Beacon Property Management & Realty, Inc.

As it states on our Rental Qualifications document, attached, and signed by the applicants on February 18, 2015; "Application fees are non-refundable under circumstancesApplication fees cover handling and the cost of processing through FABCONo application can be processed until it has been
paidSubmitting an application will not guarantee that the unit for which you are applying will be held for youIn order to find the most qualified tenant for a property, management reserves the right to screen a number of applicants for the same property before making a decisionOnce your application has been approved, you will be notified via telephoneOnce you have been notified of your approval, you will be given hours to provide the required deposit on the property you have applied forIf after hours a deposit has not been received, we will then contact the next approved applicant on this property."
In this case, there were several applications for the same property, management picked the best qualified applicant, unfortunately, it was not this applicantThey did meet our rental qualifications and was approved up to a certain amount for another property that we have available
At this time we do not believe that we violated any of our company policies, procedures or Fair Housing Laws

they are lying, that house was cleanthere was aluminum foil on the stove to help keep it clean, I forgot to remove iti arrived minutes late for the walk thru and he said he had already been through the house and never offered me a chance to enter propertywhere are all the pictures of the alledged filth?As I said before they are tryin to charge me with preparing the apartment for the next tenant after living there for more than yearsI cleaned that apartment thoroughly

We have received this complaint and are working with the owner of the property to rectify this issue in the most timely manner possible. We hope to have a resolution to this issue within the next hours. We appreciate your patience and understanding and will be in touch shortly

I apologize that you experienced a "NO SHOW" from an appointment scheduled by one of my agents. I will handle this accordingly, as they make their schedule outside of Beacon time. As an agent, you are correct better communication should have been made with all that were scheduled for
this appointment. I can contest that *** has been with a company for quite sometime, and this is unusual behavior of her. There seemed to be some miscommunication from the office to agent, and to the showings that were scheduled. It is true the home became unavailable late Friday evening, and all appointments noted should have been called to cancel or discuss other properties we may have had. Again, our deepest apologies on the situation you experienced

This is not resolved Beacon Property still has not returned the depositIt has been days since they have moved out of *** *** and no check to cash, so they can pay the water billBeacon Property has no outstanding bills in their name and the property is,I am sure,already rented for the year

I have made NUMEROUS complaints to the office over a course of months, beginning in September 2016, when two pieces of mail sent to me for my birthday by family members failed to arriveI absolutely reject the notion that Beacon is stating otherwiseWhen I dropped off my rent on 04/05/2017, the person at the front desk said she understands my frustration because she knows how long I've been trying to get the issue resolvedI see the same faces nearly every time I visit the office to complain and / or pay rentIt is unnerving that my prior complaints are not being acknowledgedI received two different phone calls, about two days apart, from Beacon's maintenance department, after my complaint was filed with the Revdex.comThe same gentleman called me both times and on both occasions asked me if I am the person who dropped off the picture of the mailbox unit at South OhioI am not sure why that matters or how it could be forgotten in the course of two days.To accept this response from Beacon would be giving future tenants and the Revdex.com a impression of the companyI am fully convinced that if I did not file a complaint with the Revdex.com then my issue would remain unresolved today

Below is an email that was sent to our client on November 21, - this also services as our response to the Revdex.com Complaint
Sorry I thought I already explained that the 8% is charged on all income that is collectedWe collected $1,for rental income, the 8% fee was $86, the tenants then
paid their November rent on 10/31/in the amount of $798, the 8% fee was $63.84, total management fee for the month of October = $You had expenses for NLF (new lease fee) in the amount of $537.50, carpet cleaning and cleaning of the home totaling $430.01, and grass cutting of $85, which we are refunding $back to you
The NLF covers all the showings of the home, advertising, tenant screenings and lease signingThe management fee covers, monthly accounting reports and ongoing management
We have called the vendor to see if there could be any discount on the carpet cleaning and cleaning of the homeThey are not willing to reduce their rate
We refunded the $grass expense back to client's account on November 24,

Mailboxes had to be special ordered. The mailboxes have been delivered and scheduled to be installed in the building this week. Instructions have been given to leave new keys with residents after the mailboxes are installed. This work order was brought to our attention within the
last week and resolved accordingly. No other complaints were recorded with our office prior to last week. This issue will be resolved within a reasonable time

I reviewed the response made by the business in reference to complaint ID 12206257, and find the resolution is satisfactory to me
Regards, *** ***

This does not meet my expectationsFurthermore please do Beacon a courtesy and have some integrityIt is not common business practice to mislead clients into a contract that does not outline all stipulations and then make rules and regulations based on that companies best interestsAs stated before this does not meet my expectationsBeacon must offer to contact utilities, once this happens I will provide them with information such as account numbers to get billing when the tenant occupiedThis is outrageous they are not willing to do this when I called the utility companies and was told this would be possibleHow is this not part of managing a propertyI understand All a company wants to do is hold some ones money do the least amount of work possible and then wait until clients complain about their service to do anything about it I will state again this does not meet my expectationsThe 8% of new lease fee taken is not acceptableAdditionally how should I be responsible for costs exceeding the amount that was stated by *** at BeaconThis does not meet my expectations

The residents reported several maintenance requests during their residency, most within the last 12 months.  All maintenance requests have to be approved by the property owner before work is scheduled.  Beacon Property Management & Realty Inc. is the agent for the owner.  We...

receive calls that come in and then we transfer the information to the property owner to gain direction on how they want repairs done to their property.  In regards to the duct cleaning issue, when the initial call came in to request the ducts to be cleaned, we forwarded their request to the owner, and the owner requested that we obtain estimates from more than one company before scheduling.  When the owner reviewed the estimates we obtained owner agreed on one of them.  We then scheduled with the company to complete the service.  The owner then questioned if he should be the one paying for the entire bill since the residents also have a pet.  Owner requested that we charge the residents half of the cost of service.  Talia made contact with the residents to advise them of the charge and tried to explain as best she could to Mr. [redacted] why they would be responsible for half of the service call.  The day that the ducts were scheduled to be cleaned, the residents became very belligerent to the contractors hired and refused service.  Beacon Property Management & Realty's office was notified right away by the contractors that they could not complete service because residents refused, however the company still charged their time for their schedule.  The residents told the contractors that they were going to make such complaint to Revdex.com.  The scheduling of the duct cleaning was completed within a reasonable time, unfortunately the residents do not agree.  They have been instructed at this point that if they wish to have their ducts cleaned they would have to schedule on their own.  Their account has also been charged for the trip charge of the contractor that did arrive on the scheduled date.

After reaching out to the company [redacted] we were able to talk with the owner.  We were able to understand what took place during this incident.  The owner was able to break down the incident and he has a company policy about aggressive clients.  He told his crew to professionally leave the job site because of the interaction with the resident.  As of today 11/28/17 we have followed up with the resident with a new company and they are scheduled to clean all air ducts, including dryer vents on 12/6/2017.  The cost is $269.00 for this service and we will discuss a payment plan with the owner and follow up with the residents. We will follow up with residents after 12/6/17 service to ensure they are satisfied with the service.

Beacon Property Management office manager, Marissa S[redacted], spoke with Ms. [redacted] on September 20, 2017, and agreed to refund the application fee of $70.00.  Ms. [redacted] stated that she would notify Revdex.com that there was an agreeable resolution.  Check number [redacted] in the amount of $70.00 was...

deposited to Ms. [redacted]'s account on 9/23/17.

It is unfortunate that the complainant does not accept our response.  Prior to the mailboxes being replaced or even repaired, we had to do some research on the mailboxes to make sure we followed the correct procedure to replace/repair the mailboxes.   There are other long term residents in the building that share the common area that the mailboxes are located, that has a secured front door.  Only residents and the postal office has access to this door outside of our office.  In order for work to take place with these mailboxes we needed to confirm with the Post Office the proper procedure to fix them.  The mailboxes are located in a secured entry way for the (4) occupied units to the building.  We absolutely do not want to impose on someone's mail not being received.  There are times that mailboxes such as this one, has to be replaced by the United States Post Office.  We had to be sure this was not a mailbox that belonged to the Post Office.  Once that determination was made that the mailboxes belonged to the property owner,  that is when the mailbox was ordered.  We have apologized to the residents for that inconvenience and since the mailboxes have been installed.  Nothing further to do on this account.  We wish to move forward in a respectable fashion.  We hope that the complainant can also understand our procedure with the matter, and that her issues were not being ignored.  We work hard to maintain a positive reputation with property management, and if complainant does not agree, then she will have to do what is best for her and her family.  If complainant wishes to move, we are open to that discussion as well.  We just want to end the back and forth responses and move forward.

This complaint is not accurate. We have spoken with the parties involved and a resolution has been determined.

air duct company said they were only going to clean cold air duct vent and not all vents as requested. then they said there equipment                  would damage the other vents.repeat,I was not aggressive with them or belligerent. I told beacon I would not pay $130.00 cancellation fee by air duct company                 because air duct company cancelled work order not me.now beacon is sending another company on dec 6 and I said I would pay half of cost.new company                will be cleaning all 11 vents plus dryer vent.total costs $269.00 plus tax.

I did take any pictures because I did not think it would come to this. The damage has already been done to my credit. I was hoping the amount would be lowered so that I can pay for the damages, but they are just being unreasonable. I dont know what more I can say to prove my point.

Based on review of the documents provided by the tenant, and communication with the owner of the property we have been authorized to refund the portion of the deposit that was held upon vacating the premises.  We hope this will resolve the situation completely for all parties involved and apologize for any inconvenience.  The funds will be mailed via check to the forwarding address provided by the former tenants when they vacated the premises.

We truly apologize for the miscommunication and misinformation that the applicant received. Application/lease status information should not be communicated by front desk staff but should be communicated by the property manager. When there are multiple applicants for the same property, we must select...

the most qualified applicant. This determination is made by reviewing many different factors. When this happens, any applicant that is not selected for a particular property but meets our criteria for approval is still considered "approved", however, it becomes an open approval to select another available property. In this instance, the property manager was unsuccessful in his attempt to contact the applicant directly to notify her of the open approval status. When the property manager was out of office, the applicant contacted our office to inquire about the status of her application. In an effort to assist the property manager in his temporary absence the applicant was mistakenly told she was approved for a specific unit but she was not. She was, in fact, under open approval status. Unfortunately, when the applicant called a second time she was given the same incorrect information because it was relayed from the first person that she spoke with.We recognize that this is a communication error on our part and we realize the level of inconvenience that the applicant experienced. We are willing to resolve this dispute by reimbursing the applicant in the amount of $83.00.

Ms. [redacted] was charged
for damages based on the excessive wear and tear to the property and in
accordance with our fees for what cleaning and damages tend to cost.  In addition there was a lingering balance on her account for past due late fees.  Upon moving out it was apparent that the...

condition of the home was not maintained in its best care while in the possession of Ms. [redacted].  Attached are photos of how the home prior to move in.  The tenant is drastically understating the condition of the
unit when she vacated.  She did not enter the premises at the move out
inspection, and at the time made no effort to dispute the conditions of the
property.  It was made clear to her at that time that she would not
receive a security deposit refund, and that there could be a collection filed
against her.  She acknowledged this, and then left without ever going
inside.Attached to this email are photos of the property showing that no room
in the house was swept, vacuumed, mopped, or cleaned in any way.  There
was visible trash and paper stuck to the floor in the living room, writing on
the walls, damaged tiles in the kitchen, and the carpet appeared never been steam cleaned. In the photos it is also shown that the tenant allowed
children to write all over walls in several rooms in the house.  The
tenant is also failing to mention the damage to the fridge drawer which had to be
replaced.  Those are special order items to match the fridge which is time
consuming and expensive.  These charges against Ms. [redacted] are to cover
the time and materials which the owner was forced to spend to repair damages
far exceeding normal wear and tear.  These charges were outlined in the lease signed by Ms. [redacted].  We request from Ms. [redacted] to provide documentation from professional carpet cleaner and documentation showing that she was not carrying a balance on her account prior to the move out.  Our documentation is clear.