We are in receipt of the consumer's complaint and we appreciate the opportunity to address his concerns. After investigation of the above referenced account our response is that we telephoned the consumer one time. The telephone call was placed yesterday afternoon (5/25/2016) at 3:46 pm...
and he answered. The consumer would not verify any information for us to assist him in any way. So when our representative indicated that without any way to verify who we were speaking with, that we were not able to continue the conversation, Mr. [redacted] stated "Come after me then [redacted]" and then he hung up. We marked the number as bad yesterday and therefore we did not anticipate calling it again. In light of this complaint, we are marking the number as good for the consumer, however, we will still honor his desire to not have any further calls. With regard to the consumer's allegation that we have telephoned him repeatedly, at home and at work, we deny that we called him other than the one time. It appears that the very same afternoon he received our single call, he logged this complaint with the Revdex.com. Under these circumstances, there is no violation of 15 U.S.C. sec. 1692. If the consumer wishes to discuss the account further or otherwise inquire into the call we reference herein, we would be happy to answer any concerns he may have. Sincerely, [redacted] General Counsel, BC Services, Inc.
Dear Revdex.com,We received the complaint submitted by Ms. [redacted] and we appreciate to respond and address her concerns. In her complaint informs that the account for [redacted] does not belong to her. Furthermore she states that she does not want her credit to be effected. Our client...
[redacted] listed Ms. [redacted] account with our office on September 19, 2013 and we sent our first notice to her on September 23, 2013. After receiving no response to our notice we subsequently sent notices on November 15, 2013 and December 17, 2013. We received a call from Ms. [redacted] on February 19, 2014. During this call she verified her information that was provided to us by our client. When notified of what the account was for (checking account) Ms. [redacted] informed our representative that she was waiting for her tax return and then would pay towards the balance. She did however make a payment of $20.00 toward her balance on February 19, 2014. No further payment was received.To date the balance on Ms. [redacted] account remains outstanding with our client. We requested additional documentation from [redacted] and will provide to Ms. [redacted] for her records once it has been obtained. We do not reflect this account is reporting to Ms. [redacted] credit bureau. If Ms. [redacted] has any further questions or concerns we welcome her to contact our office directly at 1-866-822-1798.Respectfully, Ben G[redacted]Compliance ManagerBC Services, Inc.
We are in
receipt of your complaint submitted through the Revdex.com and we
appreciate the opportunity to respond to your concerns. In your complaint you
indicate that after being contacted in mid-August 2017 with regard...
to
outstanding bills for your children, you requested the itemized bill and still
have not received.
After
investigation our client listed two accounts with our office on
May 12, 2017. The first account is for
[redacted] and we provided our first notice to you on May 15, 2017. The
second account is for [redacted] and we also provided our first notice to
you on May 15, 2017. After speaking with you on August 23, 2017 we requested
the itemized statements from our client. Please allow time for our client to
provide this information to our office. We have contacted our client again to
request this information and once we have received the itemized statements we will provide to you. If you have any questions we welcome you to contact our
office directly at 866-822-1798Respectfully,[redacted]
[redacted]
[redacted]
Dear Revdex.com,We received the complaint from [redacted] to your office and we appreciate the opportunity to investigate and address her concerns. At BC Services, we believe the complaint resolution process is important and accordingly we work to deliver a prompt and accurate response.[redacted]...
[redacted] complains that she has received harassing calls from BC Services and that she has disputed the accounts. We have reviewed the five accounts placed with BC Services in May and September of 2013. One account was in [redacted]’s name, and the other four were in the name of her child. On all of these accounts, we called [redacted] on May 11, 2013, June 27, 2013, July 5, 2013, and September 10, 2013, and a voicemail message was left each time. There have been no other calls placed to [redacted]’s residence concerning these account. Review of BC Services account database shows a consumer by the name of [redacted] with same residence address and the same telephone number on one of the listed accounts. There are no calls to [redacted]’s telephone number concerning these accounts. Our account notes also show no contact with [redacted]. We do not believe we are the source of the harassing calls she describes. With regard to these calls, we believe that [redacted] has confused us with another entity.Furthermore, after opening an investigation with both [redacted] with regard to the accounts for [redacted]'s child, we have been informed that the balances on each account remain due. Both [redacted] billed insurance and the claims were processed leaving balance to patient responsibility. We have never received requests for verification of these accounts, however in conjunction with this response we will send those materials to [redacted]. We were unaware of [redacted]’s dispute prior to the receipt of this complaint and any eligible accounts will be reported as disputed. If [redacted] would like to discuss resolution of these accounts, we invite her to contact us directly at [redacted].
Initial Business Response /* (1000, 11, 2015/10/22) */
Our office has received the complaint regarding information we have on file and appreciate the opportunity to address your concerns.
Our office takes these complaints very seriously and is committed to directly assisting consumers. ...
Accordingly our office will contact you to directly address any concerns you may have.
Sincerely,
BC Services, Inc.
XXX XXst Ave.
Longmont, CO XXXXX
Initial Consumer Rebuttal /* (3000, 13, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, this company is not offering any of the information that are required to validate this debt per te Texas Finance Code.
This company has refused to offer any response or information regarding the validity of the debt. Not have they offered a solution
This is far from an acceptable response
Final Business Response /* (4000, 17, 2015/11/05) */
Ms. [redacted],
Our office is in receipt of your complaint through the Revdex.com and appreciate the opportunity to address your concerns. After review of your file our records document the following:
We received your account from our client Harmony Urgent Care Center on 09/27/2011. Validation of the account was sent to you on 09/28/2011. No response was received within the initial 30 day validation period. Our office did receive a letter on 08/25/2015, which informed that you would pay the account for agreement to remove the account from the credit bureau. Our office was unable to sign this letter as it could be considered credit bartering.
In response to your request for validation our client has provided our office with a copy of the itemized statement reflecting the date and nature of services provided. For your privacy this was sent via mail to you on 10/20/2015.
As a member of the Revdex.com, resolving complaints requires us to move from our current position to address any concerns of the consumer and make a good faith effort to resolve any issues. To address this, our office has also sent a request to Experian to remove this account from your credit file. Please contact our collection manager [redacted] at XXX-XXX-XXXX with any questions or concerns.
Sincerely,
BC Services, Inc.
XXX XXst Ave.
Longmont, Co XXXXX
Final Consumer Response /* (2000, 19, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response.
I agree with the resolution as the trade line will be deleted. The information mailed to me did not meet the debt verification requirements per the Texas Finance Code.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I'm very disappointed that the business "records" do not correspond with my actual experience. Refusing to give personal information and requesting a mailed communication is not "declining to participate in the process". I was protecting my personal information. My request wad not unreasonable. They lack of communication and the disregard for my concern is unacceptable.
Sincerely,
[redacted]
We received [redacted]'s complaint submitted to your office and we appreciate the opportunity to respond. At BC Services, Inc. we take consumer concerns seriously and accordingly work towards a timely resolution. After further investigation of the account in question we have determined that our...
client did not receive a signature on the consent as well as did not receive the consumer's social security number at the time of service. Given this information, as well as information provided directly to us by [redacted] recently, we have requested the account be removed from reporting to the credit bureau. Should [redacted] have any further questions he is welcome to contact me directly at [redacted]. Respectfully, [redacted], Compliance Manager.
Initial Business Response /* (1000, 6, 2015/06/03) */
Our office is in receipt of Mr. [redacted]'s complaint and appreciate the opportunity to address his concerns.
When speaking with Mr. [redacted] he had asked for removal from the credit bureau if he made payment. Mr. [redacted]'s request is considered...
to be credit bartering per the credit reporting agencies and is not permitted by them. For this reason we are unable to agree to this request.
Thank you,
Dear Revdex.com, We appreciate the continued opportunity to work with consumers to resolve complaints. We undertake substantial outreach in response to these complaints including complaint specific letters, addressing each contention of the consumer, and wherein we invite the consumer to telephone us in order to make sure we have fully met their concerns. Unfortunately, there may be circumstances where we may be unable to satisfy a particular complaint no matter what we do. We are not sure if this is one of those instances, but we are again inviting the consumer to telephone us or contact us directly if she believes that we have erred or fallen short of our obligations in this matter. It is our sincerest desire that we make every consumer satisfied, including Mrs. [redacted], and we apologize if that goal has not been met here.
(The consumer indicated he/she DID NOT accept the response from the business.)
I STILL have not received anything from this supposed debt collector showing this is my debt.
Complaint: [redacted]
I am rejecting this response because: Regardless, I did not call or consent for an ambulance to take me anywhere and I feel that I was taken beyond my will with unfair treatment. Plus, the fact that I have/had insurance wasn't even considered during this process.
Sincerely,
[redacted]
I am rejecting this response because:Sadly, by even responding to this I am furthering the business interests of BC Services since they appear to be a personal information clearing house of some variety. I've never been subject to a debt collection action but I imagine if they were interested in collecting on the debt they bought they would send an actual bill.Mr. [redacted] is misinformed about the number of calls that have been placed to me on his companies behalf but I will pursue that complaint in a different venue. Though the calls were from a few different numbers, they have the same recording. I receive very few calls on either of the lines otherwise.Additionally, I made my "Come after me [redacted]" comment after they had gone silent and made a clicking noise. Pretending to hang up while recording isn't exactly the behavior of an ethical company. Also, I stand by that statement: if you actually hold debt of mine, come get your money already. Also, they are some aggressive [redacted]s for just calling repeatedly and insisting on personally identifying information instead of sending an actual bill.
Sincerely,
[redacted]
Dear Revdex.com,We are in receipt of [redacted]'s complaint submitted to your office and we appreciate the opportunity to address her concerns. In her complaint [redacted] indicates that we are threatening entry of default judgment on a debt that has been paid in full and will be contacting...
an attorney if it does not get dismissed. In our review, we reflect [redacted] paid her account in full on September 12, 2017. Accordingly we requested the case be dismissed and the court granted this on October 16, 2017. Accordingly we reflect a zero balance on [redacted]'s account and have ceased further collection efforts on the account in question. If [redacted] has any further questions we welcome her to contact our office directly at [redacted].Respectfully, [redacted]
Our office is in receipt of Ms. [redacted]'s concerns submitted to the Revdex.com regarding the above referenced matter. We first would like to take the opportunity to thank Ms. [redacted] for taking the time to convey her concerns to our office. At BC...
Services, Inc. we believe the complaint resolution process is very important and accordingly work to deliver you with a prompt and accurate response. After investigation of Ms. [redacted]'s concerns, we faxed the suspension of garnishment on June 17, 2016. Ms. [redacted]'s payroll later contacted her directly to inform that they received the suspension. Ms. [redacted] has submitted a positive consumer review in response to the resolution of her concerns. Currently we are working on a payment arrangement with Ms. [redacted]. Should Ms. [redacted] have any questions or concerns we direct her to contact our office at ###-###-####. Respectfully, [redacted]Compliance Manager
We are in receipt of Mr. [redacted]' complaint and we appreciate the opportunity to respond to his concerns. Mr. [redacted]' indicates that he believes that this account belongs to another individual who was living at his address prior to him. We have determined that the account is...
correct for Mr. [redacted], and not some other person. [redacted] Fire Protection District listed the account with our office on October 3, 2016 and we sent our first notice on November 4, 2016. We received Mr. [redacted]' dispute letter on November 23, 2016 and after investigating and determining that it was his account, we mailed the itemized statement, and the signed consent form, to him. The details of the treatment are fairly straightforward. The police found Mr. [redacted]' asleep/non-responsive, behind the wheel of a car, on the side of Interstate 70. The [redacted] Fire Protection District was dispatched to the location for medical evaluation of Mr. [redacted]. It is clear from the extensive patient care report that he required significant emergency medical monitoring and treatment. He was transported to the hospital by ambulance. This account is for the ambulance bill. The balance on the account remains owing. Should Mr. [redacted] have any further questions we ask that he please contact our office at [redacted]. Respectfully, [redacted]
Initial Business Response /[redacted]/
Our office is in receipt of your complaint through the Revdex.com (Revdex.com) and appreciate the opportunity to address your concerns. After review of your account in our office we document the following:
We had spoken with you...
directly on 04/23/2015 regarding the account in question. We had informed you that we would request deletion from Experian and that once the request was submitted to Experian we could not advise as to how long for the deletion to go through, but may be within the week. Our records show that the request to remove this account was completed on 04/27/2015 as we had informed you would be done. Our records reflect that this has been removed, but to confirm with Experian you may contact them directly at X-XXX-XXX-XXXX. Please let our office know if we can assist you further.
Sincerely,
BC Services, Inc.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a copy of a document water marked "Draft". This came in the mail 5/11. It appears as though it is being deleted based on this document. Thank you. If Experian will not accept this document; I'll get back with you. Otherwise, I am satisfied. Thank you.
We are in receipt of the consumer's complaint and we appreciate the opportunity to address his concerns. After investigation of the above referenced account our response is that we telephoned the consumer one time. The telephone call was placed yesterday afternoon (5/25/2016) at 3:46 pm...
and he answered. The consumer would not verify any information for us to assist him in any way. So when our representative indicated that without any way to verify who we were speaking with, that we were not able to continue the conversation, Mr. [redacted] stated "Come after me then [redacted]" and then he hung up. We marked the number as bad yesterday and therefore we did not anticipate calling it again. In light of this complaint, we are marking the number as good for the consumer, however, we will still honor his desire to not have any further calls. With regard to the consumer's allegation that we have telephoned him repeatedly, at home and at work, we deny that we called him other than the one time. It appears that the very same afternoon he received our single call, he logged this complaint with the Revdex.com. Under these circumstances, there is no violation of 15 U.S.C. sec. 1692. If the consumer wishes to discuss the account further or otherwise inquire into the call we reference herein, we would be happy to answer any concerns he may have. Sincerely, [redacted] General Counsel, BC Services, Inc.
Dear Revdex.com,We received the complaint submitted by Ms. [redacted] and we appreciate to respond and address her concerns. In her complaint informs that the account for [redacted] does not belong to her. Furthermore she states that she does not want her credit to be effected. Our client...
[redacted] listed Ms. [redacted] account with our office on September 19, 2013 and we sent our first notice to her on September 23, 2013. After receiving no response to our notice we subsequently sent notices on November 15, 2013 and December 17, 2013. We received a call from Ms. [redacted] on February 19, 2014. During this call she verified her information that was provided to us by our client. When notified of what the account was for (checking account) Ms. [redacted] informed our representative that she was waiting for her tax return and then would pay towards the balance. She did however make a payment of $20.00 toward her balance on February 19, 2014. No further payment was received.To date the balance on Ms. [redacted] account remains outstanding with our client. We requested additional documentation from [redacted] and will provide to Ms. [redacted] for her records once it has been obtained. We do not reflect this account is reporting to Ms. [redacted] credit bureau. If Ms. [redacted] has any further questions or concerns we welcome her to contact our office directly at 1-866-822-1798.Respectfully, Ben G[redacted]Compliance ManagerBC Services, Inc.
Dear [redacted],
We are in
receipt of your complaint submitted through the Revdex.com and we
appreciate the opportunity to respond to your concerns. In your complaint you
indicate that after being contacted in mid-August 2017 with regard...
to
outstanding bills for your children, you requested the itemized bill and still
have not received.
After
investigation our client listed two accounts with our office on
May 12, 2017. The first account is for
[redacted] and we provided our first notice to you on May 15, 2017. The
second account is for [redacted] and we also provided our first notice to
you on May 15, 2017. After speaking with you on August 23, 2017 we requested
the itemized statements from our client. Please allow time for our client to
provide this information to our office. We have contacted our client again to
request this information and once we have received the itemized statements we will provide to you. If you have any questions we welcome you to contact our
office directly at 866-822-1798Respectfully,[redacted]
[redacted]
[redacted]
Dear Revdex.com,We received the complaint from [redacted] to your office and we appreciate the opportunity to investigate and address her concerns. At BC Services, we believe the complaint resolution process is important and accordingly we work to deliver a prompt and accurate response.[redacted]...
[redacted] complains that she has received harassing calls from BC Services and that she has disputed the accounts. We have reviewed the five accounts placed with BC Services in May and September of 2013. One account was in [redacted]’s name, and the other four were in the name of her child. On all of these accounts, we called [redacted] on May 11, 2013, June 27, 2013, July 5, 2013, and September 10, 2013, and a voicemail message was left each time. There have been no other calls placed to [redacted]’s residence concerning these account. Review of BC Services account database shows a consumer by the name of [redacted] with same residence address and the same telephone number on one of the listed accounts. There are no calls to [redacted]’s telephone number concerning these accounts. Our account notes also show no contact with [redacted]. We do not believe we are the source of the harassing calls she describes. With regard to these calls, we believe that [redacted] has confused us with another entity.Furthermore, after opening an investigation with both [redacted] with regard to the accounts for [redacted]'s child, we have been informed that the balances on each account remain due. Both [redacted] billed insurance and the claims were processed leaving balance to patient responsibility. We have never received requests for verification of these accounts, however in conjunction with this response we will send those materials to [redacted]. We were unaware of [redacted]’s dispute prior to the receipt of this complaint and any eligible accounts will be reported as disputed. If [redacted] would like to discuss resolution of these accounts, we invite her to contact us directly at [redacted].
Initial Business Response /* (1000, 11, 2015/10/22) */
Our office has received the complaint regarding information we have on file and appreciate the opportunity to address your concerns.
Our office takes these complaints very seriously and is committed to directly assisting consumers. ...
Accordingly our office will contact you to directly address any concerns you may have.
Sincerely,
BC Services, Inc.
XXX XXst Ave.
Longmont, CO XXXXX
Initial Consumer Rebuttal /* (3000, 13, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, this company is not offering any of the information that are required to validate this debt per te Texas Finance Code.
This company has refused to offer any response or information regarding the validity of the debt. Not have they offered a solution
This is far from an acceptable response
Final Business Response /* (4000, 17, 2015/11/05) */
Ms. [redacted],
Our office is in receipt of your complaint through the Revdex.com and appreciate the opportunity to address your concerns. After review of your file our records document the following:
We received your account from our client Harmony Urgent Care Center on 09/27/2011. Validation of the account was sent to you on 09/28/2011. No response was received within the initial 30 day validation period. Our office did receive a letter on 08/25/2015, which informed that you would pay the account for agreement to remove the account from the credit bureau. Our office was unable to sign this letter as it could be considered credit bartering.
In response to your request for validation our client has provided our office with a copy of the itemized statement reflecting the date and nature of services provided. For your privacy this was sent via mail to you on 10/20/2015.
As a member of the Revdex.com, resolving complaints requires us to move from our current position to address any concerns of the consumer and make a good faith effort to resolve any issues. To address this, our office has also sent a request to Experian to remove this account from your credit file. Please contact our collection manager [redacted] at XXX-XXX-XXXX with any questions or concerns.
Sincerely,
BC Services, Inc.
XXX XXst Ave.
Longmont, Co XXXXX
Final Consumer Response /* (2000, 19, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response.
I agree with the resolution as the trade line will be deleted. The information mailed to me did not meet the debt verification requirements per the Texas Finance Code.
Thank you,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I'm very disappointed that the business "records" do not correspond with my actual experience. Refusing to give personal information and requesting a mailed communication is not "declining to participate in the process". I was protecting my personal information. My request wad not unreasonable. They lack of communication and the disregard for my concern is unacceptable.
Sincerely,
[redacted]
We received [redacted]'s complaint submitted to your office and we appreciate the opportunity to respond. At BC Services, Inc. we take consumer concerns seriously and accordingly work towards a timely resolution. After further investigation of the account in question we have determined that our...
client did not receive a signature on the consent as well as did not receive the consumer's social security number at the time of service. Given this information, as well as information provided directly to us by [redacted] recently, we have requested the account be removed from reporting to the credit bureau. Should [redacted] have any further questions he is welcome to contact me directly at [redacted]. Respectfully, [redacted], Compliance Manager.
Initial Business Response /* (1000, 6, 2015/06/03) */
Our office is in receipt of Mr. [redacted]'s complaint and appreciate the opportunity to address his concerns.
When speaking with Mr. [redacted] he had asked for removal from the credit bureau if he made payment. Mr. [redacted]'s request is considered...
to be credit bartering per the credit reporting agencies and is not permitted by them. For this reason we are unable to agree to this request.
Thank you,
Dear Revdex.com, We appreciate the continued opportunity to work with consumers to resolve complaints. We undertake substantial outreach in response to these complaints including complaint specific letters, addressing each contention of the consumer, and wherein we invite the consumer to telephone us in order to make sure we have fully met their concerns. Unfortunately, there may be circumstances where we may be unable to satisfy a particular complaint no matter what we do. We are not sure if this is one of those instances, but we are again inviting the consumer to telephone us or contact us directly if she believes that we have erred or fallen short of our obligations in this matter. It is our sincerest desire that we make every consumer satisfied, including Mrs. [redacted], and we apologize if that goal has not been met here.
(The consumer indicated he/she DID NOT accept the response from the business.)
I STILL have not received anything from this supposed debt collector showing this is my debt.
Complaint: [redacted]
I am rejecting this response because: Regardless, I did not call or consent for an ambulance to take me anywhere and I feel that I was taken beyond my will with unfair treatment. Plus, the fact that I have/had insurance wasn't even considered during this process.
Sincerely,
[redacted]
I am rejecting this response because:Sadly, by even responding to this I am furthering the business interests of BC Services since they appear to be a personal information clearing house of some variety. I've never been subject to a debt collection action but I imagine if they were interested in collecting on the debt they bought they would send an actual bill.Mr. [redacted] is misinformed about the number of calls that have been placed to me on his companies behalf but I will pursue that complaint in a different venue. Though the calls were from a few different numbers, they have the same recording. I receive very few calls on either of the lines otherwise.Additionally, I made my "Come after me [redacted]" comment after they had gone silent and made a clicking noise. Pretending to hang up while recording isn't exactly the behavior of an ethical company. Also, I stand by that statement: if you actually hold debt of mine, come get your money already. Also, they are some aggressive [redacted]s for just calling repeatedly and insisting on personally identifying information instead of sending an actual bill.
Sincerely,
[redacted]
Dear Revdex.com,We are in receipt of [redacted]'s complaint submitted to your office and we appreciate the opportunity to address her concerns. In her complaint [redacted] indicates that we are threatening entry of default judgment on a debt that has been paid in full and will be contacting...
an attorney if it does not get dismissed. In our review, we reflect [redacted] paid her account in full on September 12, 2017. Accordingly we requested the case be dismissed and the court granted this on October 16, 2017. Accordingly we reflect a zero balance on [redacted]'s account and have ceased further collection efforts on the account in question. If [redacted] has any further questions we welcome her to contact our office directly at [redacted].Respectfully, [redacted]
Our office is in receipt of Ms. [redacted]'s concerns submitted to the Revdex.com regarding the above referenced matter. We first would like to take the opportunity to thank Ms. [redacted] for taking the time to convey her concerns to our office. At BC...
Services, Inc. we believe the complaint resolution process is very important and accordingly work to deliver you with a prompt and accurate response. After investigation of Ms. [redacted]'s concerns, we faxed the suspension of garnishment on June 17, 2016. Ms. [redacted]'s payroll later contacted her directly to inform that they received the suspension. Ms. [redacted] has submitted a positive consumer review in response to the resolution of her concerns. Currently we are working on a payment arrangement with Ms. [redacted]. Should Ms. [redacted] have any questions or concerns we direct her to contact our office at ###-###-####. Respectfully, [redacted]Compliance Manager
We are in receipt of Mr. [redacted]' complaint and we appreciate the opportunity to respond to his concerns. Mr. [redacted]' indicates that he believes that this account belongs to another individual who was living at his address prior to him. We have determined that the account is...
correct for Mr. [redacted], and not some other person. [redacted] Fire Protection District listed the account with our office on October 3, 2016 and we sent our first notice on November 4, 2016. We received Mr. [redacted]' dispute letter on November 23, 2016 and after investigating and determining that it was his account, we mailed the itemized statement, and the signed consent form, to him. The details of the treatment are fairly straightforward. The police found Mr. [redacted]' asleep/non-responsive, behind the wheel of a car, on the side of Interstate 70. The [redacted] Fire Protection District was dispatched to the location for medical evaluation of Mr. [redacted]. It is clear from the extensive patient care report that he required significant emergency medical monitoring and treatment. He was transported to the hospital by ambulance. This account is for the ambulance bill. The balance on the account remains owing. Should Mr. [redacted] have any further questions we ask that he please contact our office at [redacted]. Respectfully, [redacted]
Initial Business Response /[redacted]/
Our office is in receipt of your complaint through the Revdex.com (Revdex.com) and appreciate the opportunity to address your concerns. After review of your account in our office we document the following:
We had spoken with you...
directly on 04/23/2015 regarding the account in question. We had informed you that we would request deletion from Experian and that once the request was submitted to Experian we could not advise as to how long for the deletion to go through, but may be within the week. Our records show that the request to remove this account was completed on 04/27/2015 as we had informed you would be done. Our records reflect that this has been removed, but to confirm with Experian you may contact them directly at X-XXX-XXX-XXXX. Please let our office know if we can assist you further.
Sincerely,
BC Services, Inc.
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a copy of a document water marked "Draft". This came in the mail 5/11. It appears as though it is being deleted based on this document. Thank you. If Experian will not accept this document; I'll get back with you. Otherwise, I am satisfied. Thank you.