Beacon Orthopaedics & Sports Medicine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
There were charges on my bill that did not happenI received printed paper work time and was charged for it multiple times.?
There were also other charges I was billed for and it was lot doneI was told I would have to pay it because paperwork said it was done
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Thank you

When I originally talked to the manager they knew all the charges I was disputingWhen he got back to me he basically said, sorry we believe our people not the customerI think I should be reimbursed the $

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received the check and I am happy with the results.  Thank you for who ever helped my case along.  I am glad it is resolved and can put it behind me.  I'm not sure if the result is due to the Revdex.com or if the patient advocate helped to bring this frustration to a close.  I do hope in the future that the staff at Beacon will acknowledge mistakes and choose to rectify them in a timely manner so as to not give their organization a negative review.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you.

The customer in the complaint had surgery with us on 3/9/2016.  Our company policy for surgery is to collect any out-of-pocket cost the patient will be responsible for after the insurance claim is processed.  At time of surgery, she had a $2,000 deductible which we collected from her....

 The patients insurance, Blue Cross Blue Shield, continued to hold the processing of her claim by requesting medical records for the surgery. The claim was fully processed in August.  Due to the delay in processing the claim, the patients deductible had already been met.  On Tuesday, October 25th, Beacon mailed a refund check of $1,940 (the credit amount on her account) which the customer should receive shortly. We apologize for any delay in our refund process.

To Whom it May Concern,Prior to any major medical service, including an MRI, we give the patient financial estimates of their out of pocket costs. We use a third party software that links to the insurance payers websites that tells us what the possible deductible, copay, coinsurance may be. At...

the time that this report was ran, [redacted] (his insurance) told us that his deductible was met. We relayed this information to the patient. As stated on the financial agreement signed by the patient, it is his responsibility to check eligibility and benefit levels with his insurance company. The numbers we provide are only an estimate based on the information the patient's insurance gives us and can change at anytime. We have no control over what his insurance decides to pay or not pay. We must follow what they tell us, which in this case is a deductible amount of 309.42. There was no intent to deceive the patient in any way. Unfortunately, medical benefits can change on a daily basis depending on what the insurance company does. It is always the patient's responsibility to contact their insurance company and confirm our estimates.