Beloved Shirts

[redacted], I understand, I apologize I didn't provide you with an exact date of when your blanket will arrive. I just sent an email over to our contact at the manufacturer to find out where in the production process your blanket is. He is the manager of our production and should know where we are at with it.As soon as I hear back about your order I will let you know, it could be within a few hours, and at most by tomorrow. I totally understand that you have waited a very long time to get your blanket and that its very frustrating. I sincerely apologize. Thank you again for your patience and I should be emailing you again very soon to let you know about the production and shipment of your blanket. Sincerely,LynseyBeloved Wear[redacted]@belovedshirts.com

Complaint: [redacted]
I am rejecting this response because:  I received correspondence from "Ben" two days ago including a tracking number. I have just checked that tracking, and there has been no activity on the tracking number since November 19.  The company either has provided an invalid tracking number, or the item still is not shipped.   
Sincerely,
[redacted]

Hello [redacted], We sincerely apologize you have experienced frustration with your order. Our manufacturer that prints and sews our clothing fell behind in December and they have left many of our customers frustrated in receiving their orders late. We have done our best to keep in contact with...

all of our customers via email, but we have had many people reach out to us do to this unfortunate situation, it has been difficult for us to respond to everyone in an ideal time frame. As of yesterday, the manufacturer said they had a big batch of orders going out and should be completely caught up in the next week or so. We are happy and willing to help you get a refund for your purchase, or if you would like, you can wait a little longer to get your order. Please just email me at [redacted]@belovedshirts.com to let me know what you would like to do, either way I would be happy to assist you in whatever you decide. Thank you so much for your patience,LynseyBeloved Wear

Hello [redacted], I just recently responded to an email you left me earlier today. I am so sorry for the lack of information you have experienced. I can assure you that we are a legitimate company, crafting and shipping hundreds of orders daily. I sincerely apologize that your order has had...

issues and for the lack of follow up on our end! This is embarrassing for me and I want to make this right for you.We had some issues with USPS and DHL during June and July where they were relabeling packages and not updating it on their end. It caused a lot of problems for us and confusion for our customers, its been very frustrating trying to fix the problems that were not under our control. We are trying to change shipping companies altogether due to this problem. I can see that nothing has moved, and the tracking numbers are not working at all which means they probably relabeled the package, and never updated the information like I mentioned.I would be MORE THAN HAPPY to have a new order issued and shipped out to you right away, I will refund you 50% of your order and your shipping if that is interesting to you. Otherwise I can just issue you a full refund, no problem at all. Please let me know what you would like me to do. I would love to make this right.Sincerely,Lynsey

Hello [redacted]!I am more than happy to help you get this resolved and to help you get the answers you need. My direct email is [email protected] if you want my direct email, but you can also get through to me on here!So it looks like your tracking link was linked to USPS when it should have been...

linked to DHL. Here is the correct link - [redacted] (your item will be delivered tomorrow it looks like). I apologize about any confusion on that. As far as Griffin not getting back to you, I was just notified that some of our customers are not getting our email responses we are sending from our customer service system, even when it shows on our end it was sent. We have our tech team looking into that right now. I am so sorry it affected you. If you would like to call me, my number is 385-985-3295, and I am available for calls from 8am-11am MST Monday through Friday!Also, it was shipped from CA because it was made to order. You were right! Most of our products that are made to order are shipped from our manufacturing location in CA. If it was ready to ship, it would have been shipped from UT most likely, but sometimes made to order gets shipped from our manufacturing location if they had a surplus or a canceled order and they are using it to fulfill a new order. I know it may come across a little confusing, I am sorry if it seems complicated on your end or if Griffin wasn't able to explain that to you clear enough to understand. I can assure you that we do our best to get our orders out promptly. Made to order items are crafted within 7-10 business days of ordering. This was the case for your item, ordered on the 17th, a Sunday, this was shipped on the 9th business day after you ordered due to Thanksgiving Day being a holiday. Please let me know if you have any other questions, I am more than happy to help, I hope you enjoy your sweatshirt and that you have a wonderful holiday season!Many thanks, Lynsey

Complaint: [redacted]
I am rejecting this response because: I still have not heard back from Beloved Shirts. In their last response on January 22nd they indicated they were contacting the manager of their production and that they should hear back from him "at most by tomorrow". It is now January 27th. It has also been eight weeks since I made my original order on December 2, 2015.
Sincerely,
[redacted]

Hi [redacted],I am so sorry you are experiencing frustration with your purchase. Unfortunately an extra customs fee has nothing to do with our company or our shipping methods. It is due to your order being placed and shipped out to the UK I believe. I spoke to the head of our customer service department...

and he said unfortunately there is nothing we can do on our end for this. Customs has to be paid if you want to receive your item, and like I said before, unfortunately it has nothing to do with our methods, otherwise we would be more than happy to assist you in whatever way we can. We try to make these processes as easy as possible for our customers, but sometimes there is no way of getting around customs. We appreciate your business and apologize for the inconvenience. Please do not hesitate to contact me if you need anything else, I would be more than happy to assist you. My email is [redacted]@belovedshirts.com.Thank you!Lynsey Beloved Wear

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]! Thanks for reaching out again, I have seen your messages in Trust Pilot, Facebook, and now Revdex.com. I issued your refund on Jan 2, 2018. Please let me know if there is anything else I an do to assist you.  Thank you very much! Happy New Year, Lynsey

[redacted],   We have arranged for the missing shirt to be made, and we will also refund you for the item. We apologize for the inconvenience. Our customer service representative did not inform you of this decision and we apologize for not letting you know.

Hi [redacted],I was able to get our customer service reps to help me on this and we contacted our manufacturer to look for your order, and I am happy to say that your item has just been shipped out. We had your item expedited so it should arrive shortly!We had made the item, and even printed the shipping label for it to be sent out, on our end it looked like it had been sent, but our manufacturer who makes and ships everything out had misplaced it by accident, and it was never sent! I am so sorry about this, unfortunately accidents happen from time to time. I sincerely apologize in behalf of Beloved, and hope that you will find your item satisfactory. Please feel free to contact me directly if it doesn't arrive in the next 2 days or so at [redacted]@belovedshirts.com. Thank you for reaching out to us.Happy Holidays!Lynsey

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for all your help 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I understand customs needs to be paid BUT .. this extra payment was not mentioned at the point of sale ! So after paying $30 shipping it was a surprise to get a letter though the door asking for more money to revive the item and even more distressing when my emails were ignored so I felt I had no choice but to pay the extra amount ... At NO. Point during the sale was there a mention that I would need to pay extra amounts on top of the $30 I had paid ... It has taken me 3 weeks of emails and contacting the Revdex.com and you are still not getting the point of my complaint .. As I had NOT been told of the extra amount I feel it is unfair that I should have to pay it to revive an order I have already paid shipping for !  With this in mind I would like you to refund me the extra cost I paid out to revive the item . Under the circumstances I don't feel this is an unreasonable request especially as customs really should be taken into account and covered by the sender ! Thank you ! [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], I am sorry to hear this. I am forwarding your issue to our client CONSCIOUS & FLY, that is actually the company you ordered from, correct? We are not the same company.We are the manufacturing company that works with this brand. So this issue does not directly correspond with us,...

however I can definitely try to get you in touch with them. I will be sending an email from my email ([redacted]) to them with your email cc'd, and they can hopefully take care of you quickly! Thank you for your time - wishing you a happy holiday season!Lynsey

Hello [redacted],We are so very sorry you have had to experience the slow pace of our manufacturer at this time. Just in the month of December, our manufacturer fell behind quite a bit and has been shipping many of our customers orders out late. They have told us that they should be caught up now in the...

next few days, but we can only know what they tell us. They are expecting quite a large order to go out tomorrow that could possibly have your blanket, and if not will be coming shortly, now that they are almost caught up. I also apologize that you have not had much communication, as this issue with our manufacturer has caused many customers to contact us about their order, leaving us overwhelmed with the amount of customers to respond to. Please understand we are doing our very best to handle the situation, and you will get your blanket! Please feel free to further contact me at [redacted]@belovedshirts.com if you do not get your order in the next week or so. Again, we sincerely apologize about the delay.Thank you, Lynsey