[redacted] has been opted out of BeenVerified's people search results, as she requested, and we have emailed her directly with confirmation of her completed opt out requestThis is a confirmation that BeenVerified has removed the requested record(s)This change will be reflected the next time our server refreshesIn most cases this will take hours to take effect and then we encourage [redacted] to check for herself It is important to note that there may be multiple records containing information about an individual on BeenVerifiedTherefore, if there is a record [redacted] wishes to restrict from being shown in our people search results that is still appearing after hours, we ask that she please email [redacted] with a separate opt-out request, so we may be sure we have removed all requested recordsFurther, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databasesAlthough we and our data partners do our best to suppress the records that an individual opts out from appearing in our people search results, there may be times when our data partners provide us with new data about that is different enough from the data previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new recordAccordingly, if [redacted] *** sees a new record about herself appear in our people search results, we ask that she please email [redacted] with a separate opt-out request, so we may be sure we have removed all requested recordsFor more detailed information about the opt-out process, please visit our Opt-Out Instructions [redacted] Best, BeenVerified Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My information still exists in their systemsI have searched using several different computers, and cache has been cleared In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I used there services and was not told it would be monthly dues they ack its a one time chargeunless u read the fine printits a scame to get your money.when I called they hung up on me o yes there nice on the phone until you have a complaintdo not use there services there better companies out therethey dont care about bad reviews on line either I should have look them up first my badwon’t happen again
Hi ***, I located a listing that appears to correspond with your informationThe main name on the report has a very different spelling, so this did not appear to be the listing you were referring to before, but I see that it has an address that corresponds with the address you providedI apologize for any confusion or inconvenience Kindly disregard the voicemail I left today, but please feel free to call me directly if you have additional questions or concernsThis is a confirmation that BeenVerified has instructed our data partners not to return the requested record in future People Search results on BeenVerifiedYour request will be reflected in our People Search results the next time our server refreshesIn most cases this will take hours to take effect and then we encourage you to check for yourselfOnce you have given our servers enough time to refresh, simply log onto BeenVerified.com and type your name into People SearchIn some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-outWe encourage you to check to make sure your record was removed and to contact us at [redacted] if you have any issuesAt this time, we only provide an opt-out for our People Search serviceTherefore, it is possible that your name might appear in search results for the other search services available through BeenVerified even after you opt out of People SearchFurther, please be aware that we obtain and regularly update the BeenVerified People Search results with records from several different public and private databasesAlthough we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record – for example, containing different spellings, initials, combinations of information, and/or addresses – that we cannot match this new record to your existing record, and this new record may appear in our People Search resultsIn addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out processAccordingly, if you see a new record about you appear in our People Search results, please contact us at [redacted] and we will be happy to help you remove that record as wellFor more information about our opt-out process, please see our Opt-Out FAQRespectfully, BeenVerified Privacy Support [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWhen a customer selects a one month plan, it should not auto renew without a option to opt out of renewals I find this method of requiring action or getting more than requested a shady business practice Sincerely, [redacted]
Hi ***, I'm apologize for any trouble you had with the account, or in contacting us There is a Contact Us link at the bottom of every page of our site, providing our mailing address, phone number and email address Please be assured that your account was canceled when you spoke with customer service on 11/*/ I have refunded the last three renewal charges of $22.86, totaling $ This refund was processed on our end immediately, however please allow a few business days for our refund to be reflected on your statement You will not be billed again going forward If you have any additional questions, please do not hesitate to contact us at ###-###-#### or at [redacted] Kind regards, BeenVerified Customer Care
This organization automatically charged my business account $without my permissionI have already contacted my bank an am seeking a full refund plus I would like to have them hit with and unsolvable negative report since they attempted fraud on a businessIf the credit is not issue immediately I will fill out a police report reflecting same
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You are lying as you 1) Have not called or left a message and 2) Have not emailed me as I have not recieved a email and yes I have checked my spam folderI am single amd would never use your bs service that you are using to commit fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I was able to locate three accounts that [redacted] created with BeenVerified The account registered with the email he provided, [redacted] was a one-report trial account for $cents, which did not have a subscription and has not been billed for a subscription He created two earlier accounts One was created on with , with a seven day trial and a $quarterly subscription was selected This account was never canceled so after the end of the trial, the account was billed for the $quarterly subscriptionThis account is now canceled, and I was able to refund charges of $back to the customer, dating back to and including the charge for July We cannot refund transactions dating from over a year ago I also located another account for [redacted] created 3/24/2013, with a different gmail email address This account was created with another trial sign up and was not canceled, so it went into the $quarterly subscription This account has now been canceled and the three $subscription charges received, have been refunded We were able to refund a total of $back to the customer Other transactions date from over a year ago, and therefore we are unable to refund those earlier transactionsThe accounts are canceled and closed and will not be billed again We sincerely apologize for any trouble he had with the subscriptions or the service Kind regards, BeenVerified Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI do note the only opportunity to sign up for the offer as I had understood it was the one I signed up for, which was not as first describedHowever, my money was refunded so I will drop it Sincerely, [redacted]
Hi [redacted] , I have also left you a voicemail just now, at the phone number you provided Please feel free to call me directly at the number provided in the voicemail, at your earliest convenience, so we can review what happened with your search and attempt to sign-up It is free to search a name, to return basic introductory information, such as possible relatives, age, cities and states where the person has lived This helps the customer confirm that we have the person you are trying to find in our database, before you sign-up In order to view the full report on a person, it is necessary to sifor an account and a credit card or [redacted] is requiredNo accounts have been created under your name or email address I'm also unable to locate any siattempts associated with the email address you provided, or any charges, so it does not appear that you should have received a charge from BeenVerified If you have received a charge, could you please confirm the exact date and amount of the charge, and the description that appears next to the charge? I look forward to hearing from you so we can take care of this for you as soon as possibleKind regards, Carla BeenVerified Customer Care
Hi [redacted] , I'm sorry to hear you had any trouble with our service It looks like you spoke with customer service recently on October [redacted] and we canceled your account and refunded all renewal charges you received, totaling$The refund was processed immediately on our end, but may have taken a few business days to be reflected on your statementYou signed up with BeenVerified on 4/*/with a $monthly subscription We do let you know on the sign up page that the subscription is automatically renewed until you elect to cancel, which is why you received renewal charges I apologize if there was any misunderstanding Please be assured your account is now canceled and all renewal charges have been refunded, so you were only charged your initial subscription purchase of $ You will not be billed again If you have any further questions or concerns, please feel free to contact BeenVerified Customer Care at [redacted] or at ###-###-####Kind regards, BeenVerified Customer Care
Hi [redacted] , I have also emailed you and left you a voicemail Based on what you described, it sounds like you may have inadvertently dialed ###-###-####, which is similar to our support number, but is not associated with BeenVerified I have called this number myself, and you hear multiple advertisements and special offers, but it is never announced what company you have called I apologize for any confusion or inconvenience Please note that BeenVerified's customer support number is ###-###-#### We announce right away that you have called BeenVerified and we do not have any special offers or advertisements played on our phone line I understand you would like to cancel your account I see that you have also emailed us at [redacted] regarding this request We responded to let you know that we need additional information in order to locate the account you want canceled There are no accounts under your name or email address provided We look forward to hearing from you so we can provide additional assistanceKind regards, BeenVerified Support ###-###-#### [redacted]
Revdex.com: Surprisingly, I got a response from the company BeenVerified.com and they have removed the charges Note the charges should have not been made in the first place I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
A charge from beenverified.com showed up on my bank account recently Immediately called the number shown on my statement and spoke with a CSR Informed CSR that I had no idea what this charge was or what beenverified.com was about He said that the subscription was purchased on and has been used over times, and multiple times that day We went over the account info and I verified the card number used and was asked to verify my email The email he had on file was not mine I never subscribed to this service and have never used The CSR was let know that my bank account is diligently checked daily to assure that no fraudulent charges like this are ever made and if there are, it is immediately caughtThe CSR stated that I had been charged for this subscription every month since last November and I assured him this was the first time I had seen this charge He asked if I had checked my prior statements, and I again stated that I checked my bank account daily just because of the threat of fraudulent charges He also again stated that the subscription had been used over times and multiple times that day I reiterated that was impossible by meThe CSR asked what I would like done and was told that I wanted the account closed and my money refunded He refunded the money and cancelled the account, giving me a reference number and stated he was sending a cancellation email Which does no good since the email on file was not mineThe refund has been received and I have the CSR's name & reference number if neededIt was necessary for me to report my card to my bank and a new one was issuedJust wanted everyone to know that while my money was refunded, the CSR was very argumentative and did not want to accept that I had not made the purchaseWhen someone calls because their information has been fraudulently used, it would be highly recommended to be more helpful and respectful
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You can not find an account because there is noneReturn the payment! I work 3rd shift and will not make my day a mess of a company that is well know for doing this to peopleI have no clue how you have receiived my card number that has now been cancelled, the payment has been returned to me for now through my credit card company as they fight the charge for me, but there is no way you are disrupting my life any furtherYou have not emailed me as I receive nearly emails a day that require me to reply to, so with your record of stealing I feel it's safe to say you are lying on this as wellA web site poll with 1000"s, yes, 1000's of response voted those charges as fraudlentA company does not receive a 89% score because of human error or customers forgetting In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ***, BeenVerified provides a searchable database of aggregated public records The information in our reports comes from public records and publicly available data That being said, we take your privacy concerns seriously We offer an easy online process to opt out your listing from BeenVerified's people search results It appears that you used our online opt out process on 3/ [redacted] to remove a listing for [redacted] *** You should have already received an email confirming the completion of your opt out, to your yahoo email address provided At your convenience, we encourage you to try the search again for yourself, to confirm you no longer see a result for a search of your name on BeenVerifiedIf you have any additional questions, please feel free to visit out Opt-Out FAQ here: [redacted] Kind regards, BeenVerified Customer Care
This company charges you to look up information you can get by doing a [redacted] search I couldn't even get a date of birth for someone I was looking for! I have sent an e-mail asking for their "no-hassle cancellation service." We will see how that goes Definitely a rip off
Hi ***, I apologize for any trouble you had with your account I was able to locate an account for you, created in December 2015, with a $monthly subscription We state on our sign up page that all of our subscription packages are automatically renewed until you elect to cancel, and that you may cancel by emailing or calling customer support It is not possible to cancel online through the website Your account does not show a record of being viewed by customer service previously, so your account was not canceled Please be assured that your account is now canceled and I have refunded the charges for April through September 2016, totaling $as you requested You will not be billed again.If you have any additional questions or concerns, please do not hesitate to contact us at ###-###-#### or at [redacted] Kind regards, Carla BeenVerified Customer Care
I'm very sorry to hear the customer had any trouble with the account The account was created on March ***, with a monthly $subscription The subscription is auto-renewing and customers can always view their next billing date in their account information The account was automatically billed on April ***, The account was canceled later the same day it was billed for the renewal This is why *** [redacted] canceled but then saw a charge for renewal We do state in our Member Agreement that we have a no refund policy, which must be accepted upon sign-up I understand that the customer did not wish to continue using the service during the month of April, so the $renewal charge has now been refunded This credit should be reflected on the customer's statement within a few business days The customer also received separate email confirmation of the refund The account is canceled and he will not be billed again I sincerely apologize for any inconvenience the customer experienced Kind regards, BeenVerified Customer Care
[redacted] has been opted out of BeenVerified's people search results, as she requested, and we have emailed her directly with confirmation of her completed opt out requestThis is a confirmation that BeenVerified has removed the requested record(s)This change will be reflected the next time our server refreshesIn most cases this will take hours to take effect and then we encourage [redacted] to check for herself It is important to note that there may be multiple records containing information about an individual on BeenVerifiedTherefore, if there is a record [redacted] wishes to restrict from being shown in our people search results that is still appearing after hours, we ask that she please email [redacted] with a separate opt-out request, so we may be sure we have removed all requested recordsFurther, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databasesAlthough we and our data partners do our best to suppress the records that an individual opts out from appearing in our people search results, there may be times when our data partners provide us with new data about that is different enough from the data previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new recordAccordingly, if [redacted] *** sees a new record about herself appear in our people search results, we ask that she please email [redacted] with a separate opt-out request, so we may be sure we have removed all requested recordsFor more detailed information about the opt-out process, please visit our Opt-Out Instructions [redacted] Best, BeenVerified Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My information still exists in their systemsI have searched using several different computers, and cache has been cleared In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I used there services and was not told it would be monthly dues they ack its a one time chargeunless u read the fine printits a scame to get your money.when I called they hung up on me o yes there nice on the phone until you have a complaintdo not use there services there better companies out therethey dont care about bad reviews on line either I should have look them up first my badwon’t happen again
Hi ***, I located a listing that appears to correspond with your informationThe main name on the report has a very different spelling, so this did not appear to be the listing you were referring to before, but I see that it has an address that corresponds with the address you providedI apologize for any confusion or inconvenience Kindly disregard the voicemail I left today, but please feel free to call me directly if you have additional questions or concernsThis is a confirmation that BeenVerified has instructed our data partners not to return the requested record in future People Search results on BeenVerifiedYour request will be reflected in our People Search results the next time our server refreshesIn most cases this will take hours to take effect and then we encourage you to check for yourselfOnce you have given our servers enough time to refresh, simply log onto BeenVerified.com and type your name into People SearchIn some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-outWe encourage you to check to make sure your record was removed and to contact us at [redacted] if you have any issuesAt this time, we only provide an opt-out for our People Search serviceTherefore, it is possible that your name might appear in search results for the other search services available through BeenVerified even after you opt out of People SearchFurther, please be aware that we obtain and regularly update the BeenVerified People Search results with records from several different public and private databasesAlthough we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record – for example, containing different spellings, initials, combinations of information, and/or addresses – that we cannot match this new record to your existing record, and this new record may appear in our People Search resultsIn addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out processAccordingly, if you see a new record about you appear in our People Search results, please contact us at [redacted] and we will be happy to help you remove that record as wellFor more information about our opt-out process, please see our Opt-Out FAQRespectfully, BeenVerified Privacy Support [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWhen a customer selects a one month plan, it should not auto renew without a option to opt out of renewals I find this method of requiring action or getting more than requested a shady business practice Sincerely, [redacted]
Hi ***, I'm apologize for any trouble you had with the account, or in contacting us There is a Contact Us link at the bottom of every page of our site, providing our mailing address, phone number and email address Please be assured that your account was canceled when you spoke with customer service on 11/*/ I have refunded the last three renewal charges of $22.86, totaling $ This refund was processed on our end immediately, however please allow a few business days for our refund to be reflected on your statement You will not be billed again going forward If you have any additional questions, please do not hesitate to contact us at ###-###-#### or at [redacted] Kind regards, BeenVerified Customer Care
This organization automatically charged my business account $without my permissionI have already contacted my bank an am seeking a full refund plus I would like to have them hit with and unsolvable negative report since they attempted fraud on a businessIf the credit is not issue immediately I will fill out a police report reflecting same
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You are lying as you 1) Have not called or left a message and 2) Have not emailed me as I have not recieved a email and yes I have checked my spam folderI am single amd would never use your bs service that you are using to commit fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I was able to locate three accounts that [redacted] created with BeenVerified The account registered with the email he provided, [redacted] was a one-report trial account for $cents, which did not have a subscription and has not been billed for a subscription He created two earlier accounts One was created on with , with a seven day trial and a $quarterly subscription was selected This account was never canceled so after the end of the trial, the account was billed for the $quarterly subscriptionThis account is now canceled, and I was able to refund charges of $back to the customer, dating back to and including the charge for July We cannot refund transactions dating from over a year ago I also located another account for [redacted] created 3/24/2013, with a different gmail email address This account was created with another trial sign up and was not canceled, so it went into the $quarterly subscription This account has now been canceled and the three $subscription charges received, have been refunded We were able to refund a total of $back to the customer Other transactions date from over a year ago, and therefore we are unable to refund those earlier transactionsThe accounts are canceled and closed and will not be billed again We sincerely apologize for any trouble he had with the subscriptions or the service Kind regards, BeenVerified Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI do note the only opportunity to sign up for the offer as I had understood it was the one I signed up for, which was not as first describedHowever, my money was refunded so I will drop it Sincerely, [redacted]
Hi [redacted] , I have also left you a voicemail just now, at the phone number you provided Please feel free to call me directly at the number provided in the voicemail, at your earliest convenience, so we can review what happened with your search and attempt to sign-up It is free to search a name, to return basic introductory information, such as possible relatives, age, cities and states where the person has lived This helps the customer confirm that we have the person you are trying to find in our database, before you sign-up In order to view the full report on a person, it is necessary to sifor an account and a credit card or [redacted] is requiredNo accounts have been created under your name or email address I'm also unable to locate any siattempts associated with the email address you provided, or any charges, so it does not appear that you should have received a charge from BeenVerified If you have received a charge, could you please confirm the exact date and amount of the charge, and the description that appears next to the charge? I look forward to hearing from you so we can take care of this for you as soon as possibleKind regards, Carla BeenVerified Customer Care
Hi [redacted] , I'm sorry to hear you had any trouble with our service It looks like you spoke with customer service recently on October [redacted] and we canceled your account and refunded all renewal charges you received, totaling$The refund was processed immediately on our end, but may have taken a few business days to be reflected on your statementYou signed up with BeenVerified on 4/*/with a $monthly subscription We do let you know on the sign up page that the subscription is automatically renewed until you elect to cancel, which is why you received renewal charges I apologize if there was any misunderstanding Please be assured your account is now canceled and all renewal charges have been refunded, so you were only charged your initial subscription purchase of $ You will not be billed again If you have any further questions or concerns, please feel free to contact BeenVerified Customer Care at [redacted] or at ###-###-####Kind regards, BeenVerified Customer Care
Hi [redacted] , I have also emailed you and left you a voicemail Based on what you described, it sounds like you may have inadvertently dialed ###-###-####, which is similar to our support number, but is not associated with BeenVerified I have called this number myself, and you hear multiple advertisements and special offers, but it is never announced what company you have called I apologize for any confusion or inconvenience Please note that BeenVerified's customer support number is ###-###-#### We announce right away that you have called BeenVerified and we do not have any special offers or advertisements played on our phone line I understand you would like to cancel your account I see that you have also emailed us at [redacted] regarding this request We responded to let you know that we need additional information in order to locate the account you want canceled There are no accounts under your name or email address provided We look forward to hearing from you so we can provide additional assistanceKind regards, BeenVerified Support ###-###-#### [redacted]
Revdex.com: Surprisingly, I got a response from the company BeenVerified.com and they have removed the charges Note the charges should have not been made in the first place I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
A charge from beenverified.com showed up on my bank account recently Immediately called the number shown on my statement and spoke with a CSR Informed CSR that I had no idea what this charge was or what beenverified.com was about He said that the subscription was purchased on and has been used over times, and multiple times that day We went over the account info and I verified the card number used and was asked to verify my email The email he had on file was not mine I never subscribed to this service and have never used The CSR was let know that my bank account is diligently checked daily to assure that no fraudulent charges like this are ever made and if there are, it is immediately caughtThe CSR stated that I had been charged for this subscription every month since last November and I assured him this was the first time I had seen this charge He asked if I had checked my prior statements, and I again stated that I checked my bank account daily just because of the threat of fraudulent charges He also again stated that the subscription had been used over times and multiple times that day I reiterated that was impossible by meThe CSR asked what I would like done and was told that I wanted the account closed and my money refunded He refunded the money and cancelled the account, giving me a reference number and stated he was sending a cancellation email Which does no good since the email on file was not mineThe refund has been received and I have the CSR's name & reference number if neededIt was necessary for me to report my card to my bank and a new one was issuedJust wanted everyone to know that while my money was refunded, the CSR was very argumentative and did not want to accept that I had not made the purchaseWhen someone calls because their information has been fraudulently used, it would be highly recommended to be more helpful and respectful
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You can not find an account because there is noneReturn the payment! I work 3rd shift and will not make my day a mess of a company that is well know for doing this to peopleI have no clue how you have receiived my card number that has now been cancelled, the payment has been returned to me for now through my credit card company as they fight the charge for me, but there is no way you are disrupting my life any furtherYou have not emailed me as I receive nearly emails a day that require me to reply to, so with your record of stealing I feel it's safe to say you are lying on this as wellA web site poll with 1000"s, yes, 1000's of response voted those charges as fraudlentA company does not receive a 89% score because of human error or customers forgetting In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ***, BeenVerified provides a searchable database of aggregated public records The information in our reports comes from public records and publicly available data That being said, we take your privacy concerns seriously We offer an easy online process to opt out your listing from BeenVerified's people search results It appears that you used our online opt out process on 3/ [redacted] to remove a listing for [redacted] *** You should have already received an email confirming the completion of your opt out, to your yahoo email address provided At your convenience, we encourage you to try the search again for yourself, to confirm you no longer see a result for a search of your name on BeenVerifiedIf you have any additional questions, please feel free to visit out Opt-Out FAQ here: [redacted] Kind regards, BeenVerified Customer Care
This company charges you to look up information you can get by doing a [redacted] search I couldn't even get a date of birth for someone I was looking for! I have sent an e-mail asking for their "no-hassle cancellation service." We will see how that goes Definitely a rip off
Hi ***, I apologize for any trouble you had with your account I was able to locate an account for you, created in December 2015, with a $monthly subscription We state on our sign up page that all of our subscription packages are automatically renewed until you elect to cancel, and that you may cancel by emailing or calling customer support It is not possible to cancel online through the website Your account does not show a record of being viewed by customer service previously, so your account was not canceled Please be assured that your account is now canceled and I have refunded the charges for April through September 2016, totaling $as you requested You will not be billed again.If you have any additional questions or concerns, please do not hesitate to contact us at ###-###-#### or at [redacted] Kind regards, Carla BeenVerified Customer Care
I'm very sorry to hear the customer had any trouble with the account The account was created on March ***, with a monthly $subscription The subscription is auto-renewing and customers can always view their next billing date in their account information The account was automatically billed on April ***, The account was canceled later the same day it was billed for the renewal This is why *** [redacted] canceled but then saw a charge for renewal We do state in our Member Agreement that we have a no refund policy, which must be accepted upon sign-up I understand that the customer did not wish to continue using the service during the month of April, so the $renewal charge has now been refunded This credit should be reflected on the customer's statement within a few business days The customer also received separate email confirmation of the refund The account is canceled and he will not be billed again I sincerely apologize for any inconvenience the customer experienced Kind regards, BeenVerified Customer Care