Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Once again the business is ignoring the issue and not responding honestly or in contextThere is no mention of distributor expiry dates in the distrbution agreement - which we have transparently presented, there is absolutely no mention of cancellation of simcards without notice whether it is years or years. Most importantly there was never any communication by the business that the simcards purchased for distribution were to be cancelled or deactivatedFacts that are continued to be ignored.T&C on the website are not related to distributors they are related to end users/consumers. Any continued reference to these shows ignorance of their own T&C's and a very poor attempt at deflecting accountability. The business is attempting to treat this as if it were $of prepaid unused airtime by a customer who signed up for a single simcard online. So it is very clear, this is $1,worth of distributor investment in physical simcards based on a signed distribution agreement. The difference is clear to everyone expect it seems the person answering on behalf of the company.As such we resolutely reject the most recent response.
Regards,
*** ***
Hello, All call/SMS/Data logs are available through your online account under MySimCards>Call Details Our system only allows us to verify that an SMS has been successfully sent out and left your device Our records indicate multiple and successful usage of OneSimCard service The service email details we provided earlier referenced regular product/recharge questions, not a specific SMS delivery complaint.We consider this matter to be closed.Thank you,OneSimCard
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The product's features are advertised and offered by the companyIt can't pass the buck to another company for something it clearly advertises, and doesn't deliver
Regards,
*** ***
Hello, We have carefully reviewed this account and found that the phone/SIM cards was used in Europe and all billing was verified to be correct Our records also indicate that during a call to Customer Support the customer used inappropriate and profane language directed towards a
OneSimCard Customer Care representative OneSimCard has a zero tolerance policy for such language and the call was terminated Moreover, we have an email service ticket on file where all pertinent support was provided to the customer (Ticket *** on 02/14/and Ticket *** on 5/21/16).Thank you,OneSimCard
Hello, None of the unconnected calls were ever charged The routing issue was corrected soon after the issue was reported We have closed the account per customer's request and refunded the outstanding balance to the customer's credit card on file. Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This offer is advertised on the merchant's website, even to this dateContacting their third party yields no replies to emails, so the merchant is thus still responsible for the bad advertising or bait and switch
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Thanks for the updateI'll be reaching out to my credit card company to report this as fraud as I didn't receive what I purchased
Regards,
*** ***
Hello, *** Rewards program is an independently-operated affiliate of OneSimCard All requests for Customer Support should be directed to *** directly. Thank you,OneSimCard
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The issue addressed incorrectly, nobody asked to close account or refund money, you were asked to reinstate a phone connection and to creadit overcharged money
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I I tried using the card while not at sea meaning on land and the settings didn't work and it is too complicated to use it simply didn't work I reject their comment and expect a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I did not request to close account and they can't do that without my permission, I asked to fix connection issues and to credit money they charged for non-connected calls. By the way - the credited extra charged funds for undone calls to my account multiple times in the past but today they decided to forget about that. They continue to tell a lie that connection recovered (is still not), about credited funds (no money returned to the account), regarding my request to close account, for not charged money, for a fixed connection. It's absolutely inappropriate for the business to treat customers this way and to weist a time of Revdex.com representative.Please refer to my request in my complaint and ask the LD Post to take care of the issues with connection and extra charged money if possible. Regards,
[redacted]
Hello,OneSimCard Customer Support made good faith efforts to address this issue directly with the customer on multiple occasions. Customer's inquiries, as well as call detail records, indicate that the customer was unable to use the service due to being outside of the coverage area. By...
his own words, the customer attempted to use OneSimCard cellular service in the 'open sea'. OneSimCard provides service in over 200 countries while connected to a land-based network. Additionally, the customer used a device originally assigned to Sprint network in the US. Sprint is known to lock their phones, thereby preventing its use with any other SIM card, including OneSimcard SIM.Our further attempts to assist the customer directly were unsuccessful due to the customer's unwillingness to provide any further information for troubleshooting purposes. Customer activated the SIM card along with prepaid Data packages. Data package activation are accompanied by a warning message stating that these are non-refundable transactions. Also, since the SIM card has been activated, we are unable to issue a refund, as stated in our Terms of Use:http://www.onesimcard.com/terms-of-use/Thank you,OneSimCard.com
This is not at all correct, as per the attached agreement, we are a distributor not an enduser. The clause mistaken referred to is for end users of the simcards once activated not for distributors under agreement. No where does it state the simcards must be sold by a certain date, nor does it state anywhere that simcards can be deactviated without notice. What is more of the issue and the company continues to ignore our repeated questions, is that there was absolutely no communication what so ever that the simcards would be deactivated/cancelled prior to the action being taken and being so done on a very arbitrary date not in line with any policies or terms. Over the past 2 weeks our attempts to have an amicable solution have also been totally ignored, forcing us to use other means to have some form of dialogue.Revdex.com:
I have reviewed the response submitted by the business
Regards,
[redacted]
Hello,A Return Merchandise Authorization was approved and issued on 4 June 2015 per customer's request. A separate email has been sent to the customer containing exact instructions on how to return the SIM card. In such cases, the original spending limit is automatically set to...
zero to prevent any future unauthorized charges; customer was also informed of this action via email. At no point did OneSimCard remove the original $20.00 of prepaid airtime from the customer's account, this balance is currently posted and available. Should the customer return the SIM card per our instructions, OneSimCard will promptly issue a refund in accordance to the posted Terms of Use. https://www.onesimcard.com/terms-of-use/Thank you,OneSimCard Support
Hello, We take exception with the assertion that the rates were higher than advertised. Our rates are always as posted on the website. We would welcome specific and clear examples of any discrepancy. Moreover, assigned numbers are explained in multiple places on the website....
The primary number is from [redacted] as stated. Additionally we offer a US number as well. Thank you,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Thank you for your quick response.Since you record all calls - please provide examples of said inappropriate language as I feel that the policy you've created has allowed your employees to terminate a call even if a certain tone of voice is used. Also, please provide proof that the calls and text messages were received by the phones they were sent to. I'm not disputing they were sent, but that they weren't received. One of them was sent to my phone and I didn't receive it. I have reached out to your company via [redacted] and [redacted] and have not received responses. I've noticed that any negative comments have been grayed out or hidden unless looking closely.It's frustrating that it's more important to stick your inaccurate data than to provide a refund. The $139.12 is worth more to me than your company, yet you would rather leave with less money and an extremely negative impression of your business.
Regards,
[redacted]
Customer contacted Customer Support on multiple occassions regarding the same issue. LD Post Support replied each time with the reason for the unconnected calls - the customer is dialing in the wrong format. We have provided the correct format to the customer over the phone. None...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[Yes - I would like the transactions because it shows directly in the chat on 6/8 where the representative disconnected the chat prior to me answering my questions (after she refused to refer to me by my last name, rather than calling me by my first name). Additionally, I was not understanding the directions which is why I called in and was asking for help, prior to the manager hanging up on me. This comes directly after the rep. told me to "ask another person for help". Completely unprofessional and unacceptable. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Once again the business is ignoring the issue and not responding honestly or in contextThere is no mention of distributor expiry dates in the distrbution agreement - which we have transparently presented, there is absolutely no mention of cancellation of simcards without notice whether it is years or years. Most importantly there was never any communication by the business that the simcards purchased for distribution were to be cancelled or deactivatedFacts that are continued to be ignored.T&C on the website are not related to distributors they are related to end users/consumers. Any continued reference to these shows ignorance of their own T&C's and a very poor attempt at deflecting accountability. The business is attempting to treat this as if it were $of prepaid unused airtime by a customer who signed up for a single simcard online. So it is very clear, this is $1,worth of distributor investment in physical simcards based on a signed distribution agreement. The difference is clear to everyone expect it seems the person answering on behalf of the company.As such we resolutely reject the most recent response.
Regards,
*** ***
Hello, All call/SMS/Data logs are available through your online account under MySimCards>Call Details Our system only allows us to verify that an SMS has been successfully sent out and left your device Our records indicate multiple and successful usage of OneSimCard service The service email details we provided earlier referenced regular product/recharge questions, not a specific SMS delivery complaint.We consider this matter to be closed.Thank you,OneSimCard
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The product's features are advertised and offered by the companyIt can't pass the buck to another company for something it clearly advertises, and doesn't deliver
Regards,
*** ***
Hello, We have carefully reviewed this account and found that the phone/SIM cards was used in Europe and all billing was verified to be correct Our records also indicate that during a call to Customer Support the customer used inappropriate and profane language directed towards a
OneSimCard Customer Care representative OneSimCard has a zero tolerance policy for such language and the call was terminated Moreover, we have an email service ticket on file where all pertinent support was provided to the customer (Ticket *** on 02/14/and Ticket *** on 5/21/16).Thank you,OneSimCard
Hello, None of the unconnected calls were ever charged The routing issue was corrected soon after the issue was reported We have closed the account per customer's request and refunded the outstanding balance to the customer's credit card on file. Customer Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This offer is advertised on the merchant's website, even to this dateContacting their third party yields no replies to emails, so the merchant is thus still responsible for the bad advertising or bait and switch
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Thanks for the updateI'll be reaching out to my credit card company to report this as fraud as I didn't receive what I purchased
Regards,
*** ***
Hello, All requests for service regarding the *** program should be directed to the service provider:*** Thank you,OneSimCardBelmont Telecom Inc
Hello, *** Rewards program is an independently-operated affiliate of OneSimCard All requests for Customer Support should be directed to *** directly. Thank you,OneSimCard
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The issue addressed incorrectly, nobody asked to close account or refund money, you were asked to reinstate a phone connection and to creadit overcharged money
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I I tried using the card while not at sea meaning on land and the settings didn't work and it is too complicated to use it simply didn't work I reject their comment and expect a refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I did not request to close account and they can't do that without my permission, I asked to fix connection issues and to credit money they charged for non-connected calls. By the way - the credited extra charged funds for undone calls to my account multiple times in the past but today they decided to forget about that. They continue to tell a lie that connection recovered (is still not), about credited funds (no money returned to the account), regarding my request to close account, for not charged money, for a fixed connection. It's absolutely inappropriate for the business to treat customers this way and to weist a time of Revdex.com representative.Please refer to my request in my complaint and ask the LD Post to take care of the issues with connection and extra charged money if possible. Regards,
[redacted]
Hello,OneSimCard Customer Support made good faith efforts to address this issue directly with the customer on multiple occasions. Customer's inquiries, as well as call detail records, indicate that the customer was unable to use the service due to being outside of the coverage area. By...
his own words, the customer attempted to use OneSimCard cellular service in the 'open sea'. OneSimCard provides service in over 200 countries while connected to a land-based network. Additionally, the customer used a device originally assigned to Sprint network in the US. Sprint is known to lock their phones, thereby preventing its use with any other SIM card, including OneSimcard SIM.Our further attempts to assist the customer directly were unsuccessful due to the customer's unwillingness to provide any further information for troubleshooting purposes. Customer activated the SIM card along with prepaid Data packages. Data package activation are accompanied by a warning message stating that these are non-refundable transactions. Also, since the SIM card has been activated, we are unable to issue a refund, as stated in our Terms of Use:http://www.onesimcard.com/terms-of-use/Thank you,OneSimCard.com
This is not at all correct, as per the attached agreement, we are a distributor not an enduser. The clause mistaken referred to is for end users of the simcards once activated not for distributors under agreement. No where does it state the simcards must be sold by a certain date, nor does it state anywhere that simcards can be deactviated without notice. What is more of the issue and the company continues to ignore our repeated questions, is that there was absolutely no communication what so ever that the simcards would be deactivated/cancelled prior to the action being taken and being so done on a very arbitrary date not in line with any policies or terms. Over the past 2 weeks our attempts to have an amicable solution have also been totally ignored, forcing us to use other means to have some form of dialogue.Revdex.com:
I have reviewed the response submitted by the business
Regards,
[redacted]
We have already addressed this issue and consider the matter to be closed. The account has been fully refunded and closed. Thank you,LD Post
Hello,A Return Merchandise Authorization was approved and issued on 4 June 2015 per customer's request. A separate email has been sent to the customer containing exact instructions on how to return the SIM card. In such cases, the original spending limit is automatically set to...
zero to prevent any future unauthorized charges; customer was also informed of this action via email. At no point did OneSimCard remove the original $20.00 of prepaid airtime from the customer's account, this balance is currently posted and available. Should the customer return the SIM card per our instructions, OneSimCard will promptly issue a refund in accordance to the posted Terms of Use. https://www.onesimcard.com/terms-of-use/Thank you,OneSimCard Support
Hello, We take exception with the assertion that the rates were higher than advertised. Our rates are always as posted on the website. We would welcome specific and clear examples of any discrepancy. Moreover, assigned numbers are explained in multiple places on the website....
The primary number is from [redacted] as stated. Additionally we offer a US number as well. Thank you,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Thank you for your quick response.Since you record all calls - please provide examples of said inappropriate language as I feel that the policy you've created has allowed your employees to terminate a call even if a certain tone of voice is used. Also, please provide proof that the calls and text messages were received by the phones they were sent to. I'm not disputing they were sent, but that they weren't received. One of them was sent to my phone and I didn't receive it. I have reached out to your company via [redacted] and [redacted] and have not received responses. I've noticed that any negative comments have been grayed out or hidden unless looking closely.It's frustrating that it's more important to stick your inaccurate data than to provide a refund. The $139.12 is worth more to me than your company, yet you would rather leave with less money and an extremely negative impression of your business.
Regards,
[redacted]
Customer contacted Customer Support on multiple occassions regarding the same issue. LD Post Support replied each time with the reason for the unconnected calls - the customer is dialing in the wrong format. We have provided the correct format to the customer over the phone. None...
of the unconnected calls were charged.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[Yes - I would like the transactions because it shows directly in the chat on 6/8 where the representative disconnected the chat prior to me answering my questions (after she refused to refer to me by my last name, rather than calling me by my first name). Additionally, I was not understanding the directions which is why I called in and was asking for help, prior to the manager hanging up on me. This comes directly after the rep. told me to "ask another person for help". Completely unprofessional and unacceptable. ]
Regards,
[redacted]