Beltmann Relocation Group

the driver was not from Beltmann in NJ and the driver does haul for Beltmann Group *** *** has request her claim with North American and is waiting for the return .She could go to arbitration with North American to settle with the driver

Complaint: [redacted] I am rejecting this response because:It does not address the issues of the complaint The responses keep referring to a shuttle charge and insurance I'm not disputing those charges I am filing a complaint due to the services that were provided being delayed unnecessarily or without explanation, overall unprofessionalism of all involved in the process, lack of response, lack of follow up, lack of communication, attempted denial of services by the packing team, the need to use my own boxes, etc These issues are not being addressed and no recourse has been offered.Regards, [redacted]

The shuttle was on the estimate that *** *** gave *** listed under miscellaneous charges for 889.25 as stated before. the lateness of the movers was noted each day with the ***"s they had called and informed us after the first day that the parkers stay late . The crew was due to arrive between am 11am each day and did arrive late. the packing this was noted about the team with the information of toy in the wardrobes which are used for the clothes. we spoke with *** each day about issues

Initial Business Response /* (1000, 10, 2015/09/09) */
Received business response via email on 9/5/15:
In regards to this claim, I am apologizing for taking time in this, As you may know this is an issue form August of last yearWe, Beltmann group incdid the origin service on this
particular moveNorth American Van Lines actually had a driver Haul this to her new residence in Or
This is actually a matter of SIRVA, the Parent company of North American Van Lines, I know once it is hauled on interstate tariff's it is belonging to the Van LinesI am willing to offer her a good will amount in the claim as before, but as for the claim itself, she needs to go thru north American van lines for her resolution on her furnitureWe are totally responsible for anything we would have packed in to her boxes as that was done by us here at Beltmann
*** ***
Terminal / Ops Manager
Beltmann Relocation Group #***
Initial Consumer Rebuttal /* (3000, 17, 2015/09/29) */
This issue has not been resolvedBeltmann responded that the parent company SIRVA is responsible for the furniture and Beltmann is responsible for the packed boxes, but as I noted in the claim the movers from Beltmann tried to stuff the futon in a box causing damage to the shape of the futonAs far as a middle ground, at this point in time I would accept a $payment (approximately half the value of the futon when purchased)

Ms ***'s statements are true this was loaded by Driver *** from NJ to Fl at the time of delivery he stated all goods were delivered. The driver still have the
cartons on his trailer in the belly boxes , then Fed Ex them to her which he repacked When sented in this matter item arrived broken. MS*** was informed to send in a claim with NorthAmerican which she and spoke to Customer Service. She was unhappy with the response form them about compensation of the damage china. This claim should go to Driver *** with NorthAmerican not with hte New Jersey Branch

I appreciate all the help From Beltman Group, but for months I have been going back and forth with North American headquarters who tell me there is "NOthing they can do about reimbursement", only about my claim for damaged goods but that Beltman should be responsible as it was "Their Driver", as stated by head of North AmericanI agree, but in order for me to get this from the Driver, I have to put dollars out of my pocket with no guarantee of getting anything back! I paid them in good faith and expect some compensation along with the cost of damaged good for services not "RENDERED". I did receive my check from North American for the broken/damaged goods, andto replace all my damaged goods were well over not to mention all this grief for last months! Not acceptable. I took this all the way up in North American to the President at the Claims office, and was told just as described above, so why should I have to pay for mistakes that should have never happened! I think the driver is 100% at fault, and would be glad to go after him but not at another cost to me. That is very, very unfair. I am open to any suggestions on how to go after this driver as long as it is not costing me anymore money. I paid to have my household goods moved as I said that is enough money from me
**

Initial Business Response /* (1000, 8, 2014/07/23) */
Beltmann Relocation Group is a service provider for a company called Renegade.comThey service online orders for Coleman and Ashley productsWhen the orders are processed, they come to us Via LTL freightOnce we receive those orders
they are deluxed to ensure qualityIf they are not in Aquality, we then hire an outside vendor furniture medic to come in and repair any issuesWith Mr*** we had issues with his productWe only do delivery of goods and are trying to service out clientsWe brought the medic in to work on the loveseat which he was not able to do right awayWe called customer to advise and did a partial delivery to him so he could at least have the sofa and reclinerthis delivery is miles from our portWe did the second delivery of his loveseat once repaired to him with no charge to anyoneCustomer received and accepted all pieces and did not cancel order or demand his money backWe do have a medic going out to repair a scratch to his sofa when delivered by crewAs of now, this delivery is closed and medic is set to gohe kept all product and appears to be happy with his product
Initial Consumer Rebuttal /* (3000, 10, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The partial delivery was of sofa and recliners and was rejected due to poor quality repairs and another tear in recliners and the delivery was rejectedThe Love seat was delayed in shipment further and was not part of original shipment as they have stated hereThen Beltmann Relocation Group two months to make the repair and in the mean time I had no idea when the furniture will be delivered as it was always a moving targetThen a second delivery that included love seat, sofa and recliner, the love seat was scratched and they have indicated it over hereThe repairs are yet to be made on the love seatThe medic did an OK job on Sofa as it shows that it is missing the thin foam underneath and that makes the repaired area quite wrinklyI accepted the delivery because I didn't want to wait for another two monthsThe overall experience has been really very painful and yes I have accepted the delivery but my satisfaction levels are low

Complaint: ***
I am rejecting this response because:
The arrival times were never outlined, we were given a vague timeline of 2-days for packing To this day we have not received a single apology for any of the several issues that arose during the packing process The company's attitude, lack of response, and management oversight are wholly unprofessional
Regards,
*** ***

Initial Business Response /* (1000, 10, 2015/09/09) */
Received business response via email on 9/5/15:
In regards to this claim, I am apologizing for taking time in this, As you may know this is an issue form August of last year. We, Beltmann group inc. did the origin service on this particular...

move. North American Van Lines actually had a driver Haul this to her new residence in Or.
This is actually a matter of SIRVA, the Parent company of North American Van Lines, I know once it is hauled on interstate tariff's it is belonging to the Van Lines. I am willing to offer her a good will amount in the claim as before, but as for the claim itself, she needs to go thru north American van lines for her resolution on her furniture. We are totally responsible for anything we would have packed in to her boxes as that was done by us here at Beltmann.
[redacted]
Terminal / Ops Manager
Beltmann Relocation Group #[redacted]
Initial Consumer Rebuttal /* (3000, 17, 2015/09/29) */
This issue has not been resolved. Beltmann responded that the parent company SIRVA is responsible for the furniture and Beltmann is responsible for the packed boxes, but as I noted in the claim the movers from Beltmann tried to stuff the futon in a box causing damage to the shape of the futon. As far as a middle ground, at this point in time I would accept a $250 payment (approximately half the value of the futon when purchased).

the  driver  was  not  from Beltmann in  NJ  and  the  driver does haul for Beltmann Group.   [redacted]  [redacted]  has request  her claim  with  North American  and is waiting for the return .She could  go to arbitration  with  North American  to settle with the driver.

Complaint: [redacted]I am rejecting this response because:The shuttle was added only after I brought up the fact that it was on other estimates and probably would not have been charged if I did not say anything.  I'm not sure why the mention of insurance is included.  The movers did not show up earlier than 11:30 AM on any packing day and attempted to stay past 8:00pm the first 2 days.  The third day they arrived at 1:30PM.  They were acting unpleasantly the last 2 days after we had to kick them out at 9:00 PM on the first day in order to put our 3 children to bed.  They told us that sometimes they stay until 2:00-3:00 AM to finish a job in 1 day that normally takes 3 so they can get to more jobs.  Lily took clothes down from my sons closet that were hanging up and ironed and proceeded to fold them in half, still on the hangers, and stuff them into a small box.  One of the main reasons we paid for packing was that they were going to use wardrobe boxes to hang our closet clothes so my wife would not have to iron them again.  We were told by the movers that they used the alloted amount of wardrobe boxes already.  They used them to pack toys and other items, not clothes.  We told them it was not our fault they used the wardrobe boxes for other items and they finally agreed to use wardrobe boxes for wardrobe items.  There is still the fact that I had to provide my own boxes when the movers told me they "had no more" and would not be packing our books.  We were also told by the movers that they could not pack liquids, which was never mentioned, and they finally agreed to pack unopened containers.  They initially refused to go into the attic stating that they did not feel safe moving items using the pulldown stairs.  We were never contacted during the move to see how it was going, and were not contacted after the delivery to see if anything was wrong.  Our delivery was late by 3 days with no explanation.  We were unable to reach [redacted] with questions or concerns prior to the move in date.  There are more issues than a shuttle charge and insurance.  These issues were never acknowledged or addressed.  The onyl reponse we have received from this company was after filing a complaint with the Revdex.com.  Regards,[redacted]

The shuttle was on the estimate that [redacted] gave Mr. [redacted] listed as 889.25 . the insurance was also on the move for additional 431.00 @ 75,000.00 with a 500.00 deductible. The packers did work late and try to complete as much of the packing . AS for the additional carton on the porch they...

were used the next day to complete packing

The shuttle was on the estimate that [redacted] gave Mr. [redacted] listed as 889.25 . the insurance was also on the move for additional 431.00 @ 75,000.00 with a 500.00 deductible. The packers did work late and try to complete as much of the packing . AS for the additional carton on the porch they were used the next day to complete packing.

Complaint: [redacted]I am rejecting this response because:It does not address the issues of the complaint.  The responses keep referring to a shuttle charge and insurance.  I'm not disputing those charges.  I am filing a complaint due to the services that were provided being delayed unnecessarily or without explanation, overall unprofessionalism of all involved in the process, lack of response, lack of follow up, lack of communication, attempted denial of services by the packing team, the need to use my own boxes, etc.  These issues are not being addressed and no recourse has been offered.Regards,[redacted]

Beltmann picked up furniture with no driver in place to bring my furniture to Orlando. It went into storage. A week later it went into truck with only partial shipment. A week after that partial shipment arrived. Two weeks after that or one month later I received the rest of my shipment. Many items were broke. Very unprofessional, not customer friendly and nobody cared. I would never recommend them to anyone. A complete disaster!

Review: I utilized the Beltmann Group (part of [redacted]) with the local office based in [redacted], WI for a recent move from [redacted] to [redacted]. A sales agent from the group gave me an in home estimate on May 7th, 2014. When I later decided to go with [redacted] for my move across state lines, the sales agent did not return my phone calls for several days to discuss my signing a move contract with the company. The contract was finally signed on 5/31/14. During the in-home estimate as well as listed on the signed contract, pick-up dates of June 23- June 26 2014 and delivery dates of June 27th -June 30th were agreed upon. However, despite multiple phone calls on my part through out the month of June, I was not given a specific day or time of pick-up of household goods until June 25th at approximately 4:30pm after I made several phone calls to a [redacted] in the [redacted] office. [redacted] did not appear to be aware of the agreed upon pick-up period of June 23 through June 26 when I spoke to him on June 25th, asked if there was flexibility on the pick-up date. This clearly demonstrates that he was unaware that the flexibility in my pick-up date was at the early part of the agreed upon pick-up period. When I specified that I absolutely had to leave the apartment by June 26th, he stated he would call me back with more information. An hour later (4:30pm), I called him again to ask about the pick-up time, at which time he stated the truck would be there in the AM of June 26th. After my items were removed from the apartment, an unacceptable level of delay then occurred between the pick-up and delivery of the household items. The Beltmann group in [redacted] did not respond in a timely manner to e-mails or phone calls made by both myself and my move coordinator in the [redacted]-area head office to provide a time frame on a delivery date. My items did not even leave the [redacted] area until approximately Tuesday July 1st. The reason that was given was that the [redacted] office did not yet have a driver to transport my items to [redacted]. Clearly, they had left everything until the absolute last minute (as evidenced by my phone call on June 25th) and did not have a reasonable plan in place to complete my move in a timely fashion. I was later notified that my items had finally arrived in Missouri on July 3rd and the final delivery of my items (though a different subsidiary of [redacted]--not the Beltmann group) was not completed until July 9th, approximately 9 days after the agreed upon delivery date in the original contract. At this time, [redacted] has only offered $500 in reimbursement of purchases I needed to make in [redacted] in order to stay in the new apartment, including bed linens, kitchen utensils, and chairs. Of note, my credit card was charged, in full, for the full cost of the move of $2873.43 on June 25th, 2014, before the pick-up and delivery had even occurred.Desired Settlement: I am seeking a refund of part of the moving costs of $2873.43 plus an additional $66.60 that was charged to my credit card on June 27th, 2014 (for the repacking of a desk with a glass top--this item does not appear to have been repacked as described as it arrived with the glass top still attached and thankfully undamaged). This is in addition to the $500 reimbursement for items I have subsequently purchased as described above.

Business

Response:

In response to [redacted] complaint:

Our goal is to provide all our customers with a worry free

satisfactory move. The end of June is

the busiest time of the year for our industry. For this reason by early June we

were turning new business away so we wouldn’t have customers with [redacted]

experience. This was done so we will have the drivers and equipment available

to meet our commitments. But the unforeseen does happen; illness, mechanical

breakdowns, family emergencies and a driver or truck is no longer available. We

had committed to [redacted] that we would have her out of her home in Milwaukee on

the 26th. We did that by having a local crew pickup her goods. When

it became apparent that we would not get a driver in time to make our delivery

commitment to her in [redacted] we found an alternative means. It was rather expensive;

we containerized her goods as would a shipment going overseas. This allowed us

to use a freight company to transport it to [redacted] and protected it from

loss or damage in the process. Then our local agent delivered it to her home.

The additional costs associated with doing the move this way were absorbed by

Beltmann.

Each of our customers

has two people on our staff to respond to questions, our sales person and a

customer service coordinator. Where I cannot confirm our actual response time

to [redacted] inquiries I can say that we do not get complaints from our customers

of this nature.

Consumer

Response:

Review: Well I suppose delivery issues is one way to put it. I hired this company back at the beginning of march for a move at the beginning of June 2015. Everything was going well and I even moved the date of pick up ahead a week but I did that a month in advance that way my household items would be down there between the 12th and the 17th so my family and I would only have to wait a day or two at our new place before we got them. I am a disabled Veteran with severe PTSD and I rely closely on the times and dates that I am told for my own very personal reasons. I also paid them 3500 dollars in advance along with signing a new contract for the earlier pick up date. So June 12th came and went and I was calling Heather over and over again asking where our stuff was and she said that it was still sitting in Milwaukee in a truck waiting for a driver. They never said anything about waiting for a driver to reload our stuff on to a different truck and then wait until the truck is full before they move it. Our stuff did not leave until the 18th of June and did not arrive here until the 26th of June. I told Heather that because they broke our contract that I wanted half of the total I paid them back on the 17th and 100 dollars a day for every day that it is late. I was told that that was not an option even though I was the customer and I handed over 3500 dollars before they even picked up my stuff. This cause me severe emotional damage along with having panic attacks everyday that I did not have my stuff here after the latest date they told me that it would be there. They said they were prepared to give my very minimal help and they did not even care what kind of emotional damage they were doing to me and in turn doing to the rest of my family. I want compensation for the fact that they broke their own contract, did not care that they did that, and for the emotional damage that they caused to my family and I!!Desired Settlement: I am looking to get compensation for breech of contract and and non reliable services that this company clearly said they were very professional at. They say that they are americas best movers and they are not. They have false advertisement and I want my money back for putting it into a company that lies and breaks a signed contract with a customer and then does not seem to care about the dissatisfaction they cause their customers about. I am looking for a full refund of the 3,550 that I paid them because of their breech of contract and false advertising.

Business

Response:

TelWefeel this is a complaint that should be moved to [redacted], asthey are the carrier that is responsible for loading and delivery and ultimatecommitment of dates. Beltmann and [redacted]did provide relief for the delay and purchased the customer a TV ( his request), rented some furniture, purchased some dishes until their shipment arrived. HeatherOlson, our Customer Service Rep. informed Mrs. [redacted] of the process forfiling a delay claim and to date, it does not appear they has done so. The contactis [redacted] –###-###-####. for filing the delay claim with [redacted], Heather sent theform in an e mail June 16th. The customer is due $550 per the NorthAmerican Agreement. We also agreed to the TV for an additional $200.Pleasefeel free to contact me if there is any additional information needed. [redacted]Beltmann RelocationGroupwww.Beltmann.com Direct- ###-###-####Cell- ###-###-####l us why here...

Consumer

Response:

This company sucked. They did not do what they said they were going to by the time they said they were going to. Their customer service sucked and their delivery driver was even worse. I paid 3500$ for a service that I feel was horrible. I have always heard that the customer is always right but in this case no matter I was wrong whenever I opened my mouth. And what they "offered" as reimbursement for being incompetent was not even close to what I felt was appropriate. I need to be given what I deserve because I was the one that paid for the service so I am the one that is right because I am the customer.

Business

Response:

THis was refered to [redacted], Please see earlier communication. Theshipment did deliver after the agreed dates and per the Tariff delaycompensation was offered but the customer has not filed their claim as oftoday. For further information you can contact NAVL and the complaint should beredirected [redacted] do the Revdex.com complaints when they aresubmitted. Thankyou!

If I could give a 0 or negative star rating, I would. I hired Beltmann to relocate me from Florida to the Midwest. The Pompano rep came and gave me a quote. The quote she gave me also was very competitive compared to other movers. She gave me her business card and told me to contact her at any time during the process if I ran into trouble. The moving me came and loaded my household a couple of weeks later. They were very professional and did a good job. They were dressed well and each shook my hand and introduced themselves when they first entered my apartment. My only complaint was that they dropped a couple of tubs as they hauled stuff out. They wrapped all my furniture in blankets and shrink-wrapped it before they hauled it out. I was given a seven-day window of "guaranteed delivery." I didn't hear from the company during that week, so I called Beltmann with two days remaining in the window. I was told the system was down and they would get back to me that afternoon. I then was told they needed to do some checking and would contact me the next day. The next day, I was asked to call them. I called and was told my household hadn't been assigned a driver & was still in storage. My new delivery date was set for a week later. Delivery was delayed two weeks beyond that. Before my shipment left, I received notification that my household weight was 22% lighter than it was originally estimated...the weight that my bill was based off of. The new adjusted bill was only lowered by 9%. It turns out the estimate states if your weight is over-estimated, you will only reimbursed around $35 per 100 lbs. they were off. READ THE FINE PRINT OF WHAT YOU SIGN! This smacks of a racket to my estimation. BEWARE!! They can do this to everyone and then make it seem like you are being given a discount when in reality, you are paying for more than you have in your household. I contacted the company about the overcharge and asked for an explanation. I was told by Shari that she would have to speak to her GM and she would get back to me. I also asked if she could tell me where my belongings were. My delivery was weeks late and no one could tell me where my stuff was. I NEVER heard from the company again. Remember Melissa gave me her business card to contact her at any time? I copied her on each e-mail and never received a response. The last date I received communication from the company was on July 10 when Shari said she was going to check with her GM on my billing and where my stuff was. I never received an answer. I e-mailed repeatedly, but was completely ignored. It has been one month and six days since I last heard from them. I wasn't given any guidance on who to contact or what to do. I had to do my own research online and found out that North American Van Lines was controlled by the SIRVA company. I contacted them and received GREAT assistance from Donna. She helped me locate my shipment. It was delayed another time after the shipment left Florida, but I finally received my goods 23 days past my guaranteed window. That is just the middle of the nightmare. NONE of my belongings were wrapped in the blankets and shrink-wrap that was put on them in Florida. Most of my furniture had scuffing and scratches. My tubs were damaged severely. Approximately three dozen of my items were damaged or destroyed. My dresser mirror had the attachments snapped off so it couldn't be attached to the dresser. The dresser has a new particle board back on it with no explanation as to how the dresser was damaged. The mover didn't help put the furniture together. He claimed it was for "liability reasons." I suspect he knew the damaged goods couldn't be placed together and he didn't want to have to explain it. They damaged my entrance closet knocking it off track and cracking the trim as they hauled my belongings in. I am in the middle of trying to figure out the insurance claim. That is another confusing situation not tied to Beltmann.

We moved from Wisconsin to Florida. We had our things stored at Beltman for a few months until our place was ready. From the day we got our 1st estimate until today when our things arrived we were impressed. The estimator ([redacted]) was very helpful and honest. He always answered his phone when we called and was quite helpful. [redacted] in the office was always courteous had called several times to see how we were progressing on our new place.The man driving the load down here ([redacted]) called yesterday and said he would be at our place at 10AM. Today was the icing on the cake, [redacted] and his crew were here at 10AM and were they ever efficient, polite, neat. The whole experience from start to finish made a stressful ordeal (moving) almost fun. [redacted] Thank you all very much!! [redacted]

Review: We contracted with Beltmann Group to move from NY to GA with a scheduled delivery date of 8/12/14 to 8/14/14. The company has been unresponsive to several requests made for changes including the reduction of charges due to nonperformance of services. The company has charged us $889.00 for a shuttle that was not used. Their movers did not document all of the items being moved and we fear that they plan on stealing those items. The contract contains a contradiction in the insurance coverage portion and was never corrected by the company. We asked for the additional insurance, but it does not appear that it was included in the contract. We are unable to locate our shipment using their tracking services and both the salesman and move coordinator are unresponsive. We are attempting to speak to someone who actually cares enough to respond to our phone calls and emails with updates. At this point, we do not know when our shipment will arrive and still have issues with the amount being charged. We were treated poorly by the people who showed up to pack us, they showed up around noon the first day and became angry when we asked them to leave at 8:00PM because we had to put our children to sleep. They refused certain services and made us throw out 6 bags of opened liquid bottles that we were never informed could not be packed. They also refused to pack books because they said they "ran out of boxes" even though there were more than 20 stored on my porch.Desired Settlement: We feel a billing adjustment of at least the shuttle service is warranted as well as some consideration for the lack of service and general lack of immediacy or response when dealing with issues that arise.

Business

Response:

The shuttle was on the estimate that [redacted] gave Mr. [redacted] listed as 889.25 . the insurance was also on the move for additional 431.00 @ 75,000.00 with a 500.00 deductible. The packers did work late and try to complete as much of the packing . AS for the additional carton on the porch they were used the next day to complete packing

Consumer

Response:

Review: [redacted]I am rejecting this response because:The shuttle was added only after I brought up the fact that it was on other estimates and probably would not have been charged if I did not say anything. I'm not sure why the mention of insurance is included. The movers did not show up earlier than 11:30 AM on any packing day and attempted to stay past 8:00pm the first 2 days. The third day they arrived at 1:30PM. They were acting unpleasantly the last 2 days after we had to kick them out at 9:00 PM on the first day in order to put our 3 children to bed. They told us that sometimes they stay until 2:00-3:00 AM to finish a job in 1 day that normally takes 3 so they can get to more jobs. Lily took clothes down from my sons closet that were hanging up and ironed and proceeded to fold them in half, still on the hangers, and stuff them into a small box. One of the main reasons we paid for packing was that they were going to use wardrobe boxes to hang our closet clothes so my wife would not have to iron them again. We were told by the movers that they used the alloted amount of wardrobe boxes already. They used them to pack toys and other items, not clothes. We told them it was not our fault they used the wardrobe boxes for other items and they finally agreed to use wardrobe boxes for wardrobe items. There is still the fact that I had to provide my own boxes when the movers told me they "had no more" and would not be packing our books. We were also told by the movers that they could not pack liquids, which was never mentioned, and they finally agreed to pack unopened containers. They initially refused to go into the attic stating that they did not feel safe moving items using the pulldown stairs. We were never contacted during the move to see how it was going, and were not contacted after the delivery to see if anything was wrong. Our delivery was late by 3 days with no explanation. We were unable to reach [redacted] with questions or concerns prior to the move in date. There are more issues than a shuttle charge and insurance. These issues were never acknowledged or addressed. The onyl reponse we have received from this company was after filing a complaint with the Revdex.com. Regards,[redacted]

Business

Response:

The shuttle was on the estimate that [redacted] gave Mr. [redacted] listed as 889.25 . the insurance was also on the move for additional 431.00 @ 75,000.00 with a 500.00 deductible. The packers did work late and try to complete as much of the packing . AS for the additional carton on the porch they were used the next day to complete packing.

Consumer

Response:

Review: [redacted]I am rejecting this response because:It does not address the issues of the complaint. The responses keep referring to a shuttle charge and insurance. I'm not disputing those charges. I am filing a complaint due to the services that were provided being delayed unnecessarily or without explanation, overall unprofessionalism of all involved in the process, lack of response, lack of follow up, lack of communication, attempted denial of services by the packing team, the need to use my own boxes, etc. These issues are not being addressed and no recourse has been offered.Regards,[redacted]

Business

Response:

The shuttle was on the estimate that [redacted] gave [redacted] listed under miscellaneous charges for 889.25 as stated before. the lateness of the movers was noted each day with the [redacted]"s they had called and informed us after the first day that the parkers stay late . The crew was due to arrive between 9 am 11am each day and did arrive late. the packing this was noted about the team with the information of toy in the wardrobes which are used for the clothes. we spoke with [redacted] each day about issues.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The arrival times were never outlined, we were given a vague timeline of 2-3 days for packing. To this day we have not received a single apology for any of the several issues that arose during the packing process. The company's attitude, lack of response, and management oversight are wholly unprofessional.

Regards,