Beemer Haus

To whom this may concern.Mrs [redacted] purchased a vehicle from usthe vehicle comes with a day/of Implied warranty of MerchantabilityIt specifically describes the kind of warranty that comes with vehicleIt specifically states that the vehicle has to be fit to be driven for day or milesNo other warranty was givenMrs [redacted] states that the vehicles has damage to the wheels and the strutthis kind of damages are considered wear and tear on a used vehicle, Our company reached out to Mrs [redacted] and to the repair shop where she had her vehicle takenwe have emails to prove that our company tried several times to get information on the damages Mrs [redacted] claimed that the vehicle hasafter several attempts of reaching out to the repair shop, we sent an email to Mrs [redacted] telling her that the repair shop is not getting back with ushere is the email sent out on 03/07/2017:***, Here is the SituationYour BMW service store saw cracks on the wheel and assumed that the struts along with the knuckle could be damaged based on the vehicle could have taken some kind of impact in that areaHowever, based on our investigationwe found out that the wheel in question was swapped with another wheel exactly identical to the one on your car and it was done way before you had any interest to purchase the vehicleIt was done because we had the other vehicle sold and we needed to have a good tire on it, and since we did not have the same exact tire in stock, we decided to swap the wheels in the intend to put on the new tire on the car you purchased once we get it inThis is a procedure that we do all the time and it does not alter or affect the vehicle since they are the same wheelsWe got the tire in a week later but we forgot to install it on the vehicle that you ended up purchasingSo all of this assumption of any damages to the strut or anything else is a non sense since that wheel was not on your vehicle to begin withThere is nothing wrong with the wheels on your vehicle since they don't leak any airInner cracking on BMW wheels is very common since the wheels are too soft and the run flat tires are too heavy and strongI have reached out to Chris, the service advisor, several times and left him a cell number to call me at so I can discuss this with him, however he did not email me back or called my at any of my numbersSo as a courtesy, I will advise my staff to issue you credit towards a new front tire or have you take it to the nearest tire shop where we can pay directly for a new tire installed for youHave a great dayCharbelat this point Mrs [redacted] replied on 03/08/with the following message:What do you want from Chris? He no longer has my carYou need to deal with meYour sales rep and company misrepresented the vehicle I purchasedThere is no excuse for putting damaged wheels and tires on a car you plan to sell without disclosing this factPlease send me check for tire and one wheel and pressure monitor immediatelyAgain, I ask you to advise when this will be sent[redacted] It is clear that Mrs [redacted] has the intention of collecting money from our dealership by insisting there is damage on the vehicle and kept taking the car from one shop to another to convince them to write up a repair invoice for her so she can collect money from us.we feel that even though the damages ( if there are any) do not fall under the Implied warrant of used carwe tried to solve the problem by covering the damaged tire for herOur dealership has gone above and beyond for Mrs [redacted] from sending her an owner manual that we did not have to provide to reaching out to the repair shop.Mrs [redacted] sent us a letter asking for a $check or she threatens to sue our companywe decided to have our lawyer handle it in case there is a law suit.At this point, Mrs [redacted] may have realized that filing a law suit against our company may not the right thing to do, so she went off to all websites and blasted us with bad reviews and complaints in hopes that she can get something from us.Again, we at Beemer haus have our client's interest as a top prioritywe are an accredited business with the Revdex.com and our ratings speak from themselves.Please be assured that if we feel that Mrs [redacted] was treated unfairly, we would have done whatever it takes to resolve the problemBut her demands are not realistic and there is no proof that there was damage to the car or any violation of the limited liability warranty.Thank you very much.Charbe A [redacted]

To whom this may concern.Mr [redacted] did indeed purchase a vehicle from our dealership, However he had us take the vehicle to [redacted] and had it fully inspectedIf we were to hide anything from Mr [redacted] , then we would not have agreed to take the vehicle to another dealer for inspectionAfter the inspection, Mr [redacted] Asked us if we can replace the rear tires on the vehicleWe told him that we are unable to do so for the sales priceHe agreed to purchase the vehicle for the sales price and in the condition that it is inHowever, soon after he picked up the vehicle and the same day of purchase, he left us a bad review on yelp, Revdex.com, and other websitesHe complained that the vehicle he purchased was misrepresentedHe described our staff and dealership as "DISHONEST, DIRTY, DESPICABLE car dealer" In his own words.I personally reached out to Mr [redacted] and asked why he would do something like thisWhy would he purchase a vehicle knowing that it may need tires down the road and then write bad reviews about our company complaining that we sold him a car that needs tires!!He went on telling me that this was his way to get us to pay for the tiresHe personally told me over the phone that he knew how companies like ours, care about a bad reviewAnd since we did not agree to replace the tires for him before the sale, then he would force us to do so afterward by threatening us with bad reviewsHe also went on telling me that he is in the mortgage industry and spend a lot of money concealing his name from the internet so no one can actually do what he is doing to us.I advised Mr [redacted] that what he did was unscrupulous and unethicalHe viscously trying to get our company to pay for tires even though we told him we would not do so before he purchased the car.He agreed with me that what he did was wrongI recorded the conversationHe asked me if I can help him in any wayI advised him to do the right thing firstI also told him over and over that I am not promising him anythingHe told me that he will take the reviews down right away and that he was going out of town for few day during labor day weekend but he will give me a call when he gets back in townNo promises were made to Mr [redacted] before or after the sale.Mr [redacted] called me few times after he got back in townI was away myselfand since I did not call him back, he went on posting even worst reviews than the ones he initially postedand filed a complaint with the Revdex.comWe at Beemer Haus will not be intimidated by his reviews and actionsWe Gave Mr [redacted] nothing but honesty and TransparencyWe have the inspection report, the Service advisor Sean who can back us up, a recorded phone call and legal paperwork to prove it.Please contact me If you have any questions,Charbel A***

Please re-read our first response.we will not under any circumstances or for whatever reason do anything for this customerI wish we can file a complaint against him personally

I do not accept this responseThe response from Beemer Haus is not accurateI went to another dealership for a second opinion since Beemer Haus would not accept the opinion from you be first shop Beemer Haus declined to inspect car themselvesThe second opinion found right front wheel acceptableThe switching of wheels was not disclosed at time of purchase and not reflected in priceBoth shops will state the he wheels would cause issues with tires and compromised the integrity of the he car. The actions of Beemer Haus are fraudulent in nature and are an example of misrepresentation by this business.I again demand full reimbursement of the repairs.Thank you,Ann Kennedy

To whom this may concern.Mr [redacted] did indeed purchase a vehicle from our dealership,
However he had us take the vehicle to [redacted] and had it fully
inspected. If we were to hide anything from Mr [redacted], then we would not have
agreed to take the vehicle to another dealer for...

inspection. After the inspection, Mr [redacted] Asked us if we can replace the
rear tires on the vehicle. We told him that we are unable to do so  for the sales price. He agreed to purchase the
vehicle for the sales price and in the condition that it is in. However, soon after he picked up the vehicle and the same
day of purchase, he left us a bad review on yelp, Revdex.com, and other websites. He
complained that the vehicle he purchased was misrepresented. He described our
staff and dealership as "DISHONEST,
DIRTY, DESPICABLE car dealer" In his own words.I personally reached out to Mr [redacted] and asked why he would
do something like this. Why would he purchase a vehicle knowing that it may
need tires down the road and then write bad reviews about our company
complaining that we sold him a car that needs tires!!He went on telling me that this was his way to get us to pay
for the tires. He personally told me over the phone that he knew how companies
like ours, care about a bad review. And since we did not agree to replace the
tires for him before the sale, then he would force us to do so afterward by
threatening us with bad reviews. He also went on telling me that he is in the
mortgage industry and spend a lot of money concealing his name from the
internet so no one can actually do what he is doing to us.I advised Mr. [redacted] that what he did was unscrupulous and unethical. He viscously trying to get our company to pay
for tires even though we told him we would not do so before he purchased the
car.He agreed with me that what he did
was wrong. I recorded the conversation. He asked me if I can help him in any
way. I advised him to do the right thing first. I also told him over and over
that I am not promising him anything. He told me that he will take the reviews
down right away and that he was going out of town for few day during labor day
weekend but he will give me a call when he gets back in town. No promises were made to Mr [redacted]
before or after the sale.Mr [redacted] called me few times after
he got back in town. I was away myself. and since I did not call him back, he
went on posting even worst reviews than the ones he initially posted. and filed
a complaint with the Revdex.com. We at Beemer Haus will not be
intimidated by his reviews and actions. We Gave Mr [redacted] nothing but honesty
and Transparency. We have the inspection report, the Service advisor Sean who
can back us up, a recorded phone call and legal paperwork to prove it.Please contact me If you have any
questions,Charbel A[redacted]

The wheels were on the vehicle when Mrs [redacted] bought the car, we did not swap any tires or wheels from the time she called in to the time she took possession. There is no fraud committed on our end as far as we are concerned, Mrs [redacted] did send some one out to the lot to inspect the vehicle. we do not do buyers inspections on our cars since we are the sellers. Mrs [redacted] had the opportunity to get the vehicle inspected by a third party but she did not. We offered Mrs [redacted] a replacement tire but she refused. At this point we don't find our company to be responsible for any of the repairs she did. Again, we only cover what it is disclosed on the document Mrs [redacted] signed. she is only covered under the implied Arizona warranty. No other remedies will be offered at this point. Thank you.Charbel

To whom this may concern.Mrs [redacted] purchased a vehicle from us. the vehicle comes with a 15 day/500 of Implied warranty of Merchantability. It specifically describes the kind of warranty that comes with vehicle. It specifically states that the vehicle has to be fit to be driven for 15 day...

or 500 miles. No other warranty was given. Mrs [redacted] states that the vehicles has damage to the wheels and the strut. this kind of damages are considered wear and tear on a used vehicle, Our company reached out to Mrs [redacted] and to the repair shop where she had her vehicle taken. we have emails to prove that our company tried several times to get information on the damages Mrs [redacted] claimed that the vehicle has. after several attempts of reaching out to the repair shop, we sent an email to Mrs [redacted] telling her that the repair shop is not getting back with us. here is the email sent out on 03/07/2017:[redacted], Here is the Situation. Your BMW service store saw cracks on the wheel and assumed that the struts along with the knuckle could be damaged based on the vehicle could have taken some kind of impact in that area. However, based on our investigation. we found out that the wheel in question was swapped with another wheel exactly identical to the one on your car and it was done way before you had any interest to purchase the vehicle. It was done because we had the other vehicle sold and we needed to have a good tire on it, and since we did not have the same exact tire in stock, we decided to swap the wheels in the intend to put on the new tire on the car you purchased once we get it in. This is a procedure that we do all the time and it does not alter or affect the vehicle since they are the same wheels. We got the tire in a week later but we forgot to install it on the vehicle that you ended up purchasing. So all of this assumption of any damages to the strut or anything else is a non sense since that wheel was not on your vehicle to begin with. There is nothing wrong with the wheels on your vehicle since they don't leak any air. Inner cracking on BMW wheels is very common since the wheels are too soft and the run flat tires are too heavy and strong. I have reached out to Chris, the service advisor, several times and left him a cell number to call me at so I can discuss this with him, however he did not email me back or called my at any of my numbers. So as a courtesy, I will advise my staff to issue you credit towards a new front tire or have you take it to the nearest tire shop where we can pay directly for a new tire installed for you. Have a great day. Charbelat this point Mrs [redacted] replied on 03/08/2017 with the following message:What do you want from Chris? He no longer has my car. You need to deal with me. Your sales rep and company misrepresented the vehicle I purchased. There is no excuse for putting damaged wheels and tires on a car you plan to sell without disclosing this fact. Please send me check for tire and one wheel and pressure monitor immediately. Again, I ask you to advise when this will be sent.[redacted]It is clear that Mrs [redacted] has the intention of collecting money from our dealership by insisting there is damage on the vehicle and kept taking the car from one shop to another to convince them to write up a repair invoice for her so she can collect money from us.we feel that even though the damages ( if there are any) do not fall under the Implied warrant of used car. we tried to solve the problem by covering the damaged tire for her. Our dealership has gone above and beyond for Mrs [redacted] from sending her an owner manual that we did not have to provide to reaching out to the repair shop.Mrs [redacted] sent us a letter asking for a $4000 check or she threatens to sue our company. we decided to have our lawyer handle it in case there is a law suit.At this point, Mrs [redacted] may have realized that filing a law suit against our company may not the right thing to do, so she went off to all websites and blasted us with bad reviews and complaints in hopes that she can get something from us.Again, we at Beemer haus have our client's interest as a top priority. we are an accredited business with the Revdex.com and our ratings speak from themselves.Please be assured that if we feel that Mrs [redacted] was treated unfairly, we would have done whatever it takes to resolve the problem. But her demands are not realistic and there is no proof that there was damage to the car or any violation of the limited liability warranty.Thank you very much.Charbe A[redacted]

I reject the business' response

Wouldn't budge on the price when the BMW inspection discovered the front brakes were nearly gone and the tires were bald. They also never told me the car came with a 2nd key. When I inquired they offered to sell me one "wholesale" for another $325! Have the car inspected and make sure you're getting everything before purchasing a vehicle from them. The only thing they do well is offer a good selection of cars.

Easiest and friendliest transaction ever. This dealership sells the best car brand (BMW) and that's all they sell. Unbeknownst to me, my trade-in had Carfax issues and I was forced to eat a small loss. The owner and sales dude quickly evaluated my car and made both the trade-in and purchase of a low mileage, late model car a joy.

Thank you Beemer Haus!

A+++++ looks small from outside but would return to buy any [redacted] any day of the week. I bought my [redacted] from [redacted]. As soon as I got in the car I knew it was the vehicle to buy. They offered the best customer service and even took care of going to the dmv for me for the registration. All cars are quality and next to perfect. Would buy a car here any day

Nick Blazek made buying our 128i the best car buying experience. Anyone looking for a BMW needs to come here. Mackenzie Woodruff was awesome in the finance department. Thank you Beemer Haus!!

I had the best experience I have ever had purchasing a car. The sales staff is great and it is very noticeable that the team works together and not against each other, which is such a relief. They are honest and direct and definitely not "pushy". I would recommend their service and prices to anyone

Great job. No pushy sales person in your face. [redacted] are sales consultant was very helpful

Excellent experience with service and no pressure environment. Purchased my first BMW and owner provided an overview of the vehicle and answered any questions. No haggling over the price. They were straight forward on what to expect and insuring the purchase was what we wanted. The few items that needed "touch up" on the used car were completed within a day of our viewing. Appreciated the genuine communication from owner and other employees. Also love the car!

Great experience. Strongly recommend.

Awesome BMW dealer . The BEST experience ever !!!!!!

I had a great experience with Beemer Haus! I loved my new BMW!

When I arrived I was greeted by Nick. He showed me the cars that that fir what I was looking for and answered all my questions. The next day I went back to test drive the BMW I was interest in and Charbel took me out on a test drive answering even more of my questions. I was waiting on an insurance settlement from my previous BMW being totaled out and they were very understanding and helpful. The following day I called Nick and told him I had the final settlement on my car and I was going to be in to purchase the car I was interested in. By the time I arrived Nick had the car washed and waiting. All the paperwork took a total of about a half hour. Jessie was great in following up with me, answering questions I had and arranging to have little things address and taken care. I got an awesome price for a car that would have cost me thousands more on a new BMW dealer lot. Beemer Haus is a top notch dealer with service, friendliness and price that are first class and way above their new car dealer competition!!! I will definitely be back for my next BMW!!!

The staff was extremely friendly. This by far was not only the easiest car deal I have ever had but the quickest as well. I did not have to go from person to person and the owner was extremely helpful in my decision rather than being a pushy salesman!