Before You Buy Property Inspections LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not agree with the response from the dealership, they have denied the fact that they are the ones that can refinance my contract or cancel it in its entiretyI called the bank, [redacted] - the company that purchases Nissan's lease/purchase contracts prior to filing this complaint and they stated that they (***) cannot do anything with regard to my leasing contractThe dealership, the sales manager, ***, lied to me and directed me to contact [redacted] and go from there [redacted] has no authority to do anything with my leasing contract, the dealership does(After all they are the ones that made the contract, how can they now claim they do not have authority to renegotiate it?) I feel like I am getting the run around!! I was taken advantage of in this situation by one of their salesmen who no longer works for them and they have not even apologized for the wrongdoing by one of their employees (the ridiculously high car payment) or even acknowledged it! My "factors" : my credit score was 744, I was forced to put $down = total down payment was almost $4,(included cash back, equity from my trade in and my 1500), however, my income did not support my leasing of this car and definitely did not support a $a month car paymentMy mom had a massive heart attack less than two months after I leased this vehicle and living arrangements have changed dramaticallyI am unsure how the salesman was able to approve me for the leaseI also met with yet ANOTHER Nissan ( [redacted] ) dealership on [redacted] ** in [redacted] and was told similar things! I am dismayed at Nissan and how they handle their customers AFTER they get them locked into an unfair contractThere are numerous ways to get out of a contract and Nissan refuses to entertain ANY of them, which is error on their partI feel I was targeted because I am a single, young female! I did not know and was NOT told that a V-costs more than a V-4, as an example of the bargaining power (expertise) that the salesman had over meI am now stuck with a car payment that is $less than my rent payment, my bills currently exceed my income and Nissan of Bedford is literally washing their hands of it! Something needs to be done, immediately Regards, **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Let it be known...I telephoned the salesperson at the dealership when the issue with the brakes was first discovered.Additionally, I e-mailed the sales person, their manager as well as the General Manager (who is the person handling the Revdex.com complaint)I also telephoned the person in Finance who handled the paperwork pertaining to the vehicle sale to indicate my concerns.NOBODY responded to my calls or e-mail.Therefore, the dealer had multiple opportunities to address and resolve this matter, prior to my contacting the Revdex.com.After filing the complaint with the Revdex.com, and based on recommended course of action by the Revdex.com, I telephoned the General Manager at the dealer.Initially in our conversation he stated he did not receive an e-mail from me When I told him the date and time I sent it, he found the e-mail in his spam folder.I honestly believe the Revdex.com was my only option in getting my voice heardThis was my first time ever reaching out for the help of the Revdex.com and I am convinced it was their presence that made my voice heard.The issue is resolved Regards, [redacted] ***

Can you please provide me with copies of your correspondence that says that you were going to get a full refund? If you do have them, I will also need a copy of the receipt that you were givenI cannot refund without itTo be honest, I am having a difficult time believing your comments, because I have emails from you that say it is too late because we already bought a carI do believe my employees because they kept bringing this situation to my attention and showing me what was being saidWe always match another dealers price if we were given the opportunityHowever, if we said a refund would be provided, I will honor thatThank you

I am responding to the following complaintFor some reason it would not let me type in the bodyMy Sales Managers and I were unaware of this IssueI am sorry it has taken so long to get it correctedJust wish it was brought to my attention a few months agoI will get one ordered, but can you please verify the address and I will get one out next week? I have [redacted] , [redacted] ***Thank you [redacted] Best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Your sales people have had plenty of time and chance to meet the other dealer's offer, but did not Actually ** [redacted] refused to accept to meet the offer stating in a phone conversation 'we can't do that'; you should get your story straight from your people.To also claim that the e-mail does not say anything about refunding my money, you should consult with your lawyer about what the phrase 'If not you can still walk away' means Additionally, ask [redacted] about the phone conversation asking for the CC number to process the refund, and that the check refund will take days Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Thank you for the informationI spoke to my service department and they reminded me of Nissan's warranty of months or miles on the tie rod repairWhenever a repair is conducted at a dealership using factory parts, the manufacturer backs up the repair with a warrantyUnfortunately, the dealer did not tell you thatMy recommendation would be to inform the dealership that the repair is covered and therefore they do not have to perform the service to resell the carMaybe they could reimburse youI wish there was something I could do to help, but if you were in Cleveland and came back, Nissan would be paying to have the repair done again and you would not be chargedI am sorry for the issueThank you

It’s amazing how stories get changed and now we are playing the gender card to make bedford Nissan look badMsB [redacted] bought a car from usShe signed an order, which you don’t do if aren’t buying a carWe had a delivery time and she failed to showWe cleaned the car, got her approved, had all the paperwork ready and she decided to go buy the vehicle elsewhere without as much of a phone call until after the factShe can use her $for future services at Bedford Nissan, but it will not be refundedIf you need any documentation, I can send you over anything you want

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Morning, I really do appreciate the Revdex.com's assistance in this matterThe dishonesty and lack integrity continues in both this response and the accusatory voicemail I received on 3/3/from someone named Paul C*** stating he is the service manager; of which I have no intention of respondingMost importantly, I still have to receive a simple apology through all of this non-senseI'd also like to clarify that the employee at Bedford Nissan is named James P*** not AdamThat was an error on my end.**P*** said they would be repairing my moonroof that day; they did notAs I walked through the Service Garage with **P*** and on our way to the customer waiting area he even spoke with the Master Technician telling him about fixing my moonroof; so a Master Technician was still present a that timeAddressing the other customers complaining about my attitude, I'm not really sure what is being referred toThere were no other customers around myself and the employee during our interactionsIf anyone was concerned about the situation, it was due to **P*** being very loud and animatedMy voice does not carry nor did I become physically agitated**C*** in the voicemail stated I was aggressive and abusive and throwing my hands in the air; none of these things happenedI'm not a betting man, but if you were to look at camera footage from the incident, it certainly wouldn't be beneficial to **G***'s or **C***'s version of eventsFurthermore, **C*** states this incident occurred on a FridayIt did not; it was a WednesdayI repeat once again that I scheduled an appointment at 4pm, not 3:30pmI further want to reiterate Bedford Nissan has a history of changing my service appointment times without notifying me or asking for my permissionThere are two oil changes left in my package, not oneThis response to the Revdex.com by **G*** is different than the one received in my voicemail from **C***C*** reiterated that I not come back to their dealershipRegarding all of these accusations of me being aggressive and disrespectful, they are cumbersome and inaccurate**P***'s behavior was so physically threatening and outrageous that these type of behaviors are not random and there usually is a history of this behavior with people like thisAfter reviewing public records I found that **P*** has been charged and arrested on at least four occasions in the Cleveland area within the past several years with Disorderly Conduct (some of which were alcohol related)You can research me in public databases and you will not find that I have ever been charged with Disorderly Conduct, Assault, or anything Alcohol RelatedMy concern at this point is for my personal safety and the safety of other customers and the inability of the dealership being cooperative in servicing my vehicleAfter learning of the aforementioned legal information, I will not be returning to Bedford Nissan for anything as I fear for my personal safetyI am now requesting that Bedford Nissan simply apologize and compensate me for my lost time, horrendous customer service, and services not performedAlso, they should rethink **P*** and his role at the dealership
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Mon, Jun 29, at 5:PM, *** *** *** wrote:Im sorry but I was traveling for workThey get weeks to do a response and I couldn't?Here is my responseI do not acceptI never signed a buyers orderThey keep calling it a buyers order but it was notThe only thing generous they did was count for their own time and find it just to keep $for services that were not renderedTheir attitudes are downright unmoral and appallingThey refuse to do the right thing in this situation makes me lose faith in Nissan as a wholeMy story never changed ever!! I never stated that I purchased the vehicle weeks laterTheir statement has always been that I never gave them notice or chance prior to going to another dealershipThat is not trueIt is the GM way of coming up with flat out lies that in actuality means nothing really to this instanceThe matter here is $for zero services renderedTheir time spent was less than one hour with me as the salesperson bounced from customer to customer.Why would I purchase a vehicle or have services done on any car with customer service and ill treatment that I am receiving now?

I have spoken to Ms*** numerous times about this issueWe are waiting for a fix from Nissan CorporateI apologized to Ms***, but our hands are tied at this point and trying our best to push Nissan to come up with a fixI also informed her that if she is interested in getting a new
car, she will have to take that up with NissanI cannot authorize a new car at the dealership levelThank you

Hi ***,Sorry for the delay in respondingUnfortunately, there is a big difference in how *** sees what transpired and how we see itI was called right after *** left the dealershipAccording to my Service Manager, he was belligerent to my staff and we even had two separate
customers complain about his attitudeHe had an appt at 3:30pm and showed up 20-min before closingThere is only so much we can do in that time period and he was not happy, as we did not have a chance to look at his sunroofIn order for us to meet expectations, customers need to be prompt to their apptsAs for the oil change, he has a package that expires this coming NovemberIt looks like he has oil change remaining, but would need to check with my service team to be 100% I can say 100% that we have a very friendly and excellent staff when it comes to customer service*** might not have been happy with what transpired that day, but I am confident that we did our bestOur Service Manager Paul called him on Friday to discuss the situationHe has been out sick since, but should be back tomorrowI would be happy to help *** get the services he needs and hopefully going forward we can have a better working relationshipAs for the oil change, he has a package that expires this coming NovemberHowever, if he chooses to treat us with disrespect, it might be best for him to go elsewhereThank you. Matt

I just got back in town and will investigate the issueI will get back to you next weekThank you. Matt G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Lack of communication from Bedford Nissan I was forced to not only pay
for services that were not rendered/completed but I was also forced to
purchase a car that I was not anticipating on makingSince I no longer
have the car for Bedford Nissan to fix, I would like to be reimbursed
This entire ordeal has been a huge inconvenience to me and I do not
feel that I should have to drive back to Bedford,Ohio from Fairfax,
Virginia for this matter to be resolved
Regards,
*** ***

I am sorry for the issues *** *** has had with his *** We pulled the Carfax and the way it looks, there was one accident, not twoVehicle history reports can have multiple companies report to it and it seems to be the same oneIn addition, the Carfax report also states that it began
reporting this information on 7/26/Unfortunately, no matter what vehicle history report we use, an accident would not have shown when we sold the car, based on the informationHowever, we are trying our best to find a replacement vehicle for ***From my understanding, our Used Car Manager has been in touch with himIn addition, he did purchase the vehicle over months agoWe would not able to buy the vehicle back the same amount at what he paid, as he has driven it for over monthsbut we will be more then happy to find a suitable replacementIf *** would prefer us to buy the vehicle back, I will do that as a courtesy, but he will be responsible for taxes/fees ($2051.62) plus months of car payments at $eachIf you need any additional information, please let me knowThank you

I am not trying to be rude or mean to *** ***, but again, her stories do not add upI am surprised she didn't remember a conversation we had, considering I reiterated it numerous times, but I can't control thatWe are good people here despite what she thinks and I told her she could spent the $in serviceI attached a copy of the buyers/retail order that she clearly signedPlease let me know if you need anything else

I am very sorry for the treatment Ms. [redacted] recieved. Unfortunately, we are not able to re-negotiate car deals. We are the facilitator of the loans, but she would have to discuss any refinancing with the bank. We told her accurately that the bank is the only one that can help. They usually will...

not, but her contract is with them. I am not sure why she is paying that amount. There are a lot of factors that contribute to getting a certain payment, such as credit, trade-in, time of the year purchased, money put down and the features a car has. I will be happy to go over the deal with her if she has questions, but it's not possible to renegotiate. I am sorry. As for free car washes, I will be happy to honor those and do whatever I can within in reason to help. [redacted] is no longer with us but I cannot discuss the reasoning behind it. Thank you.

I am sorry this customer is unhappy, but the statement they made is 100% false. This customer came in to buy a car and signed an order and signed that the deposit was non-refundable. We never heard from them again until they demanded to get their money back. We made numerous attempts to work it out,...

advising them their deposit was non-refundable. However, they didn't care and would not listen to anything we said, which makes us think they had already purchased a car. We spoke numerous times on the phone and have emails that show we tried. They misunderstood the Nissan programs and really never got a better deal elsewhere, which we also explained. All of our customers sign that deposits are non-refundable. It protects us and them. I am always willing to work it out, but we were never given the opportunity. I would much rather have a new car deal then keep a deposit. Therefore, I will not be refunding their money at this time. In addition, as a courtesy, they are able to use the deposit for any future purchases or service work. If you need any documentation to support our case, please let me know. Also, if they have any supporting proof that we did not try to work it out, I would like to see it. All of our documentation shows otherwise. Thank you.[redacted]

Can you please provide me with copies of your correspondence that says that you were going to get a full refund? If you do have them, I will also need a copy of the receipt that you were given. I cannot refund without it. To be honest, I am having a difficult time believing your comments, because I have emails from you that say it is too late because we already bought a car. I do believe my employees because they kept bringing this situation to my attention and showing me what was being said. We always match another dealers price if we were given the opportunity. However, if we said a refund would be provided, I will honor that. Thank you.

I will be happy to help with this issue. There are a few discrepancies in the story though.  Bedford Nissan did not turn down any work pertaining to the brakes. The front brake pads were at 7mm and the rear brake pads at 6mm. Those are above Nissan's requirements for certification, so...

there is no need to replace to replace them. We declined a tire rotation and balance, as it shows on the repair order. I wish Mr. [redacted] brought the vehicle back here for us to check it. If there was an issue, we can replace brakes for $199 per axel. This includes Nissan parts. The other facilities are always way more money then the dealer, plus our guys are factory trained to work on the these cars. It's very hard for us to reimburse something after the fact. We have a requirement to Nissan Motor Cory to service certified vehicles the right way and if there is an issue, we need to be given the opportunity to do it. Plus we need a paper trail for any mechanical issues down the road. A squeaking problem could be a simple lubrication of the calipers. Not that I don't trust his mechanic, but it seems odd that this car needed new parts for something that was above Nissan specifications. I would be very interested in seeing the parts that were removed. This would go a long way in determining whether this vehicle really needed what this other mechanic said. Thank you.