Beloved Shirts

Complaint: [redacted] I am rejecting this response because: I understand customs needs to be paid BUT this extra payment was not mentioned at the point of sale ! So after paying $shipping it was a surprise to get a letter though the door asking for more money to revive the item and even more distressing when my emails were ignored so I felt I had no choice but to pay the extra amount At NOPoint during the sale was there a mention that I would need to pay extra amounts on top of the $I had paid It has taken me weeks of emails and contacting the Revdex.com and you are still not getting the point of my complaint As I had NOT been told of the extra amount I feel it is unfair that I should have to pay it to revive an order I have already paid shipping for ! With this in mind I would like you to refund me the extra cost I paid out to revive the item Under the circumstances I don't feel this is an unreasonable request especially as customs really should be taken into account and covered by the sender ! Thank you ! ***

Complaint: [redacted] I am rejecting this response because: I received correspondence from "Ben" two days ago including a tracking numberi have just checked that tracking, and there has been no activity on the tracking number since November The company either has provided an invalid tracking number, or the item still is not shipped Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have received the same response directly from the company on at least seven prior inquiriesI do not accept the term "hopefully" in regard to getting me my productI would like a guarantee, prioritized FedEx overnight shipping and a tracking numberI no longer believe this company's promises to "look into this right away." Sincerely, [redacted]

Hi ***,I am so sorry you are experiencing frustration with your purchaseUnfortunately an extra customs fee has nothing to do with our company or our shipping methodsIt is due to your order being placed and shipped out to the UK I believeI spoke to the head of our customer service department and he said unfortunately there is nothing we can do on our end for thisCustoms has to be paid if you want to receive your item, and like I said before, unfortunately it has nothing to do with our methods, otherwise we would be more than happy to assist you in whatever way we canWe try to make these processes as easy as possible for our customers, but sometimes there is no way of getting around customsWe appreciate your business and apologize for the inconveniencePlease do not hesitate to contact me if you need anything else, I would be more than happy to assist youMy email is [redacted] @belovedshirts.com.Thank you!Lynsey Beloved Wear

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi ***,I was able to get our customer service reps to help me on this and we contacted our manufacturer to look for your order, and I am happy to say that your item has just been shipped outWe had your item expedited so it should arrive shortly!We had made the item, and even printed the shipping label for it to be sent out, on our end it looked like it had been sent, but our manufacturer who makes and ships everything out had misplaced it by accident, and it was never sent! I am so sorry about this, unfortunately accidents happen from time to timeI sincerely apologize in behalf of Beloved, and hope that you will find your item satisfactoryPlease feel free to contact me directly if it doesn't arrive in the next days or so at [redacted] @belovedshirts.comThank you for reaching out to us.Happy Holidays!Lynsey

***, We have arranged for the missing shirt to be made, and we will also refund you for the itemWe apologize for the inconvenienceOur customer service representative did not inform you of this decision and we apologize for not letting you know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for all your help Sincerely, [redacted]

Hello ***, I just recently responded to an email you left me earlier todayI am so sorry for the lack of information you have experiencedI can assure you that we are a legitimate company, crafting and shipping hundreds of orders dailyI sincerely apologize that your order has had issues and for the lack of follow up on our end! This is embarrassing for me and I want to make this right for you.We had some issues with USPS and DHL during June and July where they were relabeling packages and not updating it on their endIt caused a lot of problems for us and confusion for our customers, its been very frustrating trying to fix the problems that were not under our controlWe are trying to change shipping companies altogether due to this problemI can see that nothing has moved, and the tracking numbers are not working at all which means they probably relabeled the package, and never updated the information like I mentioned.I would be MORE THAN HAPPY to have a new order issued and shipped out to you right away, I will refund you 50% of your order and your shipping if that is interesting to youOtherwise I can just issue you a full refund, no problem at allPlease let me know what you would like me to doI would love to make this right.Sincerely,Lynsey

Hello *** ***, Your order was successfully refunded on December 26th, 2017. We are sorry that our customer service and manufacturing got backed up due to an intense increase in order volume we were unprepared for. Thank you for your patience, please let me know if you
have any questions about your refund! Thanks, Lynsey

Hi ***!Just sent you an email with the owner cc'd again and forwarded it to the old partner as wellThey have told me twice now that they were going to handle it with youHave you not heard back from them? I wish there was more I could do for you, I am sincerely sorry you are in this situationThis Revdex.com complaint is not really related to our company so I am unsure how to proceed with the complaint in regards to Belovedshirts.combut you are welcome to keep emailing me through this if you wishI will be available in my regular email anytime tooThat is a faster and preferred method of communication for me. Thank you!

Complaint: ***
I am rejecting this response because:i did not purchase the 17th on a SundayThe 17th of November was a FRIDAY.
Sincerely,
***

Hello ***,We are so very sorry for the frustration or inconvenience this has caused for youDue to the fact your order was a custom order, there are a lot of variables to make sure it goes smoothly, there was probably an issue regarding the order that did not get resolved, cause either from
error to communicate with you, or maybe a manufacturing error I recognize it has been quite some time, I apologize it took this longI have reached out to our customer service rep, Matt, to make sure this gets taken care of quickly and that he contacts you in order to get this squared awayPlease feel free to contact me if you do not hear from us soon - ***@bvelovedshirts.com. Thank you for your patience, LynseyBeloved Wear, LLCwww.belovedshirts.com

Complaint: ***
I am rejecting this response because:The problem is not solvedI still have not received the item I ordered and/or a date of when it will be deliveredI find it totally unacceptable that it has been over weeks since I ordered the item and still do not have any specific information on when the item will be delivered From looking at other complaints this is not an issue isolated to the holidaysOther people seemed to have similar issues with delivery of items all throughout the yearI feel this is just an excuse and the company should either manage customer expectations better or find another manufacturerIn any case I would like my blanket deliveredI think I should also be given a discount for this unreasonable amount of time and lack of communication
Sincerely,
*** ***

It is shown in our records that the item you are waiting for has recently shipped out, and I have just gone in and refunded $We expect you to be able to track your package with the tracking information sent in the latest email we sent outThis item should be
arriving very soonWe apologize for the extended delay.Best RegardsMatthew

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I...

have received the same response directly from the company on at least seven prior inquiries. I do not accept the term "hopefully" in regard to getting me my product. I would like a guarantee, prioritized FedEx overnight shipping and a tracking number. I no longer believe this company's promises to "look into this right away."
Sincerely,
[redacted]

Hi [redacted],  You are totally right, my sincere mistake, when I looked at the calendar I accidentally looked at Dec 17th, which is a Sunday. Okay, so you ordered on Nov 17th, a Friday. It appears that you received your package on December 1st, according to the tracking. [redacted] It was shipped November 29th, that was 9 business days after your order date (including the day of your order)... which is within our shipping terms. Everything is made to order, and every customer is required to check a box accepting that it takes 5-10 business days to be crafted before placing the item in their cart. Please see the attachment. I am genuinely sorry if this is frustrating for you. Thank you [redacted],

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and decided to accept their reply and get my goods instead of a refund. They are claiming that they will finally make my item and I certainly hope so.
Thanks,
[redacted]

Hello!I am forwarding this over and personally seeing that you get information about your order. Hopefully, I can have them get it to you by the 15th, I will let you know. Thank you for getting in touch with us!LynseyBeloved Wear