Hi there, BeenVerified is a website that provides a searchable database of aggregated public records The information in our reports comes from public records and publicly available data Based on what the individual is stating, it sounds like they may have seen a sponsored listing or ad for BeenVerified on WhitepagesAs per the request, we have removed the requested listing from BeenVerified's people search results This is a confirmation that BeenVerified has instructed our data partners not to return the requested record in future People Search results on BeenVerified We have also emailed the individual directly, with this confirmation, for their recordsYour request will be reflected in our People Search results the next time our server refreshesIn most cases this will take hours to take effect and then we encourage you to check for yourselfOnce you have given our servers enough time to refresh, simply log onto BeenVerified.com and type your name into People SearchIn some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-outWe encourage you to check to make sure your record was removed and to contact us at [redacted] if you have any issuesAt this time, we only provide an opt-out for our People Search serviceTherefore, it is possible that your name might appear in search results for the other search services available through BeenVerified even after you opt out of People SearchFurther, please be aware that we obtain and regularly update the BeenVerified People Search results with records from several different public and private databasesAlthough we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record – for example, containing different spellings, initials, combinations of information, and/or addresses – that we cannot match this new record to your existing record, and this new record may appear in our People Search resultsIn addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out processAccordingly, if you see a new record about you appear in our People Search results, please contact us at [redacted] and we will be happy to help you remove that record as wellFor more information about our opt-out process, please see our Opt-Out FAQ, at: [redacted] We can only provide assistance with the removal of one's information from BeenVerified; we cannot provide assistance with the removal of an individual's information from [redacted] Respectfully, [redacted]
Hi ***, We take your privacy concerns very seriously Please be assured that the record you requested was opted out of BeenVerified's people search results We emailed you confirmation of this on and I was unable to locate any earlier emails or requests from you Do you know what steps you took to opt out your listing in 2013? If you have any additional questions, please feel free to contact us at [redacted] or at ###-###-####Respectfully, BeenVerified Customer Care
I'm sorry to hear this was the customer's experience with our service The customer's account was canceled and the $monthly subscription purchase has been refunded BeenVerified is an easy-to-access collection of public record informationPublic records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills We will always show all of the information that has been made available to usEducation records and professional info is included, whenever that data is available to us Sometimes there is more data available for one individual than another Your ability to locate certain information for specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides We are constantly updating and expanding our database to provide the most accurate and current information we possibly can We offer a feature called Monitoring that a customer can activate on up to ten reports they have run Once Monitoring is activated on a report, the customer will receive email notification whenever anything changes in the report and new information is received Please note that BeenVerified is not a consumer reporting agency, as defined in the Fair Credit Reporting Act It is outside of of our Terms of Service to use BeenVerified for any FCRA related purpose, such as employment background checks If the customer has any additional questions or concerns, they can contact BeenVerified Customer Care at ###-###-#### or at [redacted] Kind regards, BeenVerified Customer Care [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The response of the business is a lie, plain and simpleThey have my personal information (search their site for my name).Moreover, I do not have to "opt out" of theft of personal information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi ***,I apologize for any inconvenienceBeenverified provides a searchable database of aggregated public record informationThe information in our reports comes from public records and publicly available data.We are happy to assist you with opting out of our people search results, however I am unable to locate a search result for your name that corresponds with the information you providedIf you have seen your name and information on BeenVerified, could you please confirm the full name age, cities and states you appear listed with?Otherwise, please note that we provide an easy online opt out process you can use to remove your name from BeenVerified's people search resultsYou can use the link below to opt your name out of BeenVerified's people search results: [redacted] To get started, click the link and use the search to locate and select your recordYou will then receive an email asking you to click to verify your requestAfter you verify, we will send you an email confirming that the record you selected has been opted out and will instruct our data partners not to return the record in future People Search resultsDuring the opt-out process, you also may choose to create a free BeenVerified Opt-Out account to review the record(s) you have opted out on an ongoing basis.Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databasesAlthough we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new recordAccordingly, if you have previously opted out and see a new record about you appear in our people search results, please contact us with this opt-out request and we will remove this record as well.For more detailed information about the opt-out process, please visit our Opt-Out FAQ: [redacted] , or reply to this email.Best, BeenVerified Privacy Support [redacted] ###-###-####
Hi ***, I have also spoken with you and your wife on the phone just now, regarding this matter As we discussed, please be assured that your BeenVerified account was canceled and all charges were refunded on This refund was processed immediately on our end, and should be reflected on your statement within a few business days The BeenVerified account is canceled and you will not be billed again Any charges from BeenVerified will always appear with BeenVerified.com and our toll-free number ###-###-#### in the billing description If it says anything else next to the charge, then it is not a charge from BeenVerified Based on what you have said in your complaint, it sounds like you are receiving charges from other companies Our charges never appear under any other company name If you are receiving charges from other companies, you would need to contact them directly for assistanceI sincerely apologize for any difficulties you've experienced with your BeenVerified account The account is canceled and all charges have been refunded I hope we have resolved this matter for you If you have any further questions, please feel free to contact support at [redacted] Best, BeenVerified Customer Care
Information on site is fake and misleadingThey say they can't edit info .if something is not right it should be fixed and not displayed as a fact! This also adds to public identity theft and can ruin relationships
We have reviewed the customer's account The account was canceled when she spoke with customer service on and refunded one transaction of $ The customer was provided a partial refund of $when she spoke with customer service on We have refunded the remaining balance of $today All charges have now been refunded back to the customer and the account will not be billed againHer email address has also been unsubscribed as she requested
Hi ***, I sincerely apologize for any trouble you had with your BeenVerified account Please be assured that the account was canceled and I have refunded the $subscription charge you received on This refund was processed immediately on our end, however it may take a few business days to be reflected on your statement You originally created this account on We were unable to process the renewal charge for January, so the account was stopped The account was logged into and reactivated on with a 5-day $trial Your trial ended on 5/ [redacted] and the account was not canceled, so you were billed for the $monthly subscription I have refunded all subscription charges you received on this account, a total of $ I have closed the account so no further billing is possible Kind regards, BeenVerified Customer Care
Revdex.com: Thank you for always, always having the consumer's back, especially in today's world where the little guy can often be trounced onThis is the second time you've come to my rescue, and it is much appreciated! Best, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] , I have also emailed you directly at the email address you provided, with this confirmation that your listing has been opted out of BeenVerified's people search resultsThis is a confirmation that BeenVerified has removed the requested record(s).This change will be reflected the next time our server refreshesIn most cases this will take hours to take effect and then we encourage you to check for yourselfIt is important to note that there may be multiple records containing information about you on BeenVerifiedTherefore, if there is a record you wish to restrict from being shown in our people search results that is still appearing after hours, please send us a separate opt-out request so we may be sure we have removed all requested records.Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databasesAlthough we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new recordAccordingly, if you have previously opted out and see a new record about you appear in our people search results, please repeat the opt-out process and we will remove that record as well.For more detailed information about the opt-out process, please visit our Opt-Out Instructions [redacted] or contact us at [redacted] .Respectfully,BeenVerified Privacy Support [redacted] ###-###-####
The customer created an account with BeenVerified on 102013, with a $monthly subscription She spoke with customer service on and the account was canceled as she requested As per her email we received yesterday evening, we have refunded the past year of charges, dating back to and including 72014, a total of $ She will not be billed again going forward I have also unsubscribed her email address so that she does not receive any further marketing emails from BeenVerifiedWe state on our sipage that our subscriptions are automatically renewed until the customer elects to cancel We did not hear from the customer until 72015, and this is why she continued to be billed for the service We include our toll-free customer service number in our transactions so that customers can call us when they receive a charge from BeenVerified, if they have any questions I sincerely apologize for any trouble the customer had with the account and am sorry to hear this was her experience with the service I have also emailed her directly regarding this matter, and we have sent email confirmation of the refunds processed I hope we have resolved this matter for the customer Kind regards, BeenVerified Customer Care ###-###-#### [redacted]
Dear [redacted] ***, I'm sorry to hear you have any difficulty removing all the listings you wish to opt-out of our search results I see that you were able to use our online opt-out process to remove one listing, and worked with [redacted] in customer service to remove two more listings I am not currently able to locate any additional listings that correspond with the information you've provided usAs per our phone conversation just now, I will send you a separate email for you to reply to, to let us know if you are still seeing any additional listings of your name and information on BeenVerified.com I look forward to hearing from you so we may be sure we have resolved this matter for you Best, [redacted]
Hi ***, I'm very sorry to hear you had any trouble with your account I do not see that we received any emails from you, or phone calls, so I apologize that we did not receive your cancellation request Please be assured your account is now canceled and we have refunded the $subscription charge you received The account is canceled and you will not be billed again If you have any additional questions or if there is anything else we can assist you with, please don't hesitate to contact BeenVerified Customer Care at ###-###-#### or at [redacted] Kind regards, Carla BeenVerified Customer Care
Hi ***, I sincerely apologize for any trouble you had with your BeenVerified account Please be assured that your account is canceled as you requested and we have processed a full refund of all charges you received, totaling $ This refund should be reflected on your statement within a few business days This should not have been your experience when you contacted customer service on I appreciate you bringing this call to our attention The call is being reviewed with the agent and his direct supervisor immediately, as part of our ongoing efforts to provide the best possible service to all of our customers On you signed up for the $monthly subscription We do let you know on the sign up page that our subscriptions are automatically renewing until you elect to cancel Your account does not show a record of you speaking with customer service or emailing support until you called on I apologize for any confusion or inconvenienceIf you believe you canceled the account earlier, please provide us with more information about the steps you took to cancel your account so we can look into what occurred with your attempt to cancel When you spoke with customer service on 6/ [redacted] the agent should have been able to review this information with you in a more helpful, constructive manner and worked with you to resolve this for you Please rest assured the account is canceled and all charges have been refunded If you have any further questions or concerns, please don't hesitate to contact us at [redacted] Kind regards, BeenVerified Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi ***, I'm very sorry to hear you feel this way, but we appreciate your feedback I see that you spoke with customer service yesterday and your account was canceled and your recent charge of $was refunded as you requested I saw that you stopped using the service at the end of February, so today I also refunded your March renewal charge These refunds were processed immediately on our end, however it may take a few business days for these to be reflected on your statementI apologize for any trouble you had with the account I see that you originally signed up on with a $5-day trial, and you canceled during your trial in October Then you logged into the account in February of this year and reactivated with a special offer for a day trial, which continued with a $monthly subscription We do let you know on our siscreen that our subscriptions are automatically renewing You can always view your next billing date from your account We also provide a link to contact customer service at the bottom of every page of the site I will be happy to speak with our billing and design teams to explore improvements we can make to more clearly communicate the subscription billingIf you have any additional questions or comments, please feel free to contact BeenVerified Customer Care at ###-###-#### or at [redacted] Kind regards, [redacted] BeenVerified Customer Care
Hi there, BeenVerified is a website that provides a searchable database of aggregated public records The information in our reports comes from public records and publicly available data Based on what the individual is stating, it sounds like they may have seen a sponsored listing or ad for BeenVerified on WhitepagesAs per the request, we have removed the requested listing from BeenVerified's people search results This is a confirmation that BeenVerified has instructed our data partners not to return the requested record in future People Search results on BeenVerified We have also emailed the individual directly, with this confirmation, for their recordsYour request will be reflected in our People Search results the next time our server refreshesIn most cases this will take hours to take effect and then we encourage you to check for yourselfOnce you have given our servers enough time to refresh, simply log onto BeenVerified.com and type your name into People SearchIn some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-outWe encourage you to check to make sure your record was removed and to contact us at [redacted] if you have any issuesAt this time, we only provide an opt-out for our People Search serviceTherefore, it is possible that your name might appear in search results for the other search services available through BeenVerified even after you opt out of People SearchFurther, please be aware that we obtain and regularly update the BeenVerified People Search results with records from several different public and private databasesAlthough we and our data partners do our best to match these new records to the existing records in our database, there may be times when one of our data partners provides us with a new record about you that is different enough from your existing record – for example, containing different spellings, initials, combinations of information, and/or addresses – that we cannot match this new record to your existing record, and this new record may appear in our People Search resultsIn addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out processAccordingly, if you see a new record about you appear in our People Search results, please contact us at [redacted] and we will be happy to help you remove that record as wellFor more information about our opt-out process, please see our Opt-Out FAQ, at: [redacted] We can only provide assistance with the removal of one's information from BeenVerified; we cannot provide assistance with the removal of an individual's information from [redacted] Respectfully, [redacted]
Hi ***, We take your privacy concerns very seriously Please be assured that the record you requested was opted out of BeenVerified's people search results We emailed you confirmation of this on and I was unable to locate any earlier emails or requests from you Do you know what steps you took to opt out your listing in 2013? If you have any additional questions, please feel free to contact us at [redacted] or at ###-###-####Respectfully, BeenVerified Customer Care
I'm sorry to hear this was the customer's experience with our service The customer's account was canceled and the $monthly subscription purchase has been refunded BeenVerified is an easy-to-access collection of public record informationPublic records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills We will always show all of the information that has been made available to usEducation records and professional info is included, whenever that data is available to us Sometimes there is more data available for one individual than another Your ability to locate certain information for specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides We are constantly updating and expanding our database to provide the most accurate and current information we possibly can We offer a feature called Monitoring that a customer can activate on up to ten reports they have run Once Monitoring is activated on a report, the customer will receive email notification whenever anything changes in the report and new information is received Please note that BeenVerified is not a consumer reporting agency, as defined in the Fair Credit Reporting Act It is outside of of our Terms of Service to use BeenVerified for any FCRA related purpose, such as employment background checks If the customer has any additional questions or concerns, they can contact BeenVerified Customer Care at ###-###-#### or at [redacted] Kind regards, BeenVerified Customer Care [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The response of the business is a lie, plain and simpleThey have my personal information (search their site for my name).Moreover, I do not have to "opt out" of theft of personal information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi ***,I apologize for any inconvenienceBeenverified provides a searchable database of aggregated public record informationThe information in our reports comes from public records and publicly available data.We are happy to assist you with opting out of our people search results, however I am unable to locate a search result for your name that corresponds with the information you providedIf you have seen your name and information on BeenVerified, could you please confirm the full name age, cities and states you appear listed with?Otherwise, please note that we provide an easy online opt out process you can use to remove your name from BeenVerified's people search resultsYou can use the link below to opt your name out of BeenVerified's people search results: [redacted] To get started, click the link and use the search to locate and select your recordYou will then receive an email asking you to click to verify your requestAfter you verify, we will send you an email confirming that the record you selected has been opted out and will instruct our data partners not to return the record in future People Search resultsDuring the opt-out process, you also may choose to create a free BeenVerified Opt-Out account to review the record(s) you have opted out on an ongoing basis.Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databasesAlthough we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new recordAccordingly, if you have previously opted out and see a new record about you appear in our people search results, please contact us with this opt-out request and we will remove this record as well.For more detailed information about the opt-out process, please visit our Opt-Out FAQ: [redacted] , or reply to this email.Best, BeenVerified Privacy Support [redacted] ###-###-####
Hi ***, I have also spoken with you and your wife on the phone just now, regarding this matter As we discussed, please be assured that your BeenVerified account was canceled and all charges were refunded on This refund was processed immediately on our end, and should be reflected on your statement within a few business days The BeenVerified account is canceled and you will not be billed again Any charges from BeenVerified will always appear with BeenVerified.com and our toll-free number ###-###-#### in the billing description If it says anything else next to the charge, then it is not a charge from BeenVerified Based on what you have said in your complaint, it sounds like you are receiving charges from other companies Our charges never appear under any other company name If you are receiving charges from other companies, you would need to contact them directly for assistanceI sincerely apologize for any difficulties you've experienced with your BeenVerified account The account is canceled and all charges have been refunded I hope we have resolved this matter for you If you have any further questions, please feel free to contact support at [redacted] Best, BeenVerified Customer Care
You pay for a background check thinking it is a complete checkThe report does not include criminalYou then have to pay extra $$ for a criminal check
Information on site is fake and misleadingThey say they can't edit info .if something is not right it should be fixed and not displayed as a fact! This also adds to public identity theft and can ruin relationships
We have reviewed the customer's account The account was canceled when she spoke with customer service on and refunded one transaction of $ The customer was provided a partial refund of $when she spoke with customer service on We have refunded the remaining balance of $today All charges have now been refunded back to the customer and the account will not be billed againHer email address has also been unsubscribed as she requested
Hi ***, I sincerely apologize for any trouble you had with your BeenVerified account Please be assured that the account was canceled and I have refunded the $subscription charge you received on This refund was processed immediately on our end, however it may take a few business days to be reflected on your statement You originally created this account on We were unable to process the renewal charge for January, so the account was stopped The account was logged into and reactivated on with a 5-day $trial Your trial ended on 5/ [redacted] and the account was not canceled, so you were billed for the $monthly subscription I have refunded all subscription charges you received on this account, a total of $ I have closed the account so no further billing is possible Kind regards, BeenVerified Customer Care
Revdex.com: Thank you for always, always having the consumer's back, especially in today's world where the little guy can often be trounced onThis is the second time you've come to my rescue, and it is much appreciated! Best, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] , I have also emailed you directly at the email address you provided, with this confirmation that your listing has been opted out of BeenVerified's people search resultsThis is a confirmation that BeenVerified has removed the requested record(s).This change will be reflected the next time our server refreshesIn most cases this will take hours to take effect and then we encourage you to check for yourselfIt is important to note that there may be multiple records containing information about you on BeenVerifiedTherefore, if there is a record you wish to restrict from being shown in our people search results that is still appearing after hours, please send us a separate opt-out request so we may be sure we have removed all requested records.Further, please be aware that we obtain and regularly update the BeenVerified people search results from various public and private databasesAlthough we and our data partners do our best to suppress the records that you opt out from appearing in our people search results, there may be times when our data partners provide us with new data about you that is different enough from the data you previously opted out – such as different spellings, initials, combinations of information, and/or addresses – that it is not possible to conclusively opt out that new recordAccordingly, if you have previously opted out and see a new record about you appear in our people search results, please repeat the opt-out process and we will remove that record as well.For more detailed information about the opt-out process, please visit our Opt-Out Instructions [redacted] or contact us at [redacted] .Respectfully,BeenVerified Privacy Support [redacted] ###-###-####
The customer created an account with BeenVerified on 102013, with a $monthly subscription She spoke with customer service on and the account was canceled as she requested As per her email we received yesterday evening, we have refunded the past year of charges, dating back to and including 72014, a total of $ She will not be billed again going forward I have also unsubscribed her email address so that she does not receive any further marketing emails from BeenVerifiedWe state on our sipage that our subscriptions are automatically renewed until the customer elects to cancel We did not hear from the customer until 72015, and this is why she continued to be billed for the service We include our toll-free customer service number in our transactions so that customers can call us when they receive a charge from BeenVerified, if they have any questions I sincerely apologize for any trouble the customer had with the account and am sorry to hear this was her experience with the service I have also emailed her directly regarding this matter, and we have sent email confirmation of the refunds processed I hope we have resolved this matter for the customer Kind regards, BeenVerified Customer Care ###-###-#### [redacted]
Dear [redacted] ***, I'm sorry to hear you have any difficulty removing all the listings you wish to opt-out of our search results I see that you were able to use our online opt-out process to remove one listing, and worked with [redacted] in customer service to remove two more listings I am not currently able to locate any additional listings that correspond with the information you've provided usAs per our phone conversation just now, I will send you a separate email for you to reply to, to let us know if you are still seeing any additional listings of your name and information on BeenVerified.com I look forward to hearing from you so we may be sure we have resolved this matter for you Best, [redacted]
Hi ***, I'm very sorry to hear you had any trouble with your account I do not see that we received any emails from you, or phone calls, so I apologize that we did not receive your cancellation request Please be assured your account is now canceled and we have refunded the $subscription charge you received The account is canceled and you will not be billed again If you have any additional questions or if there is anything else we can assist you with, please don't hesitate to contact BeenVerified Customer Care at ###-###-#### or at [redacted] Kind regards, Carla BeenVerified Customer Care
Hi ***, I sincerely apologize for any trouble you had with your BeenVerified account Please be assured that your account is canceled as you requested and we have processed a full refund of all charges you received, totaling $ This refund should be reflected on your statement within a few business days This should not have been your experience when you contacted customer service on I appreciate you bringing this call to our attention The call is being reviewed with the agent and his direct supervisor immediately, as part of our ongoing efforts to provide the best possible service to all of our customers On you signed up for the $monthly subscription We do let you know on the sign up page that our subscriptions are automatically renewing until you elect to cancel Your account does not show a record of you speaking with customer service or emailing support until you called on I apologize for any confusion or inconvenienceIf you believe you canceled the account earlier, please provide us with more information about the steps you took to cancel your account so we can look into what occurred with your attempt to cancel When you spoke with customer service on 6/ [redacted] the agent should have been able to review this information with you in a more helpful, constructive manner and worked with you to resolve this for you Please rest assured the account is canceled and all charges have been refunded If you have any further questions or concerns, please don't hesitate to contact us at [redacted] Kind regards, BeenVerified Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi ***, I'm very sorry to hear you feel this way, but we appreciate your feedback I see that you spoke with customer service yesterday and your account was canceled and your recent charge of $was refunded as you requested I saw that you stopped using the service at the end of February, so today I also refunded your March renewal charge These refunds were processed immediately on our end, however it may take a few business days for these to be reflected on your statementI apologize for any trouble you had with the account I see that you originally signed up on with a $5-day trial, and you canceled during your trial in October Then you logged into the account in February of this year and reactivated with a special offer for a day trial, which continued with a $monthly subscription We do let you know on our siscreen that our subscriptions are automatically renewing You can always view your next billing date from your account We also provide a link to contact customer service at the bottom of every page of the site I will be happy to speak with our billing and design teams to explore improvements we can make to more clearly communicate the subscription billingIf you have any additional questions or comments, please feel free to contact BeenVerified Customer Care at ###-###-#### or at [redacted] Kind regards, [redacted] BeenVerified Customer Care