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Bella Dona

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Bella Dona Reviews (3)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: As a follow up to the response message from the bella Dona businessMy sessions began on August 7thon August 28th my year old son was sent to the hospital causing me to miss that appointmentI didn't call due to the emergency situation my son was inI explained the situation to the office at the next scheduled appointment and apologized for the missed appointmentThe owner told me that she understood but that she would have to punish me at which point the owner smacked my hand, which took me by surprise, and state that I must call no matter whatThe other reason given to me by the staff for being asked to leave the sauna early was that the next client, waiting for the sauna , is very rude and doesn`t like to waiton September 30th my appointment was 10:00AM changed by Bella Doña office to 9:00AM without my consentThe owner continues accuse to her customer (myself) as a liarAll other appointments were kept and on time, I am not debating the contract and what it states regarding the "refund Policy" however, I did NOT SIGN a contract to be talked too and treated in a completely unprofessional and disrespectful mannerA business in the cosmetic health industry needs to have an understanding of how to treat their clients in a respectful mannerNot once did the business apologize for the way I was treated or for the fact (as documented in the response) that services paid for were not provided to me the allotted time.My Desired outcome would be a refund for the unused portion of my contract (Original package price was $1600,00/sessions; paid to date $1200/sessions completed, sessions unsatisfactorily completed for a total used date), however, I understand that this was purchased as a package and that individual treatment rates differ from that of the package but I am open to a mutually agreed settlement amountIf the business does NOT agree to that avenue, I will pay in full the remainder of the original package and complete the treatmentsMy complaint is not with the facility or their equipment, it is with the costumer service and disrespectful attitude of the OWNER Regards, [redacted]

This client is misleading the Revdex.com about this business to exact a refund on service alreadyprovidedThis business owes no money to this client, on the contrary, *** *** (the client)own this business dollars.The client purchase a grovoucher of sessions of lipo-lase follow by
minutes ofthe vibration plateDuring the free consultation, the client was informed of the different programthat Bella Doña offers and was advice on the best treatment plan that will help her accomplishher goalsThe client took advantage of a payment plan, which is a privilege.It is important to state that any package/program is discounted significantly and that isacross the board in this line of businessThe client either pay per session or for a packageOncea package is purchased, payment is expected in fullA Program/membership/body reshaping isnot-refundable, please view the refund policy exhibit A-paragraph (5).In regards to the incident documented in our file, Wednesday, September 20th, the clientfinished her lipo-laser treatment, was asked to get in the sauna to complete her seriesThe clientdecided to wait for the pressotherapy suit (lymphatic drainage treatment), which she finished.Shortly after the completion, she asked to be put in the sauna, unfortunately, it was only availablefor minutes, not for her usual duration, of minutes, please review exhibit C-Bella Doñamakes it very clear, the far infrared sauna is extra and it must be available.Concerning the September 30th incident stated by the client, the client was an hour late tothe appointmentOn Monday, September client didn’t show up, called, text, or email tocancel her appointmentThe client had been late before, 10-minutes as wellThe situationwas addressed to the client multiple time, and some modifications were made to ensure herpromptness.Please review Exhibit B-, our cancellation policyOn September 30th the client walked inan hour late, unfortunately, the treatment wasn’t going to be renderedThe client, seems upsetbecause we couldn’t work with such delayThe client wrongly accused us of intentionallychanging her time, from 10:am to 9:am and left very upset.Minutes later the client send a text message asking for the cancellation of her program.The client was advised to come in to speak to a manager and try to resolve the situation calmlyand it was told of the non-refund policy as well.After a long discussion on October 2, the client verbally requested a two weeks break torelax and start her sessions freshOn October we send a text to the client stating that we hadsent the last invoice, which needed to be pay immediately, by now her payment is late, and $25fee had been accrued, which we didn’t chargeWe were only asking for the regular payment.Client texted back, stating she won’t pay and requested a list of all her treatment; she wasgoing to stop by on Friday, October to pick up the documentThe documents were ready to be picked up on FridayOn Monday a text was send to theclient, stating the docuement were never pick up on FridayThe client writes back stating she isat a conference and that she will stop by Thursday morning to pick them upThe client arrivesafter 2:pm on ThursdayWe were at lunchClient text back and asked for the document to beready on Saturday for pick and for a time to sit down to talk about the situationA text was sentback giving the client the 11:slot time for a conferenceThe client finally picks up thedocument on Saturday afternoon close to pmClearly, we acknowledge the client’s puntuality.The client was advice on her payment and the non-refund policy once again.Sunday, November of the present year, the client ask for the cancellation of herprogram again, ofter reveiwing all the documents.November 12, the final bill was sent to the client with the breakdown of all the sessionsas well as the payment.In conclusion, this client continually violates the hours cancellation noticeWhen thebusiness was firmed about the late arrival, suddenly Bella Doña is an abusive businessTheclient was never asked to leave the premisesThe client was merely told that due to the latearrival no treatment was possibleNo one yell, insult or address the client inappropriatelyWehave staff members as well as other clients that can confirm the statementWe don’t changeclient appointment unless a client askIn case of an emergency a phone call and a text is sent tothe clients to reschedule and arrange their visits at no charge as a compensation for theinconvenience.Furthermore, the client was notified hours in advance of her treatment time via email,and text, just like it had been done since August 24, please review exhibit D.Bella Doña sincerely apologizes to the client and anyone who believes that Bella Doñaoperates on having a smile when a client is disrespecting the business by being to minuteslate on a consistent basis, needly to say an hour.However, it is illogical to think that arriving an hour late wasn’t going cause anyinconvenienceBella Doña receives text messages daily from the client running lateThey willtext what to expect due to traffic, family emergency, etcBella Doña never received such text forthis client.Bella Doña offers the client the opportunity to pay the remaining balance of $plus$late fee, a total of $on or before November This settlement will over take theinvoice from November in the amount of dollars.Thank you for the opportunity to respond to these allegations.Sincerely,Bella Dona

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: As a follow up to the response message from the bella Dona business. My sessions began on August 7th. on August 28th my 4 year old son was sent to the hospital causing me to miss that appointment. I didn't call due to the emergency situation my son was in. I explained the situation to the office at the next scheduled appointment and apologized for the missed appointment. The owner told me that she understood but that she would have to punish me at which point the owner smacked my hand, which took me by surprise, and state that I must call no matter what. The other reason given to me by the staff for being asked to leave the sauna early was that the next client, waiting for the sauna , is very rude and doesn`t like to wait. on September 30th my appointment was 10:00AM changed by Bella Doña office to 9:00AM without my consent. The owner continues accuse to her customer (myself) as a liar. All other appointments were kept and on time, I am not debating the contract and what it states regarding the "refund Policy" however, I did NOT SIGN a contract to be talked too and treated in a completely unprofessional and disrespectful manner. A business in the cosmetic health industry needs to have an understanding of how to treat their clients in a respectful manner. Not once did the business apologize for the way I was treated or for the fact (as documented in the response) that services paid for were not provided to me the allotted time.My Desired outcome would be a refund for the unused portion of my contract (Original package price was $1600,00/48 sessions; paid to date $1200/8 sessions completed, 4 sessions unsatisfactorily completed for a total 12 used date), however, I understand that this was purchased as a package and that individual treatment rates differ from that of the package but I am open to a mutually agreed settlement amount. If the business does NOT agree to that avenue, I will pay in full the remainder of the original package and complete the treatments. My complaint is not with the facility or their equipment, it is with the costumer service and disrespectful attitude of the OWNER. 
Regards,
[redacted]

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Address: 13895 Hedgewood Dr Ste 133, Woodbridge, Virginia, United States, 22193-7925

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