Beauty Spa, LLC

We can't even put in a replacement request if the item is out of warrantyThe system will not accept it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have been told since April * that the refund was being processed but have yet to receive itThus until it is received we will not consider it resolved, hence our reason for contacting the Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] emailed us about his flyaway drone on After the Christmas season we were receiving a much higher volume of correspondence, but were still getting back to everyone in a timely mannerWe were out of the office for the New Year, and then back in the office on January *** [redacted] received a response that same day from Agent Ava G.He was informed that our warranty doesn't cover fly-aways as is explained in the manualWe do, however, give out generous discount codes to those with fly-aways as a gesture of good willThey can use that code to buy anything on our website [redacted] seemed satisfied with this, and promptly provided his proof of purchaseHe tried to purchase the same drone he had before, which was the Dronium Two AP, but it was out of stockHe wrote back to us to ask how he could get it, and he was informed how long the wait time would beAfter that, he never responded to us again,and so we considered the matter closed, and resolved his ticket

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The check was just received today Thanks Revdex.com for your assistance! Sincerely, [redacted] ***r

This customer wrote into us for the first time on Saturday, January [redacted] We are closed on the weekends so he didn't receive a response until today which is Monday, January ***All customers receive an automatic replay to their inquiries that explains that we are not open on the weekends

The customer was never promised that anything was definitely under warrantyOur warranty was extended for the holiday season until January 25th, but the customer didn't contact us until February 3rdTherefore she was considered out of warranty The customer's resolution was delay, because she failed to properly attached her receipt to the email, and we had to repeatedly ask for her to resend itShe finally just faxed it over, which is when we saw she was no longer under warranty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The drone has broken and all parts are gone, please end this case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have been in contact with the business reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***, Please be advised this complaint has been put in for a refund Thank you,

Revdex.com:At this time, I have not been contacted by Protocol NY regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Protocol NY regarding complaint ID ***.Sincerely,*** ***

Please be advised that a check for the amount of $was mailed 06**/check # ***0. Thank you for your patience

Revdex.com:At this time, I have not been contacted by Protocol NY regarding complaint ID ***.Sincerely,*** ***

Hi ***, Thanks so much for reaching out - happy to help! I would be happy to help you troubleshoot this issue, but it might be easier to do so over the phoneSo please give us a call at your earliest convenience at ###-###-####Otherwise, I will contact you on Monday, September *** at
the number you provided. Let me know if you have any other questions or concerns. Speak soon, Customer Support

We have a strict warranty policy, but do make exceptions from time to timeDue to the fact that this item was so far out of warranty we are unable to put in a replacement requestWe are able to offer a discount on any spare parts the customer might need, and apologize that he was misinformed by
*** ***

Revdex.com:At this time, I have not been contacted by Protocol NY regarding complaint ID ***Is there any other recourse for me to take?Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not acceptable When we first contacted the company, we were mainly interested in a replacement part for the drone After several emails back and forth, the company contacted my husband by phone to tell him that the drone would be replaced once we provided the receipt She advised us to continue to work through the issued service number attached to our request by email Unfortunately we do not have the name of the person on the phone but do have the phone record The receipt was sent on separate occasions by email (PDF and JPEG) and finally by fax It was our understanding it was just a formality We purchased a defective product and just want it to work
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have tried in good faith to work with your company and you won't even try to help us after we purchased a defective product We bought a product that never worked and you will not help us to make it right Clearly you have no interest in customer service or your reputation, which must be why you have an F rating from the Revdex.com
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Protocol NY has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Business was contacted and matter was resolvedI have my order delivered sometime back. Sincerely,*** ***

We can't even put in a replacement request if the item is out of warranty. The system will not accept it.