We humbly apologize for the delay We would like for you to come in Tuesday - Friday with your receipt and meet directly with our senior management team Please call me at 853-to schedule a time that works for you kindly, Cathy L [redacted] Customer Relations Mgr
After the customer had their vehicle towed into our service department, we immediately started to diagnose the vehicle We have found that the radiator cap is broke, there is an after market thermostat and there are unknown fluids under the hood These are the cause of the vehicle issue in which the warranty company will not cover due to the after market parts We were unable to test these parts (i.e radiator cap) for they were not functional We have since reached out to Toyota for assistance and are awaiting a return call
Beaverton Toyota is working with Toyota Motor SalesWe are currently waiting for Toyota to provide us direction Cathy L [redacted] Customer Relations Mgr
Complaint: [redacted] I am rejecting this response because: Beaverton Toyota's empty and insulting boilerplate rhetoric about customer service stands in stark contrast to how their sales representatives would not return my calls about speeding up retrieval of my car title so I could register my car That being said, this week the Minnesota Department of Vehicle Services received my title and I was able to finally register my car Fortunately I was not charged Minnesota and local sales tax upon registration which was my main feared issue since that would cost me an additional $1,for my purchase I did still receive horrible customer service from Beaverton Toyota regarding the length of time it took to receive my title, but I don't know if we need to continue the Revdex.com investigation since my primary fear of paying Minnesota sales tax did not happen However I am going to do everything I can to trash Beaverton Toyota online for my notably horrible customer service experience that created a situation where I had to drive an unregistered car for the first three months of purchase If Beaverton Toyota has any interest in compensating me for the stress and wasted time resolving the issue I won't make it my life mission to damage Beaverton Toyota's reputation online by warning future potential customers of the hideous customer service I was subject to Otherwise bad online reviews and forum posts is the only recourse I have as a customer.Sincerely, [redacted]
The customer had come to us with a break concern in which our Service manager drove the vehicle to Salem, OR and back When he was unable to duplicate the issue, he then drove again to Salem with the customer The service manager was unable to duplicate the issue over milesAfter both test drives, we purposed that the customer either sell back the vehicle to us or trade it in and we offered him $29, He decided that was not an option for him We have now set up a scheduled appointment for the vehicle to be test driven by our Field Tech Specialist on Monday the 25th and we will provide the customer with a loaner vehicle Our Toyota rep will keep the vehicle until we can duplicate the issue
Complaint: [redacted] I am rejecting this response because: I did not hear from Beaverton Toyota by 9/16/as stated in their responseThis is what they have been doing for six monthsGuess we are going to court...Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Everything stated was correct except that I was offered a full refund in August It was September 12th and I did not decline I said yes and he said I could keep my car until we found something to replace it since it was my only transportation to drive my blind daughter to school After receiving no call back from him for a month, I called to see if they had found anything yetI was told they would try to get a trade in that weekend I said I would go higher if needed because I wanted to get this taken care of I never heard backOn November 5th another month later, I found a car on my own because It didn't seem like anyone was looking for a car for me there when I called on November 5th to tell him I found a car on my own, I was told little if anything would be taken off the price Then on the return date I was hit with the kelly blue book change My whole issue is that the $kelly blue book change was thrown in at the last minute making me unable to buy the car I had found It wasn't even the correct price because three days later it was put up for sale for the same kelly blue book price I originally bought it for, not the lower price that I was told it had went down to when I brought the car back I would have been happy to pay the $152DMV fee and a reasonable fee to have had it cleaned and inspectedSincerely, [redacted]
Dear [redacted] , We most humbly apologize for the frustration you have encountered with the sale of your vehicle100% Customer Service is always our goalWe understand we failed meeting this commitment We are aware that at the time of sale you legally resided in OregonBased on this, your vehicle needs to be registered in OregonVehicles purchased by legal residents of Oregon do not pay sales taxEach state has their own tax laws and guidelinesWe are aware of the laws in Oregon, however, we are not aware of the laws within each stateIt would be your responsibility to find out what the tax laws are when considering a moveWe refunded your registration fee at your request based on your conversation with Heidi Loney that you would register it yourself in Minnesota We understand that you are currently waiting for your titleThe title does not get sent to the customer when there is a lien against the vehicleThe title will be sent to Advantis Credit Union In order to complete your Oregon registration, we will need the following; -Return the Registration Fee of $ -Complete Step on the attached forms -Complete the attached forms -Within days of completion mail back to Beaverton Toyota P.O Box Beaverton There is a possibility you will need to purchase a trip permit in order to drive in MinnesotaIf they do require this, please include the paid receipt and we will happily refund you We apologize and understand that this has caused considerable frustration, however, in no way did we attempt to defraud or deceive youWe assure you that we will do everything required by Oregon DMV to expedite this process
To Whom It May Concern, On the date of purchase on 6/30/17, he was given a temporary vehicle registration valid for days due to expire at the end of SeptemberAt no time has the customer been driving without the necessary legal proof of vehicle registrationOver the past couple weeks, our business office and management team have been corresponding with the guestBeaverton Toyota has his plates physically here at the dealership, and at the customers request an appointment is scheduled for later today, 8/15/17, for him to pick them up Kayleen O***Customer Relations Manager [redacted]
Beaverton Toyota apologizes for the inconvience We would like to review your vehicles issues with you Please call Cathy L**, Customer Relations Manager at 853-to schedule a time that best meets your timeline needs
We have received this customers complaint, we are reviewing their issue with our sales team and Coach Automotive We have a goal to have our investigation complete by 12/30/ Should you have any additional information to add, please call Cathy L**, Customer Relations MgrBeaverton Toyota at 853-
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
The parts have arrived and been replaced The customer has the vehicle and our next step is to determine if the issue will occur again We have done everything that we can on our side, but without duplicating the issue we can not determine what to fix We have tried offer the customer Market Value both for selling and trading the vehicle and he has declined our offer He paid $31,for the vehicle and we have offered $29,which is a fair value We will have to wait to determine if the issue arises again and determine our next step if it does
We spoke to all parties listed in this review (Damon, Biff, and Jessica) as well as our customerThe customer will be coming in today to meet with the Sales Manager, Biff, to review his contract
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear ***,It was a pleasure chatting with you today As mentioned, we should have just done the right thing for you and completed the repair Understanding that "some" minor things will not be fixed on a with 160,miles Please trust that the required safety inspection for this vehicle was 100% Thank you allowing us the opportunity to correct this and know that we will reimburse you for the repairs (up to $366) ***, you may reach me with any questions @ [redacted] Thank you, Cathy L**Customer Relations Mgr.Beaverton Toyota
Complaint: [redacted] Beaverton Toyota has been attempting to diagnose an intermittent problem of my front wheel attempting to lock up at highway speeds on my Tacoma truckIn the last diagnose attempt they found the steering to be out of alignmentI believe this Castor and Toe alignment issue to be a result of just one wheel attempting to stop the truck at highway speedsThis is putting excess stress on the vehicles front suspension and has shortened the vehicles life considering it's been going on almost a year now I do not want to spend the summer with my truck in the shop while Toyota attempts to figure out this issueI bought a Toyota because I thought it would last until my retirementNow that the whole front suspension and drivetrain has been subjected to excess stress I do not have faith that this vehicle will make it much past it's warranty with out requiring extensive repairsEven Beaverton Toyota's customer service rep [redacted] said they had to take the repairs it may need into account for them to sell it if I traded it inKelly Blue Book's Private Party value's a very good condition Tacoma TRD at $31,I can't sell this vehicle to a private party with this safety issue
This issue has been addressed with the consumer Consumer came in, met with Sales Director Josh F
*
We humbly apologize for the delay We would like for you to come in Tuesday - Friday with your receipt and meet directly with our senior management team Please call me at 853-to schedule a time that works for you kindly, Cathy L [redacted] Customer Relations Mgr
After the customer had their vehicle towed into our service department, we immediately started to diagnose the vehicle We have found that the radiator cap is broke, there is an after market thermostat and there are unknown fluids under the hood These are the cause of the vehicle issue in which the warranty company will not cover due to the after market parts We were unable to test these parts (i.e radiator cap) for they were not functional We have since reached out to Toyota for assistance and are awaiting a return call
Beaverton Toyota is working with Toyota Motor SalesWe are currently waiting for Toyota to provide us direction Cathy L [redacted] Customer Relations Mgr
Complaint: [redacted] I am rejecting this response because: Beaverton Toyota's empty and insulting boilerplate rhetoric about customer service stands in stark contrast to how their sales representatives would not return my calls about speeding up retrieval of my car title so I could register my car That being said, this week the Minnesota Department of Vehicle Services received my title and I was able to finally register my car Fortunately I was not charged Minnesota and local sales tax upon registration which was my main feared issue since that would cost me an additional $1,for my purchase I did still receive horrible customer service from Beaverton Toyota regarding the length of time it took to receive my title, but I don't know if we need to continue the Revdex.com investigation since my primary fear of paying Minnesota sales tax did not happen However I am going to do everything I can to trash Beaverton Toyota online for my notably horrible customer service experience that created a situation where I had to drive an unregistered car for the first three months of purchase If Beaverton Toyota has any interest in compensating me for the stress and wasted time resolving the issue I won't make it my life mission to damage Beaverton Toyota's reputation online by warning future potential customers of the hideous customer service I was subject to Otherwise bad online reviews and forum posts is the only recourse I have as a customer.Sincerely, [redacted]
The customer had come to us with a break concern in which our Service manager drove the vehicle to Salem, OR and back When he was unable to duplicate the issue, he then drove again to Salem with the customer The service manager was unable to duplicate the issue over milesAfter both test drives, we purposed that the customer either sell back the vehicle to us or trade it in and we offered him $29, He decided that was not an option for him We have now set up a scheduled appointment for the vehicle to be test driven by our Field Tech Specialist on Monday the 25th and we will provide the customer with a loaner vehicle Our Toyota rep will keep the vehicle until we can duplicate the issue
Complaint: [redacted] I am rejecting this response because: I did not hear from Beaverton Toyota by 9/16/as stated in their responseThis is what they have been doing for six monthsGuess we are going to court...Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Everything stated was correct except that I was offered a full refund in August It was September 12th and I did not decline I said yes and he said I could keep my car until we found something to replace it since it was my only transportation to drive my blind daughter to school After receiving no call back from him for a month, I called to see if they had found anything yetI was told they would try to get a trade in that weekend I said I would go higher if needed because I wanted to get this taken care of I never heard backOn November 5th another month later, I found a car on my own because It didn't seem like anyone was looking for a car for me there when I called on November 5th to tell him I found a car on my own, I was told little if anything would be taken off the price Then on the return date I was hit with the kelly blue book change My whole issue is that the $kelly blue book change was thrown in at the last minute making me unable to buy the car I had found It wasn't even the correct price because three days later it was put up for sale for the same kelly blue book price I originally bought it for, not the lower price that I was told it had went down to when I brought the car back I would have been happy to pay the $152DMV fee and a reasonable fee to have had it cleaned and inspectedSincerely, [redacted]
The consumer was mailed his refund check and satisfied
Dear [redacted] , We most humbly apologize for the frustration you have encountered with the sale of your vehicle100% Customer Service is always our goalWe understand we failed meeting this commitment We are aware that at the time of sale you legally resided in OregonBased on this, your vehicle needs to be registered in OregonVehicles purchased by legal residents of Oregon do not pay sales taxEach state has their own tax laws and guidelinesWe are aware of the laws in Oregon, however, we are not aware of the laws within each stateIt would be your responsibility to find out what the tax laws are when considering a moveWe refunded your registration fee at your request based on your conversation with Heidi Loney that you would register it yourself in Minnesota We understand that you are currently waiting for your titleThe title does not get sent to the customer when there is a lien against the vehicleThe title will be sent to Advantis Credit Union In order to complete your Oregon registration, we will need the following; -Return the Registration Fee of $ -Complete Step on the attached forms -Complete the attached forms -Within days of completion mail back to Beaverton Toyota P.O Box Beaverton There is a possibility you will need to purchase a trip permit in order to drive in MinnesotaIf they do require this, please include the paid receipt and we will happily refund you We apologize and understand that this has caused considerable frustration, however, in no way did we attempt to defraud or deceive youWe assure you that we will do everything required by Oregon DMV to expedite this process
To Whom It May Concern, On the date of purchase on 6/30/17, he was given a temporary vehicle registration valid for days due to expire at the end of SeptemberAt no time has the customer been driving without the necessary legal proof of vehicle registrationOver the past couple weeks, our business office and management team have been corresponding with the guestBeaverton Toyota has his plates physically here at the dealership, and at the customers request an appointment is scheduled for later today, 8/15/17, for him to pick them up Kayleen O***Customer Relations Manager [redacted]
Beaverton Toyota apologizes for the inconvience We would like to review your vehicles issues with you Please call Cathy L**, Customer Relations Manager at 853-to schedule a time that best meets your timeline needs
We have received this customers complaint, we are reviewing their issue with our sales team and Coach Automotive We have a goal to have our investigation complete by 12/30/ Should you have any additional information to add, please call Cathy L**, Customer Relations MgrBeaverton Toyota at 853-
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
The parts have arrived and been replaced The customer has the vehicle and our next step is to determine if the issue will occur again We have done everything that we can on our side, but without duplicating the issue we can not determine what to fix We have tried offer the customer Market Value both for selling and trading the vehicle and he has declined our offer He paid $31,for the vehicle and we have offered $29,which is a fair value We will have to wait to determine if the issue arises again and determine our next step if it does
We spoke to all parties listed in this review (Damon, Biff, and Jessica) as well as our customerThe customer will be coming in today to meet with the Sales Manager, Biff, to review his contract
Thank you Revdex.com for helping me with my caseMy case has been solvedThanks again??
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear ***,It was a pleasure chatting with you today As mentioned, we should have just done the right thing for you and completed the repair Understanding that "some" minor things will not be fixed on a with 160,miles Please trust that the required safety inspection for this vehicle was 100% Thank you allowing us the opportunity to correct this and know that we will reimburse you for the repairs (up to $366) ***, you may reach me with any questions @ [redacted] Thank you, Cathy L**Customer Relations Mgr.Beaverton Toyota
Complaint: [redacted] Beaverton Toyota has been attempting to diagnose an intermittent problem of my front wheel attempting to lock up at highway speeds on my Tacoma truckIn the last diagnose attempt they found the steering to be out of alignmentI believe this Castor and Toe alignment issue to be a result of just one wheel attempting to stop the truck at highway speedsThis is putting excess stress on the vehicles front suspension and has shortened the vehicles life considering it's been going on almost a year now I do not want to spend the summer with my truck in the shop while Toyota attempts to figure out this issueI bought a Toyota because I thought it would last until my retirementNow that the whole front suspension and drivetrain has been subjected to excess stress I do not have faith that this vehicle will make it much past it's warranty with out requiring extensive repairsEven Beaverton Toyota's customer service rep [redacted] said they had to take the repairs it may need into account for them to sell it if I traded it inKelly Blue Book's Private Party value's a very good condition Tacoma TRD at $31,I can't sell this vehicle to a private party with this safety issue