We want to apologize for the communication that has taken placeWe are undergoing changes within our customer service department in hopes of preventing this type of situation in the futureRegarding the refund, this customer has a financed order that we have contacted the finance company letting them know that the customer is due the full refundIf the finance company determines that the account is paid in full by the customer, they will then issue the full refund to the customerWe cannot issue the refund due to the fact that we don't know the status of the account[redacted] Executive Vice PresidentBeck's Furniture
I am rejecting this response because:Dear Mr [redacted] ***In response to Beck's FurnitureI stand by my last response, that my wife and I will keep our mattressif Beck's Furniture refunds me fifty percent of the mattress costGood customer service is essential in retaining a good standing with the customerMy wife and I will no longer be using Beck's Furniture as ourfurniture store in the futureGood customer service is important and Beck's Furniture has very poorcustomer satisfaction.Thank You [redacted] ** [redacted]
I am rejecting this response because:I contacted Beck's numerous of times, I spoke with their manager [redacted] she said that they were aware of this and that I would be contacted about replacing the merchandiceI had never heard from them again after trying to reach them plenty of timesI have even had the delivery drivers call about this problemIt was not May that I inquired about receiving the wrong piece of furniture, it was much earlierIf the company knew they deliver the wrong piece why wouldn't I be contacted? Why wouldn't they correct something that was their wrong doing? This is outrageousHorrible custmer service I will never do business with them again
Our technician noted on his first visit that the seat shows and sits with wear and tear with no structural or other damage or defectsAll foam cushions will soften with daily useThis is the seat that is used every day and it shows slightly more wear than the other two seatsAfter discussing this with the customer he was not happy so, as a courtesy, we agreed to add additional foam to the inside of the cushionThe customer agreed and we completed the courtesy serviceUnfortunately the customer was still unhappy with the seatThere is nothing further that can be done at this time I have attached photos that show the sofa seat and they validate the condition as manufacture normal
This customer was delivered a Tempurpedic mattress and adjustable base on November 23rdShe called in to our store on December 2nd requesting a refundShe was told by our customer service manager that we would facilitate the manufacturers warranty which requires the customer to sleep on the
product at least days and that the mattress only would be authorized for returnAdjustable bases are not eligible for return per the factory warrantyThe customer then contacted us again on the 24th of December at which time we set up the return of the mattress only for the 28th of DecemberThe customer contacted us on the 27th to confirm the pick up at which time she was again informed that we will only be picking up the mattressShe stated she wanted the base picked up as wellWe told her it was not authorized to be returned.We picked up the mattress only on the 28th of December and the customer submitted this claim.The return policy has been accurately communicated to the customer throughout the sales and service processWe cannot return the bases
Again I apologize for the delay regarding this matterI have verified that we have issued the refund notice to the finance company and we anticipate them refunding the account in the next hoursI have also authorized a $in store credit for the customers inconvenience.***
The cover is Leath-AireA breathable fabric that has the look and feel of leather but adapts to body temperature like fabricIt is developed by *** *** using nano technology and is the latest in leather look coversWe do not promote this as micro fiber or bonded leatherIt is a very durable fabric.*** ***Executive Vice PresidentBeck's Furniture
I am rejecting this response because:i mu want a full refund and and have received any type of refundI do not wish to do business with a poor business establishment like BecksThey have no regard to their customersI require special medical needs which is why I must return this bedThey took advantage of me and lied through the entire process to me. Still to date they have taken the bed with no Refund to my visa credit cardThis is how they treat a customer? I have made several purchases from BECKS before with no problem but the one time I need to return a product which can't satisy my medical needs they want to fight and lie about their actions.please refund all money and pick up the bed frame
Customer states: I have not received communication from the company as of yet but since receiving their message I will accept that they are working to resolve my issueIf they do not contact me then I will follow up with the Revdex.com
We want to apologize for the communication that has taken placeWe are undergoing changes within our customer service department in hopes of preventing this type of situation in the futureRegarding the refund, this customer has a financed order that we have contacted the finance company letting
them know that the customer is due the full refundIf the finance company determines that the account is paid in full by the customer, they will then issue the full refund to the customerWe cannot issue the refund due to the fact that we don't know the status of the account.*** ***Executive Vice PresidentBeck's Furniture
I am rejecting this response because: Although beck's did refund our money, they are not being percent honest about the reason we requested a refund. We ordered a "California king" bed frame on 09/03/and on 11/18/they delivered a "queen size" bed frame which we couldn't use. We were originally offered free delivery because we were told that our "California king" bed frame would be available by the end of September and since it wasn't delivered then they offered the free delivery so we'd continue to wait. On 11/18/they brought a "queen size" bed frame so we decided to get a refund. We were told at that time, 11/18/2014 that it would be a week before we'd get our refund, however we didn't receive it until 12/05/2014. They are very unprofessional for a business. *** ***
Consumer states that the business has been very cooperative in the resolution process as she has now received a full refundConsumer now considers the matter closed
This customer clearly has scratches in the seat that were not present at the time of delivery and appear to be caused by an animalVery small area that was not caused by a person sitting in the seatThis is not something that is covered by a manufacturers warrantyAlso note that the ***
*** *** is not a warrantyIt is a protection plan that will correct accidental damage excluding pet scratches and chewing as outlined in the brochure that was given to the customer at the point of purchase.I have included an image taken by our service technician that shows the damage to the seat.Thank you for your help in this matter,*** ***Executive Vice PresidentBeck's Furniture
I am rejecting this response because: I WILL NOT PAY 50% FOR THIS "SINKING, LACK OF FIRMNESS....FORMALDEHYDE...TOXIC SMELLING PIECE OF JUNK THEY SOLD TO ME. I WILL NOT PAY 50% RESTOCKING FOR THIS MATTRESSIT IS NOT A FIRM MATTRESS AS I WAS TOLD...I TRUSTED THEM AND THEY DECEIVED ME !FIRST OF ALL THEY MATTRESS THEY SOLD ME IS NOT A FIRM MATTRESS AS THEY INDICATED ! THE MATTRESS WAS FIRM AND ACCEPTABLE WHEN I TESTED IT IN THE STORE WHEN THE MATTRESS WAS DELIVERED, I NOTICED IN TRANSIT, THE MATTRESS FOLDED AND CRUMBLED IN THE MIDDLEONCE ON THE BED, THE MATTRESS SINKED IN THE MIDDLETHIS IS NOT A FIRM MATTRESS ! !I WILL NOT OPAY 50% RESTOCKING BECAUSE BECK'S FURNITURE SOLD A MATTRESS TO ME BASED UPON LIES. THE MATTRESS IS NOT A FIRM MATTRESS ! FIRM MATTRESS DOES NOT SINK IN THE MIDDLE AND FOLD AND CRUMBLE TO THE FLOOR ! ! THE BOXSPRING SMELLS SO BAD OF FORMALDEHYDE AND TOXIC SMELL, IT HAD TO BE TAKEN OUT OF THE HOUSE AND STORED ELSEWHERE I OFFERED THEM A FAIR TRADEI HAD NOT SLEPT ON THE MATTRESS AND I OFFERED TO PAY EXTRA, HARD EARNED MONEY, FOR ONE OF THEIR MATTRESS WITH MORE FIRMNESS AND THEY FLAT OUT REJECTED MY OFFER AND REJECTED MY MONEY AND TOLD ME I HAD TO KEEP THE MATTRESS
This customer received the merchandise on February 13th The customer contacted us regarding some issues with the cushions on March 26th of We corrected these problems and the customer never said anything about the product being wrongNot until the end of May did the customer contact us
requesting a return authorization due to the merchandise being wrong. The product has been in the customers home with daily use for over three monthsWe will not exchange this product. *** ***Executive Vice PresidentBeck's FurnitureCell ###-###-####
We stand by our original responseThis customer was informed throughout the sales process of our return policyIt is clearly documented on the back of the sale invoice and the customer signed the invoice acknowledging that they reviewed these policies at the point of purchase
The complaint I filed on 9-22-(#***) has still not been resolved!
Beck's said they would call to set an appointment to have a manufacture representative come look at the sofa and as of today (10/21/14) they still have NOT called to set an appointment. As I said in my past emails they are playing the "waiting" game = waiting until our warranty runs out, then they will not be obligated to fix this problem!
It's been days since my original complaint to the Revdex.com and almost days since my original complaint to Beck's.
Can you please contact Beck's again to see why they have not contacted us?
Do I need to re-open this case since it has NOT been resolved?
Thank you
*** ***
We want to apologize for the communication that has taken placeWe are undergoing changes within our customer service department in hopes of preventing this type of situation in the futureRegarding the refund, this customer has a financed order that we have contacted the finance company letting them know that the customer is due the full refundIf the finance company determines that the account is paid in full by the customer, they will then issue the full refund to the customerWe cannot issue the refund due to the fact that we don't know the status of the account[redacted] Executive Vice PresidentBeck's Furniture
I am rejecting this response because:Dear Mr [redacted] ***In response to Beck's FurnitureI stand by my last response, that my wife and I will keep our mattressif Beck's Furniture refunds me fifty percent of the mattress costGood customer service is essential in retaining a good standing with the customerMy wife and I will no longer be using Beck's Furniture as ourfurniture store in the futureGood customer service is important and Beck's Furniture has very poorcustomer satisfaction.Thank You [redacted] ** [redacted]
I am rejecting this response because:I contacted Beck's numerous of times, I spoke with their manager [redacted] she said that they were aware of this and that I would be contacted about replacing the merchandiceI had never heard from them again after trying to reach them plenty of timesI have even had the delivery drivers call about this problemIt was not May that I inquired about receiving the wrong piece of furniture, it was much earlierIf the company knew they deliver the wrong piece why wouldn't I be contacted? Why wouldn't they correct something that was their wrong doing? This is outrageousHorrible custmer service I will never do business with them again
Our technician noted on his first visit that the seat shows and sits with wear and tear with no structural or other damage or defectsAll foam cushions will soften with daily useThis is the seat that is used every day and it shows slightly more wear than the other two seatsAfter discussing this with the customer he was not happy so, as a courtesy, we agreed to add additional foam to the inside of the cushionThe customer agreed and we completed the courtesy serviceUnfortunately the customer was still unhappy with the seatThere is nothing further that can be done at this time I have attached photos that show the sofa seat and they validate the condition as manufacture normal
This customer was delivered a Tempurpedic mattress and adjustable base on November 23rdShe called in to our store on December 2nd requesting a refundShe was told by our customer service manager that we would facilitate the manufacturers warranty which requires the customer to sleep on the
product at least days and that the mattress only would be authorized for returnAdjustable bases are not eligible for return per the factory warrantyThe customer then contacted us again on the 24th of December at which time we set up the return of the mattress only for the 28th of DecemberThe customer contacted us on the 27th to confirm the pick up at which time she was again informed that we will only be picking up the mattressShe stated she wanted the base picked up as wellWe told her it was not authorized to be returned.We picked up the mattress only on the 28th of December and the customer submitted this claim.The return policy has been accurately communicated to the customer throughout the sales and service processWe cannot return the bases
Business states that the consumer was issued refund on 11/09/
Again I apologize for the delay regarding this matterI have verified that we have issued the refund notice to the finance company and we anticipate them refunding the account in the next hoursI have also authorized a $in store credit for the customers inconvenience.***
The cover is Leath-AireA breathable fabric that has the look and feel of leather but adapts to body temperature like fabricIt is developed by *** *** using nano technology and is the latest in leather look coversWe do not promote this as micro fiber or bonded leatherIt is a very durable fabric.*** ***Executive Vice PresidentBeck's Furniture
I am rejecting this response because:i mu want a full refund and and have received any type of refundI do not wish to do business with a poor business establishment like BecksThey have no regard to their customersI require special medical needs which is why I must return this bedThey took advantage of me and lied through the entire process to me. Still to date they have taken the bed with no Refund to my visa credit cardThis is how they treat a customer? I have made several purchases from BECKS before with no problem but the one time I need to return a product which can't satisy my medical needs they want to fight and lie about their actions.please refund all money and pick up the bed frame
Customer states: I have not received communication from the company as of yet but since receiving their message I will accept that they are working to resolve my issueIf they do not contact me then I will follow up with the Revdex.com
We want to apologize for the communication that has taken placeWe are undergoing changes within our customer service department in hopes of preventing this type of situation in the futureRegarding the refund, this customer has a financed order that we have contacted the finance company letting
them know that the customer is due the full refundIf the finance company determines that the account is paid in full by the customer, they will then issue the full refund to the customerWe cannot issue the refund due to the fact that we don't know the status of the account.*** ***Executive Vice PresidentBeck's Furniture
I have attached the reciepts provided to me
I am rejecting this response because: Although beck's did refund our money, they are not being percent honest about the reason we requested a refund. We ordered a "California king" bed frame on 09/03/and on 11/18/they delivered a "queen size" bed frame which we couldn't use. We were originally offered free delivery because we were told that our "California king" bed frame would be available by the end of September and since it wasn't delivered then they offered the free delivery so we'd continue to wait. On 11/18/they brought a "queen size" bed frame so we decided to get a refund. We were told at that time, 11/18/2014 that it would be a week before we'd get our refund, however we didn't receive it until 12/05/2014. They are very unprofessional for a business. *** ***
Business states that the consumer issues have been resolved
Consumer states that the business has been very cooperative in the resolution process as she has now received a full refundConsumer now considers the matter closed
This customer clearly has scratches in the seat that were not present at the time of delivery and appear to be caused by an animalVery small area that was not caused by a person sitting in the seatThis is not something that is covered by a manufacturers warrantyAlso note that the ***
*** *** is not a warrantyIt is a protection plan that will correct accidental damage excluding pet scratches and chewing as outlined in the brochure that was given to the customer at the point of purchase.I have included an image taken by our service technician that shows the damage to the seat.Thank you for your help in this matter,*** ***Executive Vice PresidentBeck's Furniture
I am rejecting this response because: I WILL NOT PAY 50% FOR THIS "SINKING, LACK OF FIRMNESS....FORMALDEHYDE...TOXIC SMELLING PIECE OF JUNK THEY SOLD TO ME. I WILL NOT PAY 50% RESTOCKING FOR THIS MATTRESSIT IS NOT A FIRM MATTRESS AS I WAS TOLD...I TRUSTED THEM AND THEY DECEIVED ME !FIRST OF ALL THEY MATTRESS THEY SOLD ME IS NOT A FIRM MATTRESS AS THEY INDICATED ! THE MATTRESS WAS FIRM AND ACCEPTABLE WHEN I TESTED IT IN THE STORE WHEN THE MATTRESS WAS DELIVERED, I NOTICED IN TRANSIT, THE MATTRESS FOLDED AND CRUMBLED IN THE MIDDLEONCE ON THE BED, THE MATTRESS SINKED IN THE MIDDLETHIS IS NOT A FIRM MATTRESS ! !I WILL NOT OPAY 50% RESTOCKING BECAUSE BECK'S FURNITURE SOLD A MATTRESS TO ME BASED UPON LIES. THE MATTRESS IS NOT A FIRM MATTRESS ! FIRM MATTRESS DOES NOT SINK IN THE MIDDLE AND FOLD AND CRUMBLE TO THE FLOOR ! ! THE BOXSPRING SMELLS SO BAD OF FORMALDEHYDE AND TOXIC SMELL, IT HAD TO BE TAKEN OUT OF THE HOUSE AND STORED ELSEWHERE I OFFERED THEM A FAIR TRADEI HAD NOT SLEPT ON THE MATTRESS AND I OFFERED TO PAY EXTRA, HARD EARNED MONEY, FOR ONE OF THEIR MATTRESS WITH MORE FIRMNESS AND THEY FLAT OUT REJECTED MY OFFER AND REJECTED MY MONEY AND TOLD ME I HAD TO KEEP THE MATTRESS
This customer received the merchandise on February 13th The customer contacted us regarding some issues with the cushions on March 26th of We corrected these problems and the customer never said anything about the product being wrongNot until the end of May did the customer contact us
requesting a return authorization due to the merchandise being wrong. The product has been in the customers home with daily use for over three monthsWe will not exchange this product. *** ***Executive Vice PresidentBeck's FurnitureCell ###-###-####
We stand by our original responseThis customer was informed throughout the sales process of our return policyIt is clearly documented on the back of the sale invoice and the customer signed the invoice acknowledging that they reviewed these policies at the point of purchase
The complaint I filed on 9-22-(#***) has still not been resolved!
Beck's said they would call to set an appointment to have a manufacture representative come look at the sofa and as of today (10/21/14) they still have NOT called to set an appointment. As I said in my past emails they are playing the "waiting" game = waiting until our warranty runs out, then they will not be obligated to fix this problem!
It's been days since my original complaint to the Revdex.com and almost days since my original complaint to Beck's.
Can you please contact Beck's again to see why they have not contacted us?
Do I need to re-open this case since it has NOT been resolved?
Thank you
*** ***