Bella-Tiara

Please see all the reviews. It just happened to me what has happen to many others. NO communication, No product, No responses by company and they have my $106.00 for an item from a purchase 1 month ago and still nothing. Wish I would have read these reviews. But I will be going to the better business bureau. Don’t post a business on line if you dont intend to service and provide produce the general public after they pay. THIS IS CALLED THEFT!

not a problem we apologies but we have not received any emails possibly going to a spam folderjust please return the veil and we will be happy to refund the customer or as it been returned? do you have a return tracking number? let us know asap

Complaint ID: [redacted] Hi this is Ann the Owner of Bella-Tiara I am reviewing these cases as due to some serious health issues last year I was not able to keep track of my business Customer service is my main priority and I would like to raise my rating back as I am not one to not answer or resolve any concerns This complaint was regarding a shipping, item was reshipped to her desired new address and delivered please close the case and marked resolved as soon as possible Tracking Number: [redacted] delivered [redacted] * [redacted] * [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am happy to return the damaged veil, if you provide me with a prepaid shipping labelI find it hard to believe that you did not receive any of my emails, due to the fact that prior to making a purchase I had sent an email with a question about the veil and got a response from you right awayAlso, how does that account for the fact that I also left a voicemail? I provided my order # in my emails and in my complaintThankfully, I was able to have my credit card remove the chargeI have seen several similar complaints on Revdex.com as well as other wedding sitesThis is a shameful way to run a business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Complaint ID # [redacted] - URGENT Hi this is Ann the Owner of Bella-Tiara I am reviewing these cases as due to some serious health issues last year I was not able to keep track of my business Customer service is my main priority and I would like to raise my rating back as I am not one to not answer or resolve any concerns customer refunded please close this case [redacted] [redacted] [redacted] ***

item was ordered for customer its a designer veil it took time to receive, we contacted her a week after purchase to confirm veil color she replied And we told her about the time frameit arrived on friday shipping asap via [redacted] PRIORITY MAIL, she will have within 3-business daysSEE tracking [redacted] **

HI YES WE HAVE NOT RECEIVED ANY EMAILS FROM THIS CUSTOMER, HOWEVER WE HAVE BEEN TRYING TO CONTACT HER. WE HAD TRIED TO SHIP THE ITEM BUT IT WAS RETURNED TO US, WE NEED A US ADDRESS ON CHINESE THIS IS WHAT WE HAD. PLEASE I WILL BE HAPPY TO RESHIP TO A US ADDRESS LET ME KNOW
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I accept the company reship my items, but I require them ship those items to my Australian addressThis is because, on Bella-Tiara official website, the company said they can ship their goods to an international address, and most importantly, I have already paid USD$as the international shipping fee. In addition, I require the company provide me the tracking number and the post company’s name.My Australian address: *** * * *** *** *** *** *** *** Post code: ***; Name: *** ***
Thank you for your help.Kind Regards, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complaint ID: *** Hi sorry for the late reply as I have been seriously ill for the past few months, trying to clean out and resolve any issued please note this case was refunded and closed over months agocustomer refunded via *** see belowplease close and resolve case
with Revdex.com as soon as possible *** ** *** ***
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customer was refunded over two months ago but I guess it never went threw
as discussed with her over the phone purse is in pristine condition as described Made with Swarovski crystals not made by Swarovski we state this
customer just wasn't happy which i
understand therefore I told her would make an exception on the return but with our standard 15% restocking return fee.therefore I have refunded her again today just reconfirmed and this time went threw
see attached refund from paypal for
if you have any questions please contact us

CUSTOMER HAS BEEN REFUNDED SEE EMAIL BELOW SENT TO HER AND ME.UNFORTUNATELY ITEMS WERE OUT OF STOCK. Recently, *** notified you of a complaint received from a user regarding merchandise not received or received not-as-describedThe details of this transaction are as
follows:>>*** *** *** *** ***
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*** *** *** ***>>>Per your request, and under the guidelines of the Buyer Complaint Policy, we have deducted the amount of the transaction from your *** account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

item was ordered for customer its a designer veil it took time to receive, we contacted her a week after purchase to confirm veil color she replied And we told her about the time frameit arrived on friday shipping asap via *** PRIORITY MAIL, she will have within 3-business
daysSEE tracking *** *** *** *** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Just wanted you to know I received the merchandise ordered from Bella Tiara today and I am
completely satisfied Thank you so much for your help From the complaints I've read online, this is one company to keep an eye on It may not have turned out so well without your help -- again, thank you!*** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Just wanted you to know I received the merchandise ordered...

from Bella Tiara today and I am completely satisfied.  Thank you so much for your help.  From the complaints I've read online,  this is one company to keep an eye on.  It may not have turned out so well without your help -- again, thank you![redacted]
Sincerely,
[redacted]

customer was refunded over two months ago but I guess it never went threwas discussed with her over the phone purse is in pristine condition as described.   Made with Swarovski crystals not made by Swarovski we state this.  customer just wasn't happy which I understand therefore I told her...

would make an exception on the return but with our standard 15% restocking return fee.therefore I have refunded her again today just reconfirmed and this time went threw. see attached refund from paypal for 162.99 if you have any questions please contact us.

CUSTOMER HAS BEEN REFUNDED SEE EMAIL BELOW SENT TO HER AND ME.UNFORTUNATELY ITEMS WERE OUT OF STOCK.  Recently, [redacted] notified you of a complaint received from a user regarding merchandise not received or received not-as-described. The details of this...

transaction are as follows:>>[redacted]
[redacted]>>>Per your request, and under the guidelines of the Buyer Complaint Policy, we have deducted the amount of the transaction from your [redacted] account.

item was ordered for customer its a designer veil it took time to receive, we contacted her a week after purchase to confirm veil color she replied And we told her about the time frameit arrived on friday shipping asap via [redacted] PRIORITY MAIL, she will have within 3-4 business daysSEE tracking  ...

[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am happy to return the damaged veil, if you provide me with a prepaid shipping label. I find it hard to believe that you did not receive any of my emails, due to the fact that prior to making a purchase I had sent an email with a question about the veil and got a response from you right away. Also, how does that account for the fact that I also left a voicemail? I provided my order # in my emails and in my complaint. Thankfully, I was able to have my credit card remove the charge. I have seen several similar complaints on Revdex.com as well as other wedding sites. This is a shameful way to run a business.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]