Hello,OneSimCard Customer Care Representatives have attempted to assist this customer on numerous occasions, via live chat and over the phone, by offering detailed product description and assistance in setting up the service. We would be happy to email all chat transcripts directly to the customer for reference purposes. OneSimCard also provides instructions in the Quick Start Guide and the User Guide that were mailed along with the SIM card. More help tools are available in customers' online account, including a detailed instructional video tutorial.All returns are subject to the conditions outlined under our Terms of Use, including information on shipping fees and the restocking fee.Thank you,OneSimCard Support
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I don't recall agreeing to give away my unused balance. I demand to have my money back. Your business does not adequately inform customers of the shortcomings of the Belmont network, especially with regards to the lack international data support. I was informed of it only after I called customer service from overseas.
Regards,
[redacted]
Hello,Based on facts and details of the customer's account, we are unable to provide a refund based on OneSimCard's Terms of Use (agreed to by the customer at the time of original product purchase):http://www.onesimcard.com/terms-of-use/We have exhausted all reasonable options to assist the customer. OneSimCard can provide all records of service tickets upon request.Thank you,OneSimCard.com
Hello, The customer had the inactive SIM cards in their possession for a period that exceeds ours or any similar prepaid expiration timeline by a number of years, not days or months. OneSimCard is unable to maintain and keep SIM cards in an inactive state for this period of time. The Terms are stated in all agreements and on our website. Thank you,OneSimCard
Hello,Our [redacted] program is completely separate from OneSimCard. We are simply an affiliate. All requirements and program offers are clearly stated on our website:[redacted]All questions and concerns about how the points/miles are applied have to be...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
it is absolutely false statement from Customer service - the connection they provide is ver poor, the calls interrupted frequently, they charge money for incomplete calls, th4e customer service instead of fixing connection and improving service make stupid advise like "dial a number right way" ignoring the fact that I was disconnected DURING conversation talking to my family member which means phone was dialed right. I meet the issues every time when have to call to the customer service.Please help to resolve the issues listed above and to credit money they charged for the calls which were not go through.Thank you!
Regards,
[redacted]
Hello, OneSimCard does not refund for unused prepaid airtime per our Terms of Use (listed on the website and agrred to by the customer upon opening an account): [redacted]
OneSimCard
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
It does not matter if all options were exhausted, I can not get my purchased product to work in my device correctly. I will not drop this issue until the company makes it right. As soon as the refund goes through, I will be happy to conclude all of this.Regards,
[redacted]
Hello,We have attempted to communicate our Expiration Policy with the customer on numerous occasions over email. Just like with any other similar prepaid services, the product does indeed has an expiration timeline. Our 2 year inactivity/expiration policy is well above the industry...
standard and is clearly stated on our website under the Terms of Use:http://www.onesimcard.com/terms-of-use/In this particular case, the customer well exceeded the Policy and regrettably the SIM cards cannot be re-instated.Thank you,OneSimCardBelmont Telecom Inc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[This response does not address the customer service I received when trying to work with OneSimCard. Further, had I returned the product, I would have been out almost 50% of the price I paid. The manager specifically hung up on me when I tried asking for help regarding two questions and I do not feel as they are competent in handling questions or customers. Nothing has been resolved and I was issued the refund with the preface that I would lose money due to a "restocking fee". ]
Regards,
[redacted]
Hello,OneSimCard Customer Care Representatives have attempted to assist this customer on numerous occasions, via live chat and over the phone, by offering detailed product description and assistance in setting up the service. We would be happy to email all chat transcripts directly to the customer for reference purposes. OneSimCard also provides instructions in the Quick Start Guide and the User Guide that were mailed along with the SIM card. More help tools are available in customers' online account, including a detailed instructional video tutorial.All returns are subject to the conditions outlined under our Terms of Use, including information on shipping fees and the restocking fee.Thank you,OneSimCard Support
Revdex.com:
I have reviewed the response...
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I don't recall agreeing to give away my unused balance. I demand to have my money back. Your business does not adequately inform customers of the shortcomings of the Belmont network, especially with regards to the lack international data support. I was informed of it only after I called customer service from overseas.
Regards,
[redacted]
Hello,Based on facts and details of the customer's account, we are unable to provide a refund based on OneSimCard's Terms of Use (agreed to by the customer at the time of original product purchase):http://www.onesimcard.com/terms-of-use/We have exhausted all reasonable options to assist the customer. OneSimCard can provide all records of service tickets upon request.Thank you,OneSimCard.com
Hello, The customer had the inactive SIM cards in their possession for a period that exceeds ours or any similar prepaid expiration timeline by a number of years, not days or months. OneSimCard is unable to maintain and keep SIM cards in an inactive state for this period of time. The Terms are stated in all agreements and on our website. Thank you,OneSimCard
Hello,Our [redacted] program is completely separate from OneSimCard. We are simply an affiliate. All requirements and program offers are clearly stated on our website:[redacted]All questions and concerns about how the points/miles are applied have to be...
directed to [redacted].Thank you,OneSimCard
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
it is absolutely false statement from Customer service - the connection they provide is ver poor, the calls interrupted frequently, they charge money for incomplete calls, th4e customer service instead of fixing connection and improving service make stupid advise like "dial a number right way" ignoring the fact that I was disconnected DURING conversation talking to my family member which means phone was dialed right. I meet the issues every time when have to call to the customer service.Please help to resolve the issues listed above and to credit money they charged for the calls which were not go through.Thank you!
Regards,
[redacted]
Hello, OneSimCard does not refund for unused prepaid airtime per our Terms of Use (listed on the website and agrred to by the customer upon opening an account): [redacted]
OneSimCard
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
It does not matter if all options were exhausted, I can not get my purchased product to work in my device correctly. I will not drop this issue until the company makes it right. As soon as the refund goes through, I will be happy to conclude all of this.Regards,
[redacted]
Hello,We have attempted to communicate our Expiration Policy with the customer on numerous occasions over email. Just like with any other similar prepaid services, the product does indeed has an expiration timeline. Our 2 year inactivity/expiration policy is well above the industry...
standard and is clearly stated on our website under the Terms of Use:http://www.onesimcard.com/terms-of-use/In this particular case, the customer well exceeded the Policy and regrettably the SIM cards cannot be re-instated.Thank you,OneSimCardBelmont Telecom Inc.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[This response does not address the customer service I received when trying to work with OneSimCard. Further, had I returned the product, I would have been out almost 50% of the price I paid. The manager specifically hung up on me when I tried asking for help regarding two questions and I do not feel as they are competent in handling questions or customers. Nothing has been resolved and I was issued the refund with the preface that I would lose money due to a "restocking fee". ]
Regards,
[redacted]