Beams Roofing & Contracting, LLC

As I said in my last response, the power fan was working when we finished the job.? I do agree with the customer that the power fan would not shut off.? We went out there and discovered this is a problem with the power fan.? This has nothing to do with the workmanship.? The customer called me the other day, but then had to let me go and said he would call me back.? I will be glad to help the customer out in getting him a new power fan.? We must go through the supplier because the power fan appears to be defective.? My personal cell number is [redacted] ? Thanks [redacted] ***

This is my last response for this? complaint.? I completely disagree with the customer about the truth here.? The customer is now giving information about me personally.? I told the customer to call me after the last responseI never said I would call him back, he said he had to go he would call me back.? Again, we installed the fan and was working.? At this point the customer must go to the warranty process with the manufacturer.? This is not a workmanship warranty.? That being said, we have came out attempted to resolve the problem.? If the customer would call me at [redacted] maybe we can work out this problem.? ? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Re: complaint # [redacted] I'm glad that my wife keeps her text messages.? I am currently looking at a series of her correspondence over several days with Mr [redacted] regarding the fan and our attempts to have [redacted] Construction replace the damaged fan.? There was phone correspondence as well? ? We are disappointed in Mr***'s response to our complaint, but after three years of no results this is no surprise to us.? cell [redacted] My daughter copied and pasted the text conversations between my wife and [redacted] that was taken from my wife's phone.? There were multiple phone conversations as well.I don't know how ***'s Construction can claim that the fan was working satisfactorily when they disconnected it because it was faulty.? I think a check to us in the amount of $would be in order since that is the amount that his company referenced above.I would appreciate a quick response on their part since the heat index is approaching ? Alan? ________________________________________________________________________________...⇄ 8/11/Text correspondenceHi, [redacted] This is [redacted] in [redacted] ***Just wondering if you've heard back from the manufacturer of our roof fanIf it will ever quit storming, you all might be able to repair it!! Thanks so much I have been left in limboYour fan has a warranty on it but that's the responsibility of the manufacturerThey should pay to have a new fan installed and hooked up by an electricianIf it was something small we would just fix it but buying a new fan, installing it and getting an electrician to hook it up costs about $They haven't returned calls to meAfter a while I dropped the ball on itWe are a small business and other things have pulled me away from itNot making excuses, I dropped the ball on keeping up with itI will make sure it stays a priority now until we get it resolvedI will also try to get our supplier more involved since they pur [redacted] a lot of products from the manufacturer of your fanI'm sorry I let this slide away like I didIt won't happen again No problemJust hadn't heard back from you in a whileThanks for keeping on it I willJust called the supplierThey are going to call on my behalf to get someone to talk to me about itI think they make it hard hoping people will just give up on the warranty Great idea involving the supplierI think you're right about the idea of people giving up I have someone who's going to meet me at your Alls house within a weekHe's the [redacted] rep in this areaI had no idea they even had a rep until yesterdayI was talking to another roofer and was complaining about the service (no call backs) from [redacted] He had the numberThis guy actually responded quicklyI guess no one at that company is willing to do anymore than their job title says He has asked me to send him your address and phone numberI am out of the office todayIs there anyway you could text me back with that information? I am just unable to get back to the office today to look it up I am so glad somebody is finally willing to come out and look at it! ***,? that's great!!? Our address is [redacted] ? [redacted] ? [redacted] Thank you I'll schedule it with you all so we can get it the house when they come Sounds good

As I said in my last response, the power fan was working when we finished the job I do agree with the customer that the power fan would not shut off We went out there and discovered this is a problem with the power fan This has nothing to do with the workmanship The customer called me the other day, but then had to let me go and said he would call me back I will be glad to help the customer out in getting him a new power fan We must go through the supplier because the power fan appears to be defective My personal cell number is [redacted] Thanks [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is indicative of the runaround that we have received from this companyThere are several misstatements that Mr [redacted] has made First, it was he that said he could not speak to me because he was with a client and that he would call me back This was several days ago and he has yet to call me back Secondly, the power fan was pur***d through his company and it should be his responsibility to call his supplier to get the fan replaced You can see from text messages that his company let the ball drop and did not take care of the matter over a multi-year period.Lastly, he contends that a power fan that will not shut off is working properly I would ask him to provide the name of the electrician who installed the fan It appears that this will be resolved in court due to his business practices -- [redacted]

I talk to [redacted] about this issue on 06/14/2016.? He informed me that we did install a power fan that was working at the time of installation.? We at ***s Roofing & Contracting LLC had no knowledge of the power fan issue.? If the customer has called the office, we would have had someone go out and inspect the power fan.? If we did something wrong then we will fix it.? Please have the customer to call the office at [redacted] ? ? ? Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Last week I had a roofer remove and replace the defective fan at a cost of $and an electrician connected the existing wiring at a cost of $100. An attorney suggested we proceed with a complaint at the Kentucky Attorney General's Consumer Division. I submitted the complaint earlier this week *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Re: complaint #***I'm glad that my wife keeps her text messages. I am currently looking at a series of her correspondence over several days with Mr*** regarding the fan and our attempts to have *** Construction replace the damaged fan. There was phone correspondence as well We are disappointed in Mr***'s response to our complaint, but after three years of no results this is no surprise to us. cell ***My daughter copied and pasted the text conversations between my wife and *** that was taken from my wife's phone. There were multiple phone conversations as well.I don't know how ***'s Construction can claim that the fan was working satisfactorily when they disconnected it because it was faulty. I think a check to us in the amount of $would be in order since that is the amount that his company referenced above.I would appreciate a quick response on their part since the heat index is approaching Alan ________________________________________________________________________________...⇄ 8/11/Text correspondenceHi, *** This is *** *** in *** ***Just wondering if you've heard back from the manufacturer of our roof fanIf it will ever quit storming, you all might be able to repair it!! Thanks so muchI have been left in limboYour fan has a warranty on it but that's the responsibility of the manufacturerThey should pay to have a new fan installed and hooked up by an electricianIf it was something small we would just fix it but buying a new fan, installing it and getting an electrician to hook it up costs about $They haven't returned calls to meAfter a while I dropped the ball on itWe are a small business and other things have pulled me away from itNot making excuses, I dropped the ball on keeping up with itI will make sure it stays a priority now until we get it resolvedI will also try to get our supplier more involved since they pur*** a lot of products from the manufacturer of your fanI'm sorry I let this slide away like I didIt won't happen againNo problemJust hadn't heard back from you in a whileThanks for keeping on itI willJust called the supplierThey are going to call on my behalf to get someone to talk to me about itI think they make it hard hoping people will just give up on the warranty Great idea involving the supplierI think you're right about the idea of people giving upI have someone who's going to meet me at your Alls house within a weekHe's the *** rep in this areaI had no idea they even had a rep until yesterdayI was talking to another roofer and was complaining about the service (no call backs) from ***He had the numberThis guy actually responded quicklyI guess no one at that company is willing to do anymore than their job title saysHe has asked me to send him your address and phone numberI am out of the office todayIs there anyway you could text me back with that information? I am just unable to get back to the office today to look it upI am so glad somebody is finally willing to come out and look at it! ***, that's great!! Our address is *** *** *** *** *** *** *** *** Thank youI'll schedule it with you all so we can get it the house when they come Sounds good

I talk to *** about this issue on 06/14/2016. He informed me that we did install a power fan that was working at the time of installation. We at ***s Roofing & Contracting LLC had no knowledge of the power fan issue. If the customer has called the office, we would have had
someone go out and inspect the power fan. If we did something wrong then we will fix it. Please have the customer to call the office at *** Thanks*** ***

This is my last response for this complaint. I completely disagree with the customer about the truth here. The customer is now giving information about me personally. I told the customer to call me after the last responseI never said I would call him back, he said he had to go he would call me back. Again, we installed the fan and was working. At this point the customer must go to the warranty process with the manufacturer. This is not a workmanship warranty. That being said, we have came out attempted to resolve the problem. If the customer would call me at *** maybe we can work out this problem. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response is indicative of the runaround that we have received from this companyThere are several misstatements that Mr*** has made. First, it was he that said he could not speak to me because he was with a client and that he would call me back. This was several days ago and he has yet to call me back Secondly, the power fan was pur***d through his company and it should be his responsibility to call his supplier to get the fan replaced. You can see from text messages that his company let the ball drop and did not take care of the matter over a multi-year period.Lastly, he contends that a power fan that will not shut off is working properly. I would ask him to provide the name of the electrician who installed the fan. It appears that this will be resolved in court due to his business practices -- *** *** *** ***

As I said in my last response, the power fan was working when we finished the job. I do agree with the customer that the power fan would not shut off. We went out there and discovered this is a problem with the power fan. This has nothing to do with the workmanship. The customer called me the other day, but then had to let me go and said he would call me back. I will be glad to help the customer out in getting him a new power fan. We must go through the supplier because the power fan appears to be defective. My personal cell number is *** Thanks*** ***

This is my last response for this complaint. I completely disagree with the customer about the truth here. The customer is now giving information about me personally. I told the customer to call me after the last responseI never said I would call him back, he said he had to go he would call me back. Again, we installed the fan and was working. At this point the customer must go to the warranty process with the manufacturer. This is not a workmanship warranty. That being said, we have came out attempted to resolve the problem. If the customer would call me at *** maybe we can work out this problem. ***

I talk to *** about this issue on 06/14/2016.? He informed me that we did install a power fan that was working at the time of installation.? We at ***s Roofing & Contracting LLC had no knowledge of the power fan issue.? If the customer has called the office, we would have had
someone go out and inspect the power fan.? If we did something wrong then we will fix it.? Please have the customer to call the office at ***? ? ? Thanks*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Re: complaint #***I'm glad that my wife keeps her text messages.? I am currently looking at a series of her correspondence over several days with Mr*** regarding the fan and our attempts to have *** Construction replace the damaged fan.? There was phone correspondence as well? ? We are disappointed in Mr***'s response to our complaint, but after three years of no results this is no surprise to us.? cell ***My daughter copied and pasted the text conversations between my wife and *** that was taken from my wife's phone.? There were multiple phone conversations as well.I don't know how ***'s Construction can claim that the fan was working satisfactorily when they disconnected it because it was faulty.? I think a check to us in the amount of $would be in order since that is the amount that his company referenced above.I would appreciate a quick response on their part since the heat index is approaching ? Alan? ________________________________________________________________________________...⇄ 8/11/Text correspondenceHi, *** This is *** *** in *** ***Just wondering if you've heard back from the manufacturer of our roof fanIf it will ever quit storming, you all might be able to repair it!! Thanks so much I have been left in limboYour fan has a warranty on it but that's the responsibility of the manufacturerThey should pay to have a new fan installed and hooked up by an electricianIf it was something small we would just fix it but buying a new fan, installing it and getting an electrician to hook it up costs about $They haven't returned calls to meAfter a while I dropped the ball on itWe are a small business and other things have pulled me away from itNot making excuses, I dropped the ball on keeping up with itI will make sure it stays a priority now until we get it resolvedI will also try to get our supplier more involved since they pur*** a lot of products from the manufacturer of your fanI'm sorry I let this slide away like I didIt won't happen again No problemJust hadn't heard back from you in a whileThanks for keeping on it I willJust called the supplierThey are going to call on my behalf to get someone to talk to me about itI think they make it hard hoping people will just give up on the warranty Great idea involving the supplierI think you're right about the idea of people giving up I have someone who's going to meet me at your Alls house within a weekHe's the *** rep in this areaI had no idea they even had a rep until yesterdayI was talking to another roofer and was complaining about the service (no call backs) from ***He had the numberThis guy actually responded quicklyI guess no one at that company is willing to do anymore than their job title says He has asked me to send him your address and phone numberI am out of the office todayIs there anyway you could text me back with that information? I am just unable to get back to the office today to look it up I am so glad somebody is finally willing to come out and look at it! ***,? that's great!!? Our address is *** *** *** *** *** ***? ***? *** Thank you I'll schedule it with you all so we can get it the house when they come Sounds good

As I said in my last response, the power fan was working when we finished the job.  I do agree with the customer that the power fan would not shut off.  We went out there and discovered this is a problem with the power fan.  This has nothing to do with the workmanship.  The customer called me the other day, but then had to let me go and said he would call me back.  I will be glad to help the customer out in getting him a new power fan.  We must go through the supplier because the power fan appears to be defective.  My personal cell number is [redacted] Thanks[redacted]

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I actually did not bring up the Revdex.com rating as a way of an
insult.  I brought it up to show that
when we initially looked for a roofing company, Beams Roofing had ZERO
complaints and that they went from ZERO complaints to FOUR complaints just
since we got our roof done.  So no, it
was not meant as an insult in any way.  I
simply found it telling.  And while Beams
may deal with thousands of customers, maybe had they dealt with those who had
issues fairly, they still would have had zero complaints.  When we contacted Beams about this problem,
they immediately went into defensive mode and immediately responded they weren’t
responsible and that was before all the issues and evidence had come to light.  They claim they did nothing wrong. That it
was all our fault cause we didn’t maintain our home.  As it should be evident from all that I have
stated, as well as the things I submit today, it should show beyond a shadow of
a doubt that we DID maintain our home and that Beams did something wrong when
they replaced our roof / gutters to have caused these issues.  
We bought our home March of 2007.  We did not have a replacement done until
August of 2012, not because we were having any problems, but because of the
hail storm that came through in 2012.  In
FIVE years, we did not ever once have a leaking problem.  Not once. Mr. [redacted] stated that the rotted wood came
from us not maintaining our home, but if you note in his first response to the Revdex.com
that when they repaired the roof, that piece of wood was perfectly fine.  He also stated in this last response the
board looked fine. However, as I stated
in my response, that piece of wood could have been completely missing and it would
not have mattered. The bottom line is the
leak occurred either because Beams did not angle the gutter correctly nor did
they place a downspout on that side of the house and it allowed for standing
water to collect causing a drip onto that wood (which inevitably went behind
the wood/loosened the caulking…if any was ever even put in there in the first
place). At first, we did think the leak
came from the furnace vent area where the nails popped up the shingles.  But because it still leaked after that was
repaired, we were forced to look elsewhere, which is how we found the
wood.  And we did think it was the rotted
wood that was the problem…I mean, who wouldn’t think that from the way it looks!
But as I stated in my last response, I
know the wood doesn’t matter.  It’s what’s
behind the wood and what caused it to get that way in the first place that’s
the issue! 
I will be the first to say that all of this has been over my
head.  All I have are the original documents
(contracts, estimates, etc.), pictures and what other contractors and my own
insurance agent has told us.  They said
that because the gutter was not angled correctly (or a downspout installed), it
caused water to stand in the gutter and continually drip right onto the area
where that piece of wood is.  The roofer
that came out to fix it actually cut a hole in the gutter itself (in lieu of
attaching a downspout) to allow the water to run out of the gutter and
onto/then off of the roof so standing water wouldn’t constantly drip anymore. Had the gutter and/or downspout been faulty before
the roof replacement, the wood would have showed some signs of rot.  It did not.
If you look at the attached pictures, you can see two
things.  One is the wet spot on the roof
where the rest of the roof is completely dry (we’d had rain the previous day or
so).  The second thing you will see is
the severity of that rotted wood.  They
said it was perfectly fine 2 ½ years ago. 
That’s a whole lot of rot for 2 ½ years so SOMETHING had to cause it to deteriorate
that quickly.  
In his latest response, Mr. [redacted] said taking off that
board and putting flashing behind it would be a major amount of work.  Could it be that maybe that is why it wasn’t
done right in the first place? Mr.
Rigney keeps referring back to the Contract as the reason the flashing wasn’t
put on there.  Well it might not have
been on the contract, but it was on the estimate. And even if it didn’t call for flashing, then
someone didn’t caulk it like they were supposed to (or if they did, the
constant dripping water from the faulty gutter stripped it). 
When Mr. [redacted] came out to assess the damage, he stated to
my husband that when the Siding Guy got the wood out of there that if Beams
didn’t do something correctly (which at the time, we had no clue what he meant),
then they (Beams) would be accountable. 
See attached email chain for more info on this as my husband typed up
exactly what Mr. [redacted] had stated so that it was fresh in his mind to send to
the insurance agent.  You will also note
in Mr. [redacted]’s reply in the email chain that they will “install the new cap
and storm collar in the next few weeks because that was forgotten and that’s
what [redacted] wants”.  But yet he said
in his latest response to the Revdex.com that the cap and storm collar were not [redacted]ed
on the contract so therefore, no replacement. 
So which is it?  Is Mr. [redacted]
going by the contract or the insurance estimate and what [redacted] wants (and
what he confirmed via fax was completed)? 
He is talking out of both sides of his mouth. 
In his response, Mr. [redacted] attached the contract we signed
that indicates no flashing; however, he did not provide the Revdex.com with the other
documents relative to the contract and insurance estimate.  Therefore, please find attached a fax from
Beams to [redacted] which is a “Certificate of Completion and Final Invoice”.  Please take note in the Certificate of
Completion it states: “…all items [redacted]ed in the insurance estimate have been
completed…”.  Furthermore, on the [final]
Invoice, it states: “All Other Items completed per [redacted] Insurance
Estimate.”  Please also find attached the
pertinent parts of the insurance estimate (highlighted) for your review that
shows the work that was to be completed. 
There was supposed to be step flashing as well as the furnace vent –
rain cap and storm collar replaced.  
So even if these items weren’t on the contract, we were
under the impression that the insurance estimate is what they go off in the end.  After all, it was the insurance company they
were working with to complete the job as they wanted it done.  We deferred to our insurance estimate what needed
done as well as the first page of the contract states that we are to provide a
copy of the estimate to our contractor, which we did.  We understood the contract as just a basic “we
are hiring you to replace the roof but it goes without saying that you also do
what the insurance company wants done. Not to mention the Certificate of Completion was
addressed TO [redacted] stating that all items [redacted]ed in the insurance
estimate have been completed.  So as
a consumer who has hired a company to do a complete roofing and gutter job, what
am I to go by…the contract or the insurance estimate?  Or do we just pick and choose what is valid
and what is not? Again, Mr. [redacted] is
talking out of both sides out of his mouth. 
Note that the downspouts were not to be
replaced because they were fine.  They
were to simply reattach them to the new gutters.  From what I understand, one side of the house
has the downspout reattached.  However,
the one side did not.  So I don’t know if
there never was one, it was lost or accidentally thrown away during the tear
off or what happened to it.  We just know
there isn’t one there now. 
In Mr. [redacted]’s last paragraph, he stated that he “even
tried to help Mr. & Mrs. [redacted] by temporarily sealing the area until they
could get it fixed.”  Well, since it was their
company who put the roof on, I would think they would have fixed it AND found
out what caused it to deteriorate like that. 
Nope, he just blamed us for not maintaining our home and he was outta
there denying, denying, denying all the way. 
I will not comment on the insurance aspect of this matter as
that is still in Subrogation, regardless of what Mr. [redacted] says. I would have GLADLY rather have worked this
out with Beams Roofing than go this route, but when they took the stance they
did, I had no choice because I stand behind my claim that they did something
wrong and they public has the right to know that this is how you will be treated if you have an issue. 
As I stated earlier, this is all above my head. My husband’s
as well.  That’s why we hired
professionals.  Revdex.com accredited
professionals to do the work and ensure it was done right.  Mr. [redacted] backpedaled on the couple of
things he did admit.  He said that they’d
replace the cap and storm collar and he said if something was wrong behind the
wood, it would be Beams’ fault.  Of
course we know his stance on that now.  I
understand it’s a he said, she said situation in some aspects.  However, if you look at everything Mr. [redacted]
has submitted, you will see he is picking and choosing what he sends to you or
explains to you, just as he is picking and choosing what he responds to in
regard to the Complaint (i.e., to him
the complaint about the gutters deserves little attention because HE inspected
them and they looked fine.  Of course he
is going to say that!).   He is only
sending you what makes Beams look good. 
I guess he didn’t realize I had all of this paperwork from 2 ½ years ago.  I feel everything I have said /submitted should
back my claim that they did not stand behind their 5 year workmanship warranty
and the public has a right to know this could be what happens if you have a complaint with their workmanship.  If
the gutters aren’t on correctly and/or that area behind that piece of wood wasn’t
done correctly, then that’s a workmanship problem…not a we didn’t maintain our
home problem.
Thank you again for your consideration.  If the Revdex.com should need anything else, or need
further clarification, please advise.
Sincerely,
[redacted] (“[redacted]”) [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Last week I had a roofer remove and replace the defective fan at a cost of $375 and an electrician connected the existing wiring at a cost of $100.  An attorney suggested we proceed with a complaint at the Kentucky Attorney General's Consumer Division.  I submitted the complaint earlier this week.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is indicative of the runaround that we have received from this company. There are several misstatements that Mr. [redacted] has made.  First, it was he that said he could not speak to me because he was with a client and that he would call me back.  This was several days ago and he has yet to call me back.  Secondly, the power fan was pur[redacted]d through his company and it should be his responsibility to call his supplier to get the fan replaced.  You can see from text messages that his company let the ball drop and did not take care of the matter over a multi-year period.Lastly, he contends that a power fan that will not shut off is working properly.  I would ask him to provide the name of the electrician who installed the fan.  It appears that this will be resolved in court due to his business practices -- [redacted]

Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not and does not resolve my complaint.  They accept no culpability at all for this issue and blame it on everything but their workmanship. If someone has a COMPLETE roof and gutter replaced, it would stand to reason it should not have leaked 2 1/2 years later.  Another note I find HIGHLY telling and interesting is that when we were looking for roofing contractors and we looked on the Revdex.com website regarding Beams Roofing, they had zero complaints [redacted]ed.  However, since September of 2012 (our job was in August of 2012), they have had THREE complaints [redacted]ed on the website and now my complaint...making it FOUR complaints against them since 2012!  In order to respond to Beams' response, I have [redacted]ed my response below theirs in red font . 
Thank you for your time and consideration.Sincerely,
[redacted]
MESSAGE FROM BUSINESS:Mrs. [redacted] is mistaken about many things.  Our workmanship warranty is perfectly good. If she would have had a leak caused by something we replaced on her roof or gutter system we would have covered the damage. The problem is that the piece of fascia board causing the leak (this is the ONLY area on the roof leaking regardless of the many items Mrs. [redacted]ed in her complaint) was not supposed to be replaced under our contract.  When we installed the roof and gutters this piece of wood looked fine. No signs of wood rot.  Two and a half years later it shows signs of rot because the house was not maintained properly.  Exposed wood has to be painted every so often in order to keep moisture out. It is apparent the house hasn't been painted in 10 years or more.  We are not responsible for leaks arising from a piece of wood we did not replace/work on that rotted due to the customer's negligence in maintaining their home.If Beams workmanship was perfectly good, we would not have these issues just 2 1/2 years after a complete roofing and gutter job.  The fascia board to which Mr. [redacted] refers had never been a problem in the 5+ years we owned the house and as he stated above, when they were up there, the wood was not rotted...there were "no signs of wood rot" (therefore, I will not respond to his claim we neglected to maintain our home).  We eventually learned that because the gutter was not slanted correctly to allow the water to run down and off the roof, there was standing water in the gutter that constantly dripped onto the fascia board causing it to rot over time.  However, that is not what caused the actual leak.  The actual leak stems from the fact that they did not put step flashing behind that fascia board as called for in the original order.  After Mrs. [redacted] reported the leak I visited the home to take a look.  They were under the assumption the furnace pipe was leaking.  This is what "another contractor" told them.  It was very apparent the leak had nothing to do with the furnace pipe but was due to the rotted fascia board in question.  I took photos of the deteriorated wood, showed Mr. [redacted] and even tried to help them by putting caulking on the wood to temporarily seal it in until it could be replaced (Mr. [redacted] said they were having some siding and trim work done soon). When I left the house it was understood we were not responsible.Yes, at first, we did think it was the furnace pipe because when Metro Restorations got up there, they noticed that nails popped up the flashing, and as it was the most obvious problem, it is easy to understand why we initially thought it was the furnace flashing. Note that the furnace pipe and cap had not been replaced which per the original order from 2012 was supposed to be and Beams admitted they didn't do that either.  It wasn't until after it rained and leaked again that we realized it may not have been the flashing (although who's to say it wasn't part and partial of the leak?).   Beams came out and finally found the rotting wood (which even took him a while to find so it obviously wasn't "very apparent").   Beams fixed the area of leaking but nothing was said about what caused the wood to rot like that in 2 1/2 years.  He simply said that when the siding guy comes to wrap it, if there is something behind it not done, to let them know (which we really didn't know what he meant by that so we referred to other contractors in that regard).  That was when it was determined that there was no flashing behind that piece of fascia wood per the 2012 order.  It was also explained to us that even if that wood was totally missing, if the step flashing had been put in place like it was supposed to have been, it would not have leaked.  Therefore, because the step flashing was not replaced behind the wood, the constant leak from the misplaced gutter is what caused the leak. We were NEVER under the impression or understood that Beams was not responsible and/or culpable as we knew the roof/gutters had only been replaced 2 1/2 years ago so we couldn't understand how we had a leak! I assume Mrs. [redacted] didn't find this answer satisfactory because it meant she had to pay for the damage.  She emailed me asking me to pay for the damage. I explained why we were not responsible and told her no. After this Mrs. [redacted] filed a claim against our General Liability insurance.. For anyone who knows how insurance companies work, if we had any liability whatsoever our insurance carrier would have paid the claim to avoid unsuccessful litigation. Our insurance carrier found we had absolutely no liability.  They denied and closed Mrs. [redacted]' claim.  After that we received the Revdex.com complaint. I didn't find the answer satisfactory because it wasn't satisfactory!  When you lay out all of the facts, I do not understand how they cannot find themselves at fault (although it's called deny, deny, deny).  And yes, I know how insurance companies work and it isn't the way Mr. [redacted] describes it!  However, the facts are the facts. The claim has not been closed between the insurance companies.  And my complaint to the Revdex.com is to ensure the public is aware of Beams business practices.  Four complaints in 2 1/2 years is telling. Mrs. [redacted] does not have an all encompassing home warranty.  She has a 5 year workmanship warranty ONLY on work that we completed.  We will never change our mind.  We are not responsible at all and will not pay for the leak that Mrs. [redacted] experienced.  We would be more than happy to show the Revdex.com a copy of the contract and photos of the area so they can decide for themselves.  This complaint shouldn't show up on our record.  The complaint deals with something not even [redacted]ed in the contract's scope of work.The 5-year workmanship warranty would cover the improper placement of the gutter, the failure to replace the step-flashing (which led to the leak) as well as the failure to replace the furnace vent and cap. As Mr. [redacted] himself stated, there was no rot on the wood when they replaced the roof (therefore, the previous gutter was operating correctly).  They did not install their gutter correctly nor did they put in the step flashing called for in the original order which eventually led to the leak.  The dripping rotted the wood, which wasn't pretty.  However, it was the improper placement of the gutter and the lack of installing the step flashing that caused the leak, which led to a disaster.  And let me just say...this was not just a little leak.  There was literally a stream of water running down a support beam that filled up a pitcher in less than five minutes.  Because of the heavy rains, three levels of my house were ruined.  Once I realized we had a leak, I placed buckets and towels but I could do nothing about the rain coming in behind the walls. I also have photos and a video that I would be glad to show to the Revdex.com.  I feel once you see it all set out, you will agree that the public needs to be made aware that Beams doesn't deserve the A+ rating it had in the past.  I don't know if the other complaints [redacted]ed were settled satisfactorily or if they just didn't respond to Beams' response, which in effect closes it as satisfactory.  I however, will not close the claim as satisfactory until it is addressed in a satisfactory manner.  Mr. [redacted] keeps addressing the piece of wood, which wasn't the only thing [redacted]ed in my Complaint!   How about he address the other things I addressed.  Better yet, how about Beams take responsibility for not doing what they were supposed to as well as the issue of the misaligned gutters.  Those things DO fall under the contract's scope of work!  The remainder of Mrs. [redacted] complaint is irrelevant.  It's not worth addressing.  The piece of wood that caused the leak was not supposed to be replaced in our contract. It was not maintained as it should have been which led to the wood rotting.  We hope the Revdex.com will look at the photos and the contract and completely remove this frivolous complaint. Maybe the wood wasn't supposed to be replaced per the original order (which from Mr. [redacted]'s statement it wouldn't have needed replaced anyway cause it looked fine, no sign of rot); however, the step-flashing was to be replaced and it wasn't!  As was the furnace vent and cap and it wasn't. Simply put - the rotting wood was caused by the improper placement of the gutters, and the leak was caused by not replacing the step flashing.  I would say these are not "frivolous" matters and I do not think anyone else would think so either! Mrs. [redacted]' insurance company denied her claim for this component because they don't cover wood rot.  We denied her warranty request. Our general liability insurance carrier denied her claim.  These companies, including ours, know that wood rot is caused by not maintaining the property.  Once again, it has nothing to do with our workmanship.In response to the insurance company claim(s), the matter has not been closed between the insurance companies.  My complaint to the Revdex.com is to simply let the Revdex.com and the public know that Beams does not stand behind their work/warranty.  And since there have been three other complaints since 2012, it stands to reason that we are not the only ones who feel this company is not standing behind their work. We aren't asking them to stand behind the rotten wood. We are asking them to stand behind the other facts as set out in this matter.Thank you.[redacted] ("[redacted]") [redacted]Thanks,[redacted]General Manager  (502)426-0644