Beauty and Truth

We have asked the customer multiple times to provide a return tracking number or proof of a return shipmentWe have yet to receive this shipment at our warehouse, and the remaining refund will not be processed until her return is received or a return tracking number is providedWe have asked her repeatedly to provide the return tracking number, but she has ignored our requests for this information

We cannot be held responsible for merchandise returned to us using an un-traceable methodAs of today's date, this customer's return has NOT been receivedIf and when it is received, the remaining refund will be processed automatically

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Trial offers which carry additional charges must be well disclosed to the customer Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to
try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at *** or by emailing ***@findbeautyandtruth.com, open hours a day, days a week.""By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWe have a 30-day return policyThis customer placed orders for trials of of our products on January 16, She cancelled her membership via our automated phone system on May This customer has never contacted us by email. She is eligible for a refund on her most recent shipment of Erase Repair, as all other orders are older than daysI have emailed her return instructionsHer memberships are fully cancelled, so there will be no further charges or shipments

Trial offers which carry additional charges must be well disclosed to the customer Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to
try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at 1-*** or by emailing ***@findbeautyandtruth.com, open hours a day, days a week."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policyThis customer has already been refunded in full and her subscriptions cancelled when she called and spoke wit our customer service department.It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceI hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaints

Trial offers which carry additional charges must be well disclosed to the customer We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment detailsFurthermore, we take a multi-stage approach toward disclosure to avoid at all costs
customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requestsThe customer simply needed to select this option from the automated phone menu. It is not our intention to have people continue with a membership they do not wantI have cancelled this customers' subscription as she requested, and there will be no charges or shipments from us

Trial offers which carry additional charges must be well disclosed to the customer A risk-free trial is not a “free sample." We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage
approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at *** or by emailing ***@findbeautyandtruth.com, open hours a day, days a week."She placed orders for two separate trials of our products, one for our anti-aging cream( $98.71) and one for our renewing serum ($88.49).Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle return policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceI believe that while the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.I have emailed the customer return instructions for the full-size trial productsShe is eligible for a complete refund of the charges of $and $I have cancelled her two subscriptions, so there will be no further charges or shipments This customer has never contacted us directly to request assistance on anything,however, had she done so we would have been happy to help her

Complaint: ***
I am rejecting this response because:
Regarding all the information they indicated at check out was no seen by me upon purchase nor did I agree to anything but the trial offer The trial offer was NOT received although I did pay the shipping fee When I received subsequent order and saw the charges on my credit card, I then knew there was something wrong Not only did I not receive the alleged trial offer and one subsequent order which was returned immediately upon receipt An email was received on 5/7/that more products were sent out even thought I had told that company that I no longer was interested in any products since I never received the trail offer I do not do recurring charges on my credit card This is the email on received on the 7th of May, although I had ensured that I made contact with the company indication, I am NOT interested in any products from that company There are complaints all over FACE Book regarding the practice of this company
Hello ***, Your shipment is on its way! We hope you enjoy your Beauty & Truth orderIf at any time you have questions about your order, we're always here to help, 24/Call us toll-free at 1-***, or email us at ***@findbeautyandtruth.comTRACKING INFORMATION Shipment tracking number: ***
Sincerely,
*** ***

Trial offers which carry additional charges must be well disclosed to the customer We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment detailsFurthermore, we take a multi-stage approach toward disclosure to avoid at all costs
customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made:"I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at *** or by emailing ***@findbeautyandtruth.com"Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIt is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceThis customer appears to have significantly misunderstood the terms of the trial offer, however, I have refunded her for the two product charges of $and $98.71.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaints

Thank you for your communication regarding the Beauty & Truth trial offerTrial offers which carry additional charges must be well disclosed to the customer We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details
Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's termsOur offer is not a "free sample," and nowhere is it advertised as such.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when she placed her order:"I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at 1-866-710-or by emailing [email protected], open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business daysBy accepting this trial offer you are agreeing the Terms & Conditions"Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceI believe that while the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service levelAs for this customer's account, she has already cancelled her membership, so there will be no further charges or shipmentsThe only amounts we ever charged this customer were $and $I have no idea why her bank displays a few cents differenceMost likely it is some kind of transaction fee charged by the customer's bank, but it has nothing to do with us, as the amounts stated are the amounts we chargedThis customer was not overcharged.I do apologize that an email agent referred to the customer by the wrong nameWe'll make sure that this employee is reprimanded for the error

Trial offers which carry additional charges must be well disclosed to the customer Many companies offer different types of trials, that allow you to try their products before committing to purchaseThey may also have automated refill programs as part of the offerA trial offer allows you to
try the product before buying itUsually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own homeYou are then charged for the product, if you have not contacted the company before the trial’s expiration date“Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as suchA “free sample,” is yours to keepSites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at *** or by emailing ***@findbeautyandtruth.com, open hours a day, days a week.""By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceWhile the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service levelThis customer has never attempted to contact us to cancel her membership or arrange for a product returnI have now cancelled both of her product subscriptions, and sent her Return Authorization NumbersPlease note that as per our return policy, we do not cover any return shipping chargesShipping and handling charges are non-refundableThe customer's account will automatically be refunded when the returns are received and processed

Trial offers which carry additional charges must be well disclosed to the customer We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment detailsFurthermore, we take a multi-stage approach toward disclosure to avoid at all costs
customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made Here are the terms the customer agreed to when she placed her order: " I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at *** or by emailing ***@findbeautyandtruth.com, open hours a day, days a week"Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membershipEach of these areas clearly discloses our toll-free telephone number which has agents standing by 24/to handle customer requests. When the customer receives their package, there is a packing slip indicating the same contact detailsWithin the package is a brochure and membership card which quite obviously state the on-going membership information and our contact detailsIf all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not wantIn short, we strive for very transparent and highly available customer serviceI believe that while the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level.This customer ordered several additional upsell products which were offered to her during the checkout processThis is very standard for many companies that sell products over the web -- if she didn't want to purchase these products, there was absolutely no obligation to add these additional items to her shopping cartIn any case, we are completely happy to refund for these items, and if she can please provide the return tracking number, I will check to see if the warehouse has received the returnSo far, I do not have a record of this return being received, however the tracking number will allow me to confirm this, and I will immediately be able to refund the remainder of the charges once that return is verifiedThis customer has been asked for the return tracking number multiple times, and has refused to provide it, and hung up on two of our agents

Complaint: ***
I am rejecting this response because: What they put in quotes that I said about accepting charges, etcis not true. It was never explained to me about their policies, etcas I ordered online and saw no fees for anything. I had no idea there were fees let alone bottles would be shipped to me as they said "free trial". When I did receive the product and became disgruntled with their operation I did not agree to being charged for "each" of the bottles, only one at $to be "done" with them. They have since refunded all of my money since I contacted Revdex.com
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I found another company/s had tapped into my order and made the charges in question. This has been cleared up with their refund

Here is the same response, which I already provided:This customer appears to have us mixed up with another company -- I have reviewed the email history with this customer, and she is claiming that she sees charges of "and 89.92" on her credit card statementWe have never charged this customer
those amountsThe only charges we have processed for this customer are:- $shipping and handling charge on 2/8/(inner-beautiful)- $shipping and handling charge on 2/10/(RemarkableRadiance)Any other charges she might be seeing on her credit card statement are not from our companyPlease advise her to contact the correct company/ies by identifying the company name and/or phone numbers from her credit card statement.This customer's account with us was already completely canceledThere will be no further charges or shipments of product

On January 16, 2017, Ms *** placed an order on our website for trial orders: one of our anti-aging serum as well as one of our wrinkle repair skin cream productsThe terms and conditions of our trial offer must be agreed to prior to purchase: Membership Terms and
Conditions: If I enroll in the membership program I am agreeing to be charged $today and $for my trial skincare product on the 15th day if I do not call to cancel my membershipI will receive a full-size bottle of skincare product for $(S&H included) every days thereafter until I cancelMy credit card will be billed and my shipment will be sent automatically at those timesShipments will continue until I call to cancel my membership at 1-*** or by emailing ***@findbeautyandtruth.com, open hours a day, days a weekProduct ships in 1-business days and is delivered in 3-business daysBy accepting this trial offer you are agreeing the Terms & Conditions and Arbitration and Waiver of Class Action By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me. We then follow this up with the “Order Confirmation” email that Ms *** received, which further reiterates the membership terms: If you made a trial order purchase, you've been automatically enrolled in our time-saving Delivery ProgramAt the end of your 15-day trial period your Visa ending *** will be charged the value of your trial orderEvery days thereafter, you'll be sent a refill order using your Visa on fileWe offer a 30-day guaranteeShould you decide for any reason that you do not wish to keep the product, you may return it for a full refund, less the cost of shipping & handlingReturn shipping is the responsibility of the customer. As you can see, we make every effort to ensure that customers are aware of the terms of our trial offerWe want our customers to have the opportunity to try before they buy, which is why we offer a no-risk, in-home trial period of a full-size productIt is not a free “sample” and nowhere is it advertised as suchIf they don’t care for the product, it can easily be returned (even if they have opened and used it) and they would never have to pay anything more than the initial shipping chargeWe have thousands of satisfied customers who look forward to their monthly shipments of product. Ms***’s order, which she claims not to have received, was shipped via UPS tracking number ***, and confirmed delivered. We have already refunded the customer in full (for items that were never returned to us.) We have refunded her: - $on Feb 3 - $on Feb 4 - $on Feb 6 - $on Feb 6. As we have advised her several times, the refunds are complete on our end, although her bank may take up to days to process this and for the funds to be visible in her account. She has been refunded for all charges, and her membership is fully cancelled

This person is complaining about the wrong company. The company names "Young Normal" and "Youth Renewall" have absolutely no relation to us. I'm not sure who these companies are, but I suggest that you google the phone numbers and/or company names from your credit card statement, and contact them...

directly. The only charges we have for this customer are:$6.95 shipping charge for a serum trial offer (RemarkableRadiance)$4.95 shipping charge for a skin cream trial offer (Rosepetal-Skin). Any other charges this customer may be seeing are not from us, and this complaint should be directed at the appropriate company. This customer's account is fully cancelled.

Trial offers which carry additional charges must be well disclosed to the customer.  Many companies offer different types of trials, that allow you to try their products before committing to purchase. They may also have automated refill programs as part of the offer. A trial offer allows you to...

try the product before buying it. Usually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own home. You are then charged for the product, if you have not contacted the company before the trial’s expiration date. “Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as such. A “free sample,” is yours to keep. Sites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details.  Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made.  Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $4.95 today and $98.71 for my trial skincare product on the 15th day if I do not call to cancel my membership. I will receive a full-size bottle of skincare product for $98.71 (S&H included) every 30 days thereafter until I cancel. My credit card will be billed and my shipment will be sent automatically at those times. Shipments will continue until I call to cancel my membership at 1-[redacted] or by emailing [redacted]@findbeautyandtruth.com, open 24 hours a day, 7 days a week."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membership. Each of these areas clearly discloses our toll-free telephone number which has agents standing by 24/7 to handle customer requests.  When the customer receives their package, there is a packing slip indicating the same contact details. Within the package is a brochure which quite obviously state the on-going membership information and our contact details. If all else fails, and the customer is billed against their wishes, we offer a no hassle 30-day refund policy. I am frankly confused how this customer is simultaneously claiming that she never received the products, but is also complaining about return shipping charges of returning orders to us? We have provided all tracking numbers of shipments that were sent to her, and USPS confirms they were all delivered: [redacted], [redacted] and  [redacted]It is not our intention to have people continue with a membership they do not want. In short, we strive for very transparent and highly available customer service. This customer has already been assisted by our customer service department, and has been issued partial refunds in advance of her returns. The rest of the refunds will be automatically applied when her returns are received and processed.

This customer placed an order for a trial of one of our products, on February 7, 2017.Trial offers which carry additional charges must be well disclosed to the customer.  Many companies offer different types of trials, that allow you to try their products before committing to purchase. They may...

also have automated refill programs as part of the offer. A trial offer allows you to try the product before buying it. Usually, you pay for the shipping charge, and have an agreed-upon number of days to try the product in your own home. You are then charged for the product, if you have not contacted the company before the trial’s expiration date. “Trials” and “Risk-Free Trials” do not mean a “free product”, and we do not advertise as such. A “free sample,” is yours to keep. Sites offering a free sample will not require you to return the sample, but if you have agreed to a membership (automatic refill program) in order to receive the sample, you may be required to return, unopened, any full-size product that was shipped to you alongside your sample.We plainly disclose the terms of the sale and prices at the point-of-sale, before the customer enters their payment details.  Furthermore, we take a multi-stage approach toward disclosure to avoid at all costs customers who feel they are unaware of the offer's terms.First, we include the terms at the point of sale, before a payment is made.  Here are the terms the customer agreed to when they placed their order:“I am agreeing to be charged $4.95 today and $98.71 for my trial skincare product on the 15th day if I do not call to cancel my membership. I will receive a full-size bottle of skincare product for $98.71 (S&H included) every 30 days thereafter until I cancel. My credit card will be billed and my shipment will be sent automatically at those times. Shipments will continue until I call to cancel my membership at [redacted] or by emailing [redacted]@findbeautyandtruth.com, open 24 hours a day, 7 days a week."By clicking to order I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me, and future shipments of product, if I fail to notify customer service to stop supplying the product to me."Next, after the purchase is confirmed, we notify the customer with a welcome email, which also contains information regarding the on-going component to their membership. Each of these areas clearly discloses our toll-free telephone number which has agents standing by 24/7 to handle customer requests.  When the customer receives their package, there is a packing slip indicating the same contact details. Within the package is a brochure which quite obviously state the on-going membership information and our contact details. If all else fails, and the customer is billed against their wishes, we offer a no hassle refund policy. It is not our intention to have people continue with a membership they do not want. In short, we strive for very transparent and highly available customer service. While the odd customer may misunderstood the terms of the trial offer, most complaints can be easily resolved at the customer service level. We have a 30-day return policy, which is clearly stated in multiple places.I hope this helps shed some light on our marketing campaign and the enormous amount of work that goes on behind the scenes to prevent these sorts of complaints. This customer contacted us about returning one of her items (she is eligible for a refund on one of the two charges, in accordance with our 30 day refund policy). She claims to have sent the item back, but we have yet to receive it at our warehouse. We have asked her repeatedly to provide the return tracking number, but she has ignored our requests for this information. She has asked multiple times about our phone number, which is completely operational... she is perhaps mis-dialling if she is unable to get through, as we receive all other calls successfully.

Complaint: [redacted]
I am rejecting this  because:
I returned their product at my local post office and did not get a tracking number. The address is in [redacted]. 
Sincerely,
[redacted]