Beauty & Truth

Customer Support Beauty & Truth [redacted]  MI  [redacted] RE: Case [redacted]              Ms. [redacted]placed an order for our Wrinkle Rewind Skin Care Anti-Aging Cream 8/6/2015, andby doing so agreed...

to the terms and conditions of the 14day trial offer. Ms. [redacted]then contacted customer support 8/30/15 and requested cancellation. The accountwas cancelled and no further charges or shipments occurred as of 8/30/15. On 10/1/15, Ms. [redacted] contacted customer support andrequested a refund. As per our terms and conditions, we offer a 30day moneyback guarantee to ensure customer satisfaction. Because Ms. [redacted] was outside ofher 30 days, she is not eligible for a full refund.  In response to Ms. [redacted]’ complaint, we have issued a 50%refund for for the product ordered 08/01/15. We hope that Ms. [redacted] issatisfied.  If you require any additional information, please contactour customer support department at ###-###-####. Best regards,Beauty and Truth Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by K.Y. who is under no obligation to return the partially refunded trial items.

The membership was canceled as requested on Aug. 28th, 2016 and confirmed via email. PM is under no obligation to return the trial package however customer service has sent return instructions anyway. There will be no further charges nor shipments of product unless otherwise directed by PM.

Memberships canceled as requested. Trial items confirmed delivered on February 4th, 2016. Customer under no obligation to return the items however return instructions were sent via email on January 31st, 2016. There will be no further billings nor shipments of product unless otherwise directed by...

[redacted]

On November 10th, 2015, [redacted] placed an order for 1x Oxygenius trial offer, paid $4.95 for shipping and handling, and received an order confirmation email that included the following passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery Program....

At the end of your 18-day trial period your [redacted] will be charged the full value of your trial order. Every 30 days thereafter, you'll be sent a full-size refill order using your [redacted] on file. We offer a 30-day guarantee. Should you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handling. Return shipping is the responsibility of the customer." [redacted] had the opportunity to read the terms and conditions of the trial offer before and on the confirmation page: "If I enroll in the membership program I am agreeing to be charged $4.95 today and $98.71 for my trial skincare product on the 15th day if I do not call to cancel my membership. I will receive a full-size bottle of skincare product for $98.71 (S&H included) every 30 days thereafter until I cancel. My credit card will be billed and my shipment will be sent automatically at those times. Shipments will continue until I call to cancel my membership at ###-###-#### or by emailing [redacted]@findbeautyandtruth.com, open 24 hours a day, 7 days a week. Product ships in 1-3 business days and is delivered in 3-5 business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. Refund Policy: I understand that if I am not fully satisfied with my products I may cancel my order at any time by calling customer service and returning any unused, unopened Product to our warehouse. All returns must be within 30 days of original purchase (excluding trial product). Shipping and handling charges are non-refundable." The item was confirmed delivered on November 16th, 2015 (9[redacted]795[redacted]) and as scheduled, [redacted] was charged $79.95 on November 29th, 2015. The return window is closed, however, in good faith, today we've actioned 1x free Oxygenius for [redacted] and consider this matter resolved. The membership is canceled so there will be no further billings or shipments unless otherwise directed by [redacted]

Returns processed to date: None.Refunds processed to date (total): $330.15The membership was canceled as requested. There will be no further charges nor shipments of product unless otherwise directed by MT. B&T encourages MT to return the refunded items in good faith as soon as possible.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer Support Beauty & Truth [redacted]  MI  [redacted] RE: Case [redacted]                   Ms.[redacted] placed an order for our Wrinkle Rewind Skin Care Anti-Aging...

Cream3/15/2015, and by doing so agreed to the terms and conditions of the 14daytrial offer. Ms. [redacted] then contacted customer support 5/30/15 and requestedcancellation. The account was cancelled and no further charges or shipmentsoccurred as of 5/30/15. On 6/9/15, Ms. [redacted] contacted customer support andrequested a refund. As per our terms and conditions, we offer a 30day moneyback guarantee to ensure customer satisfaction. Because Ms. [redacted] wasoutside of her 30 days, we offered a 50% refund on all products purchased, andas agreed to, a total refund of $132.72 was issued. In response to Ms. [redacted]’s complaint, we have issued anadditional refund for the remaining balance of the last product ordered fourmonths prior to the date of this letter. We hope that Ms. [redacted] is satisfiedwith her refund and free product.  If you require any additional information, please contactour customer support department at ###-###-####. Best regards,Beauty and Truth Customer Support RE: Case [redacted] Ms. [redacted] placed an order for our Wrinkle Rewind Skin Care Anti-Aging Cream3/15/2015, and by doing so agreed to the terms and conditions of the 14daytrial offer. Ms. [redacted] then contacted customer support 5/30/15 and requestedcancellation. The account was cancelled and no further charges or shipmentsoccurred as of 5/30/15.On 6/9/15, Ms. [redacted] contacted customer support andrequested a refund. As per our terms and conditions, we offer a 30day moneyback guarantee to ensure customer satisfaction. Because Ms. [redacted] wasoutside of her 30 days, we offered a 50% refund on all products purchased, andas agreed to, a total refund of $132.72 was issued.In response to Ms. [redacted]’s complaint, we have issued anadditional refund for the remaining balance of the last product ordered fourmonths prior to the date of this letter. We hope that Ms. [redacted] is satisfiedwith her refund and free product. If you require any additional information, please contactour customer support department at ###-###-####. Best regards,Beauty and Truth Customer Support

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However, I do not appreciate the manner in which this business transaction was handled.  I do not like the fact that I had to argue with the agent to get my money refunded and to cancel a membership I specifically said I did not want.  I believe this business does not perform the transactions above board and they should be recognized as the scam artists they are.Regards,
[redacted]

The membership was canceled as requested. There will be no further charges nor shipments unless otherwise directed by I.G. who has received product return instructions via email. A total of $98.71 was refunded as requested. Please allow 5 to 10 banking days for the funds to be reflected.

On July 14th, 2015, [redacted] requested the cancellation of two memberships, Wrinkle Rewind and Oxygenius. On that day, [redacted] was furnished with return instructions and cancellation confirmation emails. There will be no further billings or shipments of product unless otherwise directed by [redacted] A total of...

$159.90 has been refunded in good faith despite no returns processed to date.

The membership is closed. There will be no further charges nor shipments unless otherwise directed by [redacted]

In good faith, B&T has actioned refunds totaling $179.92 and sent return instructions via email. The account is canceled so there will be no further billings or shipments unless otherwise directed by [redacted] who thus far has not returned any products to match the refunds actioned up-front. Here is...

an excerpt from the order confirmation email [redacted] received the day the trial was purchased: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery Program. At the end of your 15-day trial period your [redacted] will be charged the full value of your trial order. Every 30 days thereafter, you'll be sent a full-size refill order using your [redacted] on file. We offer a 30-day guarantee. Should you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handling. Return shipping is the responsibility of the customer."

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]What do you mean you don't understand this customer ME? Truth and beauty mislead consumers that 4.95 was all one needed to pay for these Trial Items NOT A CONTRACT FOR NOW AND FOREVER THIS IS A SCAM  SENDING items that I did not order and never received .  I will not pay for a trial item beyond 4.95 for shipping  There was not need to send full sizes and the FDA needs to know that there is only one item listed as an ingredient  and know no other information .  There is no telephone to call if there were an emgerency. Definitely I will refer to the FDA
Regards,
[redacted]

Refunds processed to date:  Oct. 26th, 2015 (-$44.25) Oct. 29th, 2015 (-$44.24)Returned items in good condition: 1x WR received Oct. 29th, 2015Subscription canceled, no further charges or shipments unless otherwise directed by C.L.

On March 28th, 2016, customer service received a call from [redacted] who demanded a refund for an item that was not returned. Further, [redacted] was unable to provide a return tracking number. Today, the final refund of $49.36 was processed in good faith. Allow 5 to 10 days for the amount to be reflected....

B&T requests that [redacted] return the item as discussed and consider this matter resolved. The membership is canceled so there will be no further charges nor shipments unless otherwise directed by [redacted]