BCP Sales, Inc.

Complaint: [redacted]
I am rejecting this response because:
Dear Sirs;  I recently filed a compliant against a questionable online company,...

Instrument Alley, (Revdex.com complaint# [redacted]) who has knowingly kept $283.98 by charging me twice for an order. In the course of the past 6 months, I have constantly sent Ben P[redacted] all banking information showing his company charged my Visa card, as well as cashed my check showing they have charged me twice for the same order (Instrument Alley order # [redacted].)  In Ben P[redacted]'s response to my complaint, he is not truthful in this response, as he was paid in full via my Visa card on 11/25/2016, But when I had not received the merchandise, I placed a dispute on the purchase 12/15/2016, which was reversed on 1/23/2017 (by my request, after receiving the merchandise weeks after ordering it). My bank has disclosed information that this dispute ended on this 1/23/2017 date. See attached complete history from my banking facility showing that my dispute has ended 1/23/2017, with Instrument Alley charging my Visa card $283.98, as well as cashing my personal check for the very same Instrument Alley order # [redacted].  Also, Ben adds in his response to this complaint that "WE" must work with the bank to resolve this......Only I have worked with my bank, I have sent Ben P[redacted] absolutely all banking paperwork showing this double payment, the cashed check, the visa charge, and paperwork showing my card dispute has ended 1/23/2017. Yet Ben has done nothing to return my money.  All of my banking information was provided to Ben P[redacted] proving he charged me twice for the same purchase for the past 6 months, yet he still hides behind his fallacy that there is a chargeback pending.......My dispute was dropped 1/23/2017 by my banking facility, I have sent him paperwork indicating this, yet he still will not return this extra $283.98 he took from me due to his fictitious pending chargeback.  So again, I must tell you I HAVE worked with card services, and my bank, I have dropped my dispute 6 months ago, he has received all paperwork to prove that my dispute has been dropped since 1/23/2017, yet Ben still chooses to keep my money for the past 6 months. My visa charge has been paid to Instrument Alley, as well as I paid via check, the bank cannot reverse or refund any of this, only Instrument Alley can return this money which is not theirs. So Ben P[redacted]'s complete response to my complaint is invalid. A reputable business would have seen this double payment  immediately, then sent a refund.   I have indicated to him numerous times in my emails that I will drop this Revdex.com complaint as soon as I receive my $283.98 refund, yet he chooses to do nothing to correct his billing error.  Unlike he states in his response, there is a very easy resolution to this, he "simply" needs to send me my $283.98 refund.
Sincerely,
[redacted]

Order processing takes 1-5 days. Card was pre authorized on 8/23/ Card was charged on 8/25 when the shipping label processed. You can't cancel an order once it has been processed. We have two emails from you and you file a complaint with the Revdex.com?

Please remove this complaint. This is unwarranted and completely irrelevant. This customer placed an order for an item. THEY WERE NOT AND HAVE NOT BEEN CHARGED. Their card was pre-authorized when the order was placed for an item that was out of stock. We do not charge a customers credit card for an...

order until it actually ships out. We IMMEDIATELY emailed the customer, letting them know the item was out of stock and it would be at least 10-14 days before the item would ship. They agreed to wait. From the customer:  " Hello, I am ok waiting. Thank you for the update. Take care, Sent from my iPhone That was 17 days ago and the product was scheduled to ship next week. The next communication we receive from the customer is a Revdex.com complaint?? We don't need reports like this tarnishing our valued reputation because a customer is confused, impatient, has a bad memory or hasn't checked their bank records. We have cancelled the order and the customer is aware of this. We spoke with him on live chat today. There will be no further confusion or communication with this customer. If you need verification that the customer was NEVER charged, please request it so this report does not affect our rating in any way or show as a complaint on our profile. This is NOT a legitimate complaint.