Complaint: ***I am rejecting this response because:There is no response, this business does not listen to anything or try to make the customer happy. I cannot figure out for the life of me how they run their businessThey tell me my car can't be fixed and that they will buy it back for almost the same amount I paidThen they buy it back after begging them to and making my daughter cry, but not for the amount they said. Then three days after buying it back, they sell it to some other person. Either the part mysteriously appeared or the other person bought a car with air conditioning that does not workGood luck getting your money back if you did.Sincerely,*** ***
Hello ***,Thank you for taking the time to submit your feedback to the Revdex.com and giving us the opportunity to address your concernsI've looked into the history of the Corolla you purchased and want to reassure you that the oil was changed at the time we took in the vehicle, our invoice is dated
1/20/ According to Toyota's recommendations you were on schedule and due for another oil change at the month mark when you had your service on 6/16/I can appreciate that you think maintenance should be included with the purchase of a certified vehicle, however Toyota only includes complimentary maintenance on new vehiclesI would be interested in seeing your work order with the recommendation of resolving the door rattle by putting your arm on the armrestI didn't see this information when I reviewed your records, but this should be addressed with the service manager who assisted youWe agree this isn't a good resolution or customer service.As for the rattleitself, there is a possibility it could be covered by the month 12,mile comprehensive warrantyHowever, this can only be determined once a tech has diagnosed where the rattle isIf it's found to be a manufacturer defect it will be covered, if it's found to be cosmetic then the warranty would not cover itWe, don't determine that at the dealership, we send the claim to Toyota and they determine if it falls within the warranty parameters.Please feel free to reach out to us so we can work towards a resolution for your concerns, and also address any shortcomings that may have occured on our end Kayleen O'***~ Customer Relations Manager 503-495- or ***@beavertontoyota.com
Complaint: ***
I am rejecting this response because:It is not true that the dealership has been corresponding with me over the past two weeksI have made several calls and left several voicemails without response and it took a personal visit to the dealership to be able to talk to the business manager and get the issue resolved. I bought the car on 6/25/and the paperwork was not sent to Oregon DMV until 7/27/per the temporary registration given. It took Beaverton Toyota over days to send the paperwork to the Oregon DMV offices and the dealership lied about the plates being sent to a different location just to cover their tracksThis is simply unacceptable and a very shady business practice
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***-***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Beaverton Toyota terribly sorry that you are experiencing an issue with a hit and run We certainly understand how you could have missed the damage as it is on the passenger side We welcome you to come in and review all video We have video of your vehicle
from the second you entered our lot to you exiting the vehicle in our service drive The damage to your vehicle was there and is clearly visible We certainly would stand up and have the vehicle fixed had there been any doubt Please call me to set an appointment to come view the videos
Kindly,
Cathy L**
*** ***
Dear Ms***,
I have had a little time to discuss this issue with our management staff. To follow is what I am being told, please correct me if I am wrong
You made purchase of a 4Runner on July 26, 2015. At the time of sale you were offered the opportunity to purchase a
Platinum Vehicle Service Agreement, you declined that purchase.
We did agree to the following repairs at our expense during your sales process. As described in your purchase agreement, once these repairs were complete this vehicle was being sold “AS IS”
- fill chip in windshield, - repair front and rear bumpers, - repair the gas door, - a complete detail, - provide missing headrest, - repair drivers seat
It was soon after your purchase you encountered issues with the climate controlAs a gesture of goodwill, Beaverton Toyota agreed to inspect the vehicle. We did so and made some adjustments in an effort to fix this issue. Unable to complete those repairs on a goodwill basis, we offered you a FULL refund and agreed to take the vehicle back. This was in August 2015. My understanding is you declined this offer.
We feel it is an unreasonable to expect that you would be allowed to drive a vehicle for months for free. This is beyond the reasonable timeline to expect there would be no additional charges. The Kelly Blue Book had changed and the value of the vehicle had declined. The difference in Kelly Blue Book is the only charge we applied to you. We didn't charge you for wear, cleaning, reconditioning or safety inspection (which we are bound by law to do before reselling). There are additional DMV fee’s that we did not charge you for as well.
We certainly feel just in asking the original price based on the repairs we did and the additional charges we are not passing along to you.
It is the decision of Beaverton Toyota that there will be no further refund offered
Thank you,
Cathy L**
Customer Relations Manager
*** ***
As stated in a previous response, you made purchase of a 2006 4Runner on July 26, 2015. At the time of sale you were offered the opportunity to purchase a Platinum Vehicle Service Agreement, you declined that purchase.
We did agree to the following repairs at our expense during your sales process. As described in your purchase agreement, once these repairs were complete this vehicle was being sold “AS IS”. - fill chip in windshield, - repair front and rear bumpers, - repair the gas door, - re-do a complete detail, - provide missing headrest, - repair drivers seat.
As a retail seller of vehicles we certainly can ask what ever price we determine to be fair market price. This price is determined by numerous factors and 3rd party pricing sites. Kelly Blue Book being just one of them. You drove this vehicle for 4 months, added over 2000 miles, that in itself lowers the value of the vehicle. We did the above mentioned repairs and certainly can factor them into the new selling price. We are in no way charging you for the air conditioner repair; the vehicle was sold AS IS.
Again, we at Beaverton Toyota stand on its previous decision, there will be no further refund offered.
Complaint: [redacted]I am rejecting this response because:
I did go to the dealership and the sales...
manager lied to my face when he said that he explained to me the contract. He never once aproached us other than at the beginning and at the end, when we arrived and when we left. I explained that the person that brought the tablet she had enlarged the window on the tablet were I signed and never gave me a chance to read she acted upset, and ill-tempered when she put the tablet on the table and was not moving at all. I never saw waht I was signing, I trusted what she was telling us that it was, We always handled the $22,131.00 minus the down payment.
I want to add to this complaint the false advertisement because they said that they have the lowest price posted on the window and it is not. See pictures Sincerely,[redacted]
Per an agreement between [redacted] H. (Sr. Sales Mgr.) and our customer, we acpted the vehicle back and returned down payment. Sales representative involved has been placed in a 2 week training course to prevent this from happening again. We regret this issue occurred and offer our sincere apologies.
Cathy L.
Customer Relations
Complaint: [redacted]I am rejecting this response because:
To date, the solutions to the problem that I have presented that would meet my needs have been...
rejected by Beaverton Toyota. While, the two solutions that Beaverton Toyota presented, do not address my needs at all. I do not want to drive one of the "other vehicles" that Beaverton Toyota has to offer unless they can put me in a Toyota Highlander XLE at about $476 a month. They have previously rejected this solution.
The most recent solution that was presented by me today, 10/26/15, is as follows:
"[redacted], Thank you for the offer to take back the Highlander and exchange it for the options you listed. I appreciate Beaverton Toyota’s offering to try to put me in another vehicle, but those “other vehicle” options don’t work, as we have previously discussed. I would like to take you up on the offer to return the Highlander, but instead just get back the $3515 down payment made on it. I do not wish to exchange for another vehicle at Beaverton Toyota.Please let me know today when I can come in and work out the above solution. I am available anytime.Thank you,[redacted]
I will await response from [redacted] and Beaverton Toyota on this offer.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
The price of the car was $22,131 + fees, minus the down payment $20,554 that is what we were willing to pay for the car. You see that figure on the loan modeled to us because we always talked around that figure. You do have my signature deceptively on that contract; I am not the only one or the last one you have deceived with your pushy sales people and your predatory sales practices. I will address every point of your CLEAR process to substantiate my regrettable personal buying experience at your dealership.
CLEAR
C: Complete transparency? You have hidden fees, you assured me to have the DMV fees in the price and at the end you said that the fees were not included. Your IPad process is only another form to deceive the buyer showing some price that at the end will not honor. I walked out of the dealer with a car that had a paint speckle and no floor mats.
L: Lowest price posted on the window? You act as by modeling a loan on the IPad you will make more attractive the process then at the end the buyer end up paying the MSRP which is not the lowest price posted on the window.
E: Express service? On the road in an hour? I spent over six hours at your dealership... You suppose to work with one person only and that is the biggest lie. in my case there were three people I work with Damon, Jessica and Biff.
A: Sale Care? I advise anyone that need to have their vehicle serviced to read the reviews from Beaverton Toyota and make a decision they will hold you car ransom when they do service on them.
R Respect? Is this a real statement? You undermine the buyer's time, you manipulate the buyer into buying the vehicles that you want to move or sale. I mentioned the Toyota TV commercials and you just said that the offers did not apply to the 2017 models. Big big lie.
I will spread my regrettable experience on the web warning every possible buyer to check all the facts and see the reviews Beaverton Toyota is not but another common dishonest car dealer that employs shady selling practices.Sincerely,[redacted]
After the customer had their vehicle towed into our service department, we immediately started to diagnose the vehicle. We have found that the radiator cap is broke, there is an after market thermostat and there are unknown fluids under the hood. These are the cause of the vehicle issue...
in which the warranty company will not cover due to the after market parts. We were unable to test these parts (i.e radiator cap) for they were not functional. We have since reached out to Toyota for assistance and are awaiting a return call
Complaint: [redacted]I am rejecting this response because: I did not hear from Beaverton Toyota by 9/16/16 as stated in their response. This is what they have been doing for six months. Guess we are going to court...Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: They offered Me $27k cash, $29k trade in which is low trade in blue book. They have no clue whats causing this safety issue. This is the forth attempt at it. They are replacing a wheel bearing and a speed sensor on one side of the truck. This makes no sense being the wheel that acts like its going to lock up changes from the left to right, although is more prominent on the left side. They aligned it last week. It happened again two days later and the alignment seems to have changed already from the front left drive train binding up at highway speed. I have already spent many hours on this issue and weeks with out being able to drive my new truck. I did not volunteer to be part of a test program for Toyota. This will be the second summer that I will not be able to take my truck on any long trips with out gripping the steering wheel in fear of it swerving off the road with out notice. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: Everything stated was correct except that I was offered a full refund in August. It was September 12th and I did not decline. I said yes and he said I could keep my car until we found something to replace it since it was my only transportation to drive my blind daughter to school. After receiving no call back from him for a month, I called to see if they had found anything yet. I was told they would try to get a trade in that weekend. I said I would go higher if needed because I wanted to get this taken care of. I never heard back. On November 5th another month later, I found a car on my own because It didn't seem like anyone was looking for a car for me there. when I called on November 5th to tell him I found a car on my own, I was told little if anything would be taken off the price. Then on the return date I was hit with the kelly blue book change. My whole issue is that the $1403 kelly blue book change was thrown in at the last minute making me unable to buy the car I had found. It wasn't even the correct price because three days later it was put up for sale for the same kelly blue book price I originally bought it for, not the lower price that I was told it had went down to when I brought the car back. I would have been happy to pay the $152DMV fee and a reasonable fee to have had it cleaned and inspected. Sincerely,[redacted]
The parts have arrived and been replaced. The customer has the vehicle and our next step is to determine if the issue will occur again. We have done everything that we can on our side, but without duplicating the issue we can not determine what to fix. We have tried offer the customer Market Value both for selling and trading the vehicle and he has declined our offer. He paid $31,600 for the vehicle and we have offered $29,000 which is a fair value. We will have to wait to determine if the issue arises again and determine our next step if it does.
We spoke to all parties listed in this review (Damon, Biff, and Jessica) as well as our customer. The customer will be coming in today to meet with the Sales Manager, Biff, to review his contract.
Complaint: ***I am rejecting this response because:There is no response, this business does not listen to anything or try to make the customer happy. I cannot figure out for the life of me how they run their businessThey tell me my car can't be fixed and that they will buy it back for almost the same amount I paidThen they buy it back after begging them to and making my daughter cry, but not for the amount they said. Then three days after buying it back, they sell it to some other person. Either the part mysteriously appeared or the other person bought a car with air conditioning that does not workGood luck getting your money back if you did.Sincerely,*** ***
Hello ***,Thank you for taking the time to submit your feedback to the Revdex.com and giving us the opportunity to address your concernsI've looked into the history of the Corolla you purchased and want to reassure you that the oil was changed at the time we took in the vehicle, our invoice is dated
1/20/ According to Toyota's recommendations you were on schedule and due for another oil change at the month mark when you had your service on 6/16/I can appreciate that you think maintenance should be included with the purchase of a certified vehicle, however Toyota only includes complimentary maintenance on new vehiclesI would be interested in seeing your work order with the recommendation of resolving the door rattle by putting your arm on the armrestI didn't see this information when I reviewed your records, but this should be addressed with the service manager who assisted youWe agree this isn't a good resolution or customer service.As for the rattleitself, there is a possibility it could be covered by the month 12,mile comprehensive warrantyHowever, this can only be determined once a tech has diagnosed where the rattle isIf it's found to be a manufacturer defect it will be covered, if it's found to be cosmetic then the warranty would not cover itWe, don't determine that at the dealership, we send the claim to Toyota and they determine if it falls within the warranty parameters.Please feel free to reach out to us so we can work towards a resolution for your concerns, and also address any shortcomings that may have occured on our end Kayleen O'***~ Customer Relations Manager 503-495- or ***@beavertontoyota.com
Complaint: ***
I am rejecting this response because:It is not true that the dealership has been corresponding with me over the past two weeksI have made several calls and left several voicemails without response and it took a personal visit to the dealership to be able to talk to the business manager and get the issue resolved. I bought the car on 6/25/and the paperwork was not sent to Oregon DMV until 7/27/per the temporary registration given. It took Beaverton Toyota over days to send the paperwork to the Oregon DMV offices and the dealership lied about the plates being sent to a different location just to cover their tracksThis is simply unacceptable and a very shady business practice
Tell us why here
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***-***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Beaverton Toyota terribly sorry that you are experiencing an issue with a hit and run We certainly understand how you could have missed the damage as it is on the passenger side We welcome you to come in and review all video We have video of your vehicle
from the second you entered our lot to you exiting the vehicle in our service drive The damage to your vehicle was there and is clearly visible We certainly would stand up and have the vehicle fixed had there been any doubt Please call me to set an appointment to come view the videos
Kindly,
Cathy L**
*** ***
Dear Ms***,
I have had a little time to discuss this issue with our management staff. To follow is what I am being told, please correct me if I am wrong
You made purchase of a 4Runner on July 26, 2015. At the time of sale you were offered the opportunity to purchase a
Platinum Vehicle Service Agreement, you declined that purchase.
We did agree to the following repairs at our expense during your sales process. As described in your purchase agreement, once these repairs were complete this vehicle was being sold “AS IS”
- fill chip in windshield, - repair front and rear bumpers, - repair the gas door, - a complete detail, - provide missing headrest, - repair drivers seat
It was soon after your purchase you encountered issues with the climate controlAs a gesture of goodwill, Beaverton Toyota agreed to inspect the vehicle. We did so and made some adjustments in an effort to fix this issue. Unable to complete those repairs on a goodwill basis, we offered you a FULL refund and agreed to take the vehicle back. This was in August 2015. My understanding is you declined this offer.
We feel it is an unreasonable to expect that you would be allowed to drive a vehicle for months for free. This is beyond the reasonable timeline to expect there would be no additional charges. The Kelly Blue Book had changed and the value of the vehicle had declined. The difference in Kelly Blue Book is the only charge we applied to you. We didn't charge you for wear, cleaning, reconditioning or safety inspection (which we are bound by law to do before reselling). There are additional DMV fee’s that we did not charge you for as well.
We certainly feel just in asking the original price based on the repairs we did and the additional charges we are not passing along to you.
It is the decision of Beaverton Toyota that there will be no further refund offered
Thank you,
Cathy L**
Customer Relations Manager
*** ***
As stated in a previous response, you made purchase of a 2006 4Runner on July 26, 2015. At the time of sale you were offered the opportunity to purchase a Platinum Vehicle Service Agreement, you declined that purchase.
We did agree to the following repairs at our expense during your sales process. As described in your purchase agreement, once these repairs were complete this vehicle was being sold “AS IS”. - fill chip in windshield, - repair front and rear bumpers, - repair the gas door, - re-do a complete detail, - provide missing headrest, - repair drivers seat.
As a retail seller of vehicles we certainly can ask what ever price we determine to be fair market price. This price is determined by numerous factors and 3rd party pricing sites. Kelly Blue Book being just one of them. You drove this vehicle for 4 months, added over 2000 miles, that in itself lowers the value of the vehicle. We did the above mentioned repairs and certainly can factor them into the new selling price. We are in no way charging you for the air conditioner repair; the vehicle was sold AS IS.
Again, we at Beaverton Toyota stand on its previous decision, there will be no further refund offered.
Complaint: [redacted]I am rejecting this response because:
I did go to the dealership and the sales...
manager lied to my face when he said that he explained to me the contract. He never once aproached us other than at the beginning and at the end, when we arrived and when we left. I explained that the person that brought the tablet she had enlarged the window on the tablet were I signed and never gave me a chance to read she acted upset, and ill-tempered when she put the tablet on the table and was not moving at all. I never saw waht I was signing, I trusted what she was telling us that it was, We always handled the $22,131.00 minus the down payment.
I want to add to this complaint the false advertisement because they said that they have the lowest price posted on the window and it is not. See pictures Sincerely,[redacted]
Per an agreement between [redacted] H. (Sr. Sales Mgr.) and our customer, we acpted the vehicle back and returned down payment. Sales representative involved has been placed in a 2 week training course to prevent this from happening again. We regret this issue occurred and offer our sincere apologies.
Cathy L.
Customer Relations
Complaint: [redacted]I am rejecting this response because:
To date, the solutions to the problem that I have presented that would meet my needs have been...
rejected by Beaverton Toyota. While, the two solutions that Beaverton Toyota presented, do not address my needs at all. I do not want to drive one of the "other vehicles" that Beaverton Toyota has to offer unless they can put me in a Toyota Highlander XLE at about $476 a month. They have previously rejected this solution.
The most recent solution that was presented by me today, 10/26/15, is as follows:
"[redacted], Thank you for the offer to take back the Highlander and exchange it for the options you listed. I appreciate Beaverton Toyota’s offering to try to put me in another vehicle, but those “other vehicle” options don’t work, as we have previously discussed. I would like to take you up on the offer to return the Highlander, but instead just get back the $3515 down payment made on it. I do not wish to exchange for another vehicle at Beaverton Toyota.Please let me know today when I can come in and work out the above solution. I am available anytime.Thank you,[redacted]
I will await response from [redacted] and Beaverton Toyota on this offer.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
The price of the car was $22,131 + fees, minus the down payment $20,554 that is what we were willing to pay for the car. You see that figure on the loan modeled to us because we always talked around that figure. You do have my signature deceptively on that contract; I am not the only one or the last one you have deceived with your pushy sales people and your predatory sales practices. I will address every point of your CLEAR process to substantiate my regrettable personal buying experience at your dealership.
CLEAR
C: Complete transparency? You have hidden fees, you assured me to have the DMV fees in the price and at the end you said that the fees were not included. Your IPad process is only another form to deceive the buyer showing some price that at the end will not honor. I walked out of the dealer with a car that had a paint speckle and no floor mats.
L: Lowest price posted on the window? You act as by modeling a loan on the IPad you will make more attractive the process then at the end the buyer end up paying the MSRP which is not the lowest price posted on the window.
E: Express service? On the road in an hour? I spent over six hours at your dealership... You suppose to work with one person only and that is the biggest lie. in my case there were three people I work with Damon, Jessica and Biff.
A: Sale Care? I advise anyone that need to have their vehicle serviced to read the reviews from Beaverton Toyota and make a decision they will hold you car ransom when they do service on them.
R Respect? Is this a real statement? You undermine the buyer's time, you manipulate the buyer into buying the vehicles that you want to move or sale. I mentioned the Toyota TV commercials and you just said that the offers did not apply to the 2017 models. Big big lie.
I will spread my regrettable experience on the web warning every possible buyer to check all the facts and see the reviews Beaverton Toyota is not but another common dishonest car dealer that employs shady selling practices.Sincerely,[redacted]
After the customer had their vehicle towed into our service department, we immediately started to diagnose the vehicle. We have found that the radiator cap is broke, there is an after market thermostat and there are unknown fluids under the hood. These are the cause of the vehicle issue...
in which the warranty company will not cover due to the after market parts. We were unable to test these parts (i.e radiator cap) for they were not functional. We have since reached out to Toyota for assistance and are awaiting a return call
Complaint: [redacted]I am rejecting this response because: I did not hear from Beaverton Toyota by 9/16/16 as stated in their response. This is what they have been doing for six months. Guess we are going to court...Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: They offered Me $27k cash, $29k trade in which is low trade in blue book. They have no clue whats causing this safety issue. This is the forth attempt at it. They are replacing a wheel bearing and a speed sensor on one side of the truck. This makes no sense being the wheel that acts like its going to lock up changes from the left to right, although is more prominent on the left side. They aligned it last week. It happened again two days later and the alignment seems to have changed already from the front left drive train binding up at highway speed. I have already spent many hours on this issue and weeks with out being able to drive my new truck. I did not volunteer to be part of a test program for Toyota. This will be the second summer that I will not be able to take my truck on any long trips with out gripping the steering wheel in fear of it swerving off the road with out notice. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: Everything stated was correct except that I was offered a full refund in August. It was September 12th and I did not decline. I said yes and he said I could keep my car until we found something to replace it since it was my only transportation to drive my blind daughter to school. After receiving no call back from him for a month, I called to see if they had found anything yet. I was told they would try to get a trade in that weekend. I said I would go higher if needed because I wanted to get this taken care of. I never heard back. On November 5th another month later, I found a car on my own because It didn't seem like anyone was looking for a car for me there. when I called on November 5th to tell him I found a car on my own, I was told little if anything would be taken off the price. Then on the return date I was hit with the kelly blue book change. My whole issue is that the $1403 kelly blue book change was thrown in at the last minute making me unable to buy the car I had found. It wasn't even the correct price because three days later it was put up for sale for the same kelly blue book price I originally bought it for, not the lower price that I was told it had went down to when I brought the car back. I would have been happy to pay the $152DMV fee and a reasonable fee to have had it cleaned and inspected. Sincerely,[redacted]
The parts have arrived and been replaced. The customer has the vehicle and our next step is to determine if the issue will occur again. We have done everything that we can on our side, but without duplicating the issue we can not determine what to fix. We have tried offer the customer Market Value both for selling and trading the vehicle and he has declined our offer. He paid $31,600 for the vehicle and we have offered $29,000 which is a fair value. We will have to wait to determine if the issue arises again and determine our next step if it does.
Beaverton Toyota is working with Toyota Motor Sales. We are currently waiting for Toyota to provide us direction.
Cathy L**
Customer Relations Mgr
We spoke to all parties listed in this review (Damon, Biff, and Jessica) as well as our customer. The customer will be coming in today to meet with the Sales Manager, Biff, to review his contract.