Before You Buy Property Inspections LLC

Ms. [redacted] bought a vehicle from us and signed a buyers order stating she was buying the car and leaving a non-refundable deposit. She claims she was unaware of what she was signing, but unfortunately her stories have changed, so I have a problem believing what she is saying. There are so many...

discrepancies in her stories to list on this rebuttle. For example though, I asked her when she ended up buying a car. She adamantly said I didn't purchase until weeks later. I said you didn't pick it up the next day? She said not at all. I said I going to find out. She then got very nervous when I said that and didn't believe I could find out. After I got the information that she picked up the same car elsewhere the next day, she denied ever having the conversation with me. I don't know how she fails to remember a conversation that took 15 minutes on the topic.She also keeps saying that we ran her credit card here after [redacted] took it back. I have explained this to her numerous times and she is having a hard time understanding for some reason. We run deposits one time. The credit card companies debit our account to do their investigation. Then, if they decide the cardholder is at fault, they then credit the account back and show it on the customer's statement. That's what happened here. [redacted] sided with the dealer. [redacted] did as well when she filed a complaint.I told Ms. [redacted] that as a goodwill gesture, she could use the money as a credit for any future purchases or service. We felt that was more then generous given the circumstances. If you need anything else, please let me know. Thank you.

I am responding to the following complaint. For some reason it would not let me type in the body. My Sales Managers and I were unaware of this Issue. I am sorry it has taken so long to get it corrected. Just wish it was brought to my attention a few months ago. I will get one ordered, but can you...

please verify the address and I will get one out next week? I have [redacted] , [redacted]. Thank you. [redacted] Best Regards, [redacted]

It’s amazing how stories get changed and now we are playing the gender card to make bedford Nissan look bad. Ms. B[redacted] bought a car from us. She signed an order, which you don’t do if aren’t buying a car. We had a delivery time and she failed to show. We cleaned the car, got her approved, had all...

the paperwork ready and she decided to go buy the vehicle elsewhere without as much of a phone call until after the fact. She can use her $100 for future services at Bedford Nissan, but it will not be refunded. If you need any documentation, I can send you over anything you want.

I am very sorry Ms. [redacted] is unhappy, but her deposit will not be refunded. We bent over backwards to get her approved, located and brought in a vehicle that she wanted and then she goes somewhere else and picks up a car on the approval we begged the bank for. Unfortunately, sometimes people...

want things immediately and it takes time. My staff has a lot of time invested in the deal and Ms. [redacted] obviously is not concerned with the work we did for her. However, as a courtesy, the money will be available to Ms. [redacted] for service or a future car purchase. Thank you.

If my memory serves correctly, Ms. [redacted] did not release a new Nissan. If she did, I may be able to help. When a customer comes to return a car, there is no way for us to know how many payments they have left. Our system doesn't show that and it is not our responsibility to inform a...

customer when their lease is up. We send them letters to inform them and all the copies I sent to her, said March was her termination date. Unfortunately, there is not much I can do here. I am very sorry she is upset, but our customers are responsible for knowing when their lease is up and we did our due diligence by informing her through the many coorespondence she recieved. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The e-mails you are referring to that we already bought a car was after the fact that you could not meet the other dealer's price and incentives (per [redacted] phone conversation with my wife) and insisted that we come in to negotiate.  Another phone conversation with Mr. [redacted] when he told my wife that a check refund will take 10 days and requested the CC number to refund the other portion; which we stated that I will come in for that.An e-mail from Mr. [redacted] states that if we did not agree on the deal we can walk away (see below).  To us that means we get our money back. On Wed, Oct 28, 2015 at 1:11 PM, [redacted] <[redacted]@bedfordnissan.com> wrote:Are you going to keep the current Rogue and incur
the additional costs at lease turn im? We are willing to make a deal
that you feel totally comfortale with. Just give us achance to talk it out in
person. I promise you will be totally satisfied. If not you can still walk away. Why cost yourself unecessary charges and the end of your current lease
in 7 months.It doesn't hurt to talk.

I have attached the buyers where the customer signed that the deposit was non-refundable. Based on the email that I saw, it doesn't say anything about getting money back. We did not hold the customer to the deal, though we have every legal right to pursue action for backing out. The email also clearly states that we wanted to work it out with you, which you clearly denied in our previous correspondence. Again, I am not interested in using your money for profit. It will be available to you for service work or any accessories you want to purchase. Thank you.

I am very sorry for the confusion. If proof of cancellation was given to you, please provide that. All warranties are prorated based on ownership time and mileage driven. The extended service contract we sold was Nissan backed and from our experience, they cover way more components...

and approve way more repairs. Regardless, if you have proof it should have been cancelled months ago, please provide that and I will look into it. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]1:08 PM to me Hello Ms. [redacted]:Thank you for the response.  Here are the details that Mr. [redacted] may not know and the reason I disagree with his response:1.  Although my wife may have initialed a check box that states that down payment is not refundable, at no time during the insistence of the sales person to sign did that come up in the conversation.2.  He claims that he never heard from us again until we demanded our down payment.  It would be important to state when that was, since we were in contact with the sales person (and his manager) later that same day and continued to negotiate the price for another two days.3.  As for the claim that "numerous attempts to work it out, advising them their deposit was non-refundable"  It was never mentioned that the deposit was not refundable during that period.  Actually we have phone conversations with the sales rep stating that a check refund takes 10 days and requested the credit card number we used so they can process the other part of the refund.  We advised him that we will come in to process the credit card refund.4.  "They misunderstood the Nissan programs and really never got a better deal elsewhere, which we also explained"  Mr. [redacted] must define a better deal differently than the rest of us since we did get the same car for a lower price and a lower monthly payment and better incentives, which we informed them of by phone to give them a chance to give us the same deal.  They could not.  If he would like to see the paper work I would be more than happy to show him.Additionally, we also have an e-mail from the dealership stating that if we did not like the deal they are offering, we could walk away from it.  That does not mean we will give them $1,800 for their failed efforts.  To the customer that [redacted] you get your refund.Regards;

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your sales people have had plenty of time and chance to meet the other dealer's offer, but did not.  Actually ** [redacted] refused to accept to meet the offer stating in a phone conversation 'we can't do that'; you should get your story straight from your people.To also claim that the e-mail does not say anything about refunding my money, you should consult with your lawyer about what the phrase 'If not you can still walk away' means.  Additionally, ask [redacted] about the phone conversation asking for the CC number to process the refund, and that the check refund will take 10 days.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not agree with the response from the dealership, they have denied the fact that they are the ones that can refinance my contract or cancel it in its entirety. I called the bank, [redacted] - the company that purchases Nissan's lease/purchase contracts prior to filing this complaint and they stated that they ([redacted]) cannot do anything with regard to my leasing contract. The dealership, the sales manager, [redacted], lied to me and directed me to contact [redacted] and go from there. [redacted] has no authority to do anything with my leasing contract, the dealership does. (After all they are the ones that made the contract, how can they now claim they do not have authority to renegotiate it?) I feel like I am getting the run around!! I was taken advantage of in this situation by one of their salesmen who no longer works for them and they have not even apologized for the wrongdoing by one of their employees (the ridiculously high car payment) or even acknowledged it! My "factors" : my credit score was 744, I was forced to put $1500 down = total down payment was almost $4,000 (included cash back, equity from my trade in and my 1500), however, my income did not support my leasing of this car and definitely did not support a $425 a month car payment. My mom had a massive heart attack less than two months after I leased this vehicle and living arrangements have changed dramatically. I am unsure how the salesman was able to approve me for the lease. I also met with yet ANOTHER Nissan ([redacted]) dealership on [redacted] in [redacted] and was told similar things!  I am dismayed at Nissan and how they handle their customers AFTER they get them locked into an unfair contract. There are numerous ways to get out of a contract and Nissan refuses to entertain ANY of them, which is error on their part. I feel I was targeted because I am a single, young female! I did not
know and was NOT told that a V-6 costs more than a V-4, as an
example of the bargaining power (expertise) that the salesman had over
me. I am now stuck with a car payment that is $15 less than my rent
payment, my bills currently exceed my income and Nissan of Bedford is
literally washing their hands of it! Something needs to be done,
immediately.
Regards,
**

Thank you for the information. I spoke to my service department and they reminded me of Nissan's warranty of 12 months or 12000 miles on the tie rod repair. Whenever a repair is conducted at a dealership using factory parts, the manufacturer backs up the repair with a warranty. Unfortunately, the...

dealer did not tell you that. My recommendation would be to inform the dealership that the repair is covered and therefore they do not have to perform the service to resell the car. Maybe they could reimburse you. I wish there was something I could do to help, but if you were in Cleveland and came back, Nissan would be paying to have the repair done again and you would not be charged. I am sorry for the issue. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Let it be known...I telephoned the salesperson at the dealership when the issue with the brakes was first discovered.Additionally, I e-mailed the sales person, their manager as well as the General Manager (who is the person handling the Revdex.com complaint). I also telephoned the person in Finance who handled the paperwork pertaining to the vehicle sale to indicate my concerns.NOBODY responded to my calls or e-mail.Therefore, the dealer had multiple opportunities to address and resolve this matter, prior to my contacting the Revdex.com.After filing the complaint with the Revdex.com, and based on recommended course of action by the Revdex.com, I telephoned the General Manager at the dealer.Initially in our conversation he stated he did not receive an e-mail from me.  When I told him the date and time I sent it, he found the e-mail in his spam folder.I honestly believe the Revdex.com was my only option in getting my voice heard. This was my first time ever reaching out for the help of the Revdex.com and I am convinced it was their presence that made my voice heard.The issue is resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I agree with help of dealership in providing auction inventory/available choices that I am looking for; to find a suitable replacement and avoid loss of taxes and fees by getting another Infiniti [redacted] premium and having cost adjusted on sale to keep my monthly payment near the current $251 per month Range
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]