Thank you, I will be reviewing your issue with the Director of Service today You will hear back by Friday 16, Kindly, Cathy L [redacted] Customer Relations Mgr Beaverton Toyota
Complaint: [redacted] I am rejecting this response because: They offered Me $27k cash, $29k trade in which is low trade in blue bookThey have no clue whats causing this safety issueThis is the forth attempt at itThey are replacing a wheel bearing and a speed sensor on one side of the truckThis makes no sense being the wheel that acts like its going to lock up changes from the left to right, although is more prominent on the left sideThey aligned it last weekIt happened again two days later and the alignment seems to have changed already from the front left drive train binding up at highway speedI have already spent many hours on this issue and weeks with out being able to drive my new truckI did not volunteer to be part of a test program for ToyotaThis will be the second summer that I will not be able to take my truck on any long trips with out gripping the steering wheel in fear of it swerving off the road with out noticeSincerely, [redacted]
Thank you, I will be reviewing your issue with the Director of Service today You will hear back by Friday 16, Kindly, Cathy L [redacted] Customer Relations Mgr Beaverton Toyota
Complaint: [redacted] I am rejecting this response because: They offered Me $27k cash, $29k trade in which is low trade in blue bookThey have no clue whats causing this safety issueThis is the forth attempt at itThey are replacing a wheel bearing and a speed sensor on one side of the truckThis makes no sense being the wheel that acts like its going to lock up changes from the left to right, although is more prominent on the left sideThey aligned it last weekIt happened again two days later and the alignment seems to have changed already from the front left drive train binding up at highway speedI have already spent many hours on this issue and weeks with out being able to drive my new truckI did not volunteer to be part of a test program for ToyotaThis will be the second summer that I will not be able to take my truck on any long trips with out gripping the steering wheel in fear of it swerving off the road with out noticeSincerely, [redacted]