Bell Partners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

Initial Business Response / [redacted] (1000, 6, 2016/04/04) */ From: [redacted] (mailto: [redacted] @bellpartnersinc.com) Sent: Monday, April 04, 10:AM To: ***@greensboro.Revdex.com.org Cc: [redacted] Subject: Response to case # [redacted] Dear Ms***, We have resolved Ms [redacted] 's issue by letting her out of her lease and refunding all of her moneyShe moved out on March 29th and turned in all of her keys and we have issued her a refund check for all monies paidShe has indicated that she will be reaching out to you to close this case as she is satisfied with this resolutionThank you so much! Krysti K [redacted] Regional Manager Bell Partners Inc [redacted] Wilmington, NC phone [redacted] mobile [redacted] email [redacted] @bellpartnersinc.com web www.bellpartnersinc.com Confidentiality Notice: This electronic transmission and any attachments may contain information from Bell Partners Incthat may be confidential, privileged or exempt from disclosure under applicable lawIf you are not the intended recipient, you have received this communication in error, and you are not authorized to use, copy, disclose or distribute the contents of this communication or any attachmentPlease contact the sender immediately by replying to this message and delete all copies from your computer Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Unfortunately, Bell Partners, Incno longer manages Forest Glen Apartments, and therefore no longer has access to our former resident paper filesAccording to the electronic file that we still have access to, your charges for early termination are in accordance with the National Apartment Association lease agreement that was signed by you, and is a legal binding documentIf a special arrangement was made between the on-site management team and yourself, this should have documented in writing, and placed in your resident file which is located at the apartment community, and must be kept on site for a minimum of years according to Georgia LawAfter speaking with you over the telephone, I advised you to contact the current owner/management company and request a copy of the documentation releasing you of your liabilityIf there is anything else that we can assist you with, please do not hesitate to give us a call

The complaint is from a property in Denver, CO.? Therefore, our process is to forward complaints to our Regional Managers (who work in the local areas), to? work directly with the apartment site and customer to resolve the complaint

Shirlington House is currently undergoing a large renovation project.? The renovation includes upgrading the apartments and amenity spaces.? I understand how frustrating the noise and water shut offs have been on the entire community, our hope is that in the end we have improved the overall living experience for the residents? Currently the property has started the core drilling in designated apartments, which has caused additional noise.? The core drilling will allow the installation of washer and dryers in some apartments.? With adding the washer and dryers it was necessary, in some cases, to build additional closet space to house the equipment.? The water shut offs were necessary to help reduce the number of apartments that would be without water during emergency leak situations.? Before we added the additional valves, the entire property would need to be without water during the repair of any type of leak in the building.? By adding the additional valves this will allow the team to isolate where the water will be shut off and reduce the number of residents that will be without water.? In order for the renovations to be completed in the garage, it was decided to do the work in sections, which meant that residents would lose their designated space during the renovation process.? I understand how this was an inconvenience for anyone that used the garage; however the repairs were necessary to the area.? There were many leaks in the garage that had begun causing damage to the resident cars? Mr [redacted] had been working with Resident Coordinator in regard to the upcoming renovations to his apartment and build for the additional closet needed for the washer and dryer.? The Resident Coordinator had met with Mr [redacted] in person on occasions and had verbal conversations in regard to the process.? The renovations to the apartments are not optional, it is Glenn’s job to help schedule and coordinate the work with the residentsUp until the last conversation on the 25th of February, the coordinator had been working with Mr [redacted] to get the work completed even though Mr [redacted] did not want the work done in his apartment.? He had given notice and wanted the work scheduled after his move out.? After the many conversations, the coordinator went the construction team and was able to get the renovations postponed in Mr***s apartment.? Unfortunately, a letter was sent to Mr***’s door outlining work that would be performed in his apartment.? Mr [redacted] called the regional office on Thursday, March 1, ? He called a couple of times in the morning trying to reach the Regional Manager.? I was out in the field that day.? The office coordinator explained to Mr [redacted] that I would contact him before the end of the day.? When I returned to my office that afternoon I tried calling Mr***, his voicemail was full, which meant I was unable to leave him a message.? When I could not reach him by phone, I sent him an email explaining that the letter was sent to his door in error and that we would not be completing any work in his home until after his scheduled move out date of March ? The Resident Coordinator had explained the conversations, and the frustration Mr [redacted] felt in regard to the back and forth they had in regard to the renovation.? Glenn wanted to offer him a concession.? A $concession was approved.? The community manager is reaching out to Mr [redacted] to explain that the credit was added to his account.? Since Mr [redacted] had already paid March’s rent, the concession will be refunded to him upon his move out once the final statement is completed for his apartment? ? Melissa AT [redacted] Regional Manager

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Mr [redacted] is a former resident at Bell at UniversalHis residency at Bell at Universal included two other roommates in the apartmentThey moved out 10/and the account closed 10/The refund check was approved and processed on 10/ The check was returned as undeliverable on 11/to the address provided at move out What commonly happens in roommate situations is they want the check sent directly to only one of the roommatesMr [redacted] had requested that for the refund to his apartmentThe check is issued back in the lease holders name(s) and is sent back to the address that's given at the time of move out Mr [redacted] has been contacted to determine a better address to reissue the deposit check that was returnedThe address was confirmed with Mr [redacted] on 12/17/

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ November 6, Re: Case # [redacted] Complaint Department Revdex.com of Central North Carolina/Greensboro To whom it may concern, After carefully reviewing the received complaint, our Charlotte Regional Corporate Office has agreed to refund the additional requested $conditional credit fee, due to the length of time in which the tenant occupied the homePlease note that we did release this resident from the lease agreement, at her request and without additional penalty Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youThis issue is resolvedThank you very much for your assistance Best

Initial Business Response / [redacted] (1000, 5, 2016/12/12) */ Dear Revdex.com Complainant, Thank you for bringing this to our attentionIn response to this message, your concerns were addressed on Friday, December 9, with the Regional Manager in charge of this communityA phone call was made on Monday, December 12, 2016, to ensure nothing further was needing addressedDuring this conversation, it was stated that all had been rectified Thank you again for your patience and we appreciate your residencyIf there are any other further issues, do not hesitate in reaching out to our offices Sincerely, Bell Partners, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2016/03/14) */ Ms [redacted] 's movers were seen tying up the gate to the card reader right outside the leasing office in order to keep it open while moving her items in In the process the card reader was damaged costing $ It states clearly in the lease contract that any damages caused by the resident and/or guests will be sole responsibility of the lease holder (Ms [redacted] ) The office offered to make payment arrangements with Ms [redacted] rather than pay the total all at once Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information that you have provided is the maintenance crew of [redacted] apartments tied up the gateI can even provide the email stating that my movers were only seen with the gate tied up not that they tied the gate upThe assistant manager of Chelsea stated that we must of hit it with a box ( a metal gate would not Bend if hit by a box) If youMaintenance [redacted] Maintenance and if they have integrity they will tell you that they tied up to gateThe Garment that they use to tie up the gate does not belong to meThe issue I am having is that I am paying for something that I did not do therefore I would like my money refunded,I feel that [redacted] apartments is not living up to the standards that is set by Bell Apartments Corporation which is to have common courtesy and respect if this was the case then common courtesy and respect should be applied instead of falsely getting me to pay for a gate that I did not break I feel that [redacted] is not living up to the standards that is set by Bell apartments corporations which is to have common courtesy and respect if this was the case then common courtesy and respect should be applied instead of falsely getting me to pay for a gate that I did not break I am very disappointed at how the situation has been handled and the lack of integrity Final Business Response / [redacted] (4000, 12, 2016/03/29) */ Due to the fact that we can not without a doubt know who tied up the gate, we have removed the charge of $from your accountif you need any further assistance, please feel free to contact the office Final Consumer Response / [redacted] (2000, 14, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

On January 3rd, 2018, a service request was submitted regarding your heating unitThe service request was completed within a timely manner based on parts required and the rebuild of the air handlerAs a whole the regional area had extreme cold temps as well as winter storms resulting in higher than electricity bills across North Carolina Our decision to offer a $concession was based on your billing with Duke Progress Energy and your service time frame for the repairWe reached out to Duke Process Energy on your behalf to consult with them on what a standard bill reflected based on the weather conditions in NCThey responded that degrees is the most energy efficient setting for winter months and billing is based on actual usage and personal preferencesOur HVAC certified team did not find any additional issues with the unit once repairs were madeAt this time we see no reason to warrant a full unit replacement We cannot guarantee that this would reduce your energy billing based on Duke Progress Energy kilowattsWe will gladly review any bills with you in the upcoming months as the seasons changeKeli C [redacted] Community ManagerTwo Million Dollar Club Achiever

Initial Business Response / [redacted] (1000, 6, 2016/03/07) */ Property manager spoke with resident and explained the late policy in the State of MAIf you pay your rent on the 31st day of the month, it is considered lateIn this instance, the resident paid January rent in FebruaryI waived the late fee for her and explained going forward what the lease and policy statesAlso, I explained to her that she paid for a full month of parking when she only owed a prorated amount and that the credit went to the next month, so for March she would only pay the outstanding amount for parking after the credit was appliedResident is all set and happy

Initial Business Response / [redacted] (1000, 5, 2016/12/12) */ Dear Revdex.com Complainant, Thank you for bringing this to our attention In response to this message, your concerns were addressed on Friday, December 9, with the Regional Manager in charge of this community A phone call was made on Monday, December 12, 2016, to ensure nothing further was needing addressed During this conversation, it was stated that all had been rectified Thank you again for your patience and we appreciate your residency If there are any other further issues, do not hesitate in reaching out to our offices Sincerely, Bell Partners, Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2016/05/17) */ [redacted] uses a daily pricing model to set rates for renewals and we are consistent in our practicesThey management team met with Ms [redacted] and discussed her renewal offers and cleared up some confusion shortly after this complaint was filed Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/05/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) After this complaint they did meet with meEveryhing ok

Initial Business Response / [redacted] (1000, 9, 2016/09/08) */ Contact Name and Title: Lisa E [redacted] , RegMgr Contact Phone: [redacted] Contact Email: [redacted] @bellpartnersinc.com We are sorry to hear that you have not been able to come to an agreement in reference to your issue with the catWhen you moved in you signed an Animal Addendum that outlines the guidelines for animalsThis addendum is a part of the lease agreement that is a legal binding contractYour statement is correct that pets are not allowed outside of the dwellingIt is your responsibility to correct the issue of the pet if it is outside of your home regardless of the circumstancesUnfortunately, we will not be able to change the rules in reference to the pet as the animal rules are the same for all residents We value our resident's and strive to respond to our residents in the most professional and courtesy way possibleWe will certainly take your concerns very seriously and take steps to make improvements Please feel free to contact the office at [redacted] if you have any additional concerns

Initial Business Response / [redacted] (1000, 8, 2015/12/10) */ To whom it may concern; In response to the Ms***'s complaint, [redacted] Partners Lead Management and On-Site Management has attempted several times to reach Ms [redacted] to discuss various options regarding her lease to include: renewing or updating the current notice to vacate that was on had at the time of this compliantWe did not receive any additional follow up from Ms [redacted] regarding her move out date and/or renewal desires since Regional Manager spoke with her via phone back in Mid-November Ms [redacted] was on notice to move out on November 30, but did not move out and has not renewed or revoked her notice to vacate and is now on MTM She sent an electronic check for $872, which is her old rent amount, not the MTM rate, therefore resulting in a balance owing on the account Management did not immediately deposit this payment as it was less than what was owed and management was unsure what Ms***'s intentions were regarding her lease or notice to move out As far as her complaint about unexplained charges on her water bill, the Manager spent quality time reviewing Ms***'s water bills and ledger from the beginning of the Bell Partners take over and charges appeared to be accurately statedNo changes were due nor made regarding this item Regarding termite activity being experienced; Ms [redacted] has had some termite activity which Management has address with no current activity being experiencedAfter the termite service issue was addressed by a reputable 3rd party pest control company, Ms [redacted] never came in to discuss any ongoing issues after it was treated In conclusion, the Regional Manager and Manager reached out to Ms [redacted] on 12/9/via phone where a voice mail was left by the Regional and at her apartment by the ManagerMs [redacted] returned the Regional Manager's call and based on the conversation a resolution / agreement was concluded and is as follows: -Ms [redacted] updated her Notice to Vacate for 12/31/ -Ms [redacted] paid the difference on her December rent/miscaccount -No additional service issues were expressed by Ms [redacted] and all seem to be amicable Should anyone have any further questions concerning Ms***'s original compliant or this response, please feel free to contact me, Jen L [redacted] , Regional Manager at [redacted] @BellPartnersInc.com Respectfully, Jen L [redacted] , Regional Manager Bell Partners, Inc Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately,I do not agree with everything MsL [redacted] has saidI did give notice, but the only call I received was on the 9th, my last day of evictionI'm pretty sure that the only reason Bell Partners reached out was because I contacted youWe did come to an agreement on my last months rent.Bell Partners has had Revdex.com complaints this yr alonein the last yrs.That speaks volumesI was never explained the padding of the water bill, regardless of how many said hours were used looking into itIt is a pity that the Regional Mgr and Revdex.com had to get involved since the onsite Mgr is inept and unyielding"Computer says"The termite issue is still on their handsOne of many reasons I have been trying to leaveThis does not give them a passThey still need to address the rotting stairs, which are a lawsuit beaconI hold my opinion that the onsite mgr Teri A [redacted] lacks the knowledge,tools, and compassion for this position that she holdsI have heard how she addresses the elderly, and how she bulldoses the meekJust because I am leaving doesn't make what they are doing OKBell Partners are very lucky that they have Jen L [redacted] on there team, She was the only one who tried to help meI'm sorry if I have been redundantI am just tired of fightingAgain, I am permanently disabled for 14yrs and this just pisses me off

Initial Business Response / [redacted] (1000, 11, 2016/06/21) */ Ms [redacted] was given the opportunity prior to move out and again on the day of move out to sign a general release which would release her from her lease as well as refunding her pro-rated rent of $Ms [redacted] stated that she agreed to the release and then refused The carpet replacement was $which was depreciated over the time she resided in the apartment, which totaled $After applying deposits, MS [redacted] currently owes [redacted] $2,as she didn't fulfill the lease contract Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contract I was given had nothing to with letting me out of my leaseIt was a contract that stated I could not file a law suit against c [redacted] for any health issuesI was told I would be let out of my lease before anyone gave me a contractFor that reason I was lied to by the apartment managementI will have to take this matter to small claims court against bell apartments because either way it goes the apartment was not livableYou can not say I broke my lease when my health is of concern Final Business Response / [redacted] (4000, 15, 2016/07/10) */ After several conversations with Ms***, it appeared that the only favorable outcome for her was to be released from her lease contract and receive her pro-rated rent back for the remainder for February An agreement was made to release her from the lease contract, any future obligations and refund the pro-rated rent as long as she signed the general release I will be happy to meet with Ms [redacted] and/or email the release for a signature Once received, the amounts owed on her account will be promptly removed and the prorated rent will be refunded

Initial Business Response / [redacted] (1000, 6, 2016/10/03) */ Thank you for reaching out and allowing us to resolve this issueBell Summit at Flatirons has processed and mailed a refund for the deposit that was paid Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Check was only for $not the full $that we paidI also received an email from Kenda H [redacted] at [redacted] saying that the card dispute on the credit card would be honored so that we would get the money back that way, so I am very confused why I am also receiving a check (that is not even for the right amount) and am unsure how to proceed with the check receivedWe would prefer the credit be left on the credit card as we are moving shortly (which is why we were applying for an apartment in the first place), so mailing a new check to our previous address won't work Final Business Response / [redacted] (4000, 10, 2016/10/17) */ I left a message for [redacted] today to discuss the accountThe payment on the account has been refunded in full

Initial Business Response / [redacted] (1000, 8, 2016/02/29) */ Contact Name and Title: Lisa E [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bellpartnersinc.com Service fee for water - resident signed the Utility and Services Addendum upon move in confirming the understanding of the monthly utility feesThis addendum is a part of the lease agreement that is a legal binding contractAt the time of signing, the fee was $17.95/month and it was increased to $ This same addendum also states that the fees can be changed at any time with a day notice to the resident The letter in reference to the noise complaint was documentation which is customary when there has been a complaint from another residentEven though the quiet hours are from 11pm - 8am it is not uncommon for the community to make requests to reduce the noise when this noise is disturbing another residentWe ask that all residents be respectful of one another and to be considerate at all times In accordance with the lease agreement, the property does not pay for the individual residents' cable services, but does contract with a cable service provider to provide service to the PropertyWhen Time Warner's contract expired the property changed service providers and contracted to use AT&TTime Warner's services are no longer available to the residents of the Property because Time Warner no longer has the legal right of access to the Property as a result of the expiration of Time Warner's service contract at the PropertyUnfortunately, the property has no control over the services or information provided to the resident from Time Warner or AT&T The property has contracted a security patrol company that patrols the property at various times throughout the day and nightGate City Security also handles noise complaints for the property We value our resident's and strive to respond to our residents in the most professional and courtesy way possibleWe will certainly take your concerns very seriously and take steps to make improvements Please feel free to contact the office at XXX-XXX-XXXX if you have any additional concerns

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ The exit gate at [redacted] , located at [redacted] , Coconut Creek, FL was 100% operable on the day of the incident involving [redacted] A company function was held at this location on this date, and Bell employees, in addition to dozens of residents, vendors and prospects exited this same gate before, during and after Ms [redacted] without incident [redacted] monitors and supports the gates at this location, and can attest to the functionality of the gates on this date, and at all other times No email was distributed to residents stating that the gates were at any time undergoing repairs There are upgrades being made to the landscaping and curbing at the exit gate, which have required the gate to remain open for brief periods of time, but this is unrelated to the functionality of the gatesWe would assume this may be the email Ms [redacted] refers to, as management makes every attempt to keep residents informed of such eventsA service log is available from the gate vendor, [redacted] that will substantiate that no repairs have been made to this gate in the past yearThe gate is set to open and close slowly, and cars frequently attempt to 'tailgate' in order to exit quickly There is a sign posted on the gate that clearly states "Gates Close After Each Vehicle Management Not Responsible for Damages Resulting From Non-Compliance" There are also cameras in this location that capture such incidents An Incident Report was created to record this event Ms [redacted] reported the incident and the report was completed by the property manager and submitted for informational purposes to Bell Partners's Risk Management Division This Incident Report is an in-house communication, and the facts are recorded as reported by a Bell associate Ms [redacted] insisted on filling out the report herself on the management company computer, and this request was denied, as no one other than Bell associates have access rights to our documents, software programs and computer systems Photos were taken by a Bell associate of the damage to Ms [redacted] 's vehicle for reporting purposes It was determined that the gates were functioning properly, and the damage was caused by Ms [redacted] 's non-compliance in properly exiting the community, by not allowing the gates to fully close after each vehicle Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] 's response is inaccurate When the gate closed on my car, while my infant child was in the backseat, the office was not open yet, so I do not understand how they can say that all of these people for a function arrived before me, this is untrue and fabricated When I went to the office later in the day to report the incident and requested to fill out an incident report, I was told they do not have incident reports and I can not fill one outI at NO time asked to fill out a report on their computersI would never ask for access to company computers I even made the comment that if someone walked in, broke their leg and was taken to the hospital, they wouldn't be able to fill out an incident report and the Property Manager told me that is correct Since I have moved into the property, the gate has been continually inoperable, sometimes left open, and sometimes even pushed up past the curb on to the grass There are numerous reviews on the internet of past residents also complaining of the gate being inoperable I was not tailgating behind another car, as your security cameras can confirm I have lived here for almost years without incident and even referred my mother to live hereWe are both excellent residents that pay our rent on time and keep to ourselves I was exiting the property to take my infant daughter to the doctor and the gate closed on the back end of my car and I am lucky, she was not harmedI am merely asking for the Property Management company to accept responsibility for their property and pay for the damages to my car, which is only years old and is a lease I would also like to see the security camera footage, as I did NOT tailgate behind another car Thank you Final Business Response / [redacted] (4000, 14, 2015/11/30) */ This gate was declared fully functional by a certified contractor It did not malfunction on the date of the declaration by Ms [redacted] Management is not responsible for damage, as clearly stated on the gate exit Final Consumer Response / [redacted] (4200, 20, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The gate is continually left open pushed up passed the curb onto the grass, it has actually been in this state for the past weeks and particularly this morning The management company tries to state this is due to landscaping, when in fact there is no landscaping being done at the present moment, nor late in the night or early in the morning Why is the gate continually pushed open past the curb and not functioning? I pay for a gated communityAdditionally, I would like to see the video footage which will clearly shows the gate closing on the rear of my vehicleAnd yes, the property management company is responsible for any damages that occur on their propertyThe gate is on the property management's property and they are responsible for the damages Thank you

Initial Business Response / [redacted] (1000, 6, 2016/11/07) */ Contact Name and Title: Tony P [redacted] , Rgnl Mgr Contact Phone: [redacted] Contact Email: [redacted] @bellpartnersinc.com Good afternoonWe apologize for the inconvenience that you have experienced, and can assure you that this was not our intentionUnfortunately it appears that there may have been a misunderstanding, as we require each and every one of our residents who are years of age or older, to complete an application for residencyWe do so because we require each occupant above the age of to be a lease holder