Beauty Labs

At Beauty Labs, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 1/7/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 1/22/as explained in the terms and conditions which they agreed toThe consumer contacted Beauty Labs on 1/25/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailThe customer contacted our customer service department on 1/26/regarding the charge on the accountBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, [redacted] or [redacted] Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the original order date to decide if Beauty Labs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Beauty LabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at [redacted] during business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted] Please read our full terms and conditions for more details

At Beautylabs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on beautylabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on beautylabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product The consumer placed the order on 11/29/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 12/14/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 12/16/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent refunded a 50% courtesy credit of $on that same dayThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit backWe have refunded the remainder of the amount, $43.81, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websites if you have any other questions or concerns: http://beautylabs.com/ or http://beautylabs.com/main

At Beauty Labs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.beautylabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.beautylabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 2/24/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 3/11/as explained in the terms and conditions which they agreed toThe consumer contacted Beauty Labs on 3/24/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.beautylabs.com or www.beautylabs.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if Beauty Labs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Beauty LabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-864-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-864-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We work directly with a data center that is tied to the collection agencyAlthough we have previously shut this down, there was a mistake made on the data centers endThis resulted in about 5,confirmed notices sent to out to former customersMoving forward there shouldn't be any collection notices sent outYou were placed in collections on errorAs a courtesy, the file is closed and you owe nothingYou will receive nothing further in reference to this matter

At Beautylabs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on beautylabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on beautylabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product The consumer placed the order on 10/10/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 10/25/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 10/26/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThe information the representative verified on the phone with the customer is correctEvery consumer is redirected to our website to process the order for their credit card protectionOn the credit card page, it provides a synopsis of the terms and conditions regarding the trial period and future charges We have refunded the charge of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websites if you have any other questions or concerns: http://beautylabs.com/ or http://beautylabs.com/main

The customer placed the order on 2/24/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 3/11/as explained in the terms and conditions which they agreed toThe consumer contacted Beauty Labs on 3/24/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of this grievance, the customer has been refunded the amount of $on 3/30/Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the full amount amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reason

We were unable to locate an account for Beauty Labs with the customer's provided informationPlease have the customer contact a representative for Beauty Labs in order to locate an accountOur customer service department can be reached Monday through Friday, 8am-4pm PST at 1-855-864-

We apologize for any inconvenience this has caused to the customerThe customer's account was closed on 9/3/A collection notice was mistakenly sent via a third partyThe customer does not owe us any fees for products and we can assure the customer that this will not show on their creditWe have taken the necessary steps to make sure this does not happen againThe customer is welcome to contact us directly if they would like any further information

At Beautylabs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on beautylabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on beautylabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product The consumer placed the order on 08/09/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 08/24/as explained in the terms and conditions for which they agreed toThe monthly membership recurred on 09/23/at the same retail price of $The consumer contacted our company on 09/30/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent authorized a refund of $upon the return of the second itemThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit back We have refunded the original charge of $from 08/24/due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websites if you have any other questions or concerns: http://beautylabs.com/ or http://beautylabs.com/main

I am sorry I did not see this email it went into my junk folder my apologies I don't know why the company is saying that they don't know who I am they shipped to me my order number is *** my order number is *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[They did refund part of what they billed me, but Perfect Age Skin Care has not refunded their amount, and I believe these are the same company. If I'm not mistaken, I submitted a complaint against Perfect Age Skin Care also, if not, I will submit one. Please let me know]
Regards,*** ***

At Beauty Labs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.beautylabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.beautylabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 5/30/This is when they paid the discounted amount of $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 6/14/as explained in the terms and conditions which they agreed toThe consumer contacted Beauty Labs on 6/15/with a request for cancellation via a message left on our answering service during non business hoursThe account was cancelled that same day as instructed and the customer was sent a cancellation confirmation via emailThe customer emailed us on 6/18/requesting a full refund and we informed the customer that the account was cancelled but no refund would be offered as she was out of the trial periodWe left voicemail messages for the customer to contact us regarding her account if she had any questionsWe received a charge dispute notice from the customers banking institution on 7/10/At that time the account was placed on a hold status while we were in contact with the customer bankBased on the nature of this complaint, as a courtesy we have refunded the amount of $Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We state the terms and conditions clearly on our website, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.beautylabs.com or www.beautylabs.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Beauty Labs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Beauty LabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-864-2976 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-864-2976 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

Hello.">I wanted to update you to let you know that for the September charge of $87.63, I received a refund to my accountThe August charge of $is still in disputeI will update you if this changes.Thank you very much for your time, attention and speedy response.Sincerely,*** ***

At Beauty Labs, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation
and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 9/12/This is when they paid the initial $(discounted through customer service) for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed $for the day supply on 10/10/as explained in the terms and conditions which they agreed toThe customer was billed on 11/9/for their next day supply for $To date, the customer has not contacted Beauty Labs with a request for cancellationThe account was cancelled on 12/9/after the December charge declinedWe will be keeping this account closed. We have refunded the amount of $for the November charge due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Beauty Labs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Beauty LabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our full terms and conditions for more details

At Beauty Labs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of
cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.beautylabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.beautylabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 02/14/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 03/01/as explained in the terms and conditions which they agreed toThe consumer contacted Beauty Labs on 03/02/with a request for cancellationThe consumer left a voice mail, and we returned their call the same dayWe confirmed we would issue a full refund on our side, if the consumer dropped the disputeThe consumer refused to drop the dispute, preferring to work with their bankThe call was disconnected, and we attempted three more times to get in contact with the consumer to handle it directlyThe consumer never made any attempt to contact us backThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.
We have issued the full refund of $due to this complaint, however we would like to verify that if the consumer had accepted our original offer to fully refund, we could have avoided this complaintWe do stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.beautylabs.com or www.beautylabs.com/main/index.php Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Beauty Labs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Beauty LabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Beauty Labs, every customer is given the option to try their first day supply without charge for days after
receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.beautylabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.beautylabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 2/14/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 3/01/as explained in the terms and conditions which they agreed toThe consumer contacted Beauty Labs on 3/31/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $35.06, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.beautylabs.com or www.beautylabs.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if Beauty Labs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Beauty LabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-864-2976 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-864-2976 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
Regards,
*** ***
We DID call to cancel the order. That is the whole problemWe DID callIt is not OUR fault YOU don't have a record of this call.Apparently this company thinks anyone who does like, or continue to receive shipment of their product must be stupidYes, we did agree to some terms and conditions
days did seem to be sufficient time to really test this product's usefulness
A call WAS madeCancellation WAS requestedProduct WAS sent back as per instructions from their customer serviceNow, since we do not want the product, and no longer even HAVE the product, we should not be responsible for any payments
for the product YOUR customer service personnel instructed us to return the unused portion, which we didAt that time, we requested a refund
and asked to cancel any future shipments. Terms or no termswe followed the instructions from YOUR staff of repsNow, I am requesting that a refund be made for ALL payments taken
We tried your productWe did not like the results. Send us a RMA , we send back the last shipment, you send the refund.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Beautylabs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and
also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on beautylabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on beautylabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 09/26/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 10/11/as explained in the terms and conditions for which they agreed toThe monthly membership of Beautylabs recurred on 11/10/at the retail price of $This is a total charge of $We did not charge the consumer $The consumer contacted our company on 12/03/with a request for cancellation after both charges and shipments had processedThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation.
If she is seeing more than two charges of $from our company, please ask her to review the charges and contact the company directly that they are processed from.
We have issued the full refunds of the two charges of $from 10/11/and 11/10/14, a total credit of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websites if you have any other questions or concerns: http://beautylabs.com/ or http://beautylabs.com/main