[redacted] None of your reported missing Barnes & Noble purchases were credited to ShopAtHome.com by the store Therefore, the orders did not qualify for cash backHowever, we made good faith credits for the cash back You report two of the purchases with an order date of 11/29/Per our previous response, we did not offer the 9% cash back on 11/29/ Cash back is credited based on the offer posted on our site on the date/time of purchase, not on when you click from our siteIf you click from our site, but do not make your purchase until the next day, the cash back rate may have changed Based on how you reported your missing orders, they have been properly creditedWe offered 9% cash back on 11/28/and credited your 11/28/order with 9% cash back We offered 3% cash back on 11/29/and credited your 11/29/orders with the 3% cash back offered on that date Below is how your missing orders were reported to us: Barnes & Noble Order Number: [redacted] Track Back Number: [redacted] Order Date: 11/29/ Amount of Purchase (after all discounts & excluding taxes and shipping charges) Description of Item(s) purchased 'Roberto Rossellini's War Trilogy' DVD Box Set Barnes & Noble Order Number: [redacted] Track Back Number: [redacted] Order Date: 11/28/ Amount of Purchase (after all discounts & excluding taxes and shipping charges) Description of Item(s) purchased The Rose Blu-ray DVD Barnes & Noble Order Number: [redacted] Track Back Number: [redacted] Order Date: 11/29/ Amount of Purchase (after all discounts & excluding taxes and shipping charges) Description of Item(s) purchased 'Throne Of Blood' Blu-ray DVD The good faith make good credits that we made to your account for these three non-qualifying cash back purchases were correctly issued.Thank you, [redacted] , SrManager
[redacted] , Per our response to service ticket 331514, there is a limit to the number of codes you may reveal per day (one), there is no limit on how many you can print once you have already revealed the codesPer the ShopGold FAQs, ShopGold program only allows you to reveal the code for one gift card per dayYou will need to reveal a new code each dayTherefore, you will only be able to reveal the code and print one code per dayThe FAQs are located herehttp://www.shopathome.com/shopgold-faqsby clicking "How It Works" under your Current ShopGold Once you have redeemed your cards and revealed your codes, you can then print your gift cards using the instructions we provided on 10/20/ You mentioned that you received an error when attempting to print about a print limit We do not know what messaging you have received, as we do not impose a limit on the number of gift cards you can print, once the codes have already been revealedHowever, the stated policy of redeeming code per day still appliesTherefore, you will only be able to print the gift cards for codes that you have already revealedPer our request earlier this morning, please respond to ticket with a screenshot of the message you received regarding a print limit so that we may research furtherWe apologize, but we do not offer a service to receive your gift cards in the mail or via email They are available in your account and will be available through 11/2/ If you require additional assistance, please respond to ticket and our customer service team will be happy to helpThank you, [redacted] SrManager, ShopAtHome.com
Complaint: [redacted] I am rejecting this response because: I do not care what your policies or "Technical" definition of what is a received gift card is Bottom line is I cashed in my reward points for gift card How am I supposed to know I need to click on them And regardless of that you handled this poorly and are taking money that I earned out of my pocket period I am not going to accept any apologies or explanations other than my gift cards Quit replying back with the same thing over and over and over Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Telling me to contact Shopathome customer service is like asking me to make a pile of waterIt's useless to tryI am going to file my complaints with the Federal Trade Commission, CO state Attorney General and ask a consumer news team to do a story on the endless 'errors' that are associated with this shopping programIt shouldn't be this hard to get a simple request fulfilled Sincerely, [redacted] ***
Per our previous email responses, the issue causing the "Yikes" error was resolved and your cards are available However, per the program FAQs, you may redeem the code for only one card per dayIf you are receiving an error about a print limit, please send ShopAtHome.com a screenshot of the error, as we are not familiar with any error messaging regarding a limit on printing You can print any gift cards for which you have already redeemed the codeHowever, again, you may only redeem the code for one per dayWe have provided the links to the program FAQs for your reference ShopAtHome.com has provided the information necessary to resolve this issue; however, we are not able to change the terms of the program The ShopGold program is working as designed and intendedIf you have any additional questions, please respond to the service ticket with ShopAtHome.comMany kind regards, [redacted] SrManager, ShopAtHome.com
Initial Business Response / [redacted] (1000, 6, 2015/10/12) */ [redacted] , Thank you for reaching out to us through the Revdex.com We received your inquiry for your missing Sears purchase on 9/12/Per our response to you on 9/14/15, Sears did not credit ShopAtHome.com with your order; therefore, we are researching the order with Sears to see why they did not track and credit your order to ShopAtHome.comPer our additional response on 9/28, since the order was not credited to ShopAtHome.com by the store, the order is not eligible for cash back Please see our terms and conditions for information on Qualified Purchases and on Missing Transaction Credits Terms and Definitions, Qualified Purchases: , The following are some reasons why a purchase may not become Qualified PurchaseOur FAQs for cash back provide some other useful answers If there is an intervening outclick between the ShopAtHome.com click and visiting the Affiliate Store, any purchase made at the Affiliate Store will not be a Qualified PurchaseA Qualified Purchase must be made in the session immediately following the click through to the Affiliate Store, within the period during which the Affiliate Store will track the purchase back to ShopAtHome.com, which may be as little as one hour(This is referred to as "cookie duration.") Although it is not always noted in the cash back guidelines, many Affiliate Stores have a policy against reselling their products and/or serviceIf an Affiliate Store reverses or refuses to pay credit to ShopAtHome.com because the Affiliate Store deems the purchase to be reseller activity, the purchase ceases to be a Qualified Purchase Use of a Coupon that is not affiliated with ShopAtHome.com or one that is not specifically designated as being eligible for plus cash back may prevent a transaction from being a Qualified PurchaseFor example, if a Member uses a coupon received directly from a merchant (or other non-ShopAtHome.com source) or a pre-purchased discount vouchers (such as Groupon deals), the transaction may not be considered a Qualified PurchaseAlso, if a Member uses a coupon that is listed on the Site, but states "may not qualify for cash back," the purchase may not qualify for cash back A purchase ceases to be a Qualified Purchase if the purchase is returned to or exchanged by the Affiliate Store, if the Affiliate Store alters the terms or conditions of the purchase, the Cash Back Guidelines for the Affiliate Store posted on the Site are not met, if the Member interacts directly with the Merchant (such as via livechat or phone call during or after the order process) Any time a purchase is not credited to ShopAtHome.com by the Affiliate Store, it is not a Qualified Purchase Provisions of the ShopAtHome.com Program eMissing Transaction Credits"When Qualified Purchases are credited to ShopAtHome.com, our systems automatically apply the cash back to the Member's accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member's account with the Cash Back RewardsMembers who believe Cash Back Rewards from a Qualified Purchase are missing from their account after seven (7) days after the date of the Qualified Purchase must contact ShopAtHome.com by using the form found at http://www.shopathome.com/rebateinquiry.aspx ("Rebate Inquiry Form") within thirty (30) days of the original Qualified Purchase date concerning the missing transactionWe may ask you to provide a receipt so that we can research the transactionShopAtHome.com is not responsible for missing transaction(s) if you have failed to contact us within thirty (30) days of the original Qualified Purchase date(EXCEPTION: Travel purchases, other than airline only purchases, are not credited until after travel is completeTherefore, please notify us if you do not see a credit to your account within sixty (60) days of your travel completion date.) While most missing rebate inquiries can be resolved within days of the date the Rebate Inquiry Form is received, inquiries that require additional research with the Affiliate Store can take longerShopAtHome.com will contact you by email once we have a resolution to your missing rebate." Per our responses to you on 9/14/and 9/28/15, we are researching your order with the store; however, they have not yet resolved our inquiryPer the terms and conditions noted above, it can take longer than days if an order requires additional research with the Affiliate Store It has been days since we submitted your missing order to the Affiliate Store (Sears) for their review and resolutionTo date, they have not yet resolved our inquiry In accordance with our terms and conditions, we will contact you via email as soon as the store resolves our inquiryPlease be aware that cash back will only be awarded if Sears credits ShopAtHome.com for referring your order We apologize for the time it is taking for Sears to respond to our inquiryWe will contact you via email to ticket XXXXXX as soon as we have an update on our inquiry with Sears Very kind regards, [redacted] , SrManager Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Mrs [redacted] The tone of the response from Shopathome is that they want to pass [redacted] buck to SearsThe fact of the matter is we depend on Shopathome to receive our cashback and TRIPLE cashback promotion (or any other cashback) is advertised by shopathome not the merchantsIt is the agreement between shopathome and Sears based on which cashback business worksConsumers rely on shopathome to get the cashbackSo, please do not pass the responsibilities to Sears and hide under terms and conditions This is doubly dis-pointing as the click and track back is noted and recorded on your wesbsite and it confirms the click through your websiteThe order confirmation e-mail came within minutes of the trackbackShopathome is choosing to hide under the guise of a response from Sears when they are able to confirm the transaction themselvesConsumers can not take responsibilities when their contracted merchants takes days to respondShopathome is responsible to their customers not Sears Final Consumer Response / [redacted] (4200, 12, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, tone of this response reflects shopathome could care less for their customerIt is shopathome which advertizes their cashback not SearsIt is the responsibility of Shopathome to make sure THEIR customers get the cashback, especially in cases where there is clear evidence with trackback that THEIR customers clicked through THEIR websiteIf their contracted merchant do not credit the cashback for whatever reason then the business model of shopathome fails and customers are being defraudedIn the previous e-mail, shopathome wanted to wait days for Sears reply and now they want to wait daysClearly, strategy of shopathome is to do nothing and hide under the guise of terms and conditions Final Business Response / [redacted] (4000, 14, 2015/10/21) */ [redacted] , ShopAtHome.com advertises that we offer cash back on qualified purchasesIn order for a purchase to qualify, the order must be credited to ShopAtHome.com by the affiliate store Your order has not been credited to ShopAtHome.com; therefore, it does not qualify for cash backIf Sears agrees to credit ShopAtHome.com with your order, we will credit your account with the cash back amount offered on the date of purchase ShopAtHome.com has not failed to fulfill our promiseThe order does not qualify at this time; therefore, cash back is not payableOur promise is that when an order does not credit, we willas a courtesyresearch the order with the affiliate storeWe are doing that on your behalf and will advise you of the status as soon as the store advises us I apologize for the delay in getting the order researchedHowever, due to an increase in fraud activity, Sears has implemented a policy that takes substantially longer to review missing purchasesWe have contacted Sears and followed up, but they have not yet reviewed your orderThis is frustrating for us too, as we would love to be able to get you an answer right awayWe simply cannot speed the process of any given store You will receive an email response to your service ticket XXXXXX as soon as we have a status update on your orderIn the meantime, we ask for your continue patience Kind regards, [redacted] , SrManager
Initial Business Response / [redacted] (1000, 6, 2015/12/31) */ [redacted] , Thank you for contacting us through the Revdex.com We apologize for the delayed response to your inquiriesUnfortunately, during the busy holiday shopping season, it may take us business days to responsePlease know that we are making every effort to respond as quickly as possible We responded to each of your missing cash back inquiries on 12/29, advising that we were researching your purchases with [redacted] , as the orders had not been credited to ShopAtHome.comOur inquiries were resolved earlier this morning, and all three of your orders have been creditedWe responded to your tickets that these orders will credit to your account within hours If you have any additional questions, please respond to your service tickets and we will be happy to help Thank you and Happy New Year! [redacted] , SrManager Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund recievedThank you
***,Per our responses to your inquiry under ticket on 11/28/16, the ShopGold program ended on 11/2/ShopAtHome notified customers on 8/3/that we were discontinuing our ShopGold program on 11/2/ In addition, we sent the reminder email below on both 9/and 10/19:"After November 2, 2016, access to your ShopGold page will be disabledThis means, you will no longer be able to redeem unused points or reveal the codes on any saved gift cards.Starting November 3, 2016, all unused ShopGold points and unused Saved Gift Cards will be forfeited."We also had the following messaging on our site from 8/3/16-11/2/16: “After Nov2, 2016, ShopGold rewards will no longer be redeemable and any unused ShopGold rewards will be forfeitedSaved gift cards that have not had their codes revealed will also be forfeited at that time.” ShopAtHome provided sufficient notice, reminders and site messaging to ensure members had time to save and reveal their gift card codes before the end of the program on 11/2/ On 8/4/16, you saved gift cardsHowever, you did not reveal the gift card codes for any of these saved cardsAs previously advised, ShopGold rewards have never had any value until actually redeemed, and gift card codes have been revealed, as stated during the time the program was offered in our terms and conditions, our ShopGold FAQs, and other communications regarding the program We apologize, but ShopGold did end on 11/2/as notified Therefore, all unused rewards and/or unredeemed gift card codes are now considered forfeited.If you have any additional questions, please respond to your service ticket Kind regards, [redacted] , SrManager
[redacted] Thank you for reaching out to us through the Revdex.com The information previously provided regarding using PayPal was accurateWalmart does not exclude crediting purchases to us when PayPal is used for paymentUsing PayPal is an acceptable payment process and will not prevent your orders from qualifying Per our email responses and per my call to you, your order does not qualify for cash back because Walmart has denied crediting ShopAtHome.com for referring the purchaseTheir tracking shows the order was referred to their site through another channel, as advised in our email on 12/17/ We have reached out to Walmart to get further clarification and they have confirmed that their tracking records show you clicked on an advertisement for Walmart that was displayed in a search engineBecause this advertisement was not linked to ShopAtHome.com, Walmart has declined to credit ShopAtHome.com for your order As previously explained and as noted in our terms and conditions, orders that are not credited to ShopAtHome.com by the affiliate store for any reason do not qualify for cash back Also, please refer to our terms and conditions regarding our process followed for managing missing cash back inquiries"When Qualified Purchases are credited to ShopAtHome.com, our systems automatically apply the cash back to the Member's accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member's account with the Cash Back Rewards." Your purchase has been researched with Walmart and they have declined to credit ShopAtHome.com for this orderTherefore, the order does not qualify for cash back We make every effort to get orders credited and offer cash backHowever, purchases must meet the requirements under Qualified PurchasesAgain, we're sorry that we were not able to get this order credited If you have any additional questions, please respond to ticket Very kind regards, [redacted] , SrManager
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Hi [redacted] , Thank you for contacting us through the Revdex.comWe checked our ticketing system and did not find that an inquiry had been submitted to us for assistance The ShopAtHome.com browser app is a voluntary download that is installed by the computer userOur records show that you installed the browser app after completing a survey through Bizrate on 7/6/ For more information about the benefits of the ShopAtHome.com browser app, please click here: http://www.shopathome.com/toolbar-info#benefits We apologize, but we are unable to remove the browser app on your behalf, as we do not have access to your computerWe show you have the browser app installed in a Firefox browserTherefore, please follow the uninstall instructions for Firefox listed on our website at: http://www.shopathome.com/sahpages/removefirefoxdsp.aspxIf you are using the newest version of Firefox, click the Control key+shift+A to access the Add-ons Manager tabIf you are using a MAC, the Control key is your "Apple" keyBe sure to restart your computer upon completion of the uninstall instructions Please be sure to select "Remove" and not "Disable" when following the instructionsDisabling will not remove the browser app from your computer Please note that third party spyware removal programs, such as Norton or McAfee, do not completely remove the ShopAtHome.com Browser App, and we strongly advise against using these programs to remove our Browser App If you have any additional questions or require any further assistance, please contact our customer service team here: https://secure.shopathome.com/sahpages/contact.aspx and we will be happy to help Thank you, [redacted] SrManager
Complaint: 11032178 I am rejecting this response because it is false. I will no longer be doing business with this company. Nor promoting them on my blog. They are the epitome of false advertising. Sincerely, [redacted] ***
[redacted] , Per our conversation, we are working to resolve the issue As we discussed and per our response to ticket yesterday, while a track back number confirms an outclick from our site, it does not confirm that a qualified purchase was made through that outclick.Per our terms and conditions, "When Qualified Purchases are credited to ShopAtHome.com, our systems automatically apply the cash back to the Member’s accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member’s account with the Cash Back Rewards.""While most missing rebate inquiries can be resolved within days of the date the Rebate Inquiry Form is received, inquiries that require additional research with the Affiliate Store can take longerShopAtHome.com will contact you by email once we have a resolution to your missing rebate."We apologize that the store has not yet resolved our missing purchase inquiry and we will continue to follow up until they havePlease be aware that during and following the busy holiday shopping season, store take longer than usual to respond to our missing order inquiries.Once the store responds to our inquiry, we will be able to resolve the issueIn the meantime, the order is not eligible for cash back, as it has not been credited to ShopAtHome.com by the affiliate storeIf the store agrees to credit ShopAtHome.com for referring the order, you account will be credited with the cash back reward If you have any additional questions, please respond to your service tickets and we will be happy to answer them as best we can.Many kind regards, [redacted] SrManager
[redacted] ,Thank you for reaching out to us through the Revdex.com We are sorry that your Hilton stay has not been tracked and credited to ShopAtHome.comPer our response to your service ticket 248587, Hilton has not resolved our inquiry that we submitted for their review on 1/4/ Unfortunately, it is not uncommon for a merchant to take more than days from the time we contact them to research and resolve our missing order inquiryUntil Hilton responds to our inquiry, we do not know why your order was not tracked and credited to ShopAtHome.comPlease note per our terms and conditions, orders that are not credited to ShopAtHome.com by the affiliate store for any reason do not qualify for cash backWe are more than happy to research your order, and will credit your account with cash back if and when Hilton agrees to credit ShopAtHome.com for referring your purchase We will continue to follow up with Hilton and will respond to ticket as soon as we have a resolution from HiltonWe thank you for your ongoing patience while we work to resolve this issue with HiltonVery kind regard, [redacted] SrManager
We apologize that we were not able to resolve this issue in a more favorable mannerHowever, per our previous emails, phone calls and responses to Revdex.com inquiries, the order does not qualify for cash back based on the terms and conditions of the ShopAtHome.com programThank you, [redacted] , SrManager
[redacted] Thank you for contacting us through the Revdex.comWe checked our ticketing system and did not find that an inquiry had been submitted to us for assistance The ShopAtHome.com savings app is a voluntary download that is installed by the computer userThe savings app cannot be installed without the computer user checking a box to agree to our EULA (End-User License Agreement) then clicking "continue." For more information about the benefits of the ShopAtHome.com savings app, please click here: http://www.shopathome.com/toolbar-info#benefits We apologize, but we are unable to remove the savings app on your behalf, as we do not have access to your computerWhile our savings app help page does default to the Chrome tab, there are also tabs for assistance with Internet Explorer, Firefox and SafariThe instructions for uninstalling the savings app in your Safari browser are listed here: http://www.shopathome.com/toolbar-info under the Safari tab on the far rightSimply click where it says "Click here to uninstall the Browser Savings App." The link provided will take you to this http://www.shopathome.com/savings-browser-app-uninstall-safari where you will find the instructions below: Removing the Browser Savings App for Safari In the Safari browser, click on the Safari menu in the upper left corner of the browser Select Preferences from the menu In the Preferences window, go to the Extensions tab Select the ShopAtHome.com extension Click the Uninstall button If you have any additional questions or require any further assistance, please contact our customer service team here: https://secure.shopathome.com/sahpages/contact.aspx and we will be happy to help Thank you, [redacted] SrManager Complaint Response Date bumped because: Data Base Migration
Initial Business Response / [redacted] (1000, 7, 2015/12/15) */ Hi ***, Thank you for reaching out to us through the Revdex.com We checked our records and found that you contacted ShopAtHome.com on Thursday, 12/10/at 2:18pm requesting assistance in removing the browser app in FirefoxWe responded to your request under ticket XXXXXX on Thursday, 12/10/at 2:21pmPer our response, the browser app is completely voluntary and can only be downloaded by the computer user after agreeing to the End User License Agreement We provided a direct link to the Firefox uninstall instructions in our 12/10/responseThese instructions are listed on our website here: http://www.shopathome.com/savings-browser-app-uninstall-firefoxThe browser app information page defaults to the tab for Chrome; however, we also list a tab for Firefox, Internet Explorer and Safari Please follow the Firefox specific instructions to remove the browser app from your Add-ons, under ExtensionsPlease be sure to click "remove" and not "disable." Once you have completed this step, please close all of your Firefox windows and restart your computer If you have any additional questions or require further assistance, please respond to ticket XXXXXX and we will be happy to help Thank you and Happy Holidays! [redacted] , SrManager Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/16) */ I would like to close my complaintThey responded promptly to my requests for help to disable their spammy toolbar for the browser I'm using
Complaint: [redacted] I am rejecting this response because:Contrary to ShopAtHome's response, ShopAtHome's terms currently do not exclude [redacted] reloadsI have a attached a screenshot image of the terms with a timestamp.The term 'Gift card' is not an all-encompassing term that covers reloads because by definition they are factually not the sameThe following is the factual differenceA gift card reload requires whoever reloads it to already own a gift card, so I was not buying a gift cardI already owned the gift card and was reloading funds to itBy definition a gift card and a reload are not the sameThe factual data proves thisI believe a court would rule the same way if it is necessary to escalate this issue.I am willing to take this issue to social media if necessary and it may reflect negatively on your company should this not be resolved.In conclusion, I have followed the terms as written by ShopAtHome and would like to have the $cashback added back to my account.Sincerely, [redacted]
***, We apologize, but per our previous emails and responses, "ShopGold rewards have never had any value until actually redeemed, and gift card codes have been revealed, as stated during the time the program was offered in our terms and conditions, our ShopGold FAQs, and other communications regarding the program."We notified customers on 8/3/that the program was being discontinuedWe also provided two reminder notices; one on 9/and another on 10/ In addition, we had messaging on our site from 8/3/16-11/2/ You “saved” cards on 8/4/16, but did not reveal any of the codes on the saved cards There is no value unless and until you reveal the codes And, per our notification emails and site messaging mentioned above, we provided a day notice to ensure you had time to reveal your codes.We apologize, but per our notifications, the ShopGold program ended on 11/2/and any unused rewards or unrevealed have been forfeited.If you have any additional questions, please respond to service ticket 335271.Kind regards, [redacted] , SrManager
[redacted] None of your reported missing Barnes & Noble purchases were credited to ShopAtHome.com by the store Therefore, the orders did not qualify for cash backHowever, we made good faith credits for the cash back You report two of the purchases with an order date of 11/29/Per our previous response, we did not offer the 9% cash back on 11/29/ Cash back is credited based on the offer posted on our site on the date/time of purchase, not on when you click from our siteIf you click from our site, but do not make your purchase until the next day, the cash back rate may have changed Based on how you reported your missing orders, they have been properly creditedWe offered 9% cash back on 11/28/and credited your 11/28/order with 9% cash back We offered 3% cash back on 11/29/and credited your 11/29/orders with the 3% cash back offered on that date Below is how your missing orders were reported to us: Barnes & Noble Order Number: [redacted] Track Back Number: [redacted] Order Date: 11/29/ Amount of Purchase (after all discounts & excluding taxes and shipping charges) Description of Item(s) purchased 'Roberto Rossellini's War Trilogy' DVD Box Set Barnes & Noble Order Number: [redacted] Track Back Number: [redacted] Order Date: 11/28/ Amount of Purchase (after all discounts & excluding taxes and shipping charges) Description of Item(s) purchased The Rose Blu-ray DVD Barnes & Noble Order Number: [redacted] Track Back Number: [redacted] Order Date: 11/29/ Amount of Purchase (after all discounts & excluding taxes and shipping charges) Description of Item(s) purchased 'Throne Of Blood' Blu-ray DVD The good faith make good credits that we made to your account for these three non-qualifying cash back purchases were correctly issued.Thank you, [redacted] , SrManager
[redacted] , Per our response to service ticket 331514, there is a limit to the number of codes you may reveal per day (one), there is no limit on how many you can print once you have already revealed the codesPer the ShopGold FAQs, ShopGold program only allows you to reveal the code for one gift card per dayYou will need to reveal a new code each dayTherefore, you will only be able to reveal the code and print one code per dayThe FAQs are located herehttp://www.shopathome.com/shopgold-faqsby clicking "How It Works" under your Current ShopGold Once you have redeemed your cards and revealed your codes, you can then print your gift cards using the instructions we provided on 10/20/ You mentioned that you received an error when attempting to print about a print limit We do not know what messaging you have received, as we do not impose a limit on the number of gift cards you can print, once the codes have already been revealedHowever, the stated policy of redeeming code per day still appliesTherefore, you will only be able to print the gift cards for codes that you have already revealedPer our request earlier this morning, please respond to ticket with a screenshot of the message you received regarding a print limit so that we may research furtherWe apologize, but we do not offer a service to receive your gift cards in the mail or via email They are available in your account and will be available through 11/2/ If you require additional assistance, please respond to ticket and our customer service team will be happy to helpThank you, [redacted] SrManager, ShopAtHome.com
Complaint: [redacted] I am rejecting this response because: I do not care what your policies or "Technical" definition of what is a received gift card is Bottom line is I cashed in my reward points for gift card How am I supposed to know I need to click on them And regardless of that you handled this poorly and are taking money that I earned out of my pocket period I am not going to accept any apologies or explanations other than my gift cards Quit replying back with the same thing over and over and over Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Telling me to contact Shopathome customer service is like asking me to make a pile of waterIt's useless to tryI am going to file my complaints with the Federal Trade Commission, CO state Attorney General and ask a consumer news team to do a story on the endless 'errors' that are associated with this shopping programIt shouldn't be this hard to get a simple request fulfilled Sincerely, [redacted] ***
Per our previous email responses, the issue causing the "Yikes" error was resolved and your cards are available However, per the program FAQs, you may redeem the code for only one card per dayIf you are receiving an error about a print limit, please send ShopAtHome.com a screenshot of the error, as we are not familiar with any error messaging regarding a limit on printing You can print any gift cards for which you have already redeemed the codeHowever, again, you may only redeem the code for one per dayWe have provided the links to the program FAQs for your reference ShopAtHome.com has provided the information necessary to resolve this issue; however, we are not able to change the terms of the program The ShopGold program is working as designed and intendedIf you have any additional questions, please respond to the service ticket with ShopAtHome.comMany kind regards, [redacted] SrManager, ShopAtHome.com
Per our exchange through service ticket [redacted] on 8/18/16, this issue has been resolvedThank you, [redacted] , SrManager
Initial Business Response / [redacted] (1000, 6, 2015/10/12) */ [redacted] , Thank you for reaching out to us through the Revdex.com We received your inquiry for your missing Sears purchase on 9/12/Per our response to you on 9/14/15, Sears did not credit ShopAtHome.com with your order; therefore, we are researching the order with Sears to see why they did not track and credit your order to ShopAtHome.comPer our additional response on 9/28, since the order was not credited to ShopAtHome.com by the store, the order is not eligible for cash back Please see our terms and conditions for information on Qualified Purchases and on Missing Transaction Credits Terms and Definitions, Qualified Purchases: , The following are some reasons why a purchase may not become Qualified PurchaseOur FAQs for cash back provide some other useful answers If there is an intervening outclick between the ShopAtHome.com click and visiting the Affiliate Store, any purchase made at the Affiliate Store will not be a Qualified PurchaseA Qualified Purchase must be made in the session immediately following the click through to the Affiliate Store, within the period during which the Affiliate Store will track the purchase back to ShopAtHome.com, which may be as little as one hour(This is referred to as "cookie duration.") Although it is not always noted in the cash back guidelines, many Affiliate Stores have a policy against reselling their products and/or serviceIf an Affiliate Store reverses or refuses to pay credit to ShopAtHome.com because the Affiliate Store deems the purchase to be reseller activity, the purchase ceases to be a Qualified Purchase Use of a Coupon that is not affiliated with ShopAtHome.com or one that is not specifically designated as being eligible for plus cash back may prevent a transaction from being a Qualified PurchaseFor example, if a Member uses a coupon received directly from a merchant (or other non-ShopAtHome.com source) or a pre-purchased discount vouchers (such as Groupon deals), the transaction may not be considered a Qualified PurchaseAlso, if a Member uses a coupon that is listed on the Site, but states "may not qualify for cash back," the purchase may not qualify for cash back A purchase ceases to be a Qualified Purchase if the purchase is returned to or exchanged by the Affiliate Store, if the Affiliate Store alters the terms or conditions of the purchase, the Cash Back Guidelines for the Affiliate Store posted on the Site are not met, if the Member interacts directly with the Merchant (such as via livechat or phone call during or after the order process) Any time a purchase is not credited to ShopAtHome.com by the Affiliate Store, it is not a Qualified Purchase Provisions of the ShopAtHome.com Program eMissing Transaction Credits"When Qualified Purchases are credited to ShopAtHome.com, our systems automatically apply the cash back to the Member's accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member's account with the Cash Back RewardsMembers who believe Cash Back Rewards from a Qualified Purchase are missing from their account after seven (7) days after the date of the Qualified Purchase must contact ShopAtHome.com by using the form found at http://www.shopathome.com/rebateinquiry.aspx ("Rebate Inquiry Form") within thirty (30) days of the original Qualified Purchase date concerning the missing transactionWe may ask you to provide a receipt so that we can research the transactionShopAtHome.com is not responsible for missing transaction(s) if you have failed to contact us within thirty (30) days of the original Qualified Purchase date(EXCEPTION: Travel purchases, other than airline only purchases, are not credited until after travel is completeTherefore, please notify us if you do not see a credit to your account within sixty (60) days of your travel completion date.) While most missing rebate inquiries can be resolved within days of the date the Rebate Inquiry Form is received, inquiries that require additional research with the Affiliate Store can take longerShopAtHome.com will contact you by email once we have a resolution to your missing rebate." Per our responses to you on 9/14/and 9/28/15, we are researching your order with the store; however, they have not yet resolved our inquiryPer the terms and conditions noted above, it can take longer than days if an order requires additional research with the Affiliate Store It has been days since we submitted your missing order to the Affiliate Store (Sears) for their review and resolutionTo date, they have not yet resolved our inquiry In accordance with our terms and conditions, we will contact you via email as soon as the store resolves our inquiryPlease be aware that cash back will only be awarded if Sears credits ShopAtHome.com for referring your order We apologize for the time it is taking for Sears to respond to our inquiryWe will contact you via email to ticket XXXXXX as soon as we have an update on our inquiry with Sears Very kind regards, [redacted] , SrManager Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Mrs [redacted] The tone of the response from Shopathome is that they want to pass [redacted] buck to SearsThe fact of the matter is we depend on Shopathome to receive our cashback and TRIPLE cashback promotion (or any other cashback) is advertised by shopathome not the merchantsIt is the agreement between shopathome and Sears based on which cashback business worksConsumers rely on shopathome to get the cashbackSo, please do not pass the responsibilities to Sears and hide under terms and conditions This is doubly dis-pointing as the click and track back is noted and recorded on your wesbsite and it confirms the click through your websiteThe order confirmation e-mail came within minutes of the trackbackShopathome is choosing to hide under the guise of a response from Sears when they are able to confirm the transaction themselvesConsumers can not take responsibilities when their contracted merchants takes days to respondShopathome is responsible to their customers not Sears Final Consumer Response / [redacted] (4200, 12, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, tone of this response reflects shopathome could care less for their customerIt is shopathome which advertizes their cashback not SearsIt is the responsibility of Shopathome to make sure THEIR customers get the cashback, especially in cases where there is clear evidence with trackback that THEIR customers clicked through THEIR websiteIf their contracted merchant do not credit the cashback for whatever reason then the business model of shopathome fails and customers are being defraudedIn the previous e-mail, shopathome wanted to wait days for Sears reply and now they want to wait daysClearly, strategy of shopathome is to do nothing and hide under the guise of terms and conditions Final Business Response / [redacted] (4000, 14, 2015/10/21) */ [redacted] , ShopAtHome.com advertises that we offer cash back on qualified purchasesIn order for a purchase to qualify, the order must be credited to ShopAtHome.com by the affiliate store Your order has not been credited to ShopAtHome.com; therefore, it does not qualify for cash backIf Sears agrees to credit ShopAtHome.com with your order, we will credit your account with the cash back amount offered on the date of purchase ShopAtHome.com has not failed to fulfill our promiseThe order does not qualify at this time; therefore, cash back is not payableOur promise is that when an order does not credit, we willas a courtesyresearch the order with the affiliate storeWe are doing that on your behalf and will advise you of the status as soon as the store advises us I apologize for the delay in getting the order researchedHowever, due to an increase in fraud activity, Sears has implemented a policy that takes substantially longer to review missing purchasesWe have contacted Sears and followed up, but they have not yet reviewed your orderThis is frustrating for us too, as we would love to be able to get you an answer right awayWe simply cannot speed the process of any given store You will receive an email response to your service ticket XXXXXX as soon as we have a status update on your orderIn the meantime, we ask for your continue patience Kind regards, [redacted] , SrManager
Initial Business Response / [redacted] (1000, 6, 2015/12/31) */ [redacted] , Thank you for contacting us through the Revdex.com We apologize for the delayed response to your inquiriesUnfortunately, during the busy holiday shopping season, it may take us business days to responsePlease know that we are making every effort to respond as quickly as possible We responded to each of your missing cash back inquiries on 12/29, advising that we were researching your purchases with [redacted] , as the orders had not been credited to ShopAtHome.comOur inquiries were resolved earlier this morning, and all three of your orders have been creditedWe responded to your tickets that these orders will credit to your account within hours If you have any additional questions, please respond to your service tickets and we will be happy to help Thank you and Happy New Year! [redacted] , SrManager Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund recievedThank you
***,Per our responses to your inquiry under ticket on 11/28/16, the ShopGold program ended on 11/2/ShopAtHome notified customers on 8/3/that we were discontinuing our ShopGold program on 11/2/ In addition, we sent the reminder email below on both 9/and 10/19:"After November 2, 2016, access to your ShopGold page will be disabledThis means, you will no longer be able to redeem unused points or reveal the codes on any saved gift cards.Starting November 3, 2016, all unused ShopGold points and unused Saved Gift Cards will be forfeited."We also had the following messaging on our site from 8/3/16-11/2/16: “After Nov2, 2016, ShopGold rewards will no longer be redeemable and any unused ShopGold rewards will be forfeitedSaved gift cards that have not had their codes revealed will also be forfeited at that time.” ShopAtHome provided sufficient notice, reminders and site messaging to ensure members had time to save and reveal their gift card codes before the end of the program on 11/2/ On 8/4/16, you saved gift cardsHowever, you did not reveal the gift card codes for any of these saved cardsAs previously advised, ShopGold rewards have never had any value until actually redeemed, and gift card codes have been revealed, as stated during the time the program was offered in our terms and conditions, our ShopGold FAQs, and other communications regarding the program We apologize, but ShopGold did end on 11/2/as notified Therefore, all unused rewards and/or unredeemed gift card codes are now considered forfeited.If you have any additional questions, please respond to your service ticket Kind regards, [redacted] , SrManager
[redacted] Thank you for reaching out to us through the Revdex.com The information previously provided regarding using PayPal was accurateWalmart does not exclude crediting purchases to us when PayPal is used for paymentUsing PayPal is an acceptable payment process and will not prevent your orders from qualifying Per our email responses and per my call to you, your order does not qualify for cash back because Walmart has denied crediting ShopAtHome.com for referring the purchaseTheir tracking shows the order was referred to their site through another channel, as advised in our email on 12/17/ We have reached out to Walmart to get further clarification and they have confirmed that their tracking records show you clicked on an advertisement for Walmart that was displayed in a search engineBecause this advertisement was not linked to ShopAtHome.com, Walmart has declined to credit ShopAtHome.com for your order As previously explained and as noted in our terms and conditions, orders that are not credited to ShopAtHome.com by the affiliate store for any reason do not qualify for cash back Also, please refer to our terms and conditions regarding our process followed for managing missing cash back inquiries"When Qualified Purchases are credited to ShopAtHome.com, our systems automatically apply the cash back to the Member's accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member's account with the Cash Back Rewards." Your purchase has been researched with Walmart and they have declined to credit ShopAtHome.com for this orderTherefore, the order does not qualify for cash back We make every effort to get orders credited and offer cash backHowever, purchases must meet the requirements under Qualified PurchasesAgain, we're sorry that we were not able to get this order credited If you have any additional questions, please respond to ticket Very kind regards, [redacted] , SrManager
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Hi [redacted] , Thank you for contacting us through the Revdex.comWe checked our ticketing system and did not find that an inquiry had been submitted to us for assistance The ShopAtHome.com browser app is a voluntary download that is installed by the computer userOur records show that you installed the browser app after completing a survey through Bizrate on 7/6/ For more information about the benefits of the ShopAtHome.com browser app, please click here: http://www.shopathome.com/toolbar-info#benefits We apologize, but we are unable to remove the browser app on your behalf, as we do not have access to your computerWe show you have the browser app installed in a Firefox browserTherefore, please follow the uninstall instructions for Firefox listed on our website at: http://www.shopathome.com/sahpages/removefirefoxdsp.aspxIf you are using the newest version of Firefox, click the Control key+shift+A to access the Add-ons Manager tabIf you are using a MAC, the Control key is your "Apple" keyBe sure to restart your computer upon completion of the uninstall instructions Please be sure to select "Remove" and not "Disable" when following the instructionsDisabling will not remove the browser app from your computer Please note that third party spyware removal programs, such as Norton or McAfee, do not completely remove the ShopAtHome.com Browser App, and we strongly advise against using these programs to remove our Browser App If you have any additional questions or require any further assistance, please contact our customer service team here: https://secure.shopathome.com/sahpages/contact.aspx and we will be happy to help Thank you, [redacted] SrManager
Complaint: 11032178 I am rejecting this response because it is false. I will no longer be doing business with this company. Nor promoting them on my blog. They are the epitome of false advertising. Sincerely, [redacted] ***
[redacted] , Per our conversation, we are working to resolve the issue As we discussed and per our response to ticket yesterday, while a track back number confirms an outclick from our site, it does not confirm that a qualified purchase was made through that outclick.Per our terms and conditions, "When Qualified Purchases are credited to ShopAtHome.com, our systems automatically apply the cash back to the Member’s accountIf a Member has made a purchase, but cash back has not been credited, it means that ShopAtHome.com has not received credit from the MerchantAs a courtesy to our Members when they bring such a situation to our attention, we attempt to research with the Merchant as to why that purchase did not result in a credit to ShopAtHome.comIn such instances, sometimes the Merchant makes an adjustmentWhen the merchant makes an adjustment and credits ShopAtHome.com for the order, ShopAtHome.com will credit the Member’s account with the Cash Back Rewards.""While most missing rebate inquiries can be resolved within days of the date the Rebate Inquiry Form is received, inquiries that require additional research with the Affiliate Store can take longerShopAtHome.com will contact you by email once we have a resolution to your missing rebate."We apologize that the store has not yet resolved our missing purchase inquiry and we will continue to follow up until they havePlease be aware that during and following the busy holiday shopping season, store take longer than usual to respond to our missing order inquiries.Once the store responds to our inquiry, we will be able to resolve the issueIn the meantime, the order is not eligible for cash back, as it has not been credited to ShopAtHome.com by the affiliate storeIf the store agrees to credit ShopAtHome.com for referring the order, you account will be credited with the cash back reward If you have any additional questions, please respond to your service tickets and we will be happy to answer them as best we can.Many kind regards, [redacted] SrManager
[redacted] ,Thank you for reaching out to us through the Revdex.com We are sorry that your Hilton stay has not been tracked and credited to ShopAtHome.comPer our response to your service ticket 248587, Hilton has not resolved our inquiry that we submitted for their review on 1/4/ Unfortunately, it is not uncommon for a merchant to take more than days from the time we contact them to research and resolve our missing order inquiryUntil Hilton responds to our inquiry, we do not know why your order was not tracked and credited to ShopAtHome.comPlease note per our terms and conditions, orders that are not credited to ShopAtHome.com by the affiliate store for any reason do not qualify for cash backWe are more than happy to research your order, and will credit your account with cash back if and when Hilton agrees to credit ShopAtHome.com for referring your purchase We will continue to follow up with Hilton and will respond to ticket as soon as we have a resolution from HiltonWe thank you for your ongoing patience while we work to resolve this issue with HiltonVery kind regard, [redacted] SrManager
We apologize that we were not able to resolve this issue in a more favorable mannerHowever, per our previous emails, phone calls and responses to Revdex.com inquiries, the order does not qualify for cash back based on the terms and conditions of the ShopAtHome.com programThank you, [redacted] , SrManager
[redacted] Thank you for contacting us through the Revdex.comWe checked our ticketing system and did not find that an inquiry had been submitted to us for assistance The ShopAtHome.com savings app is a voluntary download that is installed by the computer userThe savings app cannot be installed without the computer user checking a box to agree to our EULA (End-User License Agreement) then clicking "continue." For more information about the benefits of the ShopAtHome.com savings app, please click here: http://www.shopathome.com/toolbar-info#benefits We apologize, but we are unable to remove the savings app on your behalf, as we do not have access to your computerWhile our savings app help page does default to the Chrome tab, there are also tabs for assistance with Internet Explorer, Firefox and SafariThe instructions for uninstalling the savings app in your Safari browser are listed here: http://www.shopathome.com/toolbar-info under the Safari tab on the far rightSimply click where it says "Click here to uninstall the Browser Savings App." The link provided will take you to this http://www.shopathome.com/savings-browser-app-uninstall-safari where you will find the instructions below: Removing the Browser Savings App for Safari In the Safari browser, click on the Safari menu in the upper left corner of the browser Select Preferences from the menu In the Preferences window, go to the Extensions tab Select the ShopAtHome.com extension Click the Uninstall button If you have any additional questions or require any further assistance, please contact our customer service team here: https://secure.shopathome.com/sahpages/contact.aspx and we will be happy to help Thank you, [redacted] SrManager Complaint Response Date bumped because: Data Base Migration
Initial Business Response / [redacted] (1000, 7, 2015/12/15) */ Hi ***, Thank you for reaching out to us through the Revdex.com We checked our records and found that you contacted ShopAtHome.com on Thursday, 12/10/at 2:18pm requesting assistance in removing the browser app in FirefoxWe responded to your request under ticket XXXXXX on Thursday, 12/10/at 2:21pmPer our response, the browser app is completely voluntary and can only be downloaded by the computer user after agreeing to the End User License Agreement We provided a direct link to the Firefox uninstall instructions in our 12/10/responseThese instructions are listed on our website here: http://www.shopathome.com/savings-browser-app-uninstall-firefoxThe browser app information page defaults to the tab for Chrome; however, we also list a tab for Firefox, Internet Explorer and Safari Please follow the Firefox specific instructions to remove the browser app from your Add-ons, under ExtensionsPlease be sure to click "remove" and not "disable." Once you have completed this step, please close all of your Firefox windows and restart your computer If you have any additional questions or require further assistance, please respond to ticket XXXXXX and we will be happy to help Thank you and Happy Holidays! [redacted] , SrManager Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/16) */ I would like to close my complaintThey responded promptly to my requests for help to disable their spammy toolbar for the browser I'm using
Complaint: [redacted] I am rejecting this response because:Contrary to ShopAtHome's response, ShopAtHome's terms currently do not exclude [redacted] reloadsI have a attached a screenshot image of the terms with a timestamp.The term 'Gift card' is not an all-encompassing term that covers reloads because by definition they are factually not the sameThe following is the factual differenceA gift card reload requires whoever reloads it to already own a gift card, so I was not buying a gift cardI already owned the gift card and was reloading funds to itBy definition a gift card and a reload are not the sameThe factual data proves thisI believe a court would rule the same way if it is necessary to escalate this issue.I am willing to take this issue to social media if necessary and it may reflect negatively on your company should this not be resolved.In conclusion, I have followed the terms as written by ShopAtHome and would like to have the $cashback added back to my account.Sincerely, [redacted]
***, We apologize, but per our previous emails and responses, "ShopGold rewards have never had any value until actually redeemed, and gift card codes have been revealed, as stated during the time the program was offered in our terms and conditions, our ShopGold FAQs, and other communications regarding the program."We notified customers on 8/3/that the program was being discontinuedWe also provided two reminder notices; one on 9/and another on 10/ In addition, we had messaging on our site from 8/3/16-11/2/ You “saved” cards on 8/4/16, but did not reveal any of the codes on the saved cards There is no value unless and until you reveal the codes And, per our notification emails and site messaging mentioned above, we provided a day notice to ensure you had time to reveal your codes.We apologize, but per our notifications, the ShopGold program ended on 11/2/and any unused rewards or unrevealed have been forfeited.If you have any additional questions, please respond to service ticket 335271.Kind regards, [redacted] , SrManager
Per our response to ticket [redacted] on 12/9/16, we did make the adjustment to your cash back accountThank you, [redacted] , [redacted] ShopAtHome