Beaverton Toyota apologizes for the inconvience. We would like to review your vehicles issues with you. Please call Cathy L**, Customer Relations Manager at 503 853-1493 to schedule a time that best meets your timeline needs.
Complaint: [redacted]Beaverton Toyota has been attempting to diagnose an intermittent problem of my front wheel attempting to lock up at highway speeds on my 2013 Tacoma truck. In the last diagnose attempt they found the steering to be out of alignment. I believe this Castor and Toe alignment issue to be a result of just one wheel attempting to stop the truck at highway speeds. This is putting excess stress on the vehicles front suspension and has shortened the vehicles life considering it's been going on almost a year now.
I do not want to spend the summer with my truck in the shop while Toyota attempts to figure out this issue. I bought a Toyota because I thought it would last until my retirement. Now that the whole front suspension and drivetrain has been subjected to excess stress I do not have faith that this vehicle will make it much past it's warranty with out requiring extensive repairs. Even Beaverton Toyota's customer service rep [redacted] said they had to take the repairs it may need into account for them to sell it if I traded it in. Kelly Blue Book's Private Party value's a very good condition Tacoma TRD at $31,000. I can't sell this vehicle to a private party with this safety issue.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern, On the date of purchase on 6/30/17, he was given a temporary vehicle registration valid for 90 days due to expire at the end of September. At no time has the customer been driving without the necessary legal proof of vehicle registration. Over the past couple...
weeks, our business office and management team have been corresponding with the guest. Beaverton Toyota has his plates physically here at the dealership, and at the customers request an appointment is scheduled for later today, 8/15/17, for him to pick them up. Kayleen O[redacted]Customer Relations Manager[redacted]
We apologize for the late reply. This customers issue was handled prior to receiving this complaint. Beaverton Toyota sent a check in the amount of $60.00 (the cost to have the card replaced) to our customer.
Kindly,
[redacted]
Customer Relations
[redacted]
Complaint: [redacted]I am rejecting this response because:
Beaverton Toyota's empty and insulting boilerplate rhetoric about customer service stands in stark contrast to how their sales representatives would not return my calls about speeding up retrieval of my car title so I could register my car.
That being said, this week the Minnesota Department of Vehicle Services received my title and I was able to finally register my car. Fortunately I was not charged Minnesota and local sales tax upon registration which was my main feared issue since that would cost me an additional $1,220 for my purchase.
I did still receive horrible customer service from Beaverton Toyota regarding the length of time it took to receive my title, but I don't know if we need to continue the Revdex.com investigation since my primary fear of paying Minnesota sales tax did not happen. However I am going to do everything I can to trash Beaverton Toyota online for my notably horrible customer service experience that created a situation where I had to drive an unregistered car for the first three months of purchase. If Beaverton Toyota has any interest in compensating me for the stress and wasted time resolving the issue I won't make it my life mission to damage Beaverton Toyota's reputation online by warning future potential customers of the hideous customer service I was subject to. Otherwise bad online reviews and forum posts is the only recourse I have as a customer.Sincerely,[redacted]
We humbly apologize for the delay. We would like for you to come in Tuesday - Friday with your receipt and meet directly with our senior management team. Please call me at 503 853-1493 to schedule a time that works for you.
kindly,
Cathy L**
Customer Relations Mgr.
The customer had come to us with a break concern in which our Service manager drove the vehicle to Salem, OR and back. When he was unable to duplicate the issue, he then drove again to Salem with the customer. The service manager was unable to duplicate the issue over 180 miles. After...
both test drives, we purposed that the customer either sell back the vehicle to us or trade it in and we offered him $29,000. He decided that was not an option for him. We have now set up a scheduled appointment for the vehicle to be test driven by our Field Tech Specialist on Monday the 25th and we will provide the customer with a loaner vehicle. Our Toyota rep will keep the vehicle until we can duplicate the issue.
Dear [redacted],
We most humbly apologize for the frustration you have encountered with the sale of your vehicle. 100% Customer Service is always our goal. We understand we failed meeting this commitment.
We are aware that at the time of sale you legally resided in Oregon. Based on this, your...
vehicle needs to be registered in Oregon. Vehicles purchased by legal residents of Oregon do not pay sales tax. Each state has their own tax laws and guidelines. We are aware of the laws in Oregon, however, we are not aware of the laws within each state. It would be your responsibility to find out what the tax laws are when considering a move. We refunded your registration fee at your request based on your conversation with Heidi Loney that you would register it yourself in Minnesota.
We understand that you are currently waiting for your title. The title does not get sent to the customer when there is a lien against the vehicle. The title will be sent to Advantis Credit Union.
In order to complete your Oregon registration, we will need the following;
-Return the Registration Fee of $110
-Complete Step 3 on the attached forms
-Complete the attached forms
-Within 3 days of completion mail back to Beaverton Toyota P.O Box 4300 Beaverton 97005
There is a possibility you will need to purchase a trip permit in order to drive in Minnesota. If they do require this, please include the paid receipt and we will happily refund you.
We apologize and understand that this has caused considerable frustration, however, in no way did we attempt to defraud or deceive you. We assure you that we will do everything required by Oregon DMV to expedite this process.
Thank you, I will be reviewing your issue with the Director of Service today. You will hear back by Friday 16, 2016.
Kindly,
Cathy L**
Customer Relations Mgr
Beaverton Toyota
Dear [redacted],It was a pleasure chatting with you today. As mentioned, we should have just done the right thing for you and completed the repair. Understanding that "some" minor things will not be fixed on a 2006 with 160,000 miles. Please trust that the required safety inspection for...
this vehicle was 100%. Thank you allowing us the opportunity to correct this and know that we will reimburse you for the repairs (up to $366). [redacted], you may reach me with any questions @ [redacted] Thank you, Cathy L**Customer Relations Mgr.Beaverton Toyota
We have received this customers complaint, we are reviewing their issue with our sales team and Coach Automotive. We have a goal to have our investigation complete by 12/30/2015. Should you have any additional information to add, please call Cathy L**, Customer Relations Mgr. Beaverton...
Beaverton Toyota apologizes for the inconvience. We would like to review your vehicles issues with you. Please call Cathy L**, Customer Relations Manager at 503 853-1493 to schedule a time that best meets your timeline needs.
10/23/2015 [redacted] and [redacted] (Sales Manager) are currently in discussions. We are making every effort to have a resolution by next week.
Complaint: [redacted]Beaverton Toyota has been attempting to diagnose an intermittent problem of my front wheel attempting to lock up at highway speeds on my 2013 Tacoma truck. In the last diagnose attempt they found the steering to be out of alignment. I believe this Castor and Toe alignment issue to be a result of just one wheel attempting to stop the truck at highway speeds. This is putting excess stress on the vehicles front suspension and has shortened the vehicles life considering it's been going on almost a year now.
I do not want to spend the summer with my truck in the shop while Toyota attempts to figure out this issue. I bought a Toyota because I thought it would last until my retirement. Now that the whole front suspension and drivetrain has been subjected to excess stress I do not have faith that this vehicle will make it much past it's warranty with out requiring extensive repairs. Even Beaverton Toyota's customer service rep [redacted] said they had to take the repairs it may need into account for them to sell it if I traded it in. Kelly Blue Book's Private Party value's a very good condition Tacoma TRD at $31,000. I can't sell this vehicle to a private party with this safety issue.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern, On the date of purchase on 6/30/17, he was given a temporary vehicle registration valid for 90 days due to expire at the end of September. At no time has the customer been driving without the necessary legal proof of vehicle registration. Over the past couple...
weeks, our business office and management team have been corresponding with the guest. Beaverton Toyota has his plates physically here at the dealership, and at the customers request an appointment is scheduled for later today, 8/15/17, for him to pick them up. Kayleen O[redacted]Customer Relations Manager[redacted]
We apologize for the late reply. This customers issue was handled prior to receiving this complaint. Beaverton Toyota sent a check in the amount of $60.00 (the cost to have the card replaced) to our customer.
Kindly,
[redacted]
Customer Relations
[redacted]
The consumer was mailed his refund check and satisfied.
Complaint: [redacted]I am rejecting this response because:
Beaverton Toyota's empty and insulting boilerplate rhetoric about customer service stands in stark contrast to how their sales representatives would not return my calls about speeding up retrieval of my car title so I could register my car.
That being said, this week the Minnesota Department of Vehicle Services received my title and I was able to finally register my car. Fortunately I was not charged Minnesota and local sales tax upon registration which was my main feared issue since that would cost me an additional $1,220 for my purchase.
I did still receive horrible customer service from Beaverton Toyota regarding the length of time it took to receive my title, but I don't know if we need to continue the Revdex.com investigation since my primary fear of paying Minnesota sales tax did not happen. However I am going to do everything I can to trash Beaverton Toyota online for my notably horrible customer service experience that created a situation where I had to drive an unregistered car for the first three months of purchase. If Beaverton Toyota has any interest in compensating me for the stress and wasted time resolving the issue I won't make it my life mission to damage Beaverton Toyota's reputation online by warning future potential customers of the hideous customer service I was subject to. Otherwise bad online reviews and forum posts is the only recourse I have as a customer.Sincerely,[redacted]
This issue has been addressed with the consumer. Consumer came in, met with Sales Director Josh F[redacted]
We humbly apologize for the delay. We would like for you to come in Tuesday - Friday with your receipt and meet directly with our senior management team. Please call me at 503 853-1493 to schedule a time that works for you.
kindly,
Cathy L**
Customer Relations Mgr.
The customer had come to us with a break concern in which our Service manager drove the vehicle to Salem, OR and back. When he was unable to duplicate the issue, he then drove again to Salem with the customer. The service manager was unable to duplicate the issue over 180 miles. After...
both test drives, we purposed that the customer either sell back the vehicle to us or trade it in and we offered him $29,000. He decided that was not an option for him. We have now set up a scheduled appointment for the vehicle to be test driven by our Field Tech Specialist on Monday the 25th and we will provide the customer with a loaner vehicle. Our Toyota rep will keep the vehicle until we can duplicate the issue.
Dear [redacted],
We most humbly apologize for the frustration you have encountered with the sale of your vehicle. 100% Customer Service is always our goal. We understand we failed meeting this commitment.
We are aware that at the time of sale you legally resided in Oregon. Based on this, your...
vehicle needs to be registered in Oregon. Vehicles purchased by legal residents of Oregon do not pay sales tax. Each state has their own tax laws and guidelines. We are aware of the laws in Oregon, however, we are not aware of the laws within each state. It would be your responsibility to find out what the tax laws are when considering a move. We refunded your registration fee at your request based on your conversation with Heidi Loney that you would register it yourself in Minnesota.
We understand that you are currently waiting for your title. The title does not get sent to the customer when there is a lien against the vehicle. The title will be sent to Advantis Credit Union.
In order to complete your Oregon registration, we will need the following;
-Return the Registration Fee of $110
-Complete Step 3 on the attached forms
-Complete the attached forms
-Within 3 days of completion mail back to Beaverton Toyota P.O Box 4300 Beaverton 97005
There is a possibility you will need to purchase a trip permit in order to drive in Minnesota. If they do require this, please include the paid receipt and we will happily refund you.
We apologize and understand that this has caused considerable frustration, however, in no way did we attempt to defraud or deceive you. We assure you that we will do everything required by Oregon DMV to expedite this process.
Thank you, I will be reviewing your issue with the Director of Service today. You will hear back by Friday 16, 2016.
Kindly,
Cathy L**
Customer Relations Mgr
Beaverton Toyota
Thank you Revdex.com for helping me with my case. My case has been solved. Thanks again??
Dear [redacted],It was a pleasure chatting with you today. As mentioned, we should have just done the right thing for you and completed the repair. Understanding that "some" minor things will not be fixed on a 2006 with 160,000 miles. Please trust that the required safety inspection for...
this vehicle was 100%. Thank you allowing us the opportunity to correct this and know that we will reimburse you for the repairs (up to $366). [redacted], you may reach me with any questions @ [redacted] Thank you, Cathy L**Customer Relations Mgr.Beaverton Toyota
We have received this customers complaint, we are reviewing their issue with our sales team and Coach Automotive. We have a goal to have our investigation complete by 12/30/2015. Should you have any additional information to add, please call Cathy L**, Customer Relations Mgr. Beaverton...
Toyota at 503 853-1493