Beauty Spa, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


We have been told since April * that the refund was being processed but have yet to receive it. Thus until it is received we will not consider it resolved, hence our reason for contacting the Revdex.com.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The drone has broken and all parts are gone, please end this case.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] emailed us about his flyaway drone on 12/**/2016. After the Christmas season we were receiving a much higher volume of correspondence, but were still getting back to everyone in a timely manner. We were out of the office for the New Year, and then back in the office on January [redacted]. [redacted]...

[redacted] received a response that same day from Agent Ava G.He was informed that our warranty doesn't cover fly-aways as is explained in the manual. We do, however, give out generous discount codes to those with fly-aways as a gesture of good will. They can use that code to buy anything on our website. [redacted] seemed satisfied with this, and promptly provided his proof of purchase. He tried to purchase the same drone he had before, which was the Dronium Two AP, but it was out of stock. He wrote back to us to ask how he could get it, and he was informed how long the wait time would be. After that, he never responded to us again,and so we considered the matter closed, and resolved his ticket.

This customer wrote into us for the first time on Saturday, January [redacted] We are closed on the weekends so he didn't receive a response until today which is Monday, January [redacted]. All customers receive an automatic replay to their inquiries that explains that we are not open on the weekends.

Good Afternoon : All I am sking is for the parts shipped to customer be returned along with copy of order and we will be happy to refund customer. Please ship back to address below. Protocol [redacted]Order # Should be in this area.  Thank you

The customer was never promised that anything was definitely under warranty. Our normal warranty was extended for the holiday season until January 25th, but the customer didn't contact us until February 3rd. Therefore she was considered out of warranty.  The customer's resolution was delay,...

because she failed to properly attached her receipt to the email, and we had to repeatedly ask for her to resend it. She finally just faxed it over, which is when we saw she was no longer under warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved. I have been in contact with the company and I am satisfied with the results! Thank you!
Sincerely,
[redacted]

Please see below as this customer has been responded to at all e-mails he has send this below was the last response to him on July [redacted]. We have asked him numerous times to stay in the same ticket because it makes it hard to go back and forth. if he sends back the wrong battery he say's we send him...

we can compare and send the correct one. to him or refund him. We are still waiting for his return.  Thank you    [redacted] Jul ** 13:06 Please stay on the same e-mail all these e-mails are just confusing everything. Send the battery back with a copy of the order I will compare the batteries and send you the correct battery . Make sure to put the ticket # [redacted] on the envelope. Thank you Ship to : Protocol [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The check was just received today.  Thanks Revdex.com for your assistance!
Sincerely,
[redacted]r

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The product I purchased was closed in a sealed box until being opened recently the product has no signs of being used. I am not nor will I be interested in spending any more money on any discounted spare parts. I actually have no idea what is wrong with the drone therefor I would not even know what parts it would need. As far as I am concerned I have wasted $139 with this company and it will not happen again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]