Beauty & Truth

On August 31st, 2015, [redacted]. placed an order for 2x trial offers, paid $4.95 and $6.95 in shipping and handling charges, and was sent an order confirmation email that included the following passage: "If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery...

Program. At the end of your 15-day trial period your [redacted] will be charged the full value of your trial order. Every 30 days thereafter, you'll be sent a full-size refill order using your [redacted] on file. We offer a 30-day guarantee. Should you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handling. Return shipping is the responsibility of the customer." As requested, both programs were canceled and there will be no further charges or shipments of product unless otherwise requested by [redacted]. Today B&T refunded the most recent charge (-$79.95 transaction_id=[redacted]) and [redacted]. can expect to access those funds within 5-10 banking days. [redacted]. received return instructions via email. B&T expects the last order -that was already reported delivered to the address on file- will be returned in good faith.[redacted]Date/TimeEvent NameLocation08 Jan 2016 12:16Package delivered by local post office[redacted], OK

On April 14th, 2015, [redacted] was provided with return instructions via email. There is no record of anything returned in good condition or otherwise. On that day [redacted] was explained the terms and conditions of the trial offer again which are also visible on the landing page.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Today we've refunded Ms. [redacted] the requested sum of $88.49 and the membership remains canceled. There will be no further billings nor shipments of product unless otherwise directed by Ms. [redacted]. Please allow 5 to 10 banking days for the refund (transaction id [redacted]9) to post back to your...

account. B&T considers this matter resolved.

On December 3rd, 2015, [redacted]. placed an order and received an order confirmation email with terms and contact information. Support received a request to cancel from [redacted]. on that day and executed the request by sending a cancellation confirmation email. [redacted]. was completely refunded before the products...

were shipped. The membership is canceled. There will be no further billings or shipments unless otherwise directed by [redacted].

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

[redacted] is not one of our products nor is that our [redacted] hotline number.

[redacted] was provided with return instructions via email on March 4th, 2016. The membership was canceled on that day as requested so there will be no further charges nor shipments or product unless otherwise directed by [redacted] The first refund (of $44.24) was processed on that day, and on March 8th, 2016,...

the second refund (of $44.25) was processed. To date, no product has been reported returned however [redacted] is under no obligation to complete the return. Even though the credit card on file was canceled by [redacted] will still be able to access those funds through the issuer. Refunds can take 5 to 10 banking days to be reflected, so the above two refunds should already be visible on updated statement. The resolution sought by [redacted] of a $88.49 refund has been actioned and B&T considers this matter resolved.

As requested, the membership was canceled. There will be no further charges nor shipments of product unless otherwise directed by GP.

The membership was canceled as requested and confirmed via email. Return instructions were also sent via email. There will be no further charges nor shipments of products unless otherwise directed by [redacted]. who is under no obligation to return the trial products or the samples.

The membership was canceled as requested and confirmed via email. Return instructions were also sent via email. There will be no further charges nor shipments of products unless otherwise directed by [redacted]. who is under no obligation to return the trial products.

On November 4th, 2015, [redacted] placed an order for 1x Wrinkle Rewind trial offer and paid $3.95 for shipping and handling. 15 days later, as noted below in the terms and conditions of the trial offer, [redacted] was charged the full value of the trial item. "If I enroll in the membership program I am...

agreeing to be charged $3.95 today and $88.49 for my trial skincare product on the 15th day if I do not call to cancel my membership. I will receive a full-size bottle of skincare product for $88.49 (S&H included) every 30 days thereafter until I cancel. My credit card will be billed and my shipment will be sent automatically at those times. Shipments will continue until I call to cancel my membership at ###-###-#### or by emailing [redacted]@findbeautyandtruth.com, open 24 hours a day, 7 days a week. Product ships in 1-3 business days and is delivered in 3-5 business days. By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me." We received a call from [redacted] on November 20th, 2015, and the membership was canceled as requested. There will be no further charges or shipments of product unless otherwise directed by [redacted]

[A default letter...

is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:  The firm's "free award" promotion via [redacted] is a total fraud!  Fair and correct business practices require upfront disclosure!  I have been cheated out of $14.70 as a direct result of their fraudulent practices.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
I only ordered two products.  I was sent six total. I am in ageement with paying the agreed upon price for the first two.  I would like a refund on the unopened and unused remaining four at the price that I was charged to my credit card.
Regards,
[redacted]

The membership was canceled as requested. There will be no further charges nor shipments of product unless otherwise directed by [redacted]. who is under no obligation to return the products shipped to date. On April 7th, 2016, [redacted]. was refunded $98.71 (transaction ID [redacted]) and sent return instructions...

via email.

[redacted] has not returned any of the items that were refunded up-front in good faith.

Trial offers which carry additional charges must be well disclosed to the customer.  Many companies offer different types of trials, that allow you to try their products before committing to purchase. They may also have automated refill programs as part of the offer. A trial offer allows you to...

try the product before buying it. Usually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own home. You are then charged for the product, if you have not contacted the company before the trial’s expiration date. “Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as such. A “free sample,” is yours to keep. Sites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details.  Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made.  Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $4.95 today and $98.71 for my trial skincare product on the 15th day if I do not call to cancel my membership. I will receive a full-size bottle of skincare product for $98.71 (S&H included) every 30 days thereafter until I cancel. My credit card will be billed and my shipment will be sent automatically at those times. Shipments will continue until I call to cancel my membership at ###-###-#### or by emailing [redacted]@findbeautyandtruth.com, open 24 hours a day, 7 days a week.By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me.”Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membership. Each of these areas clearly discloses our toll-free telephone number which has agents standing by 24/7 to handle customer requests.  When the customer receives their package, there is a packing slip indicating the same contact details. Within the package is a brochure which quite obviously state the on-going membership information and our contact details. If all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not want. In short, we strive for very transparent and highly available customer service. While the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaints.This customer was refunded  $49.35 on February 6, and once her return was received and processed, she was mailed a check for her remaining refund of $49.36 on March 17.

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
I'm sure that they DO have this information somewhere on their site; however, it was NOT made clear in their free offer.  I have found a significant number of complaints about this company's advertising policies, from consumers such as myself, who did not see the terms and conditions of their "free" offer.  I will not accept anything less than a full refund of my money.Regards,
[redacted]

The membership was canceled as requested; there will be no further charges nor shipments of product unless otherwise directed by [redacted] On March 12th, 2016, [redacted] was refunded $49.35; on March 16th, 2016, [redacted] was refunded $49.36 matching the total refund to date with the desired resolution. Please...

allow 5 to 10 banking days for the refunds to be reflected.

The membership was canceled as requested. There will be no further charges nor shipments of product unless otherwise directed by [redacted] Shipping and handling charges are non-refundable. [redacted] received an order confirmation order the day the original trial orders were placed: "If you made a trial order...

purchase, you've been automatically enrolled in our time-saving Delivery Program. At the end of your 15-day trial period your [redacted] will be charged the full value of your trial order. Every 30 days thereafter, you'll be sent a full-size refill order using your [redacted] on file. We offer a 30-day guarantee. Should you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handling. Return shipping is the responsibility of the customer." There are no further refunds available. B&T has not received any product returns from [redacted] nor can [redacted] provide a return tracking number.