns, our office has notified the original creditor of this complaint and received client approval to request your accounts in question be removed from Experian in the course of businessAn original copy of this information has been mailed per your requestIf you have any further questions or concerns please contact our office at XXX-XXX-XXXX
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate the opportunity to respond to *** ***'s concernsThis account has been paid and is closed with our officeWe have sent a letter directly to *** *** today responding directly to her specific concernsA copy of that letter is attached here and we ask that it be considered
as our responseWe note that the information we are conveying to *** *** today has been conveyed previously, and despite all of our efforts *** *** remains dissatisfiedWe are an agent for the providers, and we have done everything we are permitted to do, and pursuant to lawWe trust that with the paid and closed status of the account, *** *** can now press on to the greater achievements of the futureIf *** *** has further questions or concerns, she is free to contact us as set forth in our letter to her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11188498, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*
Initial Business Response /* (1000, 6, 2015/10/28) */
Mr ***,
Our office is in receipt of your complaint with the Revdex.com (Revdex.com) and appreciate the opportunity to address your concernsAfter investigation of your account our records document the following:
The above listed
account was received on October 5, from SCL *** *** HospitalOur client reported payment in full to our office on October 19, As a result our office has updated this account to reflect as paid in fullAccordingly collection efforts have ceased and we have verified that this account was not reported to ExperianPlease contact our office at XXX-XXX-XXXX with questions or concerns
Sincerely,
*** ***
Compliance Supervisor
BC Services, Inc
Initial Consumer Rebuttal /* (2000, 8, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as my credit report has not been impacted
Initial Business Response /* (1000, 7, 2015/11/25) */
Our office is in receipt of your complaint through the Revdex.com (Revdex.com) and appreciate the opportunity to address you concernsAfter review with the original creditors we document the following:
We received account XXXXXXXX for
$from our client Centura StThomas More Hospital on July 2, The first notice was sent to you on July 3, Our client Centura screened for Tricare eligibility and found that you were ineligible at the time of serviceThey have also indicated they did not receive Medicaid information at time of servicePlease provide a letter of eligibility from Medicaid indicating this account was covered on date of service April 27,
Account XXXXXXXX for $was received on August 20, from our client Royal Gorge Emergency Specialists and the first letter was sent to you on August 21, After investigation of this account our client has informed our office that they did not receive insurance information at the time of serviceAs part of their procedure Royal Gorge Emergency Specialists had screened for Medicaid coverage and found that you did not have coverage for date of service April 27, Our client has requested that you provide our office with a letter from Medicaid indicting the dates that you were covered
You can either email the Medicaid eligibility letter to ***@bcservice.com, fax to XXX-XXX-XXXX or mail to our officeOnce we have received the letter from Medicaid and determine eligibility for date of service April 27, these accounts will be adjusted accordingly and a request will be sent to remove account XXXXXXXX from ExperianA copy of this letter has been attached for your recordsIf you have any questions or concerns you may contact our collection manager *** *** at XXX-XXX-XXXX
Sincerely,
BC Services, Inc
We have reviewed the consumers complaint and appreciate the opportunity to respondThis consumer's complaint is substantially at odds with our recordsWe did speak with *** ***, and at first she declined to participate in the processWhen a consumer does not wish to communicate with us, we
will respect that consumer's decision, while at the same time we pursue legal remedies where appropriateIn this instance, *** *** ultimately communicated with us, and she has made arrangements to resolve the accountWe do understand the process can be confusing and frustrating and we are here to answer any questions or help resolve any concerns that a consumer may have. In addition to this response, we are sending a letter directly to the consumer today, further explaining our positionWe trust that this resolves the consumer's concernsSincerely, *** ** ***General CounselBC Services, Inc
(The consumer indicated he/she DID NOT accept the response from the business.)
There are many errors on this letterThe December call had nothing to do with thatThe call on the 15th I had asked for paper sratmentsAnd was told that was not possibleThat day I did not make a paymentThe rep stated my due date was "the 20th of every month" never once did she say I needed to make a paymentOn that day your office sent my account to legalAnd I incurred I teresr and had to pay the account in full two days later to avoid penaltiesThis is illegalI do not want to deal with your office any longerI do not feel what you did is sufficient to resolve this matterFeel free to listen to your recorded calls to understandI had to make calls on the 17th to even understand what had happenedI was lied to and your supervisor refused to help the situation
Complaint Response Date bumped because: Data Base Migration
Initial Business Response /* (1000, 6, 2015/10/22) */
Our office is in receipt of your complaint with the Revdex.com (Revdex.com) and appreciates the opportunity to address your concernsAfter investigation of your account we document the following:
Our records reflect that your account
referenced in the attached letter has been cancelled and returned back to our clientAccordingly, we have ceased further collection efforts on the account and requested this account be removed from ExperianA copy of this request will be sent directly to you at the address listed on the attached letter
Should you have any questions please contact our office at XXX-XXX-XXXX
Sincerely,
BC Services, Inc
XXX XXst Ave
Longmont, CO
Initial Consumer Rebuttal /* (2000, 8, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept this responseI appreciate the company's effort and action to appropriately resolve thisThank you
Mr***,
Our office is in receipt of your complaint with the Revdex.com (Revdex.com) and appreciate the opportunity to address your concernsAfter review of your account we document the following:
Our office received this account from our client Mile High Allergy, Asthma and Sinus
Center on January 27, and provided the first notice to you on January 29, We received a call from you on March 5, requesting the itemized statement reflecting the charges on this accountThis was provided to you on March 10,
To address your concerns out office requested and received the signed consent form from our clientWe have attached a copy for your review and recordsShould you have any further questions or concerns you can contact our collection manager *** ** ***
This communication is an attempt to collect a debt by a debt collectorAny information obtained will be used for that purpose
Thank you,
We are in receipt of the consumer's complaint and we appreciate the opportunity to address his concerns. After investigation of the matter, our records indicate the following: the consumer indicates he has received the itemized statements that we mailed to him, but that they do not
answer his requestsHowever, the statements clearly show in great detail, pages of line item detail what the charges are for, and how what he owes has been calculatedFurther, the statements identify the original creditor, and they prove that the statute of limitations has not elapsed for this debtThere is no judgment at this time for this account, and we are licensed in TexasPut simply, we have properly validated the date in response to the consumer's requestIt is our contention that the consumer owes the debt, and we are here to help him resolve itWe encourage the consumer to reach out to us in order to address any further concerns he may have, or to resolve the account in questionIn addition to this response, we are mailing a copy of the agreement that the consumer signed agreeing to be responsible for the charges incurredSincerely,*** ** ***General CounselBC Services, Inc
Mr. [redacted],
Our office is in receipt of your second complaint with the Revdex.com (Revdex.com) wherein you state you still have not received anything showing this is your account.
We provided the itemized statement to you via mail on March 10, 2015. In our first response to the Revdex.com documented on December 22, 2015 our office included the signed consent form signed by you at the time of service. Attached please find copies of both the itemized statement and signed consent provided to our office by Mile High Allergy, Asthma & Sinus Center. Our client has responded to us indicating the balance on this account is accurate and still owing. Should you have any questions please contact our collection manager [redacted]
(DON [redacted] 2ND.pdf)
Initial Business Response /* (1000, 6, 2015/10/01) */
Ms. [redacted],
Our office is in receipt of your complaint with the Revdex.com and appreciate the opportunity to resolve your concerns. After investigation of the above accounts our office documents the following:
Our office...
notes document that the above accounts were received from our client EPN Exempla
Stapleton Fam & OCC Med on 05/20/2015. These accounts were turned to our office after
Workers Compensation had denied the claims billed by our client. We contacted Workers
Compensation on 09/11/2015 to verify insurance coverage. [redacted] Insurance contacted
our office back on 09/17/2015 and informed our office that these accounts had been denied and
Workers Compensation would not be paying the balances.
You may review C.R.S. 14-6-110, which is the Colorado Revised Statute for joint liability for family expenses.
Our office documents that these accounts have been paid in full. To address your concerns and
help with the processing of your loan, our office has requested the accounts reported to Experian
be removed in the normal course of business.
This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that purpose.
We appreciate the opportunity to address Mr. [redacted] concerns. Mr. [redacted] has expressed that he did not receive notification of the account prior to the account being submitted to our office. The original creditor SCL [redacted] sent a first statement to Mr. [redacted] on...
November 10, 2015. After sending the statement, SCL [redacted] received a call from Mr. [redacted] on November 24, 2015. During that call, Mr. [redacted] set up a payment arrangement for $64.00 due each month for 18 months. After receiving no payment, a courtesy call was placed to Mr. [redacted] on January 27, 2016 to inquire into the broken payment arrangement. SCL [redacted] also attempted to verify Mr. [redacted]' information when they spoke with him, but he refused. After receiving no payment or communication, this account was listed with our office on February 25, 2016. Initial validation was mailed on February 26, 2016 and phone calls were placed March 3, 2016, March 17, 2016, March 18, 2016, and May 4, 2016. Mr. [redacted] contacted our office on September 20, 2016 and during this communication indicated that the initial notice was received. The $35.00 fee is paid to a process server to effectuate service of process in a legal proceeding. Accordingly, we do not intend to refund that fee to you. We do understand that all of this can be frustrating, however, we do not see any indication in our records or our client's records of any improper conduct. We trust that the above response addresses this complaint. Mr. [redacted] has paid the balance in full and we reflect a zero balance. Should you have any further questions please contact our office at ###-###-####.Sincerely, [redacted] P. [redacted] General Counsel, BC Services, Inc.
RE: 9375098, 8752286,
Mrand Ms***,
We are in receipt of your complaint with the Revdex.com (Revdex.com) and appreciate the
opportunity to address your concernsAfter review of the above files our records document the
following:
Our office received account
from our client Centura-Penrose Hospital on October 6,
and sent the first notice to *** on October 7, Account was received from Front
Range Emergency on January 4, and the first notice was sent January 5, Account
was received from our client Mountain States Pathology on January 14, and the first notice
was sent on January 17,
We attempted to contact *** on February 9, on account and December 15, to
advise of all accountsVoice messages were left on both callsOn November 19, we received a
call from you regarding the accounts for your husband ***You were informed there were
separate accounts with us that at the time totaled $At this time you had set up payment arrangements with our office for six payments of $due the 20th of each monthIn the November 19, call you informed that you would be sending check payment via mail rather than making credit Card paymentIt was advised that this may cause an issue if the check was lost in the mailOur office did not receive any credit card information at this timeThe first payment of $was not received
by the first due date of November 20,
We received a second call on December 15, stating you wanted to know the due date for the
payment planIt was advised again that the payment plan set up November 19, was due on the 20th of each monthAt this time we receive a credit card payment for $
Another call was received on December 17, regarding the above referenced accounts and it was
advised that the balance owing without interest would be $At this time we informed you that there would be separate transactions for the separate accounts in the amounts of $530.16, $and $Our office wrote off the interest that had accrued on these accountsAt this time you informed that you wanted to make payment in full and requested confirmation of all paymentsAs requested a paid in full receipt was mailed to you and a confirmation was provided over the phone for your payment
At this time the accounts referenced in your communication have been paid in full, all interest was written off and a request was sent to Experian to removeYou have requested that we refund the amounts paid to our officeIf we were to refund the amounts paid to our office, the account balances would again become delinquent and owingAs such, a refund would not be a positive resolution to the accounts listed with our officeShould you have any questions or concerns please contact our office at ***
PLEASE NOTE I HAVE YET TO RECEIVE ANY NOTICE THAT THIS MATTER HAS BEEN DISMISSED SO I AM ACCEPTING THIS RESPONSE ONLY ON THE BASIS THAT THE CASE HAS ACTUALLY BEEN DISMISSED.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We have researched the consumer's concern and we appreciate the opportunity to respondIn this instance we have deleted the credit bureau report for this consumerWe will send a copy of the deletion directly to the consumer, and we encourage her to contact us directly if she has any further
questions or needs further assistance with this matter. Sincerely, *** ** ***General CounselBC Services, Inc
We have responded directly to the consumer, please see attached copy of correspondenceWe believe our letter addresses all of the consumer's concerns, however if there are any further questions or concerns, we are happy to address them Sincerely, *** ** ***
Initial Business Response /* (1000, 6, 2015/08/03) */
Our office is in receipt of your complaint to the Revdex.com and appreciate the opportunity to address and resolve your concernsAfter investigation of your account our office documents the following:
Our records show we have only made two calls
to your place of employmentWe further show that on 06/02/you had requested a payment arrangement of $per month, which we had informed we could accept $per month due to office policyAfter our investigation into your account our office has approved a payment plan of $per monthTo date we have received one payment of $on June 8, and $on June 29,
Our office updates to the credit bureau twice per month to accurately reflect and report the balance we have on fileWhen payment is made the credit reporting agency is updated and notified of the balance change
Per your request our office has ceased all phone communication to your place of employment
If you have any questions please contact our office at XXX-XXX-XXXX
This communication is an attempt to collect a debt by a debt collectorAny information obtained will be used for that purpose
Sincerely,
*** ***
Compliance Supervisor
BC Services, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
BC Services has contacted my work on at least four (4) occasions which can be verified by the receptionist, not the two times they reported
Also, BC Services never informed me of their "investigation of my account" and their approval of a payment plan of $per monthI was told they would not accept anything less than $per month
I requested the original balance on the account and was told they did not have that information which I thought unusual
Also, I have been in touch with BC Services on three (3) occasions regarding a pay-off of the accountNothing in BC Services' response acknowledges these communications
I am willing to negotiate a pay-off of this account; however, I would like to know:
The original balance;
The payments made to the hospital;
The payments made to BC Services;
The negotiated pay-off amount
Thank you
*** ***
Final Business Response /* (4000, 10, 2015/09/03) */
Our office is in receipt of additional information from the Revdex.com (Revdex.com)To address your concerns we document the following:
Our office received your account from our client *** *** *** *** *** on 02/23/This account was for services provided on 01/29/and the original amount turned to our office was $We sent out our validation notice on 02/24/to inform you of your rights afforded to consumers under the FDCPA
Our records document that our office manually contacted your place of employment on 04/29/and 07/21/In both communications we left a message attempting to locate youWe also contacted your residence on 04/29/and 07/21/and left voice messagesA call was received from you on 06/02/discussing payment arrangementWe also spoke with you on 07/31/and had agreed to a settlement offer which was accepted in the amount of $You had informed at this time that you would contact our office back to make payment as we were unable to accept *** ***
As members of the Revdex.com, resolving complaints requires us to move from our current position to address any concerns of the consumer and make a good faith effort to resolve any issuesTo address this, our office has accepted your payment arrangement of $per month or a settlement offer of $
After investigating your account with our client they document the following payments were received for account XXXXXXXX prior to collection:
- $on 01/29/
- $40,on 02/20/from Insurance
- $on 06/30/
- $on 08/25/
- $on 09/19/
- $on 10/27/
- $on 12/04/
Attached please find the itemized statement provided to our office from *** *** *** *** *** outlining the charges for date of service 01/29/along with the signed consentWe have also provided a copy of the payment history outlining payments received in our office since listing the account on 02/23/
Per your previous request through the Revdex.com, we will continue to cease communication by phone to your place of employment
This communication is an attempt to collect a debt by a debt collectorAny information obtained will be used for that purpose
Sincerely,
*** ***
BC Services, Inc
Initial Business Response /* *** ** *** */
Our office is in receipt of your complaint through the Revdex.com (Revdex.com)and appreciate the opportunity to address your concernsAfter review of your accounts in our office we document the following:
Our office received a dispute
on 11/15/regarding the accounts in questionThe accounts were investigated at that time and accurately reported as disputedAfter speaking with you on 07/18/we had notified you that the accounts in question would be reported as taken care of once paid in fullAfter we had received payment in full, your accounts were accurately reflected as paid to Experian
To address your concerns, our office has notified the original creditor of this complaint and received client approval to request your accounts in question be removed from Experian in the course of businessAn original copy of this information has been mailed per your requestIf you have any further questions or concerns please contact our office at XXX-XXX-XXXX
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)
We appreciate the opportunity to respond to *** ***'s concernsThis account has been paid and is closed with our officeWe have sent a letter directly to *** *** today responding directly to her specific concernsA copy of that letter is attached here and we ask that it be considered
as our responseWe note that the information we are conveying to *** *** today has been conveyed previously, and despite all of our efforts *** *** remains dissatisfiedWe are an agent for the providers, and we have done everything we are permitted to do, and pursuant to lawWe trust that with the paid and closed status of the account, *** *** can now press on to the greater achievements of the futureIf *** *** has further questions or concerns, she is free to contact us as set forth in our letter to her
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11188498, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*
Initial Business Response /* (1000, 6, 2015/10/28) */
Mr ***,
Our office is in receipt of your complaint with the Revdex.com (Revdex.com) and appreciate the opportunity to address your concernsAfter investigation of your account our records document the following:
The above listed
account was received on October 5, from SCL *** *** HospitalOur client reported payment in full to our office on October 19, As a result our office has updated this account to reflect as paid in fullAccordingly collection efforts have ceased and we have verified that this account was not reported to ExperianPlease contact our office at XXX-XXX-XXXX with questions or concerns
Sincerely,
*** ***
Compliance Supervisor
BC Services, Inc
Initial Consumer Rebuttal /* (2000, 8, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as my credit report has not been impacted
Initial Business Response /* (1000, 7, 2015/11/25) */
Our office is in receipt of your complaint through the Revdex.com (Revdex.com) and appreciate the opportunity to address you concernsAfter review with the original creditors we document the following:
We received account XXXXXXXX for
$from our client Centura StThomas More Hospital on July 2, The first notice was sent to you on July 3, Our client Centura screened for Tricare eligibility and found that you were ineligible at the time of serviceThey have also indicated they did not receive Medicaid information at time of servicePlease provide a letter of eligibility from Medicaid indicating this account was covered on date of service April 27,
Account XXXXXXXX for $was received on August 20, from our client Royal Gorge Emergency Specialists and the first letter was sent to you on August 21, After investigation of this account our client has informed our office that they did not receive insurance information at the time of serviceAs part of their procedure Royal Gorge Emergency Specialists had screened for Medicaid coverage and found that you did not have coverage for date of service April 27, Our client has requested that you provide our office with a letter from Medicaid indicting the dates that you were covered
You can either email the Medicaid eligibility letter to ***@bcservice.com, fax to XXX-XXX-XXXX or mail to our officeOnce we have received the letter from Medicaid and determine eligibility for date of service April 27, these accounts will be adjusted accordingly and a request will be sent to remove account XXXXXXXX from ExperianA copy of this letter has been attached for your recordsIf you have any questions or concerns you may contact our collection manager *** *** at XXX-XXX-XXXX
Sincerely,
BC Services, Inc
We have reviewed the consumers complaint and appreciate the opportunity to respondThis consumer's complaint is substantially at odds with our recordsWe did speak with *** ***, and at first she declined to participate in the processWhen a consumer does not wish to communicate with us, we
will respect that consumer's decision, while at the same time we pursue legal remedies where appropriateIn this instance, *** *** ultimately communicated with us, and she has made arrangements to resolve the accountWe do understand the process can be confusing and frustrating and we are here to answer any questions or help resolve any concerns that a consumer may have. In addition to this response, we are sending a letter directly to the consumer today, further explaining our positionWe trust that this resolves the consumer's concernsSincerely, *** ** ***General CounselBC Services, Inc
(The consumer indicated he/she DID NOT accept the response from the business.)
There are many errors on this letterThe December call had nothing to do with thatThe call on the 15th I had asked for paper sratmentsAnd was told that was not possibleThat day I did not make a paymentThe rep stated my due date was "the 20th of every month" never once did she say I needed to make a paymentOn that day your office sent my account to legalAnd I incurred I teresr and had to pay the account in full two days later to avoid penaltiesThis is illegalI do not want to deal with your office any longerI do not feel what you did is sufficient to resolve this matterFeel free to listen to your recorded calls to understandI had to make calls on the 17th to even understand what had happenedI was lied to and your supervisor refused to help the situation
Complaint Response Date bumped because: Data Base Migration
Initial Business Response /* (1000, 6, 2015/10/22) */
Our office is in receipt of your complaint with the Revdex.com (Revdex.com) and appreciates the opportunity to address your concernsAfter investigation of your account we document the following:
Our records reflect that your account
referenced in the attached letter has been cancelled and returned back to our clientAccordingly, we have ceased further collection efforts on the account and requested this account be removed from ExperianA copy of this request will be sent directly to you at the address listed on the attached letter
Should you have any questions please contact our office at XXX-XXX-XXXX
Sincerely,
BC Services, Inc
XXX XXst Ave
Longmont, CO
Initial Consumer Rebuttal /* (2000, 8, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept this responseI appreciate the company's effort and action to appropriately resolve thisThank you
Mr***,
Our office is in receipt of your complaint with the Revdex.com (Revdex.com) and appreciate the opportunity to address your concernsAfter review of your account we document the following:
Our office received this account from our client Mile High Allergy, Asthma and Sinus
Center on January 27, and provided the first notice to you on January 29, We received a call from you on March 5, requesting the itemized statement reflecting the charges on this accountThis was provided to you on March 10,
To address your concerns out office requested and received the signed consent form from our clientWe have attached a copy for your review and recordsShould you have any further questions or concerns you can contact our collection manager *** ** ***
This communication is an attempt to collect a debt by a debt collectorAny information obtained will be used for that purpose
Thank you,
We are in receipt of the consumer's complaint and we appreciate the opportunity to address his concerns. After investigation of the matter, our records indicate the following: the consumer indicates he has received the itemized statements that we mailed to him, but that they do not
answer his requestsHowever, the statements clearly show in great detail, pages of line item detail what the charges are for, and how what he owes has been calculatedFurther, the statements identify the original creditor, and they prove that the statute of limitations has not elapsed for this debtThere is no judgment at this time for this account, and we are licensed in TexasPut simply, we have properly validated the date in response to the consumer's requestIt is our contention that the consumer owes the debt, and we are here to help him resolve itWe encourage the consumer to reach out to us in order to address any further concerns he may have, or to resolve the account in questionIn addition to this response, we are mailing a copy of the agreement that the consumer signed agreeing to be responsible for the charges incurredSincerely,*** ** ***General CounselBC Services, Inc
Mr. [redacted],
Our office is in receipt of your second complaint with the Revdex.com (Revdex.com) wherein you state you still have not received anything showing this is your account.
We provided the itemized statement to you via mail on March 10, 2015. In our first response to the Revdex.com documented on December 22, 2015 our office included the signed consent form signed by you at the time of service. Attached please find copies of both the itemized statement and signed consent provided to our office by Mile High Allergy, Asthma & Sinus Center. Our client has responded to us indicating the balance on this account is accurate and still owing. Should you have any questions please contact our collection manager [redacted]
(DON [redacted] 2ND.pdf)
Initial Business Response /* (1000, 6, 2015/10/01) */
Ms. [redacted],
Our office is in receipt of your complaint with the Revdex.com and appreciate the opportunity to resolve your concerns. After investigation of the above accounts our office documents the following:
Our office...
notes document that the above accounts were received from our client EPN Exempla
Stapleton Fam & OCC Med on 05/20/2015. These accounts were turned to our office after
Workers Compensation had denied the claims billed by our client. We contacted Workers
Compensation on 09/11/2015 to verify insurance coverage. [redacted] Insurance contacted
our office back on 09/17/2015 and informed our office that these accounts had been denied and
Workers Compensation would not be paying the balances.
You may review C.R.S. 14-6-110, which is the Colorado Revised Statute for joint liability for family expenses.
Our office documents that these accounts have been paid in full. To address your concerns and
help with the processing of your loan, our office has requested the accounts reported to Experian
be removed in the normal course of business.
This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that purpose.
Complaint: [redacted]
I am rejecting this response because:
I never had an account with [redacted]
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
We appreciate the opportunity to address Mr. [redacted] concerns. Mr. [redacted] has expressed that he did not receive notification of the account prior to the account being submitted to our office. The original creditor SCL [redacted] sent a first statement to Mr. [redacted] on...
November 10, 2015. After sending the statement, SCL [redacted] received a call from Mr. [redacted] on November 24, 2015. During that call, Mr. [redacted] set up a payment arrangement for $64.00 due each month for 18 months. After receiving no payment, a courtesy call was placed to Mr. [redacted] on January 27, 2016 to inquire into the broken payment arrangement. SCL [redacted] also attempted to verify Mr. [redacted]' information when they spoke with him, but he refused. After receiving no payment or communication, this account was listed with our office on February 25, 2016. Initial validation was mailed on February 26, 2016 and phone calls were placed March 3, 2016, March 17, 2016, March 18, 2016, and May 4, 2016. Mr. [redacted] contacted our office on September 20, 2016 and during this communication indicated that the initial notice was received. The $35.00 fee is paid to a process server to effectuate service of process in a legal proceeding. Accordingly, we do not intend to refund that fee to you. We do understand that all of this can be frustrating, however, we do not see any indication in our records or our client's records of any improper conduct. We trust that the above response addresses this complaint. Mr. [redacted] has paid the balance in full and we reflect a zero balance. Should you have any further questions please contact our office at ###-###-####.Sincerely, [redacted] P. [redacted] General Counsel, BC Services, Inc.