Beachbody, LLC

First canceling a membership with beach body is very difficult. They certainly don't try to make it easy. They don't send out an email notifying you of upcoming shipments. Trying to return unwanted products has been a nightmare. Beachbody 's customer service is a joke. I have a transcript from customer service stating they would cancel all accounts, and send out a return label so that I could return the products for a full refund. A month later I never received the return label and I was charged yet again. When I called I was told I should always call, never have a chat online. We shall see if I actually receive the return label this time or if i'm billed one more time next month.

I Purchased two items from beach body [redacted] workout and[redacted] workout, I noticed that those two products that I purchased I cannot use them anymore because my computer do not have A CD player I contact the company and their answer was that I need to pay more money for getting the demand work out service this is a rip off I paid over $300 for does CDs and I don't think that I should pay more for on demand service. be careful guys before you purchase an item

Worst company ever! Completely shady policies. I've ordered several items from them. I consistently check one time shipment. They still process it as auto refill. I have sent back three packages to them. They say they will refund them in up to two weeks. Each time I have had to CALL them. I mailed two packages on the same day, May 9th. One was to Beachbody, one to [redacted] On May 11th I received a refund from [redacted] As of June 8th, no refund from Beachbody. When I called, they claimed that their warehouse had yet to process the package but because I could provide a [redacted] number with tracking and a signature receipt, they would be HAPPY to process my return. So frustrating. Buyer beware.

Dance videos are useless. Shawn T is obnoxious not motivating. The BB coach was a pushy pest who pushes fitness but has been on light duty for 9 yrs at work! The shakeology is too chemically manufactured,

Beachbody over charging people, not processing refunds and not canceling monthly "auto-shippments" upon request of the customer seems to be a very regular and reoccurring issue. Like most Beachbody customers, I have also been charged for their oh so convenient "auto-shippment". I was extremely frustrated because I vividly remember reading all the fine print before I punched my 21 Day Fix to insure I was not agreeing to or signing up for anything extra. I also confirmed with my Beachbody coach that I was only agreeing to this one time charge for the product. Once I received my confirmation email I looked it over to make sure everything looked right and that there was not anything extra or reoccurring on there. Everything seemed great. Everything I order was shipped in a time matter and arrived quickly. A month later I was looking at my bank account statement and I noticed a $132.52 to Beachbody. Of course I immediately looked at my email confirmations, the packing slip from the original order and I double checked my bank account to make sure the original payment went threw. I looked over EVERYTHING they provided me and I could not find any where that explained this new charge. I tried to call Beachbody's customer service line but could not get threw. I used the chat option to try and figure out what was going on. I explained my situation to the representative and her first response was that she was sorry to hear that I wished to cancel my auto-shippments of Shakeology. I told the rep that yes, I wanted to cancel and I requested a refund. More importantly I told the rep that I wanted to know why I was enrolled in the auto-shipping and asked her to provide written proof that I agreed to this. The representative continued to tell me that she would just send a return label. I grew extremely frustrated and continued to tell the rep that that is not what I was asking for. I requested to see where I was notified of the auto-shipping and where I agreed to allow Beachbody to charge my card. The only answer I got was that it will be on the return label. I explained that I needed to see WHERE I authorized Beachbody to process this charge. As far as I could see it Beachbody processed an unauthorized charge on my account. Still no answers just more about the return label. I finally stated that if she could not help me then I needed to speak with someone that could. The representative then told me that I should of received an email regarding the auto-shipping. I advised her that there was nothing about the auto-shipping in either emails I received from them and that I would gladly send them the emails. The rep said she was sorry I didn't get the email. This experience seems extremely alarming! Why are they unable to provide proof that I (or whomever) authorized them to charge our bank accounts for these auto-shipping payments? Shouldn't this be a simple request? And why is their answer oh I am sorry we didn't send you the email. OK well if you didn't send me the email then why is this my issue and why isn't the company willing to work with me to make the problem that they created better?? This is just another example of the shady Beachbody auto-shippments. They have finally agreed to refund my account but they said that will take several business days. A company that cares about their customers should never trouble the customer so much because of THEIR mistake. Who knew it would be SO difficult just to get a copy of an agreement I apparently agreed to! This issue seems to be a very regular and reoccurring complaint and still the company has does nothing to prevent it from happening, they just try to "make it right" with the people they have [redacted] off and do NOTHING to prevent it from happening to future customers. I guarantee they won't ever fix this issue because they clearly make so much money off of scamming valued customers with these unknown charges that it is just more cost affective to deal with the handful of customers who actually notice the charges and complain then to actual fix the issue. This is why I will NEVER purchase another Beachbody product and I will NEVER recommend them to anyone.

TERRIBLE company! They have been impossible to deal with from the beginning. On multiple occasions, I was charged for products that were never shipped. After choosing to cancel my membership, I was informed that I needed to submit a form in writing to be considered for cancellation. But they would cancel my current reoccurring order (which in itself is very difficult to cancel and you cannot place a one time order). To my surprise, I was yet again charged for items even though I have a confirmation that it was cancelled. WORST company I have ever dealt with.

I called the number that was on the infomercial on TV to order the 21 Day Fix. The girl on the line informed me that the price was the same as on the first page of the web site as follows. (http://www.beachbody.com/product/fitness_programs/21-day-fix-simple-fitness-eat...⇄ She quoted to me a price of 3 payments of $19.95 and an additional charge of $12.95 for a one time total of $32.90 to be charge to the card# I give them. She wanted me to add all kinds of additional items, which I politely declined because I only had a limited amount of money in the account. Even when one item was only $4.00 additional I turned it down because I know I didn't have that much money available to spend from the card I was giving them. She said there would be two additional charges at 30 and 60 days from the date of the purchase for $19.95. I agreed to those charges. 4 times she quoted a price of $32.90 and each time asked me for my card#, and did I authorize the $32.90 to be charged to my card. Each time I agreed to the $32.90. The next day when I checked my card to verify they had charged me for the correct amount, I was shocked to see that they had actually charged me for $38.36 (a difference of $5.46) I spoke to the online chat, and they informed me that this was for tax which I should have been informed during the authorization process I would be charged for. However, in my area the tax rate is 7.25%, and that amount is $4.34. So I don't know how they arrived at the $5.46 amount. When I called the customer service number listed at the web site, they said the tax is charged based on my area, but that can't be true. I saw a program on TV about Beachbody, LLC, and they said many positive things about the business, but I am no longer agreeing with them based on my experience. I don't trust companies that tell me one charge, and then charge my card a different price then the audio taped and quoted amount.

BE VERY careful if you enroll in the BEACHBODY.com yoga retreat trial. I have had to cancel via 3 separate attempts & I keep getting charged monthly when I no longer wanted the service!!! I am super disgusted, as I feel they are taking advantage of ppl/Moms looking to try to get in shape from home!! This monthly charge may be easily OVERLOOKED.

This is not an honest company! no one should provide his/her credit card info to this company! I did not authorize them to send me any additional merchandise or debit my credit card account and they did; that is Fraud!

I ordered beachbody and specifically said no to all the other things they tried to sell me on. I specifically told the rep that I did not want anything for free and I did not need vitamins because I already have the brand that I take. A month later I receive vitamins and saw my credit card was debited therefore I immediately called the company. Just as another reviewer said: they told me I would have to pay to return the pills, which I did, and that my credit card account would be refunded in approximately 3 weeks. I waited and now a month later my credit card had another charge by this company for vitamins that I do not have, did not agree to receiving and they never refunded the first wrong debit. I am disgusted and inconvenienced!

I don't often feel it's necessary to negatively review a business, I generally just don't return. But in this case it's important. Today was the SECOND time I requested not to receive a shakeology order. It was charged to my account today, the representative said it was shipped yesterday. And rather than go into the delivery service (since I was told the rep could see the package in transit) and order a return to sender I was told to wait for the package to arrive. Then to call again for another return code and pay my own money to return the box. In three weeks time my money MIGHT be refunded. Today I had to call twice and go online just to cancel.
The first time this happened I called three times and the representative ended up emailing me a return slip to print out at home at no charge and refunded my money same day.
Every single one of my customers and downlline coaches have cancelled solely in response to terrible customer service and refund policies.
Inconsistencies and fine print RULE this company which is unfortunate because it should be about motivating people.
I also had incorrect dollar amounts on my coach tax documents. They claimed I made higher commission than I ever received from them. My advice if you're looking to lose weight: have more faith in yourself to do it and put less into money hungry companies like this one.

I had to make 3 total calls since September in order to get a membership to a service I was not using cancelled.

The first one was to cancel the membership.
The second one was to cancel the membership and have unauthorized charges refunded. At that time I was assured, though not very convincingly, that my membership was cancelled and I would not longer be charged.
The third call was to cancel the membership and have now multiple unauthorized charges refunded.

Customer service with Beachbody is a joke. It leaves much to be desired. I had to ask for a supervisor at least 7 times before I was transferred. The agent offered to have me call my bank to have the charges refunded or to simply cancel my card. I still do not have my charges refunded and was not able to speak with a manager or someone who could assist me.

Would not recommend this brand to anyone and would recommend that they all go through extensive customer service and business ethics training.