This issue is between RAC Acceptance ( a third party) and the customerRAC is not part of Beck's Furniture IncI have forwarded this complaint to our corporate contact in hopes of finding a resolution for this customerWe will follow up with RAC next week and see if they have made contact with
our customer
Our technician noted on his first visit that the seat shows and sits with wear and tear with no structural or other damage or defectsAll foam cushions will soften with daily useThis is the seat that is used every day and it shows slightly more wear than the other two seatsAfter
discussing this with the customer he was not happy so, as a courtesy, we agreed to add additional foam to the inside of the cushionThe customer agreed and we completed the courtesy serviceUnfortunately the customer was still unhappy with the seatThere is nothing further that can be done at this time. I have attached photos that show the sofa seat and they validate the condition as manufacture normal
See the information belowIt is a screen print of our computer system reflecting the "R" refunds that were processed on the 9th and 11th of Jan.$was refunded to her Visa card and $was refunded to the finance companyShe spoke with our staff accountant and this was explained we also forwarded the confirmation of the refund slips via email and we have not heard back from her since
I am rejecting this response because:Beck's is assuming that the damage was done by an animal. This is all based on speculation and assumption due to the fact that we have a small dog. The technician automatically assumed that the scratches were caused by the dog. We also had requested microfiber and not sure if what we purchased is in fact microfiber. We would like verification that the furniture we purchased is indeed microfiber.Thank you very much
The factory representative has been in North Carolina at the annual furniture marketWe will send our customer care coordinator and our general sales manager out to verify the technicians reportWe will contact the customer today to set the date and time
We stand by our earlier responsesThis customer has been allowed a reselection from the original mattress and now they want to reselect againI have forwarded copies of their sales order and the delivery document that shows they received what they selected. We will offer the customer an opportunity to reselect provided they pay a 50% restocking fee
This customer has reselected twice on the bedroom sets and once on the sectionalWe accommodated those exchanges however, we cannot allow the return of the mattress unless the customer agrees to pay a 50% restocking fee.As noted on her sales order, mattress's are non returnable and non refundable
The customer reviewed this policy and sign as suchPlease see attachments.*** ***Executive Vice PresidentBeck's Furniture
We have contacted this customer and requested photos of the area with mold on it so that we can initiate a claim with the factoryWe are confident that we will be able to work out a resolution for this customer*** ***Executive Vice PresidentBeck's Furniture
I am rejecting this response because:Dear Mr*** ***In response to Beck's FurnitureI stand by my last response, that my wife and I will keep our mattressif Beck's Furniture refunds me fifty percent of the mattress costGood customer service is essential in retaining a good standing with the customerMy wife and I will no longer be using Beck's Furniture as ourfurniture store in the futureGood customer service is important and Beck's Furniture has very poorcustomer satisfaction.Thank You*** ** ***
I am rejecting this response because: this is informationI advised them I wanted to return both overpriced mattress and adjustable bed frameThis is a complete rip offI actually called within hours of delivery to cancel which would fall under my right of recissionBecks phoned me today to express they would not return the frame and will not refund my money paid on my debit and credit card until manager approvalThis company completely ripped me off in which the delivery staff agreed with meI want to return all merchandise and want all funds refundedI want my debit card and visa credit card refunded first and then they can process the full refund of the frame to my Becks store credit cardI have done extensive research on this company and all of the bad business practices they have completedThe amount of Revdex.com complaints and lawsuitsBecks is a complete jokeThe sales people lie to your face and tell you want you want to hear just to make the sale now I can't return any of the unwanted merchandiseTheir low price guarantee is a complete lieTheir prices are higher than any other locations I have shopped around at. I want a full refundBottom lineNo lies, no broken promisesI just want my money refunded and be done with this cruel heartless crooked companyBuyers bewareDO NO BUY FROM BECKS THEY HAVE THE MOST HORRIBLE BUSINESS PRACTICE I HAVE ENCOUNTERED!!!
The merchandise was delayed at the factory in ChinaWe offered free delivery for the inconvenience and attempted to deliver the furniture on November 18thThe customer sent the merchandise back due to the fact that they apparently needed a different size bed than what they ordered.We processed the
check with a slight delay due to the holiday, on December 4thI have attached a copy of the cleared check from our bankIt cleared on the 8th of December
I am rejecting this response because:I contacted Beck's numerous of times, I spoke with their manager *** she said that they were aware of this and that I would be contacted about replacing the merchandiceI had never heard from them again after trying to reach them plenty of timesI have even had the delivery drivers call about this problemIt was not May that I inquired about receiving the wrong piece of furniture, it was much earlierIf the company knew they deliver the wrong piece why wouldn't I be contacted? Why wouldn't they correct something that was their wrong doing? This is outrageousHorrible custmer service I will never do business with them again
We do appreciate the long standing relationship with Mr***. We apologize for the issues with the first mattress and would
like to offer a $refund for the inconvenience.Regarding the
second mattress, Mr*** came in and reselected to the mattress that was deliveredHe
inspected and slept on the mattress and then decided to contact us to ask for a different mattressAs you can see from his resolution request, he is asking for a firm mattress now instead of the softer pillow top. We cannot resell the mattress once it has been in the customers home so we do not have a comfort guaranteeThis is discussed at the point of sale and is written on the back of the invoiceFurthermore these policies are reviewed and signed as such by the customerWe can however, offer to exchange the mattress if the customer is willing to pay a 50% restocking fee
This issue is between RAC Acceptance ( a third party) and the customerRAC is not part of Beck's Furniture IncI have forwarded this complaint to our corporate contact in hopes of finding a resolution for this customerWe will follow up with RAC next week and see if they have made contact with
our customer
I am rejecting this response because: I have contacted the finance company and they have no record of being contacted by Becks at this time
Our technician noted on his first visit that the seat shows and sits with wear and tear with no structural or other damage or defectsAll foam cushions will soften with daily useThis is the seat that is used every day and it shows slightly more wear than the other two seatsAfter
discussing this with the customer he was not happy so, as a courtesy, we agreed to add additional foam to the inside of the cushionThe customer agreed and we completed the courtesy serviceUnfortunately the customer was still unhappy with the seatThere is nothing further that can be done at this time. I have attached photos that show the sofa seat and they validate the condition as manufacture normal
See the information belowIt is a screen print of our computer system reflecting the "R" refunds that were processed on the 9th and 11th of Jan.$was refunded to her Visa card and $was refunded to the finance companyShe spoke with our staff accountant and this was explained we also forwarded the confirmation of the refund slips via email and we have not heard back from her since
I am rejecting this response because:Beck's is assuming that the damage was done by an animal. This is all based on speculation and assumption due to the fact that we have a small dog. The technician automatically assumed that the scratches were caused by the dog. We also had requested microfiber and not sure if what we purchased is in fact microfiber. We would like verification that the furniture we purchased is indeed microfiber.Thank you very much
The factory representative has been in North Carolina at the annual furniture marketWe will send our customer care coordinator and our general sales manager out to verify the technicians reportWe will contact the customer today to set the date and time
We stand by our earlier responsesThis customer has been allowed a reselection from the original mattress and now they want to reselect againI have forwarded copies of their sales order and the delivery document that shows they received what they selected. We will offer the customer an opportunity to reselect provided they pay a 50% restocking fee
This customer has reselected twice on the bedroom sets and once on the sectionalWe accommodated those exchanges however, we cannot allow the return of the mattress unless the customer agrees to pay a 50% restocking fee.As noted on her sales order, mattress's are non returnable and non refundable
The customer reviewed this policy and sign as suchPlease see attachments.*** ***Executive Vice PresidentBeck's Furniture
We have contacted this customer and requested photos of the area with mold on it so that we can initiate a claim with the factoryWe are confident that we will be able to work out a resolution for this customer*** ***Executive Vice PresidentBeck's Furniture
I am rejecting this response because:Dear Mr*** ***In response to Beck's FurnitureI stand by my last response, that my wife and I will keep our mattressif Beck's Furniture refunds me fifty percent of the mattress costGood customer service is essential in retaining a good standing with the customerMy wife and I will no longer be using Beck's Furniture as ourfurniture store in the futureGood customer service is important and Beck's Furniture has very poorcustomer satisfaction.Thank You*** ** ***
I am rejecting this response because: this is informationI advised them I wanted to return both overpriced mattress and adjustable bed frameThis is a complete rip offI actually called within hours of delivery to cancel which would fall under my right of recissionBecks phoned me today to express they would not return the frame and will not refund my money paid on my debit and credit card until manager approvalThis company completely ripped me off in which the delivery staff agreed with meI want to return all merchandise and want all funds refundedI want my debit card and visa credit card refunded first and then they can process the full refund of the frame to my Becks store credit cardI have done extensive research on this company and all of the bad business practices they have completedThe amount of Revdex.com complaints and lawsuitsBecks is a complete jokeThe sales people lie to your face and tell you want you want to hear just to make the sale now I can't return any of the unwanted merchandiseTheir low price guarantee is a complete lieTheir prices are higher than any other locations I have shopped around at. I want a full refundBottom lineNo lies, no broken promisesI just want my money refunded and be done with this cruel heartless crooked companyBuyers bewareDO NO BUY FROM BECKS THEY HAVE THE MOST HORRIBLE BUSINESS PRACTICE I HAVE ENCOUNTERED!!!
The merchandise was delayed at the factory in ChinaWe offered free delivery for the inconvenience and attempted to deliver the furniture on November 18thThe customer sent the merchandise back due to the fact that they apparently needed a different size bed than what they ordered.We processed the
check with a slight delay due to the holiday, on December 4thI have attached a copy of the cleared check from our bankIt cleared on the 8th of December
I am rejecting this response because:I contacted Beck's numerous of times, I spoke with their manager *** she said that they were aware of this and that I would be contacted about replacing the merchandiceI had never heard from them again after trying to reach them plenty of timesI have even had the delivery drivers call about this problemIt was not May that I inquired about receiving the wrong piece of furniture, it was much earlierIf the company knew they deliver the wrong piece why wouldn't I be contacted? Why wouldn't they correct something that was their wrong doing? This is outrageousHorrible custmer service I will never do business with them again
We will be offering this customer a full refund for their inconvenience
We do appreciate the long standing relationship with Mr***. We apologize for the issues with the first mattress and would
like to offer a $refund for the inconvenience.Regarding the
second mattress, Mr*** came in and reselected to the mattress that was deliveredHe
inspected and slept on the mattress and then decided to contact us to ask for a different mattressAs you can see from his resolution request, he is asking for a firm mattress now instead of the softer pillow top. We cannot resell the mattress once it has been in the customers home so we do not have a comfort guaranteeThis is discussed at the point of sale and is written on the back of the invoiceFurthermore these policies are reviewed and signed as such by the customerWe can however, offer to exchange the mattress if the customer is willing to pay a 50% restocking fee