Beebe's Pest Control

The business completed the job as requested on April 3 at no additional cost, satisfying my request.

Regards,

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I spoke with Lu.  I apologized for Angelas unattentiveness.  I informed her that [redacted] is no longer with the company.  Her warranty is expired.   There are no current signs...

of active termites.  She will call me if she has any further issues in the future.  Offered her a free retreat.

We have read the response to our complaint.  We agree that the company has responded to our calls but we are still trying to rectify the problem reported in our initial contract.  Contracted services listed were not performed on initial treatment, and has subsequently allowed further termite damage due to our oak floor at the initial termite sites.  
A field respresentative was in our home and drilled the oak floor and slab in September.   At that time, "[redacted]" recommended to solve this termite infestation, the stem wall needs to be diagonally drilled and treated under the slab.  He stated that this would solve the problem but he could not do this service without the president's ([redacted]) approval who was out of town at that time.  In the meantime, "[redacted]" has called asking if we will release the complaint to Revdex.com, and we have told her "no, we are still waiting for the approval and completion of services as recommended by [redacted].  We did receive a call while we were out of the country.  Upon return we called Beebe's to get a response to [redacted]'s recommendation and get a plan into action .  AND, we had to call the company again after that phone call to get the response.  With the second call we have had a positive statement that the company will indeed send [redacted] to our house and perform the service needed to hopefully eradicate the termintes.  We understand this to mean these services will be completed at no charge to us.   
At this point we feel Beebe's is working with us on our complaint and trying to resolve this problem correctly.  We will update our complaint after the field supervisor completes his service scheduled for November 5th.

I'd 4gotten how unhappy I am w/ their service. 2 1/2 wks after service, we had problems re-appear. Their contract says no warranty, but after 2 1/2 wks! Another time, we had gopher problems, which also wasn't resolved, & found out from other company that Beebe's had used wrong traps ! I question quality of service, & quality of spray/ pesticide they use, only to have to call other co. in to follow up on job.

Well we used Beebes for a while to help rid of roaches. Our neighbors moved out and all of a sudden we started seeing German roaches crawling in our house. So we called beebes and they came several times and sprayed and they never seemed to get rid of them. Then they said we have to fog our home which I didn't agree with since the infestation was very minimal we see a roach every now and then not very bad .So we stopped using them and we called [redacted] and told them what the beebes pest control had said and they said there was no reason to fog all we had to do was take everything out of our cupboards and let them spray and they finally disappeared.. And come to find out a past employee of theirs I met mentioned that they water down the chemicals to save money that the owner was greedy. After about a year of switching pest control companies I received a letter stating we owed them for their last visit which we paid them every visit and have receipts for everyone of them not only did they want to charge me for the service we already paid for but they added interest charges to it .. Please avoid yourself the heart ache and don't do business with them!

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No They did not trap any cats.  Within my agreement with Beebees I requested they trap and release to the care of the animal rescue/control.  They have no proof and why did it take so long to respond with your new and current false claim?   Beebe's  is lying to try and get out of what I contracted them for.  I will not pay for something that wasn't done.  I have tried to resolve personally with these people last year for several days, weeks and months in  a row.  They haven't had the same story twice.   They didn't respond any where near what they are claiming now.  I am appalled and feel the debt will have to be written off as the HOA wont pay for something that wasn't done.  Regards,[redacted]

Left several messages to call on 2/04/15.  No response as of yet.  Customer failed to mention that Beebes Pest Control traped 8 cats on several visits.  No payment has been made.

Left message on 02/04/2015.  No response.  We wish to let her know that [redacted] is no longer employed by Beebes and to apologize for the errors that were made on her behalf.

Look out for this company. Daniel the owner of the company treats customers like garbage. My wife had called about 2 weeks ago to make an appointment. We were told they would be there between 3 and 6pm. I made sure I was at home around that time and waited. Well it got around 5:30pm so we decided to call just to make sure they were close or not lost. Once they answered they said that they messed up and the schedule date was put in incorrectly....they never apologized or said hey we will get someone right out there. They said we are closed and all techs are done for the day. They said the owner Daniel would be out the next day and that he would leave at 7:00am and be to us by 8:00am. Guess who did not show up at 8:00am ....you guessed it Daniel. In fact they were already at a different home in the area instead of making us the first priority for messing up. So we called Daniel, he was still at the office at around 8:30am and again the story changed they said that they never said 8:00am they said between 9am and noon. So I ended up calling Daniel telling him what a horrible business he runs, he said he did not want to do business with people like us. I told him if they are unable to get a simple thing like scheduling done they must be Is which his reply was your an Is. I just ended up hanging up with Daniel I was really surprised this is the owner. I would never treat a customer the way I was treated. There have been other issues the company is run like a wrecked train, not much of a loss., but with the complaints I have seen it looks like the business is going down hill. DO NOT USE this company if you want honest reliable people. I never got an apology or put as a priority and remember these are people you give credit cards too which luckily my wife works for the bank we use so we flagged the account for this company. I also write reviews for HOA and will let our community know what a horrible place this company is. Plus do not forget you also let these people in your homes, so be careful a few look like pretty shady characters. If you do find yourself using this Company Beware.

Review: I am being billed for a fogging on 4-28-2014 done by [redacted] that was part of a follow up from a fogging done by the named technician [redacted] on 4-12-2014..I was specifically told by [redacted] and the office that if an infestation occurred within a certain time period that the follow ups fogging would be no charge..As was the case on 4-12-2014…(no charge)..[redacted] also communicated this to me..and he did not ask for payment..Please waive the $98 Fogging Service Fee to resolve this matter.

Correspondence to the owner [redacted]:

This is a second request to resolve my account #[redacted] regarding Fogging Service for $98 on 4-28-2014…I have also received correspondence from [redacted] stating that I now owe $150.89…I have not heard from you since my last email request on November 7th, 2014..And since the office said that this is the only way to contact you (via email) then I am left with no other option then to send another email…I was also told that a manager from your office would be contacting me the day after I sent you the first email on November 7th, 2014…I never heard from anyone from Beebee’s..I will be disputing this debt as invalid and I will send in this email as well as the first email to [redacted] and if you do not respond to settle this matter, my next course of action is to file a complaint with the Revdex.com and contacting the AZ Attorney General’s office to find out what my legal options are regarding this matter.. Your attention to this matter is greatly appreciated.. I will also be recording any further conversations regarding this matter so that there is no misunderstanding of what I said and what Beebee’s has said regarding this matter..I will also be sending the recorded conversation that I had with your dispatcher and your former technician [redacted] when I called to have the 2 follow up foggings in April due to a new infestation and as you know being told that the foggings would not be charged as was executed on April 12, 2014..when [redacted] came out and did not charge for the fogging..

In Summary, Beebe's honored there agreement to waive the first follow up fogging due to another beg bug infestations a short period after the initial fogging...the second follow fogging is in dispute because Beebe's refuses to waive this fogging as a no charge...Desired Settlement: Please Waive the $150.89 charge that was sent to collections...based on the fogging on 4-28-2014

Review: This is a formal complaint against Beebe's Pest Control with an address of [redacted] and phone number ###-###-####, about their warranty service.

Our house used Beebe’s Pest Control for a whole house termite treatment and bought the warranty effective until Oct 31, 2014. On Sept 15th, we found several active termite tunnels on the outside wall above foundation. We called and Beebe’s technician spot treated the area with onsite termite killing spray. I was told this would solve this termite problem. However, just in less than a month on Oct 14th, we found several active termite tunnels again in exactly the same area! It showed the last spot treatment didn’t work to stop the termite problem. Since we are still under warranty, we contacted Beebe’s pest control for another treatment to solve this problem. I called on Oct 14th and the office employee [redacted] told me the manager would call me back about the rescheduling. I waited a whole day and didn’t get any call back. I called again on Oct 15th to follow up. I experienced the worst customer service and was treated very rudely. [redacted] just found all the excuses and tried to get away with this not working termite treatment problem. At the end of the phone call, I was told that the manager would get back to me about this issue in 48-72 hours. Now 6 business days has passed, and I still didn’t receive any call back from Beebe’s pest control.

We paid for Beebe’s termite treatment service and warranty, and we request Beebe to keep their business promises and honor the warranty. They need to call back to schedule another appointment, and find an effective way to treat and solve our house’s termite issue as soon as possible.Desired Settlement: We paid for Beebe’s termite treatment service and warranty, and we request Beebe to keep their promises and honor the warranty. They need to call back and schedule another appointment, and find an effective way to treat and solve our house’s termite issue as soon as possible.

Business

Response:

I spoke with Lu. I apologized for Angelas unattentiveness. I informed her that [redacted] is no longer with the company. Her warranty is expired. There are no current signs of active termites. She will call me if she has any further issues in the future. Offered her a free retreat.

Review: We have had this company come and spray our house before and they always did a good job and if we still had pests they would come back ...but this year when we called them and told them we were having problems with crickets they said no problem that their spray would work for crickets too..so we had them come and when the tech got there we told him that we had a big problem with crickets so that he would know...he told us the same thing that the spray would work for crickets...he sprayed the whole house and outside too...well the very next day I'm still having crickets so we call Beebe's and they just put us off..so we call the next day and the same..telling us the manager will call..so this goes on for several days..and finally the manager calls back and says too bad..we will just have to start having the house spayed every month...I find this very dishonest..because we were told by different people from this company that the product would work and it doesn't. And then it so many words I'm told too bad.Desired Settlement: I feel the company-Beebe's should stand behind what they say..and not after you have them come do the work, then they tell you too bad..you will just have to have us come back every month...the spray they used has not worked for the cricket at all..we have had to get some Raid and spray for ourselves..I feel that we desire our money back.

Business

Response:

Here is my response to this complaint on behalf of the company

Mr. [redacted] has been a preferred “annual” customer since ’09. This mean he has had service only 1x a year, he is not paying however, for an “annual” contract guaranteed service, so without being under contract we cannot give a guarantee that the bugs will be gone with one spray. He usually services in the fall of every year, when the bugs are less likely to be active. In 2011 he had service in august, he called in September saying the bugs were not gone ( since it was a month later, it just meant he needed another service) the manager explained to him the process of the bugs and that all in all he was due for another service, so he set another service at the end of September for a followup, he called a few weeks after the followup saying how great everything was and the bugs were gone.

Mr called this year and set service for 6/28 (he had not had service since 2011) when scheduling we told him since its monsoon season he will more likely have to have a 2wk follow up, he understood. He called on 7/8 and complained the crickets were still bad, the manager was not in so the office rep explained to him again the process, he was not complying and wanted a call from the manager. On 7/10 he called in the morning and the manager unfortunately had not come in yet, and we apologized, that as soon as she came in that day she would call him. She called him that afternoon and told him the whole process again (she was the same person who told him in 2011 and he understood then)

We get a lot of complaints this time of year because of the weather change, the bugs will be more active and out and about. We understand the frustration of having the house sprayed only to see bugs in the following weeks, that is why we try our best to explain the process of the bugs to customers who haven’t been serviced in a long time or 1x a year, like anything else, bugs need maintenance.

Thank you, have a great day!

Marketing Director & Sales Rep.

Beebes Pest Control

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 6-8-13 Beebe's Pest, Termite and Bee Service came to my home to perform their monthly pest control application. They have been providing me ongoing pest control service for almost one year. As part of the consumer's agreement to pay for them to preform the pest control service each month (which I do), they warranty to the consumer that if they should have a pest problem between applications (pretty much an industry standard) that they will come back out to re-treat the home at no charge. My pest control schedule is that Beebe's preforms their service at my residence on the second Saturday of every month.

On 6-25-13 (yesterday) I telephoned Beebe’s and informed them that I am having a mid-month pest problem and they agreed to have one of their exterminators named Robert come to my home today (6-26-13) between Noon and 3:00 PM to re-treat my home to eliminate the problem as is their obligation under the terms of our agreement.

This morning (6-26-13) at 7:18 AM, [redacted], the manager at Beebe's, left me a voicemail message which I have retained as evidence. In her message she informed me that the "Owner" called her and said (and this is an exact quote taken from the saved recorded message) that "He doesn’t want to do your service anymore." She went on to inform me that no one would be coming to my home later today even to complete their obligation to retreat for an already-paid-for service (as is required under our service arrangement). She didn’t inform me that they wanted to drop me as a client for future treatments and to cancel my July and other future pest treatment applications. She was informing me that they were unwilling to perform even their obligation resulting from prior services for which they have already been paid.

They have purposely and intentionally breached their service obligation to me. This is clearly evidenced by [redacted]’s voicemail message of this morning informing me of Beebe’s refusal to retreat my home as is their obligation, by [redacted]’s refusal to return the one phone call that I left her later this morning to try and resolve this matter professionally and amicably, and by not offering or agreeing to refund my money for the failed treatment application performed on 6-8-13.

Further, regarding the pest treatment application PRIOR to the above mentioned June application (which was on 5-11-13), I was home when the exterminator arrived and was supposed to preform said service (for which I was charged). I only have Beebe’s spray outdoors. They do not perform any indoor service at my home. When the exterminator knocked on my door on 5-11-13 to let me know that he had arrived I was busy and didn’t bother answering the door as there is no need. Since this is an outdoor service only and they have both my authorization to treat my yard and to charge the credit card on file there is no need for any face to face contact to complete treatment. I am generally not home when they treat each month. I also made certain that the gate to the backyard was UNLOCKED the night before he came to treat, as I always do in case I am not home or don’t want to be disturbed when he arrives.

As I did not answer the door, the exterminator must have concluded that I was not home. In actuality I was in my home office doing work which affords me a full view of my backyard. I was at the window the entire time the exterminator was here and he never treated the backyard at all, obviously because he thought that no one was home to notice and he could get away with it. The service that I am paying for provides for treatment of the ENTIRE perimeter of my home to include not only the front yard, but the sides of the home and the backyard as well. After about 20 minutes elapsed and I could see that my backyard had not yet been treated I went out the front door to see what the delay was, only to find his truck gone and a receipt stuck to my front door saying that he had completed his treatment and that I would be charged the standard $42.00 for said treatment.

I was cheated out of the service that I paid for that day (5-11-13) and while I didn’t bring it to Beebe’s attention for a couple of weeks as I am quite busy and it was a low priority on my list of things to do, when I did call and speak to [redacted] (Beebe’s manager) about this 5-11-13 incident she never apologized, offered a proper treatment of the backyard, or offered to refund the charge for the incomplete application. Her only response to me was that I should have called immediately. At the time I just let it go realizing that she is just deficient in business acumen and social skills and since I had not had a problem with Beebe’s prior to that I decided it wasn’t worth making an issue over it.

However, now Beebe’s has cheated me TWICE. Beebe’s cheated me once on 5-11-13 due to an incomplete/deceptive treatment and again on 6-26-13 by cancelling and refusing to retreat (due to an ongoing pest problem) in direct contradiction of their advertised promises and of their agreement with me.Desired Settlement: I demand to be credited back BOTH my $42.00 for Beebe’s incomplete and deceptive pest control treatment on 5-11-13 and another $42.00 to be credited back for the 6-8-13 treatment because of their unilateral cancellation and refusal to retreat on 6-26-13 as they had promised the day before (due to an ongoing pest problem) that they would do in direct contradiction of their advertised promises and of their agreement with me.

Since the 6-8-13 treatment was not successful and because payment for that date of service INCLUDES a follow-up visit should one be needed, they did not actually provide the complete service that the 6-8-13 treatment payment covered.

The bottom line is I paid a total of $84.00 for services that were not performed as required. The 5-11-13 service was an out-and-out fraud and their 6-26-13 cancellation for a retreatment violated the agreement on which my payment for the 6-8-13 treatment payment was predicated.

Since Beebe’s did not even exhibit the professionalism to return my phone call which I made in an earnest attempt to try and amicably resolve these issues, I expect my full $84.00 credit issued back to my credit card immediately.

Business

Response:

Mr. [redacted] signed up for service in 8/12 for an exterior only scorpion spray each month for $55. He gave specific instructions for the service (wanted a reminder the day before AND a call on the way) and wanted a certain technician every time ([redacted]). On his service date, 5/11 [redacted] was sick, so another technician had to service his house (which is only the outside). A month later on 6/5 Mr [redacted] called in very upset, he was extremely rude and said that another technician sprayed his house that if [redacted] cannot do it he will quit and go somewhere else, the manager assured him it would not happen again regardless of his demanding attitude.

On 6/8 [redacted] had another route to do, covering for a technician who was on vacation, but we wanted to keep Mr [redacted] as a customer and knew he would not understand if another tech serviced his outside so we sent [redacted] (1 hr out of his way), he did the service. On 6/25(3 weeks after the service) Mr [redacted] called in yelling and raving and would not speak to anybody but the manager, he refused to tell why he was calling, the office rep said a manager would call him back but he demanded to speak to her (she was off that day) after many threats and verbal abuse, he hung up. On the same day he called again demanding a re-treat of his home and money refunded, if we did not comply he was going to quit and refuse to pay his outstanding balance of previous services of which we have signatures for and that he would leave nasty and negative feedback on all our social networking sites. On 6/26 the manager tried reaching him to talk about a retreat of his home, she left a message. Also to tell him that the owner has decided we cannot service his home any longer and will be refunding him the amount he demanded.

We did not hear back from him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I actually laughed out loud when I read Beebe's response to my Revdex.com complaint and was glad that [redacted] Beebe's response was written as it was.

It simply reinforced what I already knew, which is that [redacted] Beebe is nothing more than a hothead who when caught with his pants down in public as a result of a consumer reporting intentional fraudulent behavior by him and his company felt compelled to make up a fairytale worthy of a [redacted] movie. The claim of "Yelling and raving" on my part as outlined in his response especially gave me a chuckle.

It would have been so easy to just respond truthfully and professionally. Sadly, not everyone has the integrity, the pride in their business, nor the personal self-esteem to address an error in judgment simply by admitting said error. There are those who by reason of one Personality Disorder or another (as defined in the DSM-V, a/k/a The Diagnostic Statistical Manual as published by the American Psychiatric Association) cannot process, or even recognize that they may have demonstrated (or are even capable of) poor judgment. Thus they must lash out of at the victim in order to avoid any real or perceived humiliation so as to maintain emotional stability and functionality. Yes, I am trained at the doctoral level in Clinical Psychology, but it really doesn't take an advanced education to assess the dysfunction causal of this developmentally delayed type of behavior.

I "Rejected" this “Business Response” only to afford myself the opportunity to put on record that even after committing fraud, [redacted] Beebe (and “Beebe’s”) simply extended his personal modus operandi to include pervasive lying in his response to a legitimate complaint. This is a man (and Beebe's is a business) that screams “caveat emptor” (Latin for "buyer beware").

In actuality I was refunded the full $84.00 that I was defrauded of in the form of a credit back to the credit card that they had already charged. So I have been made whole. I wanted to use this opportunity only to place on record that when dealing with an individual with a Personality Disorder a consumer must be prepared that reason will generally take a back seat to dysfunctional emotion and an immature and avoidant reaction. This occurs when a distorted sense of a normal, healthy request for resolution turns into something perceived as a personal attack no matter how appropriate, proportional and professional a complaint would appear to someone with a higher level of intellectual and emotional functioning.

As I said, I have been made whole, as my request of a full credit was in fact issued. I seek no additional redress. However, it is worthy to note that in Mr. Beebe's fantasy response he claims that I was going to "...refuse to pay his (my) outstanding balance..." This clearly demonstrates my point that his response really is based upon an illusion manufactured in his own mind. The reality is of course that this could not possibly be true as he had already charged my credit card and had already paid. If his response was truthful, that in fact I actually refused to pay, there would have been no need for my complaint to begin with as he would have owed me no refund for his malfeasance.

As someone trained at the doctoral level in Clinical Psychology this is a fascinating case. As a consumer this is truly a sad example of a business that masquerades as integral, when in fact it is nothing but fraud just waiting for another victim.

Thank you to the Revdex.com for your offer of advocacy in this matter. I appreciate your interest and your efforts.

While I am aware that Beebe's has a fairly good compliant record with your organization, I urge you to retain this this letter and my original complaint so that you may be better able to assist the public and better assess whether [redacted] Beebe's answer to the next complaint down-the-road seems eerily similar in tone and tenor to his response to my complaint. As a result you may be better equipped to assess who to give credence too in a case of what would otherwise seem like a close call between what the consumer is reporting and what [redacted] Beebe is “claiming”.

Most Sincerely,

Look out for this company. Daniel the owner of the company treats customers like garbage. My wife had called about 2 weeks ago to make an appointment. We were told they would be there between 3 and 6pm. I made sure I was at home around that time and waited. Well it got around 5:30pm so we decided to call just to make sure they were close or not lost. Once they answered they said that they messed up and the schedule date was put in incorrectly....they never apologized or said hey we will get someone right out there. They said we are closed and all techs are done for the day. They said the owner Daniel would be out the next day and that he would leave at 7:00am and be to us by 8:00am. Guess who did not show up at 8:00am ....you guessed it Daniel. In fact they were already at a different home in the area instead of making us the first priority for messing up. So we called Daniel, he was still at the office at around 8:30am and again the story changed they said that they never said 8:00am they said between 9am and noon. So I ended up calling Daniel telling him what a horrible business he runs, he said he did not want to do business with people like us. I told him if they are unable to get a simple thing like scheduling done they must be Is which his reply was your an Is. I just ended up hanging up with Daniel I was really surprised this is the owner. I would never treat a customer the way I was treated. There have been other issues the company is run like a wrecked train, not much of a loss., but with the complaints I have seen it looks like the business is going down hill. DO NOT USE this company if you want honest reliable people. I never got an apology or put as a priority and remember these are people you give credit cards too which luckily my wife works for the bank we use so we flagged the account for this company. I also write reviews for HOA and will let our community know what a horrible place this company is. Plus do not forget you also let these people in your homes, so be careful a few look like pretty shady characters. If you do find yourself using this Company Beware.

Review: We originally contracted with Beebe's pest control to remove a termite problem, 12/12/13. At the time we had several estimates, and Beebe's was lower but listed the same service as the other contractors (written on our proposal). When we contracted with them and the technician came out on 12/17/13 to perform the service, he did not perform the service as stated in the contract, stating "we never drill" and called his supervisor to affirm his decision to not do what was stated in the contract. He again said they never drill and what they were going to do was sufficient to get rid of the termites. We have had to have them back 3 more times with more and more damage to our wood floor. As recently as July 20th, 2015, they came out again to treat termites under our refrigerator, which is located on the other side of the wall from one of the original primary sites they determined. Today my husband was trying to fix the wood where the original damage was done, which Beebe's stated at the time of the proposal was old damage and the termites were long gone from this point, in this original site the wood completely crumbled with 100's of termites which again is only about about 10 feet away from the site treated in July. Clearly they have not killed the termites nor have they prevented new ones from coming in nor have they honored the original proposal stating what the treatment would need to be. The original proposal seemed very thorough and much like the other bids we received only more reasonably priced. I believe the correct term for this is "lowballing" and if not illegal, certainly not honorable, professional service. We are requesting they drill the holes at the damage site as originally contracted per proposal and to refund us our entire amount of $695.00 + $125.00 yearly renewal already paid for the continued destruction to our solid hardwood floor that is on going.Desired Settlement: As stated above, we feel they have not honored the proposal we were given and we want a full refund of all monies paid AND a complete and thorough inspection of the entire house to locate any other active sites AND the complete treatment of all current sites of active termites and ground control as agreed upon with the initial proposal. This has been very upsetting because it allowed further damage to our flooring that should not have occurred if the problem had been treated properly as expected. Now, the damaged areas cannot be repaired but must be completely replaced and will be extremely costly for us.

Business

Response:

When dealing with termites it is important that the customer understands that they must wait for the chemical to make its way back to the colony to kill the termites, they are a lot like ants. With that in mind every time that the customer called us with a problem we went out and retreated or called them back to resolve the issue. According to our records when they called in after a retreat service that they weren't happy with we had our technician go back out and do a retreat service and explain how the re-treat works. Also when he called in on 7/18/2015 to report termite activity we were out at his house on 7/21/2015, not waiting for the 90 days to past. We also sent our tech supervisor out there on 10/1/15 he meant with Mr [redacted] and serviced the areas that were question. This is a good example that we want to take care of our customer when they had a problem. We either called them back or we were back at their houses within a few days.

Consumer

Response:

We have read the response to our complaint. We agree that the company has responded to our calls but we are still trying to rectify the problem reported in our initial contract. Contracted services listed were not performed on initial treatment, and has subsequently allowed further termite damage due to our oak floor at the initial termite sites. A field respresentative was in our home and drilled the oak floor and slab in September. At that time, "[redacted]" recommended to solve this termite infestation, the stem wall needs to be diagonally drilled and treated under the slab. He stated that this would solve the problem but he could not do this service without the president's ([redacted]) approval who was out of town at that time. In the meantime, "[redacted]" has called asking if we will release the complaint to Revdex.com, and we have told her "no, we are still waiting for the approval and completion of services as recommended by [redacted]. We did receive a call while we were out of the country. Upon return we called Beebe's to get a response to [redacted]'s recommendation and get a plan into action . AND, we had to call the company again after that phone call to get the response. With the second call we have had a positive statement that the company will indeed send [redacted] to our house and perform the service needed to hopefully eradicate the termintes. We understand this to mean these services will be completed at no charge to us. At this point we feel Beebe's is working with us on our complaint and trying to resolve this problem correctly. We will update our complaint after the field supervisor completes his service scheduled for November 5th.

Review: The company has failed to properly treat and investigate a outbreak of termites while under contract.

The initial contract started on Nov 4, 201l and is due to expire within a 2 year period. The company came out on 8/29/2011 and treated only two points of termite trails.

Additional 9 other termite trails existed in the same room; ceiling and walls. The contracted made one hole in the ceiling, injecting fluid, and then left. Claiming the other strands of termite trails was dirt. They were not. I have pictures and video as proof. On the outside of the structure I inspected and found additional outbreaks.

[redacted] at the company on 8/29/2013 stated that she would have technician come out on Saturday 8/31/2013. They called the home phone number at 11:50 PM on Friday 8/30/2013 stated they would not be out until Tuesday 9/3/2013. We have infestation occurring and the company has failed to do any follow-regarding inspections since the termite control done in 2011. They come every month and spray the home, failing to do any investigations or look for infestations. My point is we in good faith on Nov 4, 2011 had them service the home for an infestation and expected them; as they have been our home rodent protector for almost 14 years; to be aware of the proper signs to look for. We the home owner discovered this and they seem to treating with total disregard to home or personal safety.Desired Settlement: Re-inspect the home, retreat the home as it was done on Nov 4, 2011. It is obvious that the original issue is back. I feel that the total lack of attention to this matter is in respect to the fact the expiration of the contract is near and they are waiting for the date to occur. One hole in the sealing the size of a pinhole will not treat a outbreak of this magnitude.

Business

Response:

The [redacted] residence is under contract until 11/4/2013. We went out on 8/29 for the usual pest control spray and the technician did miss some trails and did not treat them. [redacted] called that day after the treatment to tell us this, we scheduled a "finish job" for 8/31 to treat the trails missed. We did have to reset for the 9/4 because the termite technician had to take that day off. We performed the retreat on 9/4. Attached you will find the paperwork for that day along with the original graph.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

This is not resolved at all. More issues exist that need to be take care of. [redacted]###-###-####

Review: On behalf of the HOA of [redacted] in [redacted] I contracted Beebe's to trap and rescue wild kitties on the roof of our fitness center. They did come last week of June to put a trap on the roof. I saw the Rep for Beebes open a can of kitty food and set trap for them. Overnight we had a black kitty and orange kitty in trap. Called beebe's to come get them that morning and they said they would send someone. No one ever showed up until the third day and I went out to watch the beebe's rep open the trap and set the same trap again with a new can of cat food. I asked the Beebe's rep if he got the 2 kitties out and he said "yeah". I watched him leave without kitties and the same 2 went back in the trap and slammed shut and caught the same 2 kitties that were just released. I got on phone and called them to tell [redacted] the worker never rescued any kitties and they were now in there again and Beebe's explained that they cant get there right away and would send somebody "dont worry". So I had a neighbor watch as I had to leave at 430pm to go to school. I got home at 1130 at night and still Beebe's had not shown up as I even asked the neighbor watching for them. The kitties were exhausted from all the heat and looked unresponsive so at midnight I had another army neighbor go up and hand me the trap and I took the two kitties to animal shelter and paid 300 out of my own pocket to rescue these 2 same cats that had been on the roof for 2 days in 113 degree heat.

Beebe's claims HOA owes them 295.00 and the trap is still here on property after I called them twice a month since June 30 to come get the trap located beside pool in enclose 6 foot fencing area that they can get to with the ladders they carry, or jump over or call me and I can open the gate for them. I never received any phone calls only abusive behavior from [redacted] the manager claiming they had come by several times to get the trap which is still here and I have told the secretary [redacted] many times when I did call them where this trap was and she said she was documenting it in her notes so there wouldnt be any question of where the trap was.. I told them I wouldnt leave it outside my door because we have thiefs and crackheads that break into condos and fitness centers around here and I wouldnt have anyone steal it by leaving it outside my door. Im not going to leave myself liable like that. I took a picture and asked where I could send showing Beebe's we still have the trap and its Sep. 24, 2014. Please come and get your trap. [redacted] the manager said there was a bill and they had been by several times to pick up trap which is a lie since I have repeatedly called and advsd where the trap was and how acceessible it was right next to the roof where they were supposed to rescue the kitties. She said she wasnt going to argue and hung up on mDesired Settlement: write off the bill since they never did a thing for our community. Never did one thing for us. I am so disgusted with them. They only left the kitties up there for two days in the heat almost dead and were going to charge us twice for nothing. They still need to pick up the trap by the fitness center enclosed where pool filter is.

Business

Response:

Left several messages to call on 2/04/15. No response as of yet. Customer failed to mention that Beebes Pest Control traped 8 cats on several visits. No payment has been made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No They did not trap any cats. Within my agreement with Beebees I requested they trap and release to the care of the animal rescue/control. They have no proof and why did it take so long to respond with your new and current false claim? Beebe's is lying to try and get out of what I contracted them for. I will not pay for something that wasn't done. I have tried to resolve personally with these people last year for several days, weeks and months in a row. They haven't had the same story twice. They didn't respond any where near what they are claiming now. I am appalled and feel the debt will have to be written off as the HOA wont pay for something that wasn't done. Regards,[redacted]

Business

Response:

As the owner of Beebe's pest control I reversed any charges regarding their services provided for their HOA.

Review: This complaint is really about 2 issues. 1 is billing and 2 is customer service. First and foremost, for whoever from Beebe's reads this, your office manager is HORRIBLE and should be fired. Her lack of customer service or willingness to help with any issue is the entire reason for all of my issues with Beebe's.

I ended up being serviced through Beebe's by default when they merged with the company I was getting my pest control from. At that time we had an 'interesting' tech who probably had no business being in people's houses (he tried to show us him drinking the pest control solution to show us how safe it was in front of my toddler). We probably would have stopped service earlier if he hadn't stopped servicing our house and be replaced with another guy awhile ago. We were OK with the service they were doing until billing issues started in May. I had a credit card expire in May and updated my card with a different one. When I received my credit card statements for that month I noticed that both cards had been charged by Beebe's within days of each other. I tried calling to inquire to see if the charge date on 1 of them was off or if I was double charged. I was promised a call back that never came. I tried calling 2 more times and told it would be looked into and I would receive a call back... no call. Next time they called to schedule my next service I asked the person who called but they said they didn't handle that but would pass along a message. Still no return call. I finally just let it go because I had a baby and didn't have time to worry about it.

In late July I had a scheduled service and nobody showed to do the service. I called the office asking about why nobody came to my house and they told me that I had been serviced and charged. I never left my house the entire day I was scheduled & the tech verified when he finally came out that he had not previously been there & I can assure you that nobody serviced my house. The office manager apologized and told me they would send someone out and comp this months service and offered to either credit my account or refund my credit card. I said to just credit my account and take the next month free. When a new tech came out in August he handed me paperwork to be charged and I let him know I should have had a credit on my account from the previous months issues. He called the office and the office manager said no that she applied that credit to the previous month. She argued with me about the conversation and I said I was charged for that July service so I told her I wanted to cancel my service. At this point Beebe's has now charged me for 2 extra services and refusing to do anything about it. I discussed the May billing issues with the Office Manager as we're going through my reasons for canceling my service and she tells me she will not charge my credit card until she looks into the May billing issues and calls me back to figure it out. I once again NEVER received a return call from her then see on my credit card statement that she charged me for that August service.

The office manager has no business being in a position where she deals with clients money or dealing with customer service. She's blows everything off and never made 1 attempt to to try and help with billing questions then lied about comping my July service and was rude about it in August arguing that she said that. Despite canceling my service with her I'm still receiving phone calls to schedule my service. Too bad these people trying to schedule service can't seem to help with billing issues.

Such horrible customer service from this company and awful way of doing business. Maybe there are better people in the company somewhere, but the person they are letting do their customer service ruins it for everyone.

I wonder how much extra money Beebe's makes a year from making incorrect/unauthorized charges to peoples credit cards they have on file!Desired Settlement: I would like my May charges looked into. I can't say for 100% that I was or wasn't double charged but nobody from your company has cared to even check. As for July, I should not have paid for that service. I was home all day waiting for a tech that never showed up just to find out that your company went ahead and made an unauthorized charge on my credit card for a service I never received. When I was told I would be credited for July I should not have had that 'credit' applied to the 'make good' service that I received that week, I should have received the true credit for July that I was told I was getting. I don't have a problem paying for a service I received but I do have a problem paying for a service I was told would be free because your company messed up.

Business

Response:

Left message on 02/04/2015. No response. We wish to let her know that [redacted] is no longer employed by Beebes and to apologize for the errors that were made on her behalf.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I'd 4gotten how unhappy I am w/ their service. 2 1/2 wks after service, we had problems re-appear. Their contract says no warranty, but after 2 1/2 wks! Another time, we had gopher problems, which also wasn't resolved, & found out from other company that Beebe's had used wrong traps ! I question quality of service, & quality of spray/ pesticide they use, only to have to call other co. in to follow up on job.