Beauty and Truth

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, this company stated that all terms and conditions are stated at "point of sell"They are not on the site that I responded to at that timeI just want consumers to beware so you that they do not fall into the same situation as I, and many others have.Thank you Sincerely, [redacted] ***

There is nothing to refund this customer for, because she was never actually charged for the merchandiseAll she was ever charged was the non-refundable shipping and handling fee of $We do not issue checks to customers for return shipping chargesReturn shipping is the responsibility of the customer, as it clearly states in our policies

Trial offers which carry additional charges must be well disclosed to the customerWe do not offer "free samples" and nowhere do we advertise the trial offer as suchWe plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policyIt is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer service.According to my records, this customer has never contacted usIf she did indeed contact a live chat agent, then she did not proceed far enough in the conversation for him to even access her account in order to send her any RMA numbersOur self-serve phone system is incredibly easy to use, and allows for easy cancellation of membership over the phoneIf the customer wishes to be transferred to a live agent to obtain an RMA number, that's very easy to do tooAll they need to do is listen to the options and select the appropriate one to be transferredI'm not sure why this customer found it difficult, but I do apologize if she is not accustomed to automated phone systemsI have emailed her the RMA numbers she requested, and I've ensured her accounts are cancelled, so that there will be no further charges or shipments from us

This customer placed an order for a trial of one of our products, on February 7, 2017.Trial offers which carry additional charges must be well disclosed to the customer Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at [redacted] or by emailing [redacted] @findbeautyandtruth.com, open hours a day, days a week."By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policyIt is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWhile the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service levelWe have a 30-day return policy, which is clearly stated in multiple places.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaintsThis customer contacted us about returning one of her items (she is eligible for a refund on one of the two charges, in accordance with our day refund policy)She claims to have sent the item back, but we have yet to receive it at our warehouseWe have asked her repeatedly to provide the return tracking number, but she has ignored our requests for this informationShe has asked multiple times about our phone number, which is completely operationalshe is perhaps mis-dialling if she is unable to get through, as we receive all other calls successfully

Trial offers which carry additional charges must be well disclosed to the customer Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at 1- [redacted] or by emailing [redacted] @findbeautyandtruth.com, open hours a day, days a week."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle 30-day refund policyI am frankly confused how this customer is simultaneously claiming that she never received the products, but is also complaining about return shipping charges of returning orders to us? We have provided all tracking numbers of shipments that were sent to her, and USPS confirms they were all delivered: [redacted] , [redacted] and [redacted] It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceThis customer has already been assisted by our customer service department, and has been issued partial refunds in advance of her returnsThe rest of the refunds will be automatically applied when her returns are received and processed

Complaint: [redacted] I am rejecting this because: I returned their product at my local post office and did not get a tracking numberThe address is in [redacted] ** Sincerely, [redacted]

I think this customer may be confusing us with another companyPlease have her closely examine the charges on her statement that are in question, as they are not from usThe only charges I have for this customer are:- $shipping charge (SKIN REAWAKENING)- $package protection (SKINCARE PRECISION) The customer's account has already been cancelled, so I am not sure what she means by "they won't cancel it." Her membership was cancelled on March 8, when she contacted us to cancelYes, we send out two separate RMA (return merchandise authorization) numbers - that is because she had requested trials of two different products, the cream and the serumI'm really not sure what else I can do for this customer, as we have never charged her anything beyond the two initial charges of $and $for the shipping and handling of the trials she requested from usThis leads me to believe that any charges she may be disputing must be from another company(She mentions "my beauty"? I have no idea what that isDifferent company...?)

Trial offers which carry additional charges must be well disclosed to the customer Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at 1-866-710-or by emailing [email protected], open hours a day, days a week.By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policyIt is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWhile the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.This customer placed orders for two trials of different productsShe has already been refunded in full for the charges of $and $that she incurredHer subscription is already cancelled as she requested, so there will be no further charges or shipmentsShe has been sent return instructions for the products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever at no time (much less three times, was made aware of subscription and shipment of products within days of of order Sincerely, [redacted]

Trial offers which carry additional charges must be well disclosed to the customerOur risk-free trial does not entail a "free" productWe plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment detailsFurthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms this customer agreed to when she placed her order: "I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at [redacted] or by emailing [redacted] @findbeautyandtruth.com"Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policyIt is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceI believe that while the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaintsThis customer has never been charged anything beyond the initial $shipping charge for her trialHer account is already cancelled, so there will be no further charges or shipments from us

This return tracking number the customer provided is not pulling up anything: [redacted] The customer is stating that they returned something using this tracking numberbut USPS says "Status Not Available."The other tracking number, [redacted] , shows that it was delivered yesterdayIt takes up to a week for a return to be processed and refund applied.This customer's complaint is extremely unclear and hard to understandI hope I have addressed her concern adequatelyI can confirm that her account is set up to be refunded automatically when any returns she has made are received and processedHer account is already cancelled, so there will be no further charges or shipmentsAs I have demonstrated with tracking numbers, everything that she has purchased was shipped to her promptly, and confirmed delivered

You will need to call your bank and confirm why you see that discrepancyI can absolutely assure you that the amounts charged to you were as I statedAnd please feel free to send me a copy of the ad you saw -- we actually don't advertise on Facebook, so I don't know what links you clicked on prior to arriving at our site, but we do not phrase any advertising copy in that way

Trial offers which carry additional charges must be well disclosed to the customer We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment detailsFurthermore, we take a multi-stage approach toward disclosure to avoid at all costs
customers who feel they are unaware of the offer's termsOur risk-free trial is not a "free product" and nowhere is it advertised as such.First, we include the terms at the point of sale, before a payment is madeHere are the terms the customer agreed to when she placed her order: "I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at *** or by emailing ***@findbeautyandtruth.com" Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipThe order confirmation email contains this paragraph:"If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your Visa ending *** will be charged the value of your trial orderEvery days thereafter, you'll be sent a refill order using your Visa on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer."When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceThis customer appears to have misunderstood the meaning of a risk-free trial offer.However, her account is already cancelled, so there will be no further charges or shipments

Trial offers which carry additional charges must be well disclosed to the customer We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment detailsFurthermore, we take a multi-stage approach toward disclosure to avoid at all costs
customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is madeHere are the terms this customer agreed to when she placed her order on March 3:"I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at 1-866-710-or by emailing [email protected], open hours a day, days a week." Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceI believe that while the odd customer may misunderstand the terms of the trial offer, most complaints can be easily resolved at the customer service levelThis customer's account is already cancelled, so there will be no further charges or shipmentsShe cancelled her membership on March 8, and was sent return instructions for the products she decided not to purchaseWe have not received any returns from this customer as of today's date.I am surprised to hear of the difficulty she experienced in navigating the automated phone system - it's incredibly easy to useWe have two flagship products, the Erase Repair cream and the Renewing Serum, and you simply press "1" or "2" to access your account for whichever product you are calling aboutIt really couldn't be simpler, and there are agents standing by to speak to customers once they have selected the product they are calling about

Trial offers which carry additional charges must be well disclosed to the customer A risk-free trial is not a “free sample” and nowhere do we advertise it as suchWe plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment detailsHere
are the terms the customer agreed to when they placed their order:"I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at 1-866-710-or by emailing [email protected], open hours a day, days a week."Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy.It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceI believe that while the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaintsI have cancelled this customer's subscriptions, so there will be no further charges or shipments

Trial offers which carry additional charges must be well disclosed to the customer We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment detailsFurthermore, we take a multi-stage approach toward disclosure to avoid at all costs
customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is madeHere are the terms this customer agreed to when placing his/her order:"I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at *** or by emailing ***@findbeautyandtruth.com, open hours a day, days a week." Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceI have gone ahead and refunded 50% of the charge in questionThe customer is welcome to keep the product at this reduced rate, or if they prefer they can return the product for a full refundI have emailed them return instructionsTheir account is already cancelled, so there will be no further charges or shipments

Complaint: ***
I am rejecting this response because:
The products I received were not what I thought I was purchasingI shipped the products back which cost me $All I want is $for shipping the products back and the $product costI checked the tracking number that I received when I shipped the items back and it said the business is closed but someone did accept the packageThe USPS tracking # is ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: my bank does not charge feesEven ATM fees for other institutions are refunded at the end of each monthI stand by the fact that I was overcharged and that this company is a scamIn addition, the link I followed from Facebook most certainly did say sample as opposed to trial.
Sincerely,
*** ***

I'm confused by this complaint - what did the customer "think [she] was getting"? She doesn't make this clear in the complaint, and I'm unsure why she is confused about what she purchasedShe purchased her order from our website and all she was charged was the shipping and handling charges, which
are non-refundable ($for S&H, plus $for package protectionThe $has already been refunded, however, on February 9.)We did not charge the customer cents, so I can't refund this anywayIt is most likely some kind of fee charged by the customer's bank, so if she would like that refunded, she should please contact her bank and ask them to refund the fee they charged her.This order was already shipped, USPS tracking number ***, and I cannot refund the $shipping charges for an item that has already been shipped

Trial offers which carry additional charges must be well disclosed to the customer A risk-free trial is not a “free sample” and nowhere do we advertise it as suchWe plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details
Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's termsFirst, we include the terms at the point of sale, before a payment is made This customer purchased a trial of two of our skincare products on March Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at *** or by emailing ***@findbeautyandtruth.com, open hours a day, days a week."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceThis customer was offered the option to keep the items that were shipped to her at a reduced rate, which she agreed to ($for each of the two products she ordered)Later, when she changed her mind, she was refunded in full for the product chargesThe refunds are completed on our end, but it may take 5-business days for her bank to process and for the funds to be visible in her accountHer subscriptions are completely cancelled, so there will be no further charges or shipments