Bell Partners

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ Revdex.com case #XXXXXXXX [redacted] contracted a professional Pest Control Company in which they placed the traps in designated areas Traps are to remain in place for hours a day The process took longer due to traps being moved and taken up at resident's convenienceThe rodent chewed its way into the home as an act of Mother Nature Rodent was caught, the apartment management company replaced carpet thought out the home in damaged areas and Management Company also paid to dispose of the resident's personal propertyThe management company acted in good faith and corrected the issue with the rodent Residents are however, responsible for their personal property

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Thank you for your email, we appreciate you reaching out to us Unfortunately we had several leak issues that were out of our control and we did our best and correct all of them in a timely mannerWe understand that you were still unhappy with you apartment after the repairs took place and we let you and your sister out of your lease with no obligations and will be giving you a full refund Please let us know if we can help in any way moving forward Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2016/08/31) */ Contact Name and Title: Toni G [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @bellpartnersinc.com August 22, Revdex.com Serving West Florida RE: Case # [redacted] Dear Sirs, [redacted] moved into [redacted] Apartment Homes on February 9th Her rent is in line with the current market rent conditionsPrior to moving in she was given a Welcome Home Sheet explaining all of her charges and all the utilities that would be her responsibilityIn addition, lease documents are provided by The Florida Apartment Association and include a Utility Addendum that residents sign at move in and upon lease renewal On August 3rd, Ms [redacted] put in a service request stating that there was dust and mold in her utility closetAll service requests are responded to in the order that they were receivedOur Service Tech went to her apartment home on August 5th, 2016, and found no mold; however, did find some water in the hot water heater panHe cleaned up the water and the request was closed outMs [redacted] was not satisfied and notified our office that her utility closet had dust in itOur utility closets are cleaned on turn and we ask that the resident change their a/c filters monthly and we supply them free of charge at the office [redacted] was provided a contact phone number to the corporate office to address her complaint on August 8th In addition, residents may contact the corporate office using www.bellpartnersinc.com and the response would be received during business hoursMs [redacted] spoke with the Regional Manager and explained her position regarding the closetShe was upset that the closet had years of dust buildup in the closet On August 10th and 11th, our service Tech responded once again and worked on cleaning the closetMs [redacted] was not satisfied with the job, so on August 16th, professional cleaners were sent to her apartment to clean the utility closetMs [redacted] expressed dissatisfaction once againOn August 19th, the Community Manager and the Maintenance Manager responded to her request by scrubbing her closet with wire brushesAn e-mail was sent by the Community Manager inquiring about her satisfaction at this time and she was satisfiedThe painters have been scheduled to paint the entire closet on Thursday August 25th at which time the hot water tank will be removed to ensure all previous dust has been removed Once Ms [redacted] 's utility closet is painted, we will follow up with her again to ensure she is satisfied with the job they have doneIn the event that Ms [redacted] is not satisfied with our efforts to resolve her concerns she may submit a notice to vacate by August 31st with days' notice and move without penalty Kind Regards, Toni G [redacted] Community Manager [redacted] Apartments Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent a Certifed Letter to Bell Partners on August I have yet to hear directly from Bell Partners! This response is from the Manager of [redacted] AptsHow can Bell Partners own a Property and not care or response to a Resident who has filed a compliant directly to their Corporate OfficeThis same response was giving to the Florida Revdex.com from Toni property manager so why is Bell Partners not responding to my compliant or Certified LetterI'm in awe that Toni G [redacted] states Professional Cleaners came to clean the closet in my apartment no copy or proof of Professional Cleaners entering my apartment has been provided to meToni G [redacted] you personally told me [redacted] maintenance worker attempted twice to clean the closet and the first time my son was home when he attempt too do soSo I found it odd that a copy of the closet mold/dust service request / professional cleaners documents was never left inside me apartment for all request I have had I received a copyIn addition if professional cleaners which I would have preferred a professionalIt would be no need for Maintenance Supervisor Keldrick and Toni Manager to come and clean the closetAgain I stick to everything stated in my complaint I have pictures time log and copies of all service requestToni G [redacted] you are quick to let me out of my Lease but it takes money to move and relocateToni G [redacted] pictures do not lie but I can see CLEARLY YOU DO! To down play the condition is unbelievable! I requested a refund to moveI am sure if Code Enforcement comes out to this Community the condition of my apartment is only a small issue as to the condition of othersI have attached the document Natasha Assistant Manager provided me with the that was sent to my email and CLEARLY nothing states that Water/Sewer is not included in Rental PriceI would gladly MOVE Compensate me for My Moving Expenses and I will be gone Final Business Response / [redacted] (4000, 13, 2016/09/08) */ Bell Partners has received the rebuttal from the complainant and are addressing her concerns directly to her to come to a resolutionWe will update when a resolution is reached

Complaint has been forwarded to Regional Manager to respond

Initial Business Response / [redacted] (1000, 6, 2015/09/15) */ This letter is in response to case #XXXXXXXX In reference to the move in day and offered quotes, we understand that moving is a stressful time and we try to simplify the apartment selecting process as much as possibleUnfortunately due to our prices changing daily based on leasing activity and the nature of first come, our quotes are good for only hours Our resident was given availability dates and different quotes on different sized units on different visits before she decided to lease at St Johns Plantation Although this amount of quotes is not uncommon, due to the numerous changes in desired size and move in date, we can understand how there may have been a misunderstanding but assure you there was no intent to refuse to offer a date that was requested As for the pest issue our resident first contacted the office on April 10th by email asking for her unit to be sprayed for pests We sent out pest management that same day to spray and inspect her apartment The pest management company noted that no pests were present at that time She emailed again on April 15th but the unit was just sprayed the week before so we could not spray at that time Then on May 6th our resident emailed to have her unit scheduled for treatment and on May 8th the unit was retreated and at that time no pests were present We went ahead and kept sending pest management to her unit to be proactive even though no pests were discovered by the pest management company Her unit was then sprayed on 6/5, 6/19, 6/26, 7/24, 8/and 8/ Pest management notated that there were no pests present at any of these visits Our assistant manager went over to inspect the unit on June 19th with the pest control technician; she also saw no sign of pests Our resident had an AC leak on July 20th due to the condensate line being clogged and the repair was completed the same day She had another AC leak on August 24th; work was also completed that same day As soon as the issues were reported, the repair was made the same day On August 13th the resident requested to be let out of her lease or transferred into another unit At that time, she was told that she could be let out of her lease with a 30-day notice or she could transfer units when one became available At that time we did not have a comparable sized unit available and nothing vacant ready to show her until August 31st On August 31st the resident requested to be let out of her lease immediately and a refund of half of her deposit During that conversation she was told again that we would let her out of her lease with a 30-day written notice and that the deposit will be refunded pending apartment conditions As of Sep she has moved out of St Johns PlantationWe wish her the best and hope she will consider living in a Bell Partners community again in the future

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ Revdex.com case #XXXXXXXX [redacted] contracted a professional Pest Control Company in which they placed the traps in designated areasTraps are to remain in place for hours a dayThe process took longer due to traps being moved and taken up at resident's convenienceThe rodent chewed its way into the home as an act of Mother NatureRodent was caught, the apartment management company replaced carpet thought out the home in damaged areas and Management Company also paid to dispose of the resident's personal propertyThe management company acted in good faith and corrected the issue with the rodentResidents are however, responsible for their personal property

Initial Business Response / [redacted] (1000, 6, 2016/04/07) */ Contact Name and Title: Ashley E [redacted] Contact Phone: [redacted] Contact Email: ***@bellpartnersinc.com Upon move-out it was explained that any refund due to a resident after move out is required and would be received within days of the processing of a final account statement not from the date of move outThe credit to be refunded is $1,The date of the final account statement is 3/8/I have reached out to our property accountant to insure that you will receive the deposit within the required time frame [redacted] will not be able to honor the request to refund you any amount authorized through [redacted] .com [redacted] .com is a third party company of which [redacted] does not have any authorization to access any payment information for a resident nor prospective residentAfter a payment is received via [redacted] .com, [redacted] receives a confirmation form (verified authorization form from [redacted] .com including payment total); after which, we will post the amount to the residents account which has already been authorized by the resident on the [redacted] .comThe charge of $is the charge incurred when making a payment utilizing [redacted] .com versus through the bell resident portal or in the leasing office (which are free services) Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received my due balance check of $

I spoke to Mr [redacted] and explained the options to break his lease or to transfer to another apartment within the communityOn one occasion someone left donuts at his doorWe are required by the Fair Housing Act to give all residents the same lease break optionsWe gave Mr [redacted] all options that are available under these or any other circumstances that occur within the communityMr [redacted] was not happy with any of the optionsWe feel our options were fair and in accordance with Landlord Tenant ActWhen residents have conflicts with their neighbors they are sometimes very difficult to resolve, especially when there is not any proof of what is happeningWe treat all residents fairly and offer the same options to anyone that needs to break their legal binding contractAlamance Reserve was sold on 3/8/to [redacted] If Mr [redacted] has any additional concerns he would need to contact the Alamance Reserve office or [redacted] Thank you,

Initial Business Response / [redacted] (1000, 7, 2016/09/01) */ Connection has been made with Ms [redacted] We have discussed all work orders and concerns She has confirmed with the Community Manager, that she is satisfied with resolution on each issue Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The regional manager went above and beyond to contact me and make sure things were handled correctlyAlso, my rent was adjusted to its original agreement by the property managerI'm pleased that this matter was resolved quickly

Initial Business Response / [redacted] (1000, 8, 2016/02/29) */ Contact Name and Title: Lisa E [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bellpartnersinc.com Service fee for water - resident signed the Utility and Services Addendum upon move in confirming the understanding of the monthly utility feesThis addendum is a part of the lease agreement that is a legal binding contractAt the time of signing, the fee was $17.95/month and it was increased to $This same addendum also states that the fees can be changed at any time with a day notice to the resident The letter in reference to the noise complaint was documentation which is customary when there has been a complaint from another residentEven though the quiet hours are from 11pm - 8am it is not uncommon for the community to make requests to reduce the noise when this noise is disturbing another residentWe ask that all residents be respectful of one another and to be considerate at all times In accordance with the lease agreement, the property does not pay for the individual residents' cable services, but does contract with a cable service provider to provide service to the PropertyWhen Time Warner's contract expired the property changed service providers and contracted to use AT&TTime Warner's services are no longer available to the residents of the Property because Time Warner no longer has the legal right of access to the Property as a result of the expiration of Time Warner's service contract at the PropertyUnfortunately, the property has no control over the services or information provided to the resident from Time Warner or AT&T The property has contracted a security patrol company that patrols the property at various times throughout the day and nightGate City Security also handles noise complaints for the property We value our resident's and strive to respond to our residents in the most professional and courtesy way possibleWe will certainly take your concerns very seriously and take steps to make improvements Please feel free to contact the office at XXX-XXX-XXXX if you have any additional concerns

I am rejecting this response because: as I have now added pictures To reflect the inside unit serial number it shows the unit is from March 1995, and the outside unit is from August The third picture is from energy star which states a unit thats yrs old can already raise bills 20% Our unit is years old That means our bill is exponentially higher As I statedThe unit is not efficient and is costing us more than we should be paying The unit according to maintenance can be working apprioprately, but doesnt mean its efficient System needs to be replaced based on how old it is $for just one month is not sufficient compensation if the unit continues to operate inefficiently every month becuase it is an old unit

Initial Business Response / [redacted] (1000, 6, 2016/03/14) */ Ms [redacted] 's movers were seen tying up the gate to the card reader right outside the leasing office in order to keep it open while moving her items inIn the process the card reader was damaged costing $It states clearly in the lease contract that any damages caused by the resident and/or guests will be sole responsibility of the lease holder (Ms [redacted] )The office offered to make payment arrangements with Ms [redacted] rather than pay the total all at once Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information that you have provided is the maintenance crew of [redacted] apartments tied up the gateI can even provide the email stating that my movers were only seen with the gate tied up not that they tied the gate upThe assistant manager of Chelsea stated that we must of hit it with a box ( a metal gate would not Bend if hit by a box) If youMaintenance [redacted] Maintenance and if they have integrity they will tell you that they tied up to gateThe Garment that they use to tie up the gate does not belong to meThe issue I am having is that I am paying for something that I did not do therefore I would like my money refunded,I feel that [redacted] apartments is not living up to the standards that is set by Bell Apartments Corporation which is to have common courtesy and respect if this was the case then common courtesy and respect should be applied instead of falsely getting me to pay for a gate that I did not break I feel that [redacted] is not living up to the standards that is set by Bell apartments corporations which is to have common courtesy and respect if this was the case then common courtesy and respect should be applied instead of falsely getting me to pay for a gate that I did not break I am very disappointed at how the situation has been handled and the lack of integrity Final Business Response / [redacted] (4000, 12, 2016/03/29) */ Due to the fact that we can not without a doubt know who tied up the gate, we have removed the charge of $from your accountif you need any further assistance, please feel free to contact the office Final Consumer Response / [redacted] (2000, 14, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)