BCP Sales, Inc.

Complaint: ***
I am rejecting this
response because: for days I call times and send emails and chat notifications , and I get nothing but silence from you all I wanted was communication it took me filing with the Revdex.com to get you to respond
Sincerely,
*** ***

Over the course of a year we gave this person the opportunity to pay the debt he owedHe declined to pay his debt so the account was sent to collectionsIn an attempt to make it easier for the customer and extend some forgiveness we offered to waive the interest fee and collection fee that are associated with bad debtIn the course of making the payment for the original debt, the customer became increasingly hostile and agitatedAfter not agreeing to the terms outlined, acting belligerently, calling names and resorting to personal attacks we decided to tack on the fees and interest expense the customer owesThe customer is responsible under the terms agreed to when the order was placed and is obligated by law to agree to those termsThe Revdex.com should not be in the business of propping up the complaints of a scorned customer who would not pay the debt they owed and are now dealing with a collections companyFurther, the Revdex.com should not be involved in legal debt collection proceedings by giving credence to a complaint that is nothing more than an attempt to tarnish the name of the company

Complaint: ***
I am rejecting this response because: an email as of August from this business stated" we will waive the interest fees for the past year and you can just cover the bounced check fee." Then on August from them stated" you can send the payment for the bounced checkWhen it is received we will close this out." Later again on August 12th I received" send the check or you will be seeing another collection notice" And once more later on August 12th the email stated" let's get this resolved by sending the payment for the bounced check and we'll forgive the interest expenses and debt collection fees." This business feels that the Revdex.com has no place dealing with a complaint like this, I feel it is the perfect case for the Revdex.comIf this business feels I have misquoted their own emails to me, than by all means, correct themtimes this business made a deal with me to pay a minor fee of $and they would waive the interest feesFees I'll add were on a debt that is to this day, paid in full with proof on both sidesThey simply don't like me, and I feel likewise, so they are now wanting to come after more money after the debt has been totally paidIf they truly felt the interest fees were appropriate and not out of spite than they would have been included in the original debt collectionIt's true that the Revdex.com can't make them legally binding and I'm awareBut if this business thinks I'm tarnishing their reputation simply by quoting their own emails, than so be itThis business likes to bully consumers banking on the fact that's your average consumer will pay out of fear rather than perusing legal recourseI'm sure this business will not honor the deal it made to me times, but I only wish I had a Revdex.com report like this to read before I ever considered doing business with this one.
Sincerely,
*** ***

The customer has already been contacted and the issue was resolved on the manufacturer end

The guitar wasn't damaged, there was a tiny crack on one of the pickup covers by the screw holeWe already submitted a part request to get a new pickup cover sent which will take less than minutes to replace with an ordinary screwdriver

Complaint: ***
I am rejecting this response because: statements made by business in its response are absolutely false I have filed this complaint so people will be aware of the pathetic customer service, unethical practices and inappropriate collection actions filed by this business I wish I had read the complaints that people before me had filed against this company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I contacted the business - times before I contacted the Revdex.comIt isn't until after the Revdex.comcontacted the business that now I hear back from the businessIf the item wasn't in stock, it shouldn't have stated that it was on the website
Sincerely,
*** ***

This is being resolved with the card processorThe customer created a situation with the card processor that needs to be remedied on their end

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We never "cut a deal" with you to get you to pay the debt you owed. This is ridiculous. WE OFFERED to forgive the fees to extend some leniency for the debt. There was no quid pro quo or deal that was made. We were not obligated in any way to waive the fees and interest that you owed on the debt. So what did you do with the kindness that we extended? You got personal, calling names getting belligerent. That kindness offer of waiving the fees ended when you decided to take your correspondence into the mud. We do not expect you to be happy about money you owe. We'll expect the payment of the fees and interest soon.

The processing time as indicated on the website is 1-5 business days. Your order processed and the tracking was emailed to you and immediately made available to you in your account. Why would you file a complaint when you had the tracking information for your order immediately after it processed? We had two emails from you on 8/29 and 8/30 which were replied to on 8/31 so you filed a frivolous complaint for nothing.

[redacted], we sent you a refund check per direction from the card processor. Check number [redacted] was cashed on 6/22/17. What is the issue now?

A refund was issued for this return days ago. We have been in direct email communication since the item was delivered. In addition it was made very clear through email communication, the processing and refund time for a return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business I had a dispute/complaint with facilitated a refund from the manufacturer.Sincerely,
[redacted]

We advised the customer about the return procedure on a damaged item. We had DETAILED communication with this customer the same day they received a guitar that was damaged by FedEx. Instead of following the procedure and allowing us to process a return and refund or replacement, the customer...

contacted their bank, incurring chargeback fees and expenses. We indicated that they would be responsible for these fees, should they proceed. They agreed and stated that they would contact their bank to remove the dispute and allow the return and refund procedure to process. This never happened and the chargeback was processed. The customer was advised that these fees would be applied if they did not follow the correct return/replacement procedure.

Over the course of a year we gave this person the opportunity to pay the debt he owed. He declined to pay his debt so the account was sent to collections. In an attempt to make it easier for the customer and extend some forgiveness we offered to waive the interest fee and collection fee that are...

associated with bad debt. In the course of making the payment for the original debt, the customer became increasingly hostile and agitated. After not agreeing to the terms outlined, acting belligerently, calling names and resorting to personal attacks we decided to tack on the fees and interest expense the customer owes. The customer is responsible under the terms agreed to when the order was placed and is obligated by law to agree to those terms. The Revdex.com should not be in the business of propping up the complaints of a scorned customer who would not pay the debt they owed and are now dealing with a collections company. Further, the Revdex.com should not be involved in legal debt collection proceedings by giving credence to a complaint that is nothing more than an attempt to tarnish the name of the company.

Complaint: [redacted]
I am rejecting this response because:After many calls and emails, I did receive a response - and it is a shame to have to go to these lengths to get a response.  I have now received a tracking number (no shipment), which 24 hours later says the shipment does not exist.  I emailed the company back and received the following automated response: "Thank you for your email. Email and phone support may be delayed from September 21st until September 28th." This is simply not how business is done.  If I were the only one complaining, it could be considered an isolated incident,however, if you google instrument alley, the evidence of this recurring, poor business practice is significant. https://www.google.com/webhp?sourceid=chrome-instant&ion=1&...⇄ /> Sincerely,
[redacted]

What more can we do for you? Your order was processed and shipped within the listed time frame and we addressed all of your concerns via email within one day. This is not a valid complaint for the Revdex.com.

1- This customer placed an order for an item that had the availability very clearly noted as a "PRE ORDER" item. The item was not in stock at the time the customer placed the order, nor was the customer ever lead to believe that the item ordered was available for shipment.2- The customer was...

contacted immediately following the placement of the order. We reiterated to the customer that fact that he already knew, being that the item he ordered was a PRE ORDER item. An ETA (ESTIMATED time of arrival) was given to the customer at this time. Our initial ETA from the manufacturer was 4-6 weeks. 4 weeks after the order was placed we proactively reached out the customer and indicated to him that a shipment was possible in 1-2 weeks and another shipment in 3-5 weeks and that the item would likely be on that shipment. He responded with "THANK YOU FOR THE UPDATE"3- The customer has not been charged a cent as per our policy. We authorize an order when it is placed and charge the customer when the goods ship. 4- The next thing we know, we have a complaint with the Revdex.com.5- As indicated on the items page and in numerous email communications, the customer agreed to wait. We have again requested an updated ETA from the manufacturer, which ETA is completely out of our control. The customer can agree to wait as planned or they can request a cancellation of the order. We are awaiting email correspondence from the customer. 6- A Revdex.com complaint is completely out of the realm of validity with this transaction as the customer has received numerous emails and has not been charged for the item as per the terms of use on the website.

It seems there has been some major misunderstanding here. An order was placed 5 days ago, an order that has already shipped. An invoice was sent to the email address provided. An email confirmation and response was also sent to the customer in response to a shipping concern.  The order tracking...

number is FedEx [redacted]. We have received personal threats and disturbing messages from this customer over an order that was shipped well within he listed processing of 1-5 business days.