Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am disappointed to hear the continued lies but if nothing else is offered I would at least like my money back to put towards purchasing new clothing for my husband and myself. He has not made any offers of reconciliation to this point so yes, my money back would be the least he could do.
Regards,
[redacted]
As we stated in our letter, she stated that she bought the mattress from [redacted]. Again,as we stated in our letter, the manager from [redacted] told us that if it was under 10 years oldthen it would be under warranty.As far as our person Brett said to her was that this might only be a...
crease and to give it a coupledays to see if It goes back to normalI also want to say that we sent out a claim form the ne.xt day just in case. She called and statedthat she did not receive it so we sent her out a second claim form.After we received hef claim form on 9/30/17 and reviewing it on 10/2/17 I tried to call Ms.[redacted] so we could send someone out to look at the mattress but her phone went to voicemall and hermessage box was fulL The next day we sent her an email and In talking with her she stated that she hadgotten rid of the mattress so we would not be able to examine it. For that reason we had no choice butto deny her claim. We are sorry for the decision we had to make but without being able to see themattress with a person from [redacted] we had no other choice.Any other questions please do not hesitate to call me.Yours truly,Becker Movers
[redacted]
[redacted]To Whom It May Concern:This letter is in reference to the above person's complaint.We would first of all apologize for the time it took to get back to you on this maters.We received your letter before we received the claimants claim form and to be notified that she had...
puta stop payment for the services we performed.Please find attached the letter we sent to the claimant in regard to her claim for her move.Any questions please feel free to contact our office.Yours truly,Becker Movers
This letter Is in reference to the above person's complaint.To start out with, both the movers were experienced movers, it was just one of them wasinexperienced with the paperwork, as we did some changes to the paperwork.I am not sure who the [redacted] talked to when they booked the job, but the...
quote they weregiven was a phone quote only and there was no written estimates done. They would have been toldthat the charge would include travel time from the time the truck leaves the warehouse until the truckreturns to the warehouse.After talking with Ms. [redacted] on the charges plus talking with the men, we felt that the chargeswere correct. The crew said they had a lot more items there were on the job sheet which what we weretold when they booked plus confirmed the day before their move.After talking with Ms. [redacted]. We did credit her for $144.00 for the few scuffs on her furnitureand for the time the guys took a lunch.As far as how we load and unload a truck, yes boxes come off first because they are on top ofthe big furniture. We are sorry that she felt that the job took longer than anticipated.As far as us not listening to her that Is totally false. We listened and that is why she wasrefunded the money. I also need to state that If they were packed and ready, then it would have savedthem time as It is easier to load a truck when everything is packed and ready than when you have tomove Items around unpacked items.At this point we feel that the $144.00 we refunded them was out of good faith in our part andthat is as far as we are willing to go.Any questions please do not hesitate to give me a call.Yours truly,Becker Movers
This letter is in reference to the above person's complaint for her move to Florida.First of all we are agents for [redacted] Van Lines, which means that when a person like Ms[redacted] moves over state lines, then she is moving under the authority of [redacted] Van Lines, notBecker Movers. On the day of the...
estimate she was explained that and also given literature on that also.I did contact [redacted] Van Lines on her claim. To start out she did sign for replacement liabilitybut she also initialed for the $500.00 deductible and paid a smaller amount because of this.Again, reviewing the claim form and reviewing the amount of money that [redacted] Van Lines iswilling to pay her I think she should take it as I think it is very fair. I think it is fair because a lot of herdamages are boxed items which are not covered because they are packed by the customer not themover. I know people like Ms. [redacted] will say that the box is crushed but a lot of the times it is becausethey are not filled and they crush due to open space or they do not use a heavy enough box to startwith.I know she is trying to blame Becker Movers and wants free storage but on the same note she issaying that the truck that delivered her items was packed poorly. That is [redacted] and [redacted]'sdriver's responsibility not ours.We are sorry for any damage that occurred to the goods but again she signed a [redacted] VanLines Bill of Laden and paid [redacted] Van Lines for the move so she has to settle with them.As far as her items coming into storage she could not be more wrong. We inventoried andcarefully wrapped her items and when they left here the [redacted] Van Lines driver loaded his own truckand he did not note any damages from our warehouse to his truck so because of that, the request for arefund for that is out of the question.Again, we do apologize for any problems that may have occurred during the move and I willhappily discuss this with Ms. [redacted] or anyone else.Any questions please do not hesitate to contact me.Yours trulyRon [redacted]Becker Movers
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will not refer this company to anyone. They took 4 months to resolve the issue and only after my complaint to the Revdex.com. Also, they did not have the guts to speak with me. They sent a check and a letter in the mail.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason I had to file a police report was that Ron at Becker Movers advised me to contact my homeowners ins to make a claim. When I did this, my homeowners ins company told me I had to file a police report. But my homeowners ins will only cover the missing items and not the items that were damaged. BUT I found out after we filed the police report that I would have to pay my deductible then get money for the missing items. Again, I am paying out.This is issue is not resolved. How can we feel this is resolved when we have lost so much????
Regards,
[redacted]
This letter is in reference to the above complaint. As per the letter from the customer (copy enclosed), some reason she did not receive our call back messages or claim form. Because of this she contacted you but now has rescinded. We have since resolved this matter. Any questions please feel free...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has resolved the manner in full which is highly appreciated. Thank you for following up.
Regards,
[redacted]
This letter is in the reference to the response letter the above claimant made in reference to his move.To start off with he was paid for the two items that were on his claim form, by the liability he signed for on moving day. Also as far as the estimate he did not sign the estimate as he claims and also it was not a not to exceed estimate (copy enclosed). If you read the estimate which he received before his move it even states the conditions of the estimate.As far as the liability we cannot take responsibility for a person not reading what they sign.And finally I am not going to lower myself to match comments made by Mr. King. I can only tell you that he is wrong in many things that he says. Our guys are full time and they are professionals. This is just like any job and that accidents do happen and that we are very sorry for that. Our percent of claims is well below the National Average.Regards,Becker Movers
I have lost valuable items and yes, I did give the 2 storage area keys with storage locker numbers attached to the keys and told the men where the storage area was.... they were never moved...not the landlord to blame but Becker Movers. How can you honestly tell me that just because the owner of Becker's said his men never were given the keys is right ??,,,it is his word against mine. Since I was the sole person in the apartment, I assumed my storage areas were cleaned out just because I KNOW I GAVE HIS MEN THE KEYS. I AM A PARALEGAL AND THIS WILL NOT STOPHERE. I ALREADY HAVE A REPORTER COMING TO MEET WITH ME AND BECKER'S AND OUR SO CALL4ED "Revdex.com WILL HAVE TO ANSWER SOME IMPOORTANT QUESTIONS BEFORE THIS IS OVER, I WILL BE COMPENSATED.HIS MEN WERE NOT ONLY RUDE TO ME WHILE TAKING THE ITEMS IN MY APARTMENT OUT, THEY PARKED ON THE OPPOSITE SIDE OF THE BUILDING THEN WERE THEY SHOULD HAVE BEEN AND IT TOOK MORE TIME TO MOVE ME....WHAT A GAME BECKERS HAD TO DECEIVE THE CONSUMER.TODAY, WITH A FRIEND, I WENT TO MY STORAGE AREA AND MY CUSTOME LAMP SHADES WERE THROWN AGAINST THE INTERIOR OF THE STORAGE UNIT OF LINDEN AVENUE STORAGE, DESTROYING THEM COMPLETELY, BENT AND OUT OF SHAPE....THESE SHADES WERE OVER $100 EACH.I WILL RETURN AGAIN WITH MORE PEOPLE TO SEE WHAT ELSE IS DAMAGED.THESE BECKER MOVERS ALSO GAVE THE STORAGE MANAGER A HARD TIME AND THEY ARE MAD AT BECKER'S ATTITUDE.OF COURSE I SIGNED THAT EVERYTHING WAS PACKED....NEVER THINKING THOSE MEN DID NOT CLEAN OUT MY APARTMENT'S STORAGE AREA.I COUNTED ON HIRING PROFESSIONALS, NOT SCAM ARTISTS!The Revdex.com better start taking better of the consumer's Complaints.[redacted]
VERY POOR. They were to come for an estimate mid-afternoon and call when they planned to arrive.
I never received a call that afternoon or any time after that.
On or about November 5th, 2014 I did talk with the said person. I did quote him our hourly rate which is $84 00 for the truck and two men. I told him the cost is from when out truck leaves our warehouse until it returns. I don't remember, but I could have told him that it could take a two hours,...
give or take a quarter hour but I again would have stated that it is what it takes with no guarantees. Because no one got back to him and also of the misunderstanding there seems to be we have sent the said person a refund of $63.00. We are sorry for any confusion and hope this settles the said complaint. Any questions please do not hesitate to call our office.Yours truly,[redacted]Becker Movers
This letter is in reference to the complaint put in by Ms. [redacted] in regards to her move. We have sent her a letter with a check (letter enclosed) to settle her claim. If there any additional questions please do not hesitate to call our office. Yours truly, Ron W. Becker Movers
On 8/11/15 we met with the customer and have resolved the complaint. If you have any questions please do not hesitate to call our office. Thank you, Becker Movers
ID# [redacted]To Whom This May Concern:This letter is in reference to the above complaint.On March 13, 2017 Mr. [redacted] called about damages done during his move which was done on March 4, 2017. At that time our office sent him out a claim form to fill out to the best of his ability.After receiving Mr....
[redacted]'s claim form (copy enclosed) we sent a representative out to look at his claim. Our representative saw no physical damage to the television and a small ding on the side of the refrigerator. He was not shown anything else nor was anything else put on the claim form.On moving day the [redacted]'s signed for the basic liability of $.30/lb. per article for any damage done to their goods (copy enclosed).Our contract also states that we do not cover internal parts unless dropped by the mover.Rather than to dispute their claim, we paid for both items claimed at the basic liability of $.30/lb. per article (copy enclosed). We also gave each piece extra poundage so the re would be no discrepancy about that.As far as the estimate and actual cost, the estimate was for $1100.00 to start with. We had more difficulty in getting his furniture out of his old house and into his new house. More disassembly and reassembly was needed. The customer knew this was only an estimate and they were being charged on an hourly basis.We are sorry for any problems this may have caused the [redacted]'s but at this point we feel that the amount of money we sent to the [redacted]'s was more than fair.If anyone has any questions on this please do not hesitate to call me.Yours truly,Becker Movers
Ref#[redacted]
To Whom It May Concern:
This letter is in reference to the above complaint.
On 7/31/14 we did in fact meet with the above claimant. We told her we believe we delivered
all her items to here that were in our storage.
After reviewing her paperwork we saw that she signed for basic liability for her goods. Because
of that and her strong feelings that she did not receive everything, we paid her twice the amount due to
her and also told her if by any chance we do find anything of hers we will return it to her and she still
keeps the money.
The above claimant signed an agreement to this which states that by cashing the check given to
her for her claim she will make no further claim against Becker Movers. On 8/8/14 she did cash the
check so we feel that this matter is closed unless some of her items appear. If she continues this
complaint then she is leaving us no other alternative but to turn this matter over to our attorney and
take legal action against her.
Any questions please do not hesitate to call our office.
This letter is in reference to the complaint by the above customer.On January 18, 2016 we had a crew go over to her residence to do her move. After arriving toher residence the crew called the office and said that she was not packed or ready to be moved. Theydid get started and we also sent 2 more...
men (packers) to help them. None ofthem remember hersaying anything about a storage area.During her move we called her daughter to let her know what was going on and it would costmore, since she was paying for the move. She told us she could not go over to her mother's but she toldus to do the best we could and if we could not get it all she would call us back.After loading, the customer initialed a sheet of ours stating that she thoroughly inspected herresidence and agreed that all the items she needed shipped were put on the truck (copy enclosed).She did call us back to move the file cabinet only on January 28, 2016, from the same address tothe same location and again never mentioned anything about a storage.And to be honest when we received this complaint it was the first time the office had anyknowledge about a storage.we feel this is not our responsibility, but if the place she moved out of did not try to notify herof the storage left behind then they are the ones who threw it out then they are the ones responsible.office.We are sorry for the problem and if anyone has any questions please do not hesitate to call ourYours truly,Becker Movers
This letter is in reference to the above customer.To start off with, yes there was a mirror broken on this job. The item was wrapped and tieddown properly but the strap broke.we immediately sent out a claim form to the person as soon as we learned of the damage. Wetold her to fill it out and send it...
back to us.Upon receiving her claim form back we reviewed her moving contract that was signed by her onmoving day. In her writing she signed for $.30/lb. per article and that is how we settled her claim. Wehave sent her out a check for that amount and it was cashed by the customer.On this claim I also went one step further and looked at the signed part of the contract, whichstates if she took out extra insurance how we would have paid her. Because of the age of the piece andthrough depreciation (which is stated on the signed sheet) she would have been in the same situation.We are sorry that because of an accident happened she thinks the men were unprofessional butI assure you that they are very professional. They try there hardest to do the best job possible.Again, we are sorry for any problems and out of Good Faith we are reimbursing her for anadditional $100.00 towards her claim.Any questions please do not hesitate to call me.Thank you,Ron W[redacted]Becker Movers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am disappointed to hear the continued lies but if nothing else is offered I would at least like my money back to put towards purchasing new clothing for my husband and myself. He has not made any offers of reconciliation to this point so yes, my money back would be the least he could do.
Regards,
[redacted]
As we stated in our letter, she stated that she bought the mattress from [redacted]. Again,as we stated in our letter, the manager from [redacted] told us that if it was under 10 years oldthen it would be under warranty.As far as our person Brett said to her was that this might only be a...
crease and to give it a coupledays to see if It goes back to normalI also want to say that we sent out a claim form the ne.xt day just in case. She called and statedthat she did not receive it so we sent her out a second claim form.After we received hef claim form on 9/30/17 and reviewing it on 10/2/17 I tried to call Ms.[redacted] so we could send someone out to look at the mattress but her phone went to voicemall and hermessage box was fulL The next day we sent her an email and In talking with her she stated that she hadgotten rid of the mattress so we would not be able to examine it. For that reason we had no choice butto deny her claim. We are sorry for the decision we had to make but without being able to see themattress with a person from [redacted] we had no other choice.Any other questions please do not hesitate to call me.Yours truly,Becker Movers
[redacted]
[redacted]To Whom It May Concern:This letter is in reference to the above person's complaint.We would first of all apologize for the time it took to get back to you on this maters.We received your letter before we received the claimants claim form and to be notified that she had...
puta stop payment for the services we performed.Please find attached the letter we sent to the claimant in regard to her claim for her move.Any questions please feel free to contact our office.Yours truly,Becker Movers
This letter Is in reference to the above person's complaint.To start out with, both the movers were experienced movers, it was just one of them wasinexperienced with the paperwork, as we did some changes to the paperwork.I am not sure who the [redacted] talked to when they booked the job, but the...
quote they weregiven was a phone quote only and there was no written estimates done. They would have been toldthat the charge would include travel time from the time the truck leaves the warehouse until the truckreturns to the warehouse.After talking with Ms. [redacted] on the charges plus talking with the men, we felt that the chargeswere correct. The crew said they had a lot more items there were on the job sheet which what we weretold when they booked plus confirmed the day before their move.After talking with Ms. [redacted]. We did credit her for $144.00 for the few scuffs on her furnitureand for the time the guys took a lunch.As far as how we load and unload a truck, yes boxes come off first because they are on top ofthe big furniture. We are sorry that she felt that the job took longer than anticipated.As far as us not listening to her that Is totally false. We listened and that is why she wasrefunded the money. I also need to state that If they were packed and ready, then it would have savedthem time as It is easier to load a truck when everything is packed and ready than when you have tomove Items around unpacked items.At this point we feel that the $144.00 we refunded them was out of good faith in our part andthat is as far as we are willing to go.Any questions please do not hesitate to give me a call.Yours truly,Becker Movers
This letter is in reference to the above person's complaint for her move to Florida.First of all we are agents for [redacted] Van Lines, which means that when a person like Ms[redacted] moves over state lines, then she is moving under the authority of [redacted] Van Lines, notBecker Movers. On the day of the...
estimate she was explained that and also given literature on that also.I did contact [redacted] Van Lines on her claim. To start out she did sign for replacement liabilitybut she also initialed for the $500.00 deductible and paid a smaller amount because of this.Again, reviewing the claim form and reviewing the amount of money that [redacted] Van Lines iswilling to pay her I think she should take it as I think it is very fair. I think it is fair because a lot of herdamages are boxed items which are not covered because they are packed by the customer not themover. I know people like Ms. [redacted] will say that the box is crushed but a lot of the times it is becausethey are not filled and they crush due to open space or they do not use a heavy enough box to startwith.I know she is trying to blame Becker Movers and wants free storage but on the same note she issaying that the truck that delivered her items was packed poorly. That is [redacted] and [redacted]'sdriver's responsibility not ours.We are sorry for any damage that occurred to the goods but again she signed a [redacted] VanLines Bill of Laden and paid [redacted] Van Lines for the move so she has to settle with them.As far as her items coming into storage she could not be more wrong. We inventoried andcarefully wrapped her items and when they left here the [redacted] Van Lines driver loaded his own truckand he did not note any damages from our warehouse to his truck so because of that, the request for arefund for that is out of the question.Again, we do apologize for any problems that may have occurred during the move and I willhappily discuss this with Ms. [redacted] or anyone else.Any questions please do not hesitate to contact me.Yours trulyRon [redacted]Becker Movers
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will not refer this company to anyone. They took 4 months to resolve the issue and only after my complaint to the Revdex.com. Also, they did not have the guts to speak with me. They sent a check and a letter in the mail.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason I had to file a police report was that Ron at Becker Movers advised me to contact my homeowners ins to make a claim. When I did this, my homeowners ins company told me I had to file a police report. But my homeowners ins will only cover the missing items and not the items that were damaged. BUT I found out after we filed the police report that I would have to pay my deductible then get money for the missing items. Again, I am paying out.This is issue is not resolved. How can we feel this is resolved when we have lost so much????
Regards,
[redacted]
This letter is in reference to the above complaint. As per the letter from the customer (copy enclosed), some reason she did not receive our call back messages or claim form. Because of this she contacted you but now has rescinded. We have since resolved this matter. Any questions please feel free...
to contact our office. Yours truly, Becker Movers
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company has resolved the manner in full which is highly appreciated. Thank you for following up.
Regards,
[redacted]
This letter is in the reference to the response letter the above claimant made in reference to his move.To start off with he was paid for the two items that were on his claim form, by the liability he signed for on moving day. Also as far as the estimate he did not sign the estimate as he claims and also it was not a not to exceed estimate (copy enclosed). If you read the estimate which he received before his move it even states the conditions of the estimate.As far as the liability we cannot take responsibility for a person not reading what they sign.And finally I am not going to lower myself to match comments made by Mr. King. I can only tell you that he is wrong in many things that he says. Our guys are full time and they are professionals. This is just like any job and that accidents do happen and that we are very sorry for that. Our percent of claims is well below the National Average.Regards,Becker Movers
I have lost valuable items and yes, I did give the 2 storage area keys with storage locker numbers attached to the keys and told the men where the storage area was.... they were never moved...not the landlord to blame but Becker Movers. How can you honestly tell me that just because the owner of Becker's said his men never were given the keys is right ??,,,it is his word against mine. Since I was the sole person in the apartment, I assumed my storage areas were cleaned out just because I KNOW I GAVE HIS MEN THE KEYS. I AM A PARALEGAL AND THIS WILL NOT STOPHERE. I ALREADY HAVE A REPORTER COMING TO MEET WITH ME AND BECKER'S AND OUR SO CALL4ED "Revdex.com WILL HAVE TO ANSWER SOME IMPOORTANT QUESTIONS BEFORE THIS IS OVER, I WILL BE COMPENSATED.HIS MEN WERE NOT ONLY RUDE TO ME WHILE TAKING THE ITEMS IN MY APARTMENT OUT, THEY PARKED ON THE OPPOSITE SIDE OF THE BUILDING THEN WERE THEY SHOULD HAVE BEEN AND IT TOOK MORE TIME TO MOVE ME....WHAT A GAME BECKERS HAD TO DECEIVE THE CONSUMER.TODAY, WITH A FRIEND, I WENT TO MY STORAGE AREA AND MY CUSTOME LAMP SHADES WERE THROWN AGAINST THE INTERIOR OF THE STORAGE UNIT OF LINDEN AVENUE STORAGE, DESTROYING THEM COMPLETELY, BENT AND OUT OF SHAPE....THESE SHADES WERE OVER $100 EACH.I WILL RETURN AGAIN WITH MORE PEOPLE TO SEE WHAT ELSE IS DAMAGED.THESE BECKER MOVERS ALSO GAVE THE STORAGE MANAGER A HARD TIME AND THEY ARE MAD AT BECKER'S ATTITUDE.OF COURSE I SIGNED THAT EVERYTHING WAS PACKED....NEVER THINKING THOSE MEN DID NOT CLEAN OUT MY APARTMENT'S STORAGE AREA.I COUNTED ON HIRING PROFESSIONALS, NOT SCAM ARTISTS!The Revdex.com better start taking better of the consumer's Complaints.[redacted]
VERY POOR. They were to come for an estimate mid-afternoon and call when they planned to arrive.
I never received a call that afternoon or any time after that.
On or about November 5th, 2014 I did talk with the said person. I did quote him our hourly rate which is $84 00 for the truck and two men. I told him the cost is from when out truck leaves our warehouse until it returns. I don't remember, but I could have told him that it could take a two hours,...
give or take a quarter hour but I again would have stated that it is what it takes with no guarantees. Because no one got back to him and also of the misunderstanding there seems to be we have sent the said person a refund of $63.00. We are sorry for any confusion and hope this settles the said complaint. Any questions please do not hesitate to call our office.Yours truly,[redacted]Becker Movers
This letter is in reference to the complaint put in by Ms. [redacted] in regards to her move. We have sent her a letter with a check (letter enclosed) to settle her claim. If there any additional questions please do not hesitate to call our office. Yours truly, Ron W. Becker Movers
On 8/11/15 we met with the customer and have resolved the complaint. If you have any questions please do not hesitate to call our office. Thank you, Becker Movers
ID# [redacted]To Whom This May Concern:This letter is in reference to the above complaint.On March 13, 2017 Mr. [redacted] called about damages done during his move which was done on March 4, 2017. At that time our office sent him out a claim form to fill out to the best of his ability.After receiving Mr....
[redacted]'s claim form (copy enclosed) we sent a representative out to look at his claim. Our representative saw no physical damage to the television and a small ding on the side of the refrigerator. He was not shown anything else nor was anything else put on the claim form.On moving day the [redacted]'s signed for the basic liability of $.30/lb. per article for any damage done to their goods (copy enclosed).Our contract also states that we do not cover internal parts unless dropped by the mover.Rather than to dispute their claim, we paid for both items claimed at the basic liability of $.30/lb. per article (copy enclosed). We also gave each piece extra poundage so the re would be no discrepancy about that.As far as the estimate and actual cost, the estimate was for $1100.00 to start with. We had more difficulty in getting his furniture out of his old house and into his new house. More disassembly and reassembly was needed. The customer knew this was only an estimate and they were being charged on an hourly basis.We are sorry for any problems this may have caused the [redacted]'s but at this point we feel that the amount of money we sent to the [redacted]'s was more than fair.If anyone has any questions on this please do not hesitate to call me.Yours truly,Becker Movers
Ref#[redacted]
To Whom It May Concern:
This letter is in reference to the above complaint.
On 7/31/14 we did in fact meet with the above claimant. We told her we believe we delivered
all her items to here that were in our storage.
After reviewing her paperwork we saw that she signed for basic liability for her goods. Because
of that and her strong feelings that she did not receive everything, we paid her twice the amount due to
her and also told her if by any chance we do find anything of hers we will return it to her and she still
keeps the money.
The above claimant signed an agreement to this which states that by cashing the check given to
her for her claim she will make no further claim against Becker Movers. On 8/8/14 she did cash the
check so we feel that this matter is closed unless some of her items appear. If she continues this
complaint then she is leaving us no other alternative but to turn this matter over to our attorney and
take legal action against her.
Any questions please do not hesitate to call our office.
This letter is in reference to the complaint by the above customer.On January 18, 2016 we had a crew go over to her residence to do her move. After arriving toher residence the crew called the office and said that she was not packed or ready to be moved. Theydid get started and we also sent 2 more...
men (packers) to help them. None ofthem remember hersaying anything about a storage area.During her move we called her daughter to let her know what was going on and it would costmore, since she was paying for the move. She told us she could not go over to her mother's but she toldus to do the best we could and if we could not get it all she would call us back.After loading, the customer initialed a sheet of ours stating that she thoroughly inspected herresidence and agreed that all the items she needed shipped were put on the truck (copy enclosed).She did call us back to move the file cabinet only on January 28, 2016, from the same address tothe same location and again never mentioned anything about a storage.And to be honest when we received this complaint it was the first time the office had anyknowledge about a storage.we feel this is not our responsibility, but if the place she moved out of did not try to notify herof the storage left behind then they are the ones who threw it out then they are the ones responsible.office.We are sorry for the problem and if anyone has any questions please do not hesitate to call ourYours truly,Becker Movers
This letter is in reference to the above customer.To start off with, yes there was a mirror broken on this job. The item was wrapped and tieddown properly but the strap broke.we immediately sent out a claim form to the person as soon as we learned of the damage. Wetold her to fill it out and send it...
back to us.Upon receiving her claim form back we reviewed her moving contract that was signed by her onmoving day. In her writing she signed for $.30/lb. per article and that is how we settled her claim. Wehave sent her out a check for that amount and it was cashed by the customer.On this claim I also went one step further and looked at the signed part of the contract, whichstates if she took out extra insurance how we would have paid her. Because of the age of the piece andthrough depreciation (which is stated on the signed sheet) she would have been in the same situation.We are sorry that because of an accident happened she thinks the men were unprofessional butI assure you that they are very professional. They try there hardest to do the best job possible.Again, we are sorry for any problems and out of Good Faith we are reimbursing her for anadditional $100.00 towards her claim.Any questions please do not hesitate to call me.Thank you,Ron W[redacted]Becker Movers