Beacon Property Management & Realty, Inc.

Beacon Property is holding their deposits until the water bill is paid. This action is totally illegal and immoral. I can't believe this company can get away with doing business this way. The owner does not take any deposits, the checks are made out to Beacon Property. The owner does not return any deposits because Beacon Property manages this property not the owner.

There are many untrue statements with Beacon Property's response. One thing the owners spoke to Beacon and told them that they should pay for the water bill and was told the same response we were. The owners are 100% behind the tenants in this matter. Also it has been 36 days since they have moved out and still no deposit refund checks to cash so they can pay the water bill.

info is not correct

We have asked the contractor if they would reduce the invoices for carpet cleaning and for cleaning of the home, the contractor is not willing to do that!
It was also explained to you that our accounting statements are sent out on or around the 15th of each month and owner disbursements are due to the owners as per the attached management contact NO later then the 20th of each month.
As for utilities, the tenants have transferred them into their name, if there was a final bill sent to you, and you believe that it was during the time that the tenants were responsible, we did ask you to send a copy of the bill to our office so we can pro-rate the bill and charge the tenant - you was unwilling to do that, so we are unable to charge the tenant.
The new lease fee - as stated in several emails to you, is an expense that was charged to your account for finding the tenant. The tenants paid a full months rent at move in and the pro-rated rent for the following month - this is rental income - the management fee of 8% is calculated on the "Gross Income".
Beacon at this time considers this issue closed. If you would like to terminate your management agreement with Beacon, we are willing to release you effective today.

The water account for this property is the responsibility of the tenant occupying the home.  This is a very unfortunate issue that has occurred because at no time was the staff at Beacon Property Management notified that there was any prior issues with the toilet in the basement of the property...

in question.  While the home was shown it is true that an agent admitted to flushing the toilet in the basement to show a client that it did in fact work.  There were no signs or anything warning agent, client or any house guests that the this toilet should not be used or flushed.  There was evidence in the basement at that time that there had been some usage in the past (such as toilet paper, and water in the bowl).  However this does not prove that no other uses from the household may have used this area of the house.  Beacon Property Management was never informed by either tenant or owner that there were signs of running water at the property, until the high water bill came in.  At that time the owner went to the property to identify what caused the water bill to go up drastically.  This same example applies if the tenants had guests or company at the home, they would be responsible for the usage of any utility. Beacon Property Management did not hold the security deposit for the tenants, and was not instructed to pay the water bill on behalf of the tenants from the owner. Our company is the agent for the property owner, and our office has been in communication with the property owner on how to resolve this situation.  Beacon Property Management will not cover the cost associated with the water bill, and this has been explained to all parties associated with the lease. 
Management

Revdex.com of Central Ohio in regards to my complaint #[redacted]....Please refer to attached emails for documentation. Thank you.---------- Forwarded message ---------From: <[redacted]@beaconman.com>Date: Sat, Mar 10, 2018, 9:24 AMSubject: RE: Termination of Management ServicesTo: [redacted]...

<[redacted]@gmail.com>whenever we mail keys seems to not work well. we gave you a copy of the keywe have. we can destroy the other one.Brian A[redacted]Property Manager/Associate BrokerBeacon Property Management and Realty, Inc.807 E Broad StreetColumbus, Ohio 43205T 614-228-6700 F614-228-1617-------- Original Message --------Subject: Re: Termination of Management ServicesFrom: [redacted] <l[redacted]@gmail.com>Date: Tue, March 06, 2018 5:35 pmTo: Brian A[redacted] <[redacted]@beaconman.com>Also...could you mail the keys to my house in Hamden Ct?On Tue, Mar 6, 2018, 5:07 PM <[redacted]@beaconman.com> wrote:…I will get our accounting department on it immediately. I'm sorry itdidn't work out.Brian A[redacted]Property Manager/Associate BrokerBeacon Property Management and Realty, Inc.807 E Broad StreetColumbus, Ohio 43205T 614-228-6700 F614-228-1617-------- Original Message --------Subject: Termination of Management ServicesFrom: [redacted] <l[redacted]@gmail.com>Date: Tue, March 06, 2018 4:41 pmTo: Brian A[redacted] <[redacted]@beaconman.com>Good afternoon Brian,Per our phone conversation, I mentioned it I would like to terminate ourcontract due to being unsatisfied with certain services... Please note thatI am totally okay with the service that you have provided to me, I am justunhappy with the other services in terms of office management andmaintenance department. You instructed me that because you haven't startedmarketing the house nor received any monies or lease for the house that itshould be no problem with me terminating effective immediately. You alsoinformed me that they would not be considered a contract breach as well. Ithank you for this Act of wonderful customer service and it is wellreceived. Effective immediately on March 6th 2018 I wish to terminate arecontract agreement as property manager and homeowner. Please begin theprocess and let me know how much of my $500 deposit I will be receivingand in which form thank you very much. Have a wonderful day Brian.[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Beacon Property Management follows all procedures accordingly for the move out process.  Once keys are collected our office coordinates the move out inspection/walk thru.  We follow the Ohio Law to have statements of the security deposit returned to the tenant within 30 days of their move out.  That process has been completed and their statements of deposits have been returned with the forwarding addresses that was provided.  Beacon Property Management is now requesting a copy of the check or payment method from each tenant showing how thier SECURITY DEPOSIT was paid.  This will show that the SECURITY DEPOSIT, not rent was paid directly to the property owner.

Beacon Property Management did not hold the security deposit for the residents.  This property was turned over to Beacon Property Management in September 2013 after they had already sign seperate leases with the property owner.  The owner collected the security deposits and did not turn those over to our management company.  The property owner has had several discussions via email and phone conversations with our Property Manager and Maintenance Supervisor of how to resolve the situation with the water.  This is our final repsonse to this matter.

Consumer submitted documentation (photos and emails).

After reviewing the first complaint I called the complainant right after to advise them that the application fee would be refunded to them.  They requested that it be mailed to them.  Unfortunately we cannot control how an investor wants to market their property.  I had this...

conversation with them to advise that ultimately the owners can make changes that supersede our decisions.  When speaking with the complainant we advised that we will let them know if any other properties come available through our office for the area and price they are looking to stay within.  Hopefully to retain them as good future renters.