Mr. [redacted] had us out to service his system on 8/20/2016. After assessing the system he was offered three options for repair and enhancements as per his own statement and our system logs. He picked the middle option consisting of: Furnace Maintenance $199 discounted to $149, Replace...
universal gas valve $727 installing a drip leg $299. He had two other options he choose not to perform. The services we performed were signed off by him and approved before the work was performed (copy of estimate attached).
The technicians notes from that day are:
“Performed precision tune on furnace. Cleaned filters. Showed customer naoto clean filters. They need to be cleaned every three months. Cleaned and adjusted burners. Checked, tightened and adjusted elect all fittings on circuit board. Checked operation of thermostat, blower motor and exhaust motor. Found gas valve leaking when turned off. Replaced gas valve and installed drip leg. Rec to replace gas safety shut off valve. Found exhaust system leaking at seals. Exhaust assembly should be cleaned and resealed.Rec replacement due to age of unit.”
The invoice was signed for by the customer before the work was performed per our system logging (copy of invoice attached).
All the services were performed, charged for accurately and approved by the customer. The customer placed a stop-payment on the check and still owes BelRed $1,451.97.
Our Service Manager contacted Mr. [redacted] and apologized for the tech misreading the warranty date on the part. We offered to pay for the part and services rendered, and also extended a complimentary AC tune. We value Mr. [redacted]’s business and want him to remain a BelRed customer. He accepted our...
Complaint: [redacted]I am rejecting this response because:
First, I don’t know why Revdex.com has the pdf ‘[redacted] Estimate’ with my signature as I didn’t signed any document(s) before the services were finished. This estimate documentation with ALL service items showed is supposed to be reviewed and signed by customer before the services start. I confirm that I didn’t see and sign this ‘[redacted] Estimate’ pdf.
Second, the invoice page I signed only showed the total of $1,451.97 on the screen without the service item breakdown costs like the invoice email I received. I was only told the total price ($ 1150) about the service I picked without knowing the item costs (Furnace Maintenance $199, Replace universal gas valve $727 and installing a drip let $299). I was not informed the service details/cost breakdown. The Revdex.com website says: Tell the Truth Honestly represent products and services, including clear and adequate disclosures of all material terms. I believe that Bel Red Energy Solutions does not abide by this. Third, after I received and viewed the invoice sent by email, I found Revdex.com charged me one item (Service: Environmental/ Misc Fee $18) which I didn’t get informed and agree. Sincerely,[redacted]
Mr. [redacted] had us out to service his system on 8/20/2016. After assessing the system he was offered three options for repair and enhancements as per his own statement and our system logs. He picked the middle option consisting of: Furnace Maintenance $199 discounted to $149, Replace...
universal gas valve $727 installing a drip leg $299. He had two other options he choose not to perform. The services we performed were signed off by him and approved before the work was performed (copy of estimate attached).
The technicians notes from that day are:
“Performed precision tune on furnace. Cleaned filters. Showed customer naoto clean filters. They need to be cleaned every three months. Cleaned and adjusted burners. Checked, tightened and adjusted elect all fittings on circuit board. Checked operation of thermostat, blower motor and exhaust motor. Found gas valve leaking when turned off. Replaced gas valve and installed drip leg. Rec to replace gas safety shut off valve. Found exhaust system leaking at seals. Exhaust assembly should be cleaned and resealed.Rec replacement due to age of unit.”
The invoice was signed for by the customer before the work was performed per our system logging (copy of invoice attached).
All the services were performed, charged for accurately and approved by the customer. The customer placed a stop-payment on the check and still owes BelRed $1,451.97.
Complaint: [redacted]I am rejecting this response because: The business has not contacted me yet to resolve this matter, please reopen complaint.
Our Service Manager contacted Mr. [redacted] and apologized for the tech misreading the warranty date on the part. We offered to pay for the part and services rendered, and also extended a complimentary AC tune. We value Mr. [redacted]’s business and want him to remain a BelRed customer. He accepted our...
apology and feels our offer was a fair solution.
Complaint: [redacted]I am rejecting this response because:
First, I don’t know why Revdex.com has the pdf ‘[redacted] Estimate’ with my signature as I didn’t signed any document(s) before the services were finished. This estimate documentation with ALL service items showed is supposed to be reviewed and signed by customer before the services start. I confirm that I didn’t see and sign this ‘[redacted] Estimate’ pdf.
Second, the invoice page I signed only showed the total of $1,451.97 on the screen without the service item breakdown costs like the invoice email I received. I was only told the total price ($ 1150) about the service I picked without knowing the item costs (Furnace Maintenance $199, Replace universal gas valve $727 and installing a drip let $299). I was not informed the service details/cost breakdown. The Revdex.com website says: Tell the Truth Honestly represent products and services, including clear and adequate disclosures of all material terms. I believe that Bel Red Energy Solutions does not abide by this. Third, after I received and viewed the invoice sent by email, I found Revdex.com charged me one item (Service: Environmental/ Misc Fee $18) which I didn’t get informed and agree. Sincerely,[redacted]